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Welcome to
E-Resources Bootcamp
Presented by:
Sarah W. Sutton, Emporia State University
Mary Bailey, Kansas State Universi...
Core Competencies for E-
Resources Librarians
Agenda
1. Core Competencies for E-Resources Librarians (Sarah Sutton)
2. E-Resources life-cycle (Sarah Sutton)
3. Technolo...
Core Competencies for E-
Resources Librarians
1. The life cycle of electronic resources. The
ERL has extensive knowledge o...
Core Competencies for E-
Resources Librarians
2. Technology. Providing and maintaining access
to electronic resources is a...
Core Competencies for E-
Resources Librarians
3. Research and Assessment, which includes
• Data generated by e-resources
•...
Core Competencies for E-
Resources Librarians
4. Effective communication, which includes
• Communicating with a broad rang...
Core Competencies for E-
Resources Librarians
5. Supervising and Management, which includes
• Effectively supervise, train...
Core Competencies for E-
Resources Librarians
6. Trends and professional development, The
ERL works with concepts and meth...
Core Competencies for E-
Resources Librarians
7. Personal Qualities. The ERL demonstrates:
• Flexibility, open-mindedness ...
The E-Resources Life-Cycle
The ERL understands the lifecycle of electronic
resources in its ongoing complexity of multiple...
The E-Resources Life-Cycle
Source: Pesch (2009)
Technology for E-Resource
Nancy Haag, Kansas City, Kansas Public Library
Christina Geuther, Kansas State University
Librar...
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
Lowering Barriers to Access
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
Create an interface for e-r...
Characteristics of a Digital User
Access to materials via personal devices
Instantaneous access to materials
Constantly...
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
• Hoopla
Audio books
eBooks...
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
Road Block for Digital User...
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
eCard
Online User Registrat...
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
Curated Content
HOOPLA
Audi...
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
Curated Content
HOOPLA
Audi...
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
ecommunity.kckpl.o
rg
 Lif...
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
User Registrations
Age Oct ...
E-Resources Bootcamp
KLA / MLA Joint Conference, September 30, 2015
Technology for e-resources
Questions?
Nancy Haag
nhaag...
Electronic Resources
and Technology
in an Academic Library
Christina Geuther, MLIS, MDiv
Electronic Resources Librarian,
K...
Kansas State University Libraries
•Land-grant institution
founded in 1863
•Campuses in Olathe,
Salina, and Manhattan,
Kans...
K-State Work Distribution for E-
Resources
• Head, Content Development & Acquisitions
• Approves purchases and renewals wh...
Technology Used to Manage E-
Resources
•Proxy server
•Link resolver
•Electronic resource management system
(ERM)
•Discover...
What is a Proxy Server?
•A proxy server allows
patrons off-site to
establish themselves as
authorized users of an
e-resour...
What is a Link Resolver?
•When is it at play? A patron searches for an
online article or journal --> finds a menu with
whe...
How Does an ERM Work?
•K-State migrated from Ex Libris Verde ERM to unified
resource management system Alma in July
•Libra...
What is a Discovery Layer?
•A discovery layer federates a search query
across multiple databases and the library
catalog o...
Wrangling data
generated by e-resources
Erich Kessler (KCKPL)
Data
•Range of data
•Data
–Interconnected
–Distinct
Vendors
•Vendor web sites
•Proprietary products
•Vendor Support
Making sense of data
•Collect
•Analyze
•Manipulate
•Meaningful interpretation
•Methods
–Relational Databases
–Spreadsheets...
Assessment
•Examine
•Evaluate
•Objectivity
•Needs of the users
•Subscription
–Terms
Research Methods
•Specifications, efficacy, and cost efficiency
•Bibliometrics
–Collection Assessment
•Systems Analysis
–T...
Principles & Techniques
•Identify & Analyze
•Emerging technologies
•Innovations
•Recognize & implement improvements
Wrangling Data
•Reporting
–Usage & cost per use
•Needs & Budget Constraints
–When to recommend cancellations
–When to add
...
