SlideShare a Scribd company logo

Doing it better

1 of 15
Download to read offline
Doing it better 
Engaging with families after the preventable death of a 
loved one
This presentation is based on the experiences of 
one family after their beautiful son died a 
preventable death in an NHS Trust, aged 18. The 
details of what happened are subject to 
investigation. The basic facts are: LB died in the 
bath in a specialist NHS unit where there were four 
staff to five patients. And he had epilepsy, learning 
disabilities and autism.
Core ingredients 
• Trust 
• Openness and transparency 
• Empathy (Always think ‘How 
would I feel right now if this had been 
my son, daughter, parent, relative...’) 
• Listening 
• Doing
Say sorry 
• Say (and mean) how desperately sorry you are 
that the person has died. Say that you will do 
everything you possibly can to get to the 
bottom of what happened and make sure it 
never happens again.
Information 
• Keep the family informed regularly 
(check how often they would like 
updates)
Think of others 
• Patients don’t exist in a vacuum. Other patients 
may be distressed about what’s happened and may 
need support. [NB: learning disabled people feel grief 
too].

Recommended

Bakersfield college delano_m4mh_oct2018
Bakersfield college delano_m4mh_oct2018Bakersfield college delano_m4mh_oct2018
Bakersfield college delano_m4mh_oct2018AidettMeyer1
 
American river college m4 mh - 9.25.19 - powerpoint
American river college   m4 mh - 9.25.19 - powerpointAmerican river college   m4 mh - 9.25.19 - powerpoint
American river college m4 mh - 9.25.19 - powerpointKalynSaylor
 
Occ m4 mh presentation_with audience responses
Occ m4 mh presentation_with audience responses Occ m4 mh presentation_with audience responses
Occ m4 mh presentation_with audience responses AidettMeyer1
 
Foster Care System
Foster Care SystemFoster Care System
Foster Care Systemjenny1196
 
Depression - Nobody Understands Until It Happens To Them
Depression - Nobody Understands Until It Happens To ThemDepression - Nobody Understands Until It Happens To Them
Depression - Nobody Understands Until It Happens To ThemBDB8
 
Case study final march 2018
Case study final march 2018Case study final march 2018
Case study final march 2018Victor Dudau
 

More Related Content

Similar to Doing it better

Death Notification
Death Notification Death Notification
Death Notification Darren Dake
 
Family life education for kindergarten kids and the parents
Family life education for kindergarten kids and the parentsFamily life education for kindergarten kids and the parents
Family life education for kindergarten kids and the parentsDr.Nehal Vaidya
 
Communication Skills and Focused Listening Module
Communication Skills and Focused Listening ModuleCommunication Skills and Focused Listening Module
Communication Skills and Focused Listening ModuleGlobal Institute GIPPEC
 
7.2 New Microsoft PowerPoint Presentation (2).pdf
7.2 New Microsoft PowerPoint Presentation (2).pdf7.2 New Microsoft PowerPoint Presentation (2).pdf
7.2 New Microsoft PowerPoint Presentation (2).pdfChantal Settley
 
Priemro auxiilios oms, inglish
Priemro auxiilios oms, inglishPriemro auxiilios oms, inglish
Priemro auxiilios oms, inglishOscar Cortes
 
End-of-Life Care Conversations
End-of-Life Care Conversations End-of-Life Care Conversations
End-of-Life Care Conversations VITAS Healthcare
 
Case Management of Child Maltreatment Cases
Case Management of Child Maltreatment CasesCase Management of Child Maltreatment Cases
Case Management of Child Maltreatment CasesHealth Easy Peasy
 
PSYCHOLOGICAL FIRST AID_1.pptx
PSYCHOLOGICAL FIRST AID_1.pptxPSYCHOLOGICAL FIRST AID_1.pptx
PSYCHOLOGICAL FIRST AID_1.pptxIsabel41219
 
Psychological First Aid Matters
Psychological First Aid MattersPsychological First Aid Matters
Psychological First Aid MattersBenitoCasas1
 
First AID for psychology.ppt
First AID for psychology.pptFirst AID for psychology.ppt
First AID for psychology.pptdevmarineacademy
 
Survivorsnetworkscsa.ppt
Survivorsnetworkscsa.pptSurvivorsnetworkscsa.ppt
Survivorsnetworkscsa.pptALISHAARORA31
 
NATCEP Day 36 Presentation
NATCEP Day 36 PresentationNATCEP Day 36 Presentation
NATCEP Day 36 Presentationpayneje
 
Complete Guide to corporate communication
Complete Guide to corporate communicationComplete Guide to corporate communication
Complete Guide to corporate communicationKumarjit Saha
 
Psychological first aid casa
Psychological first aid casaPsychological first aid casa
Psychological first aid casaSir Benny
 
Methods of Philosophizing.pptx
Methods of Philosophizing.pptxMethods of Philosophizing.pptx
Methods of Philosophizing.pptxJereenaCruz
 

Similar to Doing it better (20)

Death Notification
Death Notification Death Notification
Death Notification
 
Family life education for kindergarten kids and the parents
Family life education for kindergarten kids and the parentsFamily life education for kindergarten kids and the parents
Family life education for kindergarten kids and the parents
 
