SAP Solution Manager Change Request Management Add-On Packages 7.1

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SAP Solution Manager Change Request Management Add-On Packages 7.1

  1. 1. SAP Solution Manager Change Request Management Add-On Packages 7.1 Application Lifecycle Management SAP Consulting 2013
  2. 2. © 2013 SAP AG. All rights reserved. 2 Agenda Overview  Details Functions in Detail  Details Summary  Details
  3. 3. © 2013 SAP AG. All rights reserved. 3 The Change Request Management from SAP Solution Manager supports:  Emergency Changes  Periodic Changes  Changes for Business Processes and Implementation and Upgrade Projects  Changes for None-SAP System and other IT Assets Change Request Management Change Request Incident/ Problem DEV QAS PRD Controlled Transports Controlled Transports ChangeRequestManagement Change Document Feedback Requestor Service Desk Mitarbeiter Change ManagerEntwickler Tester IT Operator
  4. 4. © 2013 SAP AG. All rights reserved. 4 Developed in over 100 customer projects by SAP Consulting and partners Consulting services at a fixed price Enhancements grouped into different packages Enhancements to SAP Standard Change Request Management What are the Change Request Management (ChaRM) Add- On Packages?
  5. 5. © 2013 SAP AG. All rights reserved. 6 Challenge Frequent, non-critical changes to the same tables and objects  Unnecessary effort due to numerous people involved  Delays due to complex change processes  Examples: Changes to organizers, purchasing groups, SAP Notes, and so on Example: Standard Change Solution Standard Change  Automatic approval  Automatic checking of transport objects
  6. 6. © 2013 SAP AG. All rights reserved. 7 Business Benefits ChaRM Add-On Packages 7.1... • Reduce your costs in the long term • Can be implemented immediately • Reduce effort through automation • Improve quality through better process monitoring Value Contribution
  7. 7. © 2013 SAP AG. All rights reserved. 8 Service Scope  Kickoff & project planning  Change management process design and concept Concept  Delivery of solution as transport request  Customizing of enhancements Remote  User training  Administrator training  Training for change management setup and configuration Knowledge transfer  Instructions for performing tests  Workshop for acceptance Test and acceptance
  8. 8. © 2013 SAP AG. All rights reserved. 9 What‘s included in the ChaRM Add-On Packages? Functions Documentation Processes
  9. 9. © 2013 SAP AG. All rights reserved. 10 Typical Change Request Management Scenarios  Simple 3-system landscape (D-Q-P)  Lack of documented communication regarding the change  No release management Maintenance in standard landscapes  Non-linear system landscapes (several development systems per track)  Release management  Parallel use of maintenance and implementation projects Maintenance & development in complex landscapes  Simple 3-system landscape (D-Q-P)  Release management for larger implementation projects  Use of maintenance and implementation projects Maintenance & development in standard landscapes
  10. 10. © 2013 SAP AG. All rights reserved. 11 ChaRM Add-On Processes S M L mall edium arge CR UC Urgent Change Change Request NC AC Admin Change Normal Change GC General Change SC Standard Change RC Regional Change DC Defect Correction CT CR Template
  11. 11. © 2013 SAP AG. All rights reserved. 12 ChaRM Add-On Functionality S M L mall edium arge • Status-dependent consistency and field checks • Enhanced status-dependent authorization checks • Predefined authorization roles • Automatic e-mail notifications • Mass import for single correction • Integrated Process Guide • Log extension for file attachments • Business Roles with Tabbed View • Risk matrix for “Request for Change” • Integration code inspector • Simple attachment of screenshots • Effort Estimation & Control • SLA Support for all Change Transactions • Status & Priority Scorecard • Extensions for Project & Maintenance Cycles • Transporting Copies for Multiple Systems • Repacking of Transports and Projects • Cross Landscape Transport Distribution • Extended Approval Procedures and Digital Signature • UNDO Function for Transports
  12. 12. Functions in detail • SAP Consulting ChaRM Add-On Package S • SAP Consulting ChaRM Add-On Package M • SAP Consulting ChaRM Add-On Package L
  13. 13. © 2013 SAP AG. All rights reserved. 14 Description SAP Solution Manager template project with:  Process models for all processes  Documentation of delta Customizing  Documentation of developments/enhancements  Links to IMG activities  Links to SAP Help  Predefined test cases  Instructions & tutorials for end-user training  Instructions & tutorials for administrators ChaRM Add-On Documentation Benefits  Templates for all documents while implementing ChaRM  Simple and fast update of documents to include special customer-specific features  Complete documentation of all enhancements  Faster test phases during implementation  Training material created more quickly
  14. 14. © 2013 SAP AG. All rights reserved. 15 ChaRM Add-On Documentation
  15. 15. © 2013 SAP AG. All rights reserved. 16 Guided Procedure – Connect Landscape for ChaRM
