ITIL V3F Overview Part II

775 views

Published on

ITIL Introduction and detailed Overview Part II

Published in: Business, Economy & Finance
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
775
On SlideShare
0
From Embeds
0
Number of Embeds
30
Actions
Shares
0
Downloads
13
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

ITIL V3F Overview Part II

  1. 1. Information Technology Infrastructure Library Created by Saqib Javed John PMP, ACP, ITIL v3F, SCJP, SCWCD ITIL Part II
  2. 2. ITIL – Service Design Aspects of Design o Technology o Processes o Solution o Management o Measurement o Methods & Metrics Constraints of Design o Warranty o Utility o Resources o Capabilities o Contractual o Pricing o Standards and Regulations o Values and Ethics o Copyright o Patent and Trademarks
  3. 3. ITIL – Portfolio Management Portfolio Methods o Define o Approve o Analyze o Charter Portfolio Service Groups o Pipeline o Catalog o Retired Balancing Portfolio o Run Business o Transform Business o Grow Business
  4. 4. ITIL - Capacity Management Components of Capacity Management o Demand o Resource o Service o Component o Threshold
  5. 5. ITIL - Availability Management Aspects of Availability Management o Reliability o Maintainability o Serviceability
  6. 6. ITIL – Financial Management Costing Units o Organization o Equipment o Transfer o Accommodation o Software
  7. 7. ITIL - Change Management 7R’s of Change Management o Raised o Reason o Return o Risk o Resources o Relationship o Responsible 7 Steps of Change Management o People o Processes o Product o Partners Types of Changes: Normal, Standard, Emergency
  8. 8. ITIL – Configuration Management Characteristics of Configuration Item (CI) o Category o Attributes o Relationship o Status
  9. 9. ITIL - Security Management Elements of Security Framework o Plan o Implement o Control o Maintain o Evaluate Basic Qualities of Information Asset o Confidentiality o Integrity o Availability o Authenticity o Non-Repudiation
  10. 10. ITIL – Service Desk Configuration of Service Desk o Local o Virtual o Centralized o Follow-the-Sun
  11. 11. ITIL – Continuous Service Improvement Types of Measurements o Preventive o Corrective o Detective o Reductive o Repressive Purpose of Measurements o To Justify o To Direct o To Intervene o To Valuate CSI provides guidance on improvement and measurement of processes and services
  12. 12. ITIL - V and Kano Models V Model 1. Review 2. Acceptance 3. Operational 4. Testing 5. Release Kano Model Factors 1. Basic factors 2. Excitement factors 3. Performance factors
  13. 13. ITIIL - 4Ps of Strategy & Design 4Ps of Service Strategy o Perspective o Position o Plan o pattern 4Ps of Service Design o People o Processes o Product o Partners
  14. 14. ITIL – Business Models oIn-Sourcing oCo-Sourcing oMulti-Sourcing oOut-Sourcing oBusiness Processes Out-Sourcing oKnowledge Processes Out-Sourcing
  15. 15. Thanks…. Created by Saqib Javed John M.Sc. CS, PMI-PMP, PMI-ACP, ITIL F V3, SCJP, SCWCD Email: saqib.jav@gmail.com Skype: saqibjohn76 LinkedIn: pk.linkedin.com/pub/saqib-javed-john/b/125/1b1

×