(2009) Web evolved very quickly these last months and with it the Internet user becoming its main actor and a supplier of information. The context of Web on which we take place today takes into account all the importance of this Internet user which knew how to evolve and adapt himself to the new tendencies and applications which Web offers him.
Through this behavior’s and involving’s evolution, the Internet user is becoming increasingly influential on the web and his actions have an impact on the notoriety of brands. Via the popularity of social media and their increased and pushed use, the Internet user is at the heart of the information and content of the web and strengthens his influence on brands.
Companies must now take into account these new players who are in search of truth and transparency about the information collected on the web. The objective of this document is to educate companies that have not yet introduced these new media into their overall communications strategy.