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Empathy for introverts

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If you want to build websites that people love, you need to understand those people. But what happens if you're just not a people person?

Don’t worry: empathy is a skill that anyone can learn. It just takes a little practise. Approaching design from an inclusive perspective has lead to some of the most innovative designs we use every day, while a lack of empathy can lead to catastrophic failures. Let's learn how to see diversity and disability as opportunities—not obstacles.

By putting ourselves in our users’ shoes, we can make the web a better place for everyone.

Published in: Design
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Empathy for introverts

  1. 1. @sarahsemark FOR empathy assholes triggersandsparks.com/talks/empathy introverts!
  2. 2. @sarahsemark FOR empathy assholes introverts! triggersandsparks.com/talks/empathy
  3. 3. Arunachalam Muruganantham
  4. 4. menstrual man
  5. 5. …and why should I care, anyway? empathy? wtf is
  6. 6. feeling em pathy } } in
  7. 7. empathy sympathy !=
  8. 8. sympathy 😭 😬 💔
  9. 9. empathy 😭 😭 💔
  10. 10. neural wifi empathy is
  11. 11. monkey see monkey do
  12. 12. you yawn, I yawn*
  13. 13. “soft skills” are for nerds! empathy? why do we need
  14. 14. empathy society needs
  15. 15. we need empathy
  16. 16. …so let’s be selfish bastards and care about others. helps us empathy succeed
  17. 17. The best way to empathise and truly solve someone’s problem is to live it and feel it firsthand. Joe Gebbia Airbnb
  18. 18. typewriter
  19. 19. phone
  20. 20. electric toothbrush
  21. 21. universal design
  22. 22. OXO
  23. 23. OXO
  24. 24. curb cut
  25. 25. curb cut
  26. 26. when we design everyone else benefits for accessibility
  27. 27. closed captions
  28. 28. isn’t accessibility an obstacle
  29. 29. is accessibility an opportunity
  30. 30. is to humanise tech design’s job is
  31. 31. AKA “how not to be a jerk 101” empathy! let’s learn
  32. 32. what if empathy? we lack
  33. 33. let’s learn empathy!
  34. 34. let’s learn empathy!
  35. 35. yourself test
  36. 36. the inside start with
  37. 37. meditate
  38. 38. explore new places
  39. 39. surround different people yourself with
  40. 40. find your way
  41. 41. 4 1 9 8B Coyuya San Antonio Abad Oceanía Termina H Pe V PueblaCiudad Deportiva VelódromoMixiuhca Zaragoza Gómez Farías Boulevard Puerto Aéreo Balbuena Moctezuma Romero RubioRicardo Flores Magón San Lázaro Canal del Norte Candelaria Merced Fray Servando Jamaica Tepito Morelos LagunillaGaribaldi Allende Zócalo Isabel la Católica Pino Suárez Chabacano San Juan de Letrán Salto del Agua Bellas Artes Hidalgo Guerrero Consulado → La Viga Camarones Refinería San Joaquín Polanco Auditorio Constituyentes San Pedro de los Pinos San Antonio Buenavista Tlatelolco Misterios Juárez RevoluciónSan Cosme NormalColegio Militar PopotlaCuitláhuacPanteones uatro minos Tacuba Observatorio Tacubaya Juanacatlán Chapultepec Sevilla Insurgentes Cuauhtémoc Balderas Doctores Obrera Niños Héroes Hospital General Centro Médico Etiopía Eugenia División Patriotismo Chilpancingo Lázaro Cárdenas Viaducto Xola Villa de Cortés Nativitas Santa Anita Iztacalco Apatlaco Aculco
  42. 42. go lo-fi
  43. 43. read books
  44. 44. Differences of habit and language are nothing at all if our aims are identical and our hearts are open. Albus Dumbledore
  45. 45. read books different
  46. 46. tell stories
  47. 47. empathy machine try an
  48. 48. teach people
  49. 49. be curious
  50. 50. pay attention
  51. 51. …basically it just means “be more deliberate”. with empathy designing
  52. 52. science hat put on your
  53. 53. create a spectrum of personas
  54. 54. humanise your users
  55. 55. talk to humans!
  56. 56. prototype empathy
  57. 57. prototype empathy
  58. 58. prototype empathy
  59. 59. prototype empathy
  60. 60. of empathy the limits
  61. 61. menstrual man
  62. 62. a little more learn every day
  63. 63. start every project in someone else’s shoes
  64. 64. @sarahsemark thank you! triggersandsparks.com/talks/empathy

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