Wrangling Data
•Publisher & Vendor Pricing Policies
–Package Deals
•Alternatives
Behind the Scenes
•Problem Solving
•Organization
•Analytical
•Detail-oriented
Communicating effectively
with e-resources stakeholders
Angela Rathmel
Head of Acquisitions & Resource Sharing
About me
•Ambivert
•Not always great at it
•Grew better through music,
teaching, psychology
•Influenced professionally:
St...
Teamwork
•4.4. Demonstrating the
ability to work
collaboratively with
other units and staff,
establishing and
maintaining ...
Messaging and Empathy
•4.1 Communicating effectively, promptly, and
consistently, verbally and in writing, with a broad
ra...
Empathy - How?
•Active listening
•Join committees
•Smile, small talk
•Reference desk shifts
•Regular meetings
Img source |...
Less is more
•4.2 Synthesizing [into] easy to understand
summaries of complex and ambiguous
phenomena. ERLs often serve as...
Less is more - How?
•Empathy, again.
•Terminology, jargon
•Questioning (Reference
Interview) “Tell me more
about that…”
•S...
Just the facts, ma’am…
•4.3 Explaining and instructing clearly and concisely,
when and as needed; rises above personal fee...
Information Management – How?
•Improve email
(personal task tracking,
shared accounts)
•Web forms
•Ticketing systems
•Spot...
Other How?
•Emotional Intelligence
(for you), Empathy (for
others)
•Strengths
•Facilitation, project
management
•Practice,...
QUESTIONS?
•4.8. Making presentations that are clear and
comprehensive.
Resources
• Ingred Bens (2012). Facilitation at a glance! : your pocket guide to facilitation. Salem,
NH: GOAL/QPC. http:/...
Effective Management of E-
Resources Personnel and Projects
Mary Bailey
Continuing Resources Librarian
Kansas State Univer...
E-Resources Bootcamp
Supervising and Management
Mary Bailey
Continuing Resources Librarian
Kansas State University Librari...
Effectively supervise, train and
motivate staff
•Know your staff
•What motivates them
•What is their learning style
•Trust...
Project management
•Timeline and Deadlines
•Gather the right group of stakeholders
•Take the time for planning, lots of ti...
Procedures and workflows
•When training new staff
•Evaluate when something changes
•Changing workflows affect others
•Invo...
Synthesize policy
•Know your local resources
•Stay aware of best practices
•Know the technology (or your tech people)
Working relationships
•Listen
•Get to know your coworkers
•Be willing to compromise and collaborate
•Be professional
Systems administration
•You don’t have to be a computer geek
•You do need to understand the relationships
and functionalit...
More Sys Admin
Account and data management
•User permissions
•Back-ups
•Reports
More Sys Admin
Options for tech support
•Vendors
•Product specific tech support
•Listservs – especially for library system...
Thank you
b
Personal Qualities Necessary for E-
Resources work:
•Flexibility, open-mindedness, and the
ability to function in a dyna...
References
Pesch, O. (2009). ERMs and the e-resource life-
cycle [Powerpoint slides]. Retrieved from
http://tinyurl.com/ER...
Contact Us
Sarah Sutton, ssutton3@emporia.edu
Mary Bailey, redhead@ksu.edu
Christina Geuther, cgeuther@ksu.edu
Nancy Haag,...