  16. 16. © 2013 SAP AG. All rights reserved. 17 Description  Displays the Lifecycle for the process documents  Direct access to documentation of each process step  Documentation can be adjusted by the customer Integrated Process Guide Benefits  Improved user experience  Reduced training efforts  Easy access to documentation for occasional users
  17. 17. © 2013 SAP AG. All rights reserved. 18 Description Consistency check for:  Text fields  Business partners  Fast entry fields  Connected Documents and Test Plans Status - Dependent Consistency Checks Benefits  Automated process monitoring  Forces those involved in the process to complete the defined workflow tasks  Ensures completeness for auditors
  18. 18. © 2013 SAP AG. All rights reserved. 19 Description  Fields are locked for changes based on customized status Status - Dependent field changeability Benefits  automatic process control  Ensure completeness for auditors
  19. 19. © 2013 SAP AG. All rights reserved. 20 Description  Enhanced authorizations based on status , Project and IBase (system) for reading and writing  Enhanced authorization based on the maintained Business Partner, his substitutes or a organizational unit  Objects already contained in predefined roles Enhanced Authorization Checks Benefits  Improved process monitoring  System responsibilities can be divided  Divided read access for 3rd party providers
  20. 20. © 2013 SAP AG. All rights reserved. 21 Description  Base role: Authorizations for all users  Process roles: Authorizations for specific tasks in the process  Project roles: Project-specific authorizations Predefined Authorization Roles Benefits  Roles can be maintained and adjusted easily Change Manager TesterDeveloper IT Operator Requester Project A Project CProject B Project_ALL Project_ALL Base role
  21. 21. © 2013 SAP AG. All rights reserved. 22 Description  Automatic notification when processor or responsibility changes  E-mail contains overview of current status  E-mail contains a link for calling up the change document directly Automatic E-Mail Notifications Benefits  Fast response times  Short wait and completion times  Process participants can identify urgency and current status immediately  Fast document access
  22. 22. © 2013 SAP AG. All rights reserved. 23 Description  Enhanced report for mass processing of documents  Inclusion of import sequence for urgent changes Mass Import for Urgent Changes Benefits  Automated import of urgent changes  Prevents over runner and dependency errors during a mass import
  23. 23. © 2013 SAP AG. All rights reserved. 24 Description  Enhanced business role with tabular assignment blocks Business Roles with tabular assignment blocks Benefits  You can choose between list and tabular view of the assignment blocks.  Tabular view is recommended for larger screens  List view is more effective on small screens
  24. 24. © 2013 SAP AG. All rights reserved. 25 Description  Slightly enhanced process template compared to standard  Separate creation and approval status  Overarching functions:  E-mail notifications  Consistency checks  Predefined rules for partner determination  Support for Change Request Templates Enhanced “Request for Change”-Process Benefits  Improved process monitoring  Faster response and completion times  Automatic assignment of business partners Create Change Request Handover to Development Add System Details Approve Change Request Validate Change Request Scope Extension Requester Change Manager Multiple Approvers Change Manager
  25. 25. © 2013 SAP AG. All rights reserved. 26 Description  Overarching functions:  E-mail notifications  Consistency checks  Predefined rules for partner determination  Transport of copies Enhanced “Urgent Correction”-Process Benefits  Improved process monitoring  Faster response and completion times  Automatic assignment of business partners Test in QA system Complete Create transport Make change Release to production Confirm in production Import to production Change Manager Take into development Test in the QAS system Create transport Make change Release to production Confirm in production Import to production Tester IT Admin RequesterDeveloper Take into development Change Manager
  26. 26. © 2013 SAP AG. All rights reserved. 27 Description  Standardized methodology for supporting cost/benefit decisions  Metrics/questions can be customized Decision Matrix for “Request for Change” Benefits  Better comparison of development requests  Easier to prioritize development requests  Improved decision making
  27. 27. © 2013 SAP AG. All rights reserved. 28 Decision Matrix for “Request for Change”
  28. 28. Functions in Detail • SAP Consulting ChaRM Add-On Package S • SAP Consulting ChaRM Add-On Package M • SAP Consulting ChaRM Add-On Package L
  29. 29. © 2013 SAP AG. All rights reserved. 30 Description  Graphical overview of open transactions for different criteria's:  status & priority  Assignment (all, team, mine)  Automatic generated search filter for each criteria Status and Priority Score Card Benefits  Fast overview for all open transactions  Fast overview for projects  Drilldown from overview to detailed lists
