Strategic Human Resource      Management   PMS @ ICICI BANK                By     Anil Kumar Sahu (20104004)     Sandeep P...
CONTENT• Introduction• Current PMS at ICICI Bank  – Design  – Process• Areas of Improvements                    Sarjeevan ...
Introduction• ICICI Bank is the second largest bank in  India and the largest private sector bank  in India.• ICICI Bank h...
Current PMS at ICICI• PMS Software:  – HRIS by People Soft.• Frequency of PMS:  – Half Yearly feedback followed by Annual ...
Current PMS at ICICI• Balance Score Card (for Operations Manager):                          Weight –age   Score /         ...
Current PMS at ICICI• Stages of PMS:  – Target Setting  – Self Assessment  – Appraisers Assessment  – Reviewers Rating  – ...
Current PMS at ICICI• Normalization (Bell Curve):    5          4            3                 2          1   SACK     AVE...
Areas of Improvement1. No Access of PMS from Outside   Office premises ( via. Internet).2. Individual Strength & Weakness ...
Areas of Improvement1. PMS Access Outside Office premises (via. Internet):                       Source : www.tceworld.co....
2. Individual Strength & Weakness Feedback :                                            % score                      Weigh...
Areas of Improvement3. Formal Appraisal Interview :Stages of PMS:  •   Target Setting  •   Self Assessment  •   Appraisers...
Areas of Improvement4. Basis for Promotion Clarity:  – Merit  – Experience    “Appropriate Promotion standards &    Polici...
Sarjeevan Sainbhi   13
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Q2 exe mba10-shrm_pms @ icici_20104004-5-6

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Q2 exe mba10-shrm_pms @ icici_20104004-5-6

  1. 1. Strategic Human Resource Management PMS @ ICICI BANK By Anil Kumar Sahu (20104004) Sandeep Prasad (20104005) Sarjeevan Sainbhi (20104006) Exe-MBA10, SPM, PDPU
  2. 2. CONTENT• Introduction• Current PMS at ICICI Bank – Design – Process• Areas of Improvements Sarjeevan Sainbhi 2
  3. 3. Introduction• ICICI Bank is the second largest bank in India and the largest private sector bank in India.• ICICI Bank has a network of 2,529 branches and 6,102 ATMs in India, and has a presence in 19 countries, including India.• products and financial services includes: – investment banking – life and non-life insurance – venture capital – asset management. Sarjeevan Sainbhi 3
  4. 4. Current PMS at ICICI• PMS Software: – HRIS by People Soft.• Frequency of PMS: – Half Yearly feedback followed by Annual Appraisal.• PMS Method: – Result Method: • Balance Score Card Sarjeevan Sainbhi 4
  5. 5. Current PMS at ICICI• Balance Score Card (for Operations Manager): Weight –age Score / % score / Perspective / Target Achievement Achievement Financial •Profitability 20 15 75 % •Asset Business 10 8 80 % Customer •Customer Service 15 10 66.67 % •Branch Assessor Score 15 12 80 % Process •Audit 15 12 80 % •Fraud & Ops. Risk 15 14 93.34 % Learning •E-Learning 5 5 100 % •Class room Training 5 5 100% TOTAL 100 Sarjeevan Sainbhi 81 81 % 5
  6. 6. Current PMS at ICICI• Stages of PMS: – Target Setting – Self Assessment – Appraisers Assessment – Reviewers Rating – Appraiser & Reviewer Discussion – Critical Review and Normalization Sarjeevan Sainbhi 6
  7. 7. Current PMS at ICICI• Normalization (Bell Curve): 5 4 3 2 1 SACK AVERAGE GOOD VERY GOOD EXCELLENT 5% 25 % 40 % 25 % 5% Sarjeevan Sainbhi 7
  8. 8. Areas of Improvement1. No Access of PMS from Outside Office premises ( via. Internet).2. Individual Strength & Weakness Feedback were not Provided during Final PMS.3. No Formal Appraisal Interview with the Reviewer.4. Basis for Promotion were not transparent. Sarjeevan Sainbhi 8
  9. 9. Areas of Improvement1. PMS Access Outside Office premises (via. Internet): Source : www.tceworld.co.in Sarjeevan Sainbhi 9
  10. 10. 2. Individual Strength & Weakness Feedback : % score Weight – Score / / Perspective age / Achieve- Remarks Achieve- Target -ment -mentFinancial 25 20 80 %Customer 25 18 72 %Process 20 18 90 %Learning 10 5 50 %Appraiser’s Comment •Strengths 5 4 80 % Able to prioritize •Weaknesses 5 4 80 % Communication SkillReviewer’s Comment •Strengths 5 3 60 % Technical Expertise •Weaknesses 5 2 40 % Negotiation SkillTOTAL 100 74 Sarjeevan Sainbhi 10
  11. 11. Areas of Improvement3. Formal Appraisal Interview :Stages of PMS: • Target Setting • Self Assessment • Appraisers Assessment • Reviewers Rating • Appraisees Interview Tell-and-Listen Interview • Appraiser & Reviewer Discussion • Critical Review and Normalization Sarjeevan Sainbhi 11
  12. 12. Areas of Improvement4. Basis for Promotion Clarity: – Merit – Experience “Appropriate Promotion standards & Policies related to the job shall be framed & shall be intimated to the Appraisee” Criteria’s: – Minimum Band Required – Skill Set Required – Other Applicable Criteria e.g. Achievements etc. Sarjeevan Sainbhi 12
  13. 13. Sarjeevan Sainbhi 13

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