Communication Skills and Focused Listening Module
Communication Skills and Focused Listening ModuleCommunication Skills and Focused Listening Module
Communication Skills and Focused Listening Module
 
Child abuse facts for parents
Child abuse facts for parentsChild abuse facts for parents
Child abuse facts for parents
 
Child abuse facts for parents
Child abuse facts for parentsChild abuse facts for parents
Child abuse facts for parents
 
7.2 New Microsoft PowerPoint Presentation (2).pdf
7.2 New Microsoft PowerPoint Presentation (2).pdf7.2 New Microsoft PowerPoint Presentation (2).pdf
7.2 New Microsoft PowerPoint Presentation (2).pdf
 
Priemro auxiilios oms, inglish
Priemro auxiilios oms, inglishPriemro auxiilios oms, inglish
Priemro auxiilios oms, inglish
 
Eric berne’s ta
Eric berne’s taEric berne’s ta
Eric berne’s ta
 
November 2017 Division Meeting - Creating a Trauma Informed Campus
November 2017 Division Meeting - Creating a Trauma Informed CampusNovember 2017 Division Meeting - Creating a Trauma Informed Campus
November 2017 Division Meeting - Creating a Trauma Informed Campus
 
End-of-Life Care Conversations
End-of-Life Care Conversations End-of-Life Care Conversations
End-of-Life Care Conversations
 
Case Management of Child Maltreatment Cases
Case Management of Child Maltreatment CasesCase Management of Child Maltreatment Cases
Case Management of Child Maltreatment Cases
 
Ethics presentation
Ethics presentationEthics presentation
Ethics presentation
 
PSYCHOLOGICAL FIRST AID_1.pptx
PSYCHOLOGICAL FIRST AID_1.pptxPSYCHOLOGICAL FIRST AID_1.pptx
PSYCHOLOGICAL FIRST AID_1.pptx
 
Psychological First Aid Matters
Psychological First Aid MattersPsychological First Aid Matters
Psychological First Aid Matters
 
First AID for psychology.ppt
First AID for psychology.pptFirst AID for psychology.ppt
First AID for psychology.ppt
 
Survivorsnetworkscsa.ppt
Survivorsnetworkscsa.pptSurvivorsnetworkscsa.ppt
Survivorsnetworkscsa.ppt
 
NATCEP Day 36 Presentation
NATCEP Day 36 PresentationNATCEP Day 36 Presentation
NATCEP Day 36 Presentation
 
Complete Guide to corporate communication
Complete Guide to corporate communicationComplete Guide to corporate communication
Complete Guide to corporate communication
 
Psychological first aid casa
Psychological first aid casaPsychological first aid casa
Psychological first aid casa
 
Methods of Philosophizing.pptx
Methods of Philosophizing.pptxMethods of Philosophizing.pptx
Methods of Philosophizing.pptx
 

More from sarasiobhan

More from sarasiobhan (6)

Img 0039
Img 0039Img 0039
Img 0039
 
Img 0040
Img 0040Img 0040
Img 0040
 
Img 0042
Img 0042Img 0042
Img 0042
 
Img 0041
Img 0041Img 0041
Img 0041
 
Sue
SueSue
Sue
 
Sloven. The Sequel
Sloven. The SequelSloven. The Sequel
Sloven. The Sequel
 

Doing it better

  • 1. Doing it better Engaging with families after the preventable death of a loved one
  • 2. This presentation is based on the experiences of one family after their beautiful son died a preventable death in an NHS Trust, aged 18. The details of what happened are subject to investigation. The basic facts are: LB died in the bath in a specialist NHS unit where there were four staff to five patients. And he had epilepsy, learning disabilities and autism.
  • 3. Core ingredients • Trust • Openness and transparency • Empathy (Always think ‘How would I feel right now if this had been my son, daughter, parent, relative...’) • Listening • Doing
  • 4. Say sorry • Say (and mean) how desperately sorry you are that the person has died. Say that you will do everything you possibly can to get to the bottom of what happened and make sure it never happens again.
  • 5. Information • Keep the family informed regularly (check how often they would like updates)
  • 6. Think of others • Patients don’t exist in a vacuum. Other patients may be distressed about what’s happened and may need support. [NB: learning disabled people feel grief too].
  • 7. Efficiency and speed • In these circumstances, a commitment should be made by the CEO/Board to make sure all actions around what has happened should be expedited and no delay allowed to creep in at any stage.
  • 8. Reputation • Your reputation means jack shit when something like this happens. You should be focused on making sure that you are as open and transparent as possible with the family.
  • 9. Embrace the challenge.. • ...of sorting out poor practice and old rubbish
  • 10. Disclose, disclose, disclose • If the family request all the relevant records, disclose them. As soon as possible. And make sure these records are the full version and a complete set...
  • 11. ... keep the black to a minimum
  • 12. • Remember if you hold back ‘dodgy’ documents, the chances are the family will receive them via an alternative route, such as social services or the clinical commissioning group.
  • 13. Surveillance • Just because something is in the public domain, e.g. on a social media platform, does not give you the right to surveil it.
  • 14. • Finally, always remember the person who died.