  30. 30. © 2013 SAP AG. All rights reserved. 31 Description  With the project associated tickets can be set via cycle into subsequent status  After project imports, automatic emails can be generated with the return codes from the imported transports  Transports of the same developer are combined into a single email Extensions for project and maintenance cycles Benefits  Fast release/confirmation of changes from a project  Promptly and central communication to developers about import errors into follow up systems
  31. 31. © 2013 SAP AG. All rights reserved. 32 Description  Standardized methodology for supporting risk assessments  Metrics/questions can be customized Risk Matrix for “Request for Change” Benefits  Better comparison of development requests  Easy to analyze risk of development requests  Improved decision making
  32. 32. © 2013 SAP AG. All rights reserved. 33 Risk Matrix for “Request for Change”
  33. 33. © 2013 SAP AG. All rights reserved. 34 Description  Save a screenshot directly as an attachment  Screenshot saved as an PNG File in attachment block Simple attachment of screenshots Benefits  Error can be easily documented and attached  Improved usability for end users 1.Add Screenshot 2. Paste from clipboard 3. Save
  34. 34. © 2013 SAP AG. All rights reserved. 35 Description  Estimations of effort can be easliy recorded per activity type in an additional assignment block  Estimations can be compared to the actual recorded efforts Effort estimation Benefits  Direct overview about planned and actual efforts Control and compare estimations with recorded efforts Effort estimation by activity type Numbers based on hours and cost rate
  35. 35. © 2013 SAP AG. All rights reserved. 36 Description  Developments checked by the code inspector of the development system  An additional condition denies the release of developments which do not follow the rules of the code inspector Integration of code inspector Benefits  The abidance by the rules of the code inspector increases the quality of the developments 2. Click „Code Inspector“ in Transport Management assignment block 1. Select transport request 3. Results of the code inspector checks
  36. 36. © 2013 SAP AG. All rights reserved. 37 Description  Separation of test confirmation and transport release  Overarching functions:  E-mail notifications  Consistency checks  Predefined rules for partner determination Enhanced “Normal Change”-Process Benefits  Improved process monitoring  Faster response and completion times  Automatic assignment of business partners Test in QA system Complete Create transport Make change Release to production Import to production Take into development Schedule imports Create transport Make change Preliminary test Test Go-live Tester IT AdminDeveloper Take into development Change ManagerIT Admin
  37. 37. © 2013 SAP AG. All rights reserved. 38 Description  Transaction for documenting administrative changes that cannot be transported like profile changes, DB changes, OS changes  Overarching functions:  E-mail notifications  Consistency checks  Predefined rules for partner determination Enhanced “Admin Change”-Process Benefits  Improved process monitoring  Faster response and completion times  Automatic assignment of business partners
  38. 38. © 2013 SAP AG. All rights reserved. 39 Description  Transaction for processing errors during the test phase in projects  Overarching functions:  E-mail notifications  Consistency checks  Predefined rules for partner determination Enhanced “Defect Correction”-Process Benefits  Improved process monitoring  Faster response and completion times  Automatic assignment of business partners
  39. 39. © 2013 SAP AG. All rights reserved. 40 Description  Transaction for processing general IT changes without any transports like changes on mobile devices or printers  Overarching functions:  E-mail notifications  Consistency checks  Predefined rules for partner determination Enhanced “General Change”-Process Benefits  Improved process monitoring  Faster response and completion times  Automatic assignment of business partners
  40. 40. Functions in Detail • SAP Consulting ChaRM Add-On Package S • SAP Consulting ChaRM Add-On Package M • SAP Consulting ChaRM Add-On Package L
  41. 41. © 2013 SAP AG. All rights reserved. 42 Description  Copies are transported to other systems  Enables copies to be transported to more complex (such as four-tier) landscapes Transporting Copies for Multiple Systems Benefits  Transport requests remain open in the development system  Release decision can be postponed until after the test phases  Preliminary transports to any system DEV QAS PRE PRD 1. Transport of Copies 3. Original Transports 4. Original Transports 5. Original Transports 2. Transport of Copies
  42. 42. © 2013 SAP AG. All rights reserved. 43 Description  Transport requests for a project are grouped together automatically  The originality of the objects is transferred to the new system  A process will transport the objects together through the new landscape Repacking Benefits  Projects imported in less time  No repairs in a second development system 1. Click „Repack“ in Transport Management assignment block 2. Search for transport requests oder Solution Manager project 3. Select the transport request oder Solution Manager Projekt which you want to repack
