Wk 3 - computers


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Wk 3 - computers

  1. 1. Hospitality Technology Systems Managing Technology in the Hospitality Industry Fifth Edition
  2. 2. Competencies for Hospitality Technology Systems <ul><li>Describe the basic functions of: </li></ul><ul><ul><li>Property Management Systems </li></ul></ul><ul><ul><li>Point-of-Sale Systems </li></ul></ul><ul><ul><li>Sales and Catering Systems </li></ul></ul><ul><li>Identify stand-alone technology systems that may interface with property management systems. </li></ul>
  3. 3. Competencies for Hospitality Technology Systems <ul><li>3. Identify hospitality accounting modules typically provided by back-office software packages. </li></ul><ul><li>Explain the elements and impact of e-commerce on hospitality organizations. </li></ul>(continued)
  4. 4. Lets Go On a Trip!
  5. 5. We Need Hotel Reservations <ul><li>What options do you have to make your hotel reservation? </li></ul><ul><ul><li>Travel Agents </li></ul></ul><ul><ul><li>Hotel Company Website </li></ul></ul><ul><ul><li>3 rd Party Online Resources </li></ul></ul><ul><ul><li>At Hotel Front Desk </li></ul></ul>
  6. 6. PMS Functions <ul><li>Reservations Module – enables a hotel, a spa, or a resort to rapidly process room requests, generate timely & accurate rooms, revenue & forecasting reports. </li></ul><ul><li>Shows availability </li></ul><ul><li>Allows for forecasting of availability </li></ul><ul><li>Organizes and shows reservation records </li></ul><ul><li>Provides reservation confirmations </li></ul>
  7. 7. PMS Functions cont. <ul><li>Rooms Management Module – assists in maintaining check–in, check–out, housekeeping, and switchboard functions. </li></ul>
  8. 8. Rooms Management Module <ul><li>Reports the status of a room (is it clean or has the guest checked-out) </li></ul><ul><li>Registration - checking in & out procedures </li></ul><ul><li>Room assignments - who is in which room </li></ul>
  9. 9. PMS Functions <ul><li>Guest Accounting Module – allows for property control of a guests account during the stay. </li></ul><ul><li>Folio management </li></ul><ul><li>Credit monitoring </li></ul><ul><li>Transaction tracking </li></ul><ul><ul><li>what is being charged and from where on the property </li></ul></ul>
  10. 10. Common PMS Interfaces <ul><li>Central reservation system </li></ul><ul><li>Internet </li></ul><ul><li>Sales and catering </li></ul><ul><li>Point-of-sale </li></ul><ul><li>Electronic payment processing </li></ul><ul><li>Revenue management </li></ul>
  11. 11. Common PMS Interfaces cont. <ul><li>Back office accounting </li></ul><ul><li>Call accounting </li></ul><ul><li>Electronic locking systems </li></ul><ul><li>Energy management </li></ul><ul><li>Auxiliary guest service devices </li></ul><ul><li>Self-service devices </li></ul>
  12. 12.
  13. 13. POS Order Entry Functions <ul><li>Displays menu items </li></ul><ul><ul><li>Different prices </li></ul></ul><ul><ul><li>Different meal periods </li></ul></ul><ul><ul><li>Different outlets </li></ul></ul><ul><li>Applies modifiers to menu items </li></ul><ul><li>Groups menu items with single price </li></ul><ul><li>Provides a default order display location to see what is being ordered </li></ul>(continued)
  14. 14. POS Example
  15. 15. POS Order Entry Functions <ul><li>Allows delayed order entry to time service </li></ul><ul><li>Counts down items in short supply </li></ul><ul><li>Provides rapid entry of quick-service items </li></ul><ul><li>Offers simple way to re-order a round of drinks </li></ul><ul><li>Enables off-menu orders </li></ul>(continued)
  16. 16. POS Settlement Functions <ul><li>Splits charges on check </li></ul><ul><li>Transfers checks from one server to another </li></ul><ul><li>Combines checks for different tables or servers </li></ul><ul><li>Can apply service charges </li></ul><ul><li>Automatically adds gratuity when appropriate </li></ul><ul><li>Reports tips by server </li></ul>(continued)
  17. 17. POS Settlement Functions <ul><li>Records settlement method </li></ul><ul><li>Tracks voids, corrections, and adjustments </li></ul><ul><li>Provides reports such as: </li></ul><ul><ul><li>Cashier shift balances </li></ul></ul><ul><ul><li>Menu item sales analysis </li></ul></ul><ul><ul><li>Server productivity </li></ul></ul><ul><li>Serves as a clock in/out method for employees </li></ul>(continued)
  18. 18. Sales and Catering - Group Sales <ul><li>Creates master record for a company who books the property and can create corporate subsidiaries (mini accounts) </li></ul><ul><li>Facilitates property contact person </li></ul><ul><li>Displays guestroom & function room availability </li></ul><ul><li>Creates and tracks group bookings </li></ul><ul><li>Allows adjustments for prior contracted rooms based on past history & forecasting </li></ul>
  19. 19. Sales and Catering - Function Rooms <ul><li>Records function room size & configuration capabilities </li></ul><ul><li>Displays images of each function room in typical configurations </li></ul><ul><li>Displays function room availability in graphic form (how long a room is booked for) </li></ul><ul><li>Creates a banquet event order (BEO) – information need to set-up room, food requirements, contact information and more … </li></ul>(continued)
  20. 20. Accounting Applications <ul><li>Accounts Receivable Module – monitors outstanding balances of guest and property accounts </li></ul><ul><li>Customer master file – contains all the information the property must know about the guest </li></ul><ul><li>City ledger file – for guests that have checked out but who have an outstanding balance </li></ul><ul><li>Account aging file – where a business charges late fees or interest to accounts that are not paid on time. It is a major revenue source for various charge accounts and a standard business practice </li></ul>
  21. 21. Accounting Applications <ul><li>Accounts Payable Module – handles all possible items that need to be paid, such as wags, supplies, food, benefits. </li></ul><ul><li>Vendor master file – contains all accounts of current and former vendors </li></ul><ul><li>Invoice register file – lists all current invoices to be paid and paid </li></ul><ul><li>Check register file – oversees the calculation & in house printing of checks for payments of selected invoices. </li></ul>
  22. 22. Accounting Applications <ul><li>Payroll Module </li></ul><ul><li>Employee master file </li></ul><ul><li>Payroll register file </li></ul><ul><li>Government register file </li></ul><ul><li>Financial Reporting File </li></ul><ul><li>General ledger – principal accounting ledger containing all balance sheets & income statements </li></ul><ul><li>Trial balance – maintains a list of accounts debits & credits </li></ul><ul><li>Financial statements – balance sheets & income statements => </li></ul><ul><ul><li>Assets = Liabilities + Equity </li></ul></ul>(continued)
  23. 23. E-Commerce Concepts <ul><li>Internet </li></ul><ul><li>E-distribution channels </li></ul><ul><li>Online reservation systems </li></ul><ul><li>Website Development </li></ul>