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Er bootcamp 2015 9-30 klamla joint conference

Three hour pre-conference workshop presented at the 2015 joint conference of the Kansas Library Association and the Missouri Library Association

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Er bootcamp 2015 9-30 klamla joint conference

  1. 1. Welcome to E-Resources Bootcamp Presented by: Sarah W. Sutton, Emporia State University Mary Bailey, Kansas State University Christina Geuther, Kansas State University Nancy Haag, Kansas City KS Public Library Erich Kessler, Kansas City Kansas Public Library Angela Rathmel, University of Kansas KLA / MLA Joint Conference, September 30, 2015
  2. 2. Core Competencies for E- Resources Librarians
  3. 3. Agenda 1. Core Competencies for E-Resources Librarians (Sarah Sutton) 2. E-Resources life-cycle (Sarah Sutton) 3. Technology for E-Resources (Christina Geuther & Nancy Haag) 4. Wrangling Data Generated by E-Resources (Erich Kessler) 5. Communicating Effectively with E-Resources Stakeholders (Angie Rathmel) 6. Effective Management of E-Resources Personnel and Projects (Mary Bailey) 7. Personal Qualities of Excellent E-Resources managers (All)
  4. 4. Core Competencies for E- Resources Librarians 1. The life cycle of electronic resources. The ERL has extensive knowledge of the concepts and issues related to the lifecycle of recorded knowledge and information from creation through various stages of use to disposition beyond that required of a generalist.
  5. 5. Core Competencies for E- Resources Librarians 2. Technology. Providing and maintaining access to electronic resources is a primary responsibility of ERLs. It requires theoretical and practical knowledge of the structures, hardware, and software underlying the provision of access to electronic resources, and their interrelatedness. This includes but is not limited to information, communication, assistive, and related technologies as they affect the resources, service delivery, and uses of ERs in libraries and other information agencies.
  6. 6. Core Competencies for E- Resources Librarians 3. Research and Assessment, which includes • Data generated by e-resources • Collect, analyze, manipulate, and interpret data • Research methods • Evaluates products and services • Problem solver
  7. 7. Core Competencies for E- Resources Librarians 4. Effective communication, which includes • Communicating with a broad range of internal and external stakeholders • Synthesizing complex and ambiguous phenomena • Working collaboratively • Frame situations from others’ perspectives • Use data to make persuasive arguments
  8. 8. Core Competencies for E- Resources Librarians 5. Supervising and Management, which includes • Effectively supervise, train and motivate staff • Project management • Evaluate existing procedures and workflows • Create policies and best practices for e-resource management • Establish and maintain effective working relationships • Familiar with systems administration
  9. 9. Core Competencies for E- Resources Librarians 6. Trends and professional development, The ERL works with concepts and methods that are very much in flux, and so has an abiding commitment to ongoing professional development through continuing education, attendance at professional conferences, webinars, following related professional literature, blogs and listservs, and other learning venues.
  10. 10. Core Competencies for E- Resources Librarians 7. Personal Qualities. The ERL demonstrates: • Flexibility, open-mindedness and the ability to function in a dynamic, rapidly changing environment. • A high level of tolerance for complexity and ambiguity. • Unrelenting customer service focus and dogged persistence in the service of users. • Skillful time management.
  11. 11. The E-Resources Life-Cycle The ERL understands the lifecycle of electronic resources in its ongoing complexity of multiple stages and processes. This broader understanding is essential as a foundation in order for anyone to be prepared to work with and act as a bridge across the multiple units/departments involved in electronic resources management in information organizations.