  43. 43. © 2013 SAP AG. All rights reserved. 44 Project-based Repacking during CutOver into Maintenance DEV QAS DEV QAS PRD IMPLEMENTATION TRACK MAINTENANCE TRACK R E P A C K
  44. 44. © 2013 SAP AG. All rights reserved. 45 SAP Solution Manager Description  Transport requests are distributed automatically into other system landscapes  Creation of change documents in the target Solution Manager project is done automatically  The distribution is documented completely in the change document Cross Landscape Distribution of transport requests Benefits  Enhanced reporting due to an automated link between the change documents  Distribution of changes between different system landscapes (e.g. ERP and CRM)  No manually effort during the distribution of transport requests in different system landscapes CRM PRD CRM QAS CRM DEV ERP DEV ERP QAS ERP PRD Project1 CD Project2 CD „Distribute change“
  45. 45. © 2013 SAP AG. All rights reserved. 46 Description  Only the chosen business partners can approve the approval step  Multiple approver per partner function  Optional Digital Signature  Dynamic approval procedures  Substitute Management  Multiple Approvals per process Extended Approval Procedures and Digital Signature Benefits  Save and Secure Approval Procedure  Signature fulfills also high audit and process standards (e.g. FDA CFR 21 Part 11)
  46. 46. © 2013 SAP AG. All rights reserved. 47 Description  Automatic backup of old object versions before a new transport is imported  Action to undo the current transport by importing his backup transport into production  Positive/negative filter lists for object types that not possible to undo due to irreversibility Transport “Undo” Function Benefits  Fast restore of a P System in an emergency case  Failed imports in P can be undone immediately
  47. 47. © 2013 SAP AG. All rights reserved. 48 Transport “Undo” Function
  48. 48. © 2013 SAP AG. All rights reserved. 49 Description  Change transaction to manage changes in regional system landscapes  Overarching functions:  E-mail notifications  Consistency checks  Predefined rules for partner determination “Regional correction“ -Process Benefits  Protection of global objects against changes in the regional landscape  Improved process monitoring  Faster response and completion times  Automatic assignment of business partners
  49. 49. © 2013 SAP AG. All rights reserved. 50 Description  Change transaction for routine changes  Automatic approval  Object list automatically checked when saved to transport request  Examples of routine changes:  New purchasing groups  New printers  SAP Notes “Standard correction” -Process Benefits  Faster response and completion times  Less work for change managers  Continued documentation in full Test in QA system Complete Create transport Make change Release to production Import to production Take into development Schedule imports Create transport Make change Preliminary test Test Go-live Tester IT AdminDeveloper Take into development Change ManagerIT Admin
  50. 50. Summary
  51. 51. © 2013 SAP AG. All rights reserved. 52 Overview of ChaRM Add-On Packages Add-On Packages S M L ChaRM 7.I
  52. 52. © 2013 SAP AG. All rights reserved. 53 Benefits of ChaRM Add-On Packages  Higher quality thanks to better process monitoring  More reliable planning  Specialization for recurring change types Quality  Faster response, wait, and completion times  Automated individual process steps  Easier for new users to get started Time  Minimized disruption to operations  Early identification of risks Risk minimization  Better cost monitoring  Reduced effort through automation Cost
  53. 53. © 2013 SAP AG. All rights reserved. 54 Benefits during Implementation  Reduced costs  Faster implementation of functions  Practical and proven functions Customer Benefits of Consulting Solutions Benefits for Developments  Reduced costs when developing new functions  Experienced developers specialized in SAP Solution Manager
  54. 54. © 2013 SAP AG. All rights reserved. 55 Maintaining ChaRM Add-On Packages No maintenance fees Implementation errors are resolved free of charge Subsequent maintenance of ChaRM Add-On packages and updates can be provided as consulting services
  55. 55. © 2013 SAP AG. All rights reserved. 56 Optional Services  CustomizingCustomizing  Support connecting system landscapes  Go-live support Go-live support  Consulting from change management experts  Long-standing experience in modifying and enhancing SAP Solution Manager  Cost-effective development for integration into add-on packages Benefits  Development of customer-specific enhancements Enhance- ment
  56. 56. Thank You! Stefan Doktor Senior Solution Manager Consultant Process & Solution Quality SAP Deutschland AG & Co. KG Rosenthaler Straße 30 10178 Berlin, Germany T +49 30 41092-583 M +49 160 90822515 stefan.doktor@sap.com www.sap.com Eric Siegeris Consulting Manager Process & Solution Quality SAP Deutschland AG & Co. KG Rosenthaler Straße 30 10178 Berlin, Germany T +49 30 41092-592 M +49 160 9082 2531 eric.siegeris@sap.com www.sap.com
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