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Implementing An eMentoring Program For Aged And Community Care


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This presentation give a brief overview of the Aged Care Queensland Inc eMentoring project that I designed and implemented in 2009:

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Implementing An eMentoring Program For Aged And Community Care

  1. 1. Implementing an eMentoring program for aged and community care staff in rural and remote Queensland Sarah Stewart 2010 Creative Commons BY
  2. 2. Acknowledgements <ul><li>Dept. Health and Aging, Australia who provided project funding </li></ul><ul><li>All the people who volunteered to be mentors and mentees </li></ul><ul><li>Aged Care Queensland Inc project team: Anne Livingstone, Anna Lennon, Tania Whyatt and Robin Apps </li></ul><ul><li>eMentoring project Reference Committee </li></ul>
  3. 3. What were the issues that needed to be addressed?
  4. 4. Difficult to recruit and retain staff in aged and community care sector in Queensland
  5. 5. Rural and remote staff miss out on support and professional development because of geographical isolation
  6. 6. Indigenous staff require support and professional development that meets their particular needs
  7. 7. Professional development and support for workers is vital for provision of high quality care
  8. 8. <ul><li>critical to the sustainability of aged care industry by attracting and retaining younger people </li></ul>
  9. 9. <ul><li>a way to improve staff skill mix and not just staff numbers </li></ul>
  10. 10. eMentoring seen by ACQI to be one way of meeting development needs of workforce
  11. 11. Program development Jan – May 2009 <ul><li>Development of resources including handbook </li></ul><ul><li>Advertising & recruiting mentors & mentees </li></ul><ul><li>Selection and matching mentees with mentors </li></ul><ul><li>Assessment of computer skills and equipment </li></ul>
  12. 13. Development of eMentoring CD Rom with Creative Commons BY license
  13. 14. Program implementation May - June 2009 <ul><li>Face-to-face mentoring and computer skills workshops </li></ul><ul><li>Supporting mentors and mentees in making contact, developing learning plans and developing mentoring relationships </li></ul><ul><li>Helping out with technology issues </li></ul><ul><li>Evaluation questionnaire </li></ul>
  14. 16. Participants EOI Entered Program Mentees 63 23 Mentors 34 20
  15. 18. Why people didn’t participate <ul><li>Too busy with audit and accreditation </li></ul><ul><li>Attitudes of employers/managers </li></ul><ul><li>Too busy with other study </li></ul><ul><li>Unable to attend face-to-face eMentoring workshops </li></ul><ul><li>Too busy with mentoring student nurses </li></ul><ul><li>Time frame was too short or did not suit their needs </li></ul><ul><li>No financial support for time off work </li></ul><ul><li>Lacking computer skills and confidence </li></ul><ul><li>Concerns about cost to the organization </li></ul><ul><li>Prefers face-to-face mentoring </li></ul>
  16. 20. Why indigenous people didn’t participate <ul><li>Prefer to work in a face-to-face context, to build a rapport and feelings of trust </li></ul><ul><li>Concerns about eMentoring relationship arising from such factors as gender, culture, position or time </li></ul><ul><li>Concerns about privacy and confidentiality in small, close-knit communities </li></ul><ul><li>Potential fear of ‘failing’ or ‘shame’ by participant </li></ul><ul><li>Lack of access to the Internet bandwidth, especially in remote areas eg. Thursday Island </li></ul><ul><li>Lack of computer skills </li></ul><ul><li>Variability of literacy skills </li></ul>
  17. 22. Barriers to participation once enrolled in program <ul><li>Difficulties with technology eg organisational firewalls </li></ul><ul><li>Lack of time </li></ul><ul><li>Program too short </li></ul><ul><li>Mentor or mentee did not get in touch </li></ul>
  18. 24. Successes of the program <ul><li>Provided support when none was available </li></ul><ul><li>Increased computer skills and confidence </li></ul><ul><li>Introduced people to free, cost-cutting communication tools </li></ul><ul><li>Introduced people to concepts and benefits of online networking </li></ul>
  19. 26. eMentoring handbook re-mashed by Terrance DeShaun for youth eMentoring program in New Orleans
  20. 27. Recommendations for future programs <ul><li>Longer program – minimum 6 months </li></ul><ul><li>‘ Train the trainer’ approach to computer skills </li></ul><ul><li>Explore benefits/disadvantages of online communities of practice </li></ul><ul><li>Strategies for embedding technology in the workplace </li></ul><ul><li>Engage with wider community to share skills and resources </li></ul>
  21. 28. Twitter: SarahStewart