  12. 12. The E-Resources Life-Cycle Source: Pesch (2009)
  13. 13. Technology for E-Resource Nancy Haag, Kansas City, Kansas Public Library Christina Geuther, Kansas State University Libraries
  14. 14. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources Lowering Barriers to Access
  15. 15. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources Create an interface for e-resources for the digital user. Staffing: Web Specialist Public Relations Coordinator eContent Librarian ILS System Administrator Software/Hardware: Web Server: Linux Website Design: Dreamweaver Database Software: Caspio Integrated Library System
  16. 16. Characteristics of a Digital User Access to materials via personal devices Instantaneous access to materials Constantly want new material Characteristics of a Digital Platform Interactive Cross-platform compatibility Ease of use E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources
  17. 17. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources • Hoopla Audio books eBooks Movies TV Series eMusic Simultaneous Checkouts Early Return • OneClickdigital (Recorded Books) Audio books eBooks eMusic Simultaneous Checkouts • Axis 360 Magic Wall (Baker Taylor) eBooks Audio books No Simultaneous Checkouts Early Return • Yearbooks • Zinio Magazines Simultaneous Checkout • Databases • Tumblebooks
  18. 18. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources Road Block for Digital User Getting a Library Card Right here, Right now
  19. 19. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources eCard Online User Registration  Only validation: zip code  No additional validation to activate the card  Shorter library card number (6 not 14 digits)  No physical library card
  20. 20. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources
  21. 21. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources Curated Content HOOPLA Audio books – 21 day cko eBooks – 21 day cko Movies – 3 day cko TV Series – 7 day cko Music – 7 day cko 10 Total Checkouts per Month
  22. 22. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources Curated Content HOOPLA Audio books – 21 day cko eBooks – 21 day cko Movies – 3 day cko TV Series – 7 day cko Music – 7 day cko 10 Total Checkouts per Month
  23. 23. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources ecommunity.kckpl.o rg  Life-Long Reading  Life-Start Reference  Community-Life Entertainment
  24. 24. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources
  25. 25. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources
  26. 26. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources
  27. 27. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources User Registrations Age Oct 2014 - Aug 2015 0 - 9 5 10 - 19 1552 20 -29 98 30 - 39 141 40 -49 85 50 - 59 95 60 - 69 108 70 - 79 13 80 - 89 7 No Age 32 TOTAL 2136 Vendor Total Circulations Axis 360 3,919 Hoopla 4,831 OneClickdigital 331 Tumblebooks 76,110 Zinio 888 TOTAL 89,978 Circulation Statistics
  28. 28. E-Resources Bootcamp KLA / MLA Joint Conference, September 30, 2015 Technology for e-resources Questions? Nancy Haag nhaag@kckpl.org
  29. 29. Electronic Resources and Technology in an Academic Library Christina Geuther, MLIS, MDiv Electronic Resources Librarian, Kansas State University
  30. 30. Kansas State University Libraries •Land-grant institution founded in 1863 •Campuses in Olathe, Salina, and Manhattan, Kansas •2014 FTE was 21,581 •$5.8 million budget for electronic resources •Migrated in July from electronic resources managed in Ex Libris Verde to Ex Libris Alma "Hale Exterior". Licensed under CC BY 3.0 via Wikipedia - https://en.wikipedia.org/wiki/File:Hale_Exterior.jpg#/media/File:Hale_Ext erior.jpg
  31. 31. K-State Work Distribution for E- Resources • Head, Content Development & Acquisitions • Approves purchases and renewals while overseeing department • Content Development Librarians • Review e-resources, analytics, vendor profiles • Continuing Resources Librarian • Oversees Library Assistants for processing invoices, activating & linking new portfolios/collections • Co-administers e-resources modules • Electronic Resources Librarian • Documents licenses and license alternatives for e-resources • Co-administers e-resources modules • Electronic Resources Access Specialist • Administers link resolver and collects usage statistics • Interlibrary Loan Services • View license terms and process interlibrary loans incoming and outgoing
  32. 32. Technology Used to Manage E- Resources •Proxy server •Link resolver •Electronic resource management system (ERM) •Discovery layer
  33. 33. What is a Proxy Server? •A proxy server allows patrons off-site to establish themselves as authorized users of an e-resource through credentials •K-State employs a commonly used proxy server referral program called EZProxy When licensing, the EZProxy IP address is registered with the vendor A stanza of code is provided by the vendor to add to the server using Linux Link resolver includes Proxy Prefix when generating URLs; Catalog records include Proxy Prefix to URLs in 856 or portfolio level
