● How did your
● What obstacles
Get to know your client
● If you could
interview your client,
would you ask?
Here is your client.
Car: Doesn’t own one.
Worried about: $$$
Life Change: New job,
longer commute hard
Flickr @ heyimlindsayp
*Note: this information is all made up! I don’t know who
this stylish lady really is. But Veronica is a great name.
Cars? Library Collections?
● What questions should you ask when
developing a collection that is new to you?
● Which methods might you use to get to know
your community and to get to know their
● How would you use information about your
community to inform your collection?
Library’s Purpose vs. Community
Needs and Wants
What do you see as the purpose of a library
within a community?
Can you imagine any discrepancies
between a community’s wants and needs and
the library’s institutional purpose? How might
those discrepancies be resolved?
Think Like a Designer
● Begin with problems, not solutions.
● Be empathetic. First, you must understand
user needs and experiences.
● Work creatively to come up with solutions.
● Develop a prototype or model.
● Test. Evaluate. Refine.
Design Thinking -- David Kelley
University of California, Sunnydale
Somewhere in CA
For now, ignore that this campus is
on the Hellmouth.
UC Sunnydale Mission
Mission*: UC Sunnydale is a leading research institution
that also offers an unparalleled liberal arts experience. We
are committed to students being fully involved in their own
learning through experience, research, and collaboration in
an environment that promotes both teamwork and
independent thought. Moreover, as a research institution,
UC Sunnydale is fully committed to the creation,
dissemination, preservation, and application of knowledge
in order to better our global society. In all of our pursuits,
we strive for excellence and diversity.
*Note: much of this language is stolen from real UC missions!
UC Sunnydale Library Mission
Mission*: The mission of the UC Sunnydale Library is to
provide access to and delivery of information resources to
UCSD students, faculty, and staff in support of the research
and instructional mission of the university. The Library
develops, organizes, and preserves collections for optimal
use and provides links to remote information sources. The
Library provides services, including instruction for
information literacy and information management, to enable
its users to fulfill their academic and intellectual needs. The
Library provides resources and services to non-UCSD
users to the extent possible.
*Note: actually the UCLA Library Mission
UC Sunnydale Library -- Current
● Library staff feels out of
touch with community:
most users are remote.
● Library staff don’t
understand student and
faculty research needs
● An external committee
review recommended the
library evaluate how well
resources are meeting
faculty and student
UC Sunnydale Library -- Additional
● Library usage of print
materials is at an all time
● Many undergraduates
report they do the majority
of their research online.
● Librarians feel like even
faculty rely on them less
and less for research
● $$$ Resources are being
cut for libraries at UCSD.
UC Sunnydale Library -- Connecting
with the Community
● How should UCSD
librarians learn about their
● Come up with a plan that
addresses the following:
○ Data collection
○ Who will collect and
○ How data will inform
Oakland Public Library Tool Lending
Tool lending program at Oakland Public Library branch -- Video (4 min)