  34. 34. What is a Link Resolver? •When is it at play? A patron searches for an online article or journal --> finds a menu with where a search result is available (databases)- -> chooses one of the results and is brought to a log-in screen (because of the proxy server)-- > connects to article or journal location •K-State used Ex Libris SFX (the first link resolver) until its migration to Alma in order to establish parse parameters to get to targets •OpenURL standard
  35. 35. How Does an ERM Work? •K-State migrated from Ex Libris Verde ERM to unified resource management system Alma in July •Librarians link from central or create record in a local index to include an electronic resource in the local collection •That record is then associated with a processing schedule for acquisition and renewal •The record may also be linked to an interface with licensing information •Usage data of the e-resource may also be included •Throughout the process of managing an e-resource through an ERM, many hands at play
  36. 36. What is a Discovery Layer? •A discovery layer federates a search query across multiple databases and the library catalog or works from metadata maintained in a central index •A discovery layer like the Ex Libris Primo product used at K-State may also be customized to publicly present usage terms with the search results, such as interlibrary loan or walk-in use of an electronic resource if the electronic resource cannot be accessed by
  37. 37. Wrangling data generated by e-resources Erich Kessler (KCKPL)
  38. 38. Data •Range of data •Data –Interconnected –Distinct
  39. 39. Vendors •Vendor web sites •Proprietary products •Vendor Support
  40. 40. Making sense of data •Collect •Analyze •Manipulate •Meaningful interpretation •Methods –Relational Databases –Spreadsheets –Word Processing Programs
  41. 41. Assessment •Examine •Evaluate •Objectivity •Needs of the users •Subscription –Terms
  42. 42. Research Methods •Specifications, efficacy, and cost efficiency •Bibliometrics –Collection Assessment •Systems Analysis –Troubleshooting
  43. 43. Principles & Techniques •Identify & Analyze •Emerging technologies •Innovations •Recognize & implement improvements
  44. 44. Wrangling Data •Reporting –Usage & cost per use •Needs & Budget Constraints –When to recommend cancellations –When to add •Reports –Strengths/Weaknesses
  45. 45. Wrangling Data •Publisher & Vendor Pricing Policies –Package Deals •Alternatives
  46. 46. Behind the Scenes •Problem Solving •Organization •Analytical •Detail-oriented
  47. 47. Communicating effectively with e-resources stakeholders Angela Rathmel Head of Acquisitions & Resource Sharing
  48. 48. About me •Ambivert •Not always great at it •Grew better through music, teaching, psychology •Influenced professionally: Strengths and Vulnerability, Dervin. •Everyone his/her e- resource
  49. 49. Teamwork •4.4. Demonstrating the ability to work collaboratively with other units and staff, establishing and maintaining effective working relationships.
  50. 50. Messaging and Empathy •4.1 Communicating effectively, promptly, and consistently, verbally and in writing, with a broad range of internal and external audiences: users, colleagues and staff, subscription agents, and vendors; the ERL must be able to tailor the message(s) to the circumstances and to the audience as needed. •4.5 Demonstrating the ability to frame situations according to the others’ perspective to recruit assistance with troubleshooting from vendors, agents, consortium partners, IT support, student/faculty users, etc. EMPATHY
  51. 51. Empathy - How? •Active listening •Join committees •Smile, small talk •Reference desk shifts •Regular meetings Img source | author and © unknown
  52. 52. Less is more •4.2 Synthesizing [into] easy to understand summaries of complex and ambiguous phenomena. ERLs often serve as the library’s liaison with external stakeholders such as vendors or institutional information technology staff.
  53. 53. Less is more - How? •Empathy, again. •Terminology, jargon •Questioning (Reference Interview) “Tell me more about that…” •Start small •Don’t bury the lead Img source | Fair use of album cover art © Def Jam Recordings Image: cover of "What Do You Mean" by Justin Bieber
  54. 54. Just the facts, ma’am… •4.3 Explaining and instructing clearly and concisely, when and as needed; rises above personal feelings and frustrations in order to provide the best possible services and resources to end users. INFORMATION MANAGEMENT •4.7 Recognizing the need for data, selecting appropriate data analysis methods and utilizing data (e.g. resource usage statistics) persuasively to inform decision making.
  55. 55. Information Management – How? •Improve email (personal task tracking, shared accounts) •Web forms •Ticketing systems •Spotlights vs Lobs (Feather, 2007)
  56. 56. Other How? •Emotional Intelligence (for you), Empathy (for others) •Strengths •Facilitation, project management •Practice, practice, practice https://youtu.be/1Evwgu369Jw Brene Brown on Empathy
  57. 57. QUESTIONS? •4.8. Making presentations that are clear and comprehensive.
  58. 58. Resources • Ingred Bens (2012). Facilitation at a glance! : your pocket guide to facilitation. Salem, NH: GOAL/QPC. http://www.worldcat.org/.../785065675&referer=brief_results • Brene Brown (2015). Rising strong. New York: Spiegel & Grau. http://www.worldcat.org/.../909776909&referer=brief_results • Brene Brown (2012). Daring greatly: how the courage to be vulnerable transforms the way we live, love, parent, and lead. New York: Gotham Press. http://www.worldcat.org/.../779263434 • Marcus Buckingham (2007). Go put your strengths to work : 6 powerful steps to achieve outstanding performance. New York: Free Press. http://www.worldcat.org/.../77573917&referer=brief_results • Brenda Dervin, Lois Forman-Wernet, and Eric Lauterbach (2003). Sense-making methodology reader: selected writings of Brenda Dervin. Cresskill, N.J: Hampton Press http://www.worldcat.org/...51871729&referer=brief_results • Celeste Feather (2007). Electronic Resources Communication Management: a Strategy for Success. Library Resources & Technical Services, 51 (3). 213. http://search.proquest.com/docview/216899918 • Angela Rathmel, Liisa Mobley, Buddy Pennington & Adam Chandler (2015). Tools, Techniques, and Training: Results of an E-Resources Troubleshooting Survey, Journal of Electronic Resources Librarianship, 27:2, 88- 107 http://dx.doi.org/10.1080/1941126X.2015.1029398
  59. 59. Effective Management of E- Resources Personnel and Projects Mary Bailey Continuing Resources Librarian Kansas State University Libraries
  60. 60. E-Resources Bootcamp Supervising and Management Mary Bailey Continuing Resources Librarian Kansas State University Libraries
  61. 61. Effectively supervise, train and motivate staff •Know your staff •What motivates them •What is their learning style •Trust them to do their job •Praise and reward them
  62. 62. Project management •Timeline and Deadlines •Gather the right group of stakeholders •Take the time for planning, lots of time •Do first yourself  then Document •Training •Evaluate and Re-evaluate •Motivate and reward
  63. 63. Procedures and workflows •When training new staff •Evaluate when something changes •Changing workflows affect others •Involve your staff when possible
  64. 64. Synthesize policy •Know your local resources •Stay aware of best practices •Know the technology (or your tech people)
  65. 65. Working relationships •Listen •Get to know your coworkers •Be willing to compromise and collaborate •Be professional
  66. 66. Systems administration •You don’t have to be a computer geek •You do need to understand the relationships and functionality •Make friends with your IT person/staff •Know who to contact for program/package/database problems
  67. 67. More Sys Admin Account and data management •User permissions •Back-ups •Reports
  68. 68. More Sys Admin Options for tech support •Vendors •Product specific tech support •Listservs – especially for library system •Library or campus IT staff •Tech savvy co-workers
  69. 69. Thank you
  70. 70. b Personal Qualities Necessary for E- Resources work: •Flexibility, open-mindedness, and the ability to function in a dynamic, rapidly changing environment, •A high tolerance for complexity and ambiguity, •Unrelenting customer service, and •Skillful time management.
  71. 71. References Pesch, O. (2009). ERMs and the e-resource life- cycle [Powerpoint slides]. Retrieved from http://tinyurl.com/ERLifeCycle
  72. 72. Contact Us Sarah Sutton, ssutton3@emporia.edu Mary Bailey, redhead@ksu.edu Christina Geuther, cgeuther@ksu.edu Nancy Haag, nhaag@kckpl.org Erich Kessler, ekessler@kckpl.org Angie Rathmel, aroads@ku.edu

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Three hour pre-conference workshop presented at the 2015 joint conference of the Kansas Library Association and the Missouri Library Association

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