SlideShare a Scribd company logo
1 of 20
Download to read offline
PTA

Personal Travel Agent
Top 10 airlines ancillary
revenue
$8.4B
2008
$26B
2016
http://www.travelweekly.co.uk/articles/62444/airlines-see-ancillary-revenues-jump
Problem
Problem
• Airlines can only use direct channels (website +
mobile app)
Problem
• Airlines can only use direct channels (website +
mobile app)
• Limited number of touch-points
Problem
• Airlines can only use direct channels (website +
mobile app)
• Limited number of touch-points
• Lack of context and personalization
NDC is perfect for
ancillaries
PTA
Ancillaries purchaseShop and Order
Why Chat-bots
• Can be easily customized for any airline
• 1B MAU at Facebook Messenger

Perfect for end-customers
• 3M DAU at Slack

Perfect for teams
Customer journey
1. Book a ticket
2. Prepare for the flight
3. Find out about available ancillaries
4. Purchase ancillaries
5. Experience the airport
6. Check flight status
7. Fly, Arrive
Customer journey
1. Book a ticket
2. Prepare for the flight
3. Find out about available ancillaries
4. Purchase ancillaries
5. Experience the airport
6. Check flight status
7. Fly, Arrive
App in the Air
0
500000
1000000
1500000
2000000
Q1, '13 Q3, '13 Q1, '14 Q3, '14 Q1, '15 Q3, '15 Q1, '16
Install base MAU 6MAU
we are winning attention
and learning about users
0
2000000
4000000
6000000
8000000
Q1, 2013 Q3, 2013 Q1, 2014 Q3, 2014 Q1, 2015 Q3, 2015 Q1, 2016
PTA App in the Air
+
Unique combination
Customer journey
1. Book a ticket
2. Prepare for the flight
3. Find out about available ancillaries
4. Purchase ancillaries
5. Experience the airport
6. Check flight status
7. Fly, Arrive
Customer journey
1. Book a ticket
2. Prepare for the flight
3. Find out about available ancillaries
4. Purchase ancillaries
5. Experience the airport
6. Check flight status
7. Fly, Arrive
DEMO
Summary
• The future of ancillaries is NDC
• PTA is the unique white-label solution for airlines
• Customer journey is completely covered
• We have a great team and audience to run in
production

More Related Content

Similar to PTA Ancillaries

Online travel commerce in India
Online travel commerce in IndiaOnline travel commerce in India
Online travel commerce in IndiaAshish Dua
 
Travel Portal Proposal for Sky Travels.pptx
Travel Portal Proposal for Sky Travels.pptxTravel Portal Proposal for Sky Travels.pptx
Travel Portal Proposal for Sky Travels.pptxAhsan Habib
 
Smart phone & mobile services in airlines
Smart phone & mobile services in airlinesSmart phone & mobile services in airlines
Smart phone & mobile services in airlinesHatem Kameli
 
Lunch n Learn Concur Prezi with corrections
Lunch n Learn Concur Prezi with correctionsLunch n Learn Concur Prezi with corrections
Lunch n Learn Concur Prezi with correctionsElizabeth Sampson
 
Influence Interactive Wrecking Ball - United Airlines
Influence Interactive Wrecking Ball - United AirlinesInfluence Interactive Wrecking Ball - United Airlines
Influence Interactive Wrecking Ball - United AirlinesWilliam Flaiz
 
Air Canada Digital Presence by Yuliya Antimirova
Air Canada Digital Presence by Yuliya AntimirovaAir Canada Digital Presence by Yuliya Antimirova
Air Canada Digital Presence by Yuliya AntimirovaYuliya Antimirova
 
AirPooler -- A new way to take off
AirPooler -- A new way to take offAirPooler -- A new way to take off
AirPooler -- A new way to take offAirPooler
 
Air Canada Digital Audit
Air Canada Digital AuditAir Canada Digital Audit
Air Canada Digital AuditShweta Bhat
 
Air Canada - Digital presence Analysis
Air Canada - Digital presence Analysis Air Canada - Digital presence Analysis
Air Canada - Digital presence Analysis Akash Mangat
 
Airline Booking Engine - FlightsLogic
Airline Booking Engine - FlightsLogicAirline Booking Engine - FlightsLogic
Airline Booking Engine - FlightsLogicWilliamJames754845
 
Seattle Technical Forum-Insights of Travel
Seattle Technical Forum-Insights of TravelSeattle Technical Forum-Insights of Travel
Seattle Technical Forum-Insights of TravelMithun T. Dhar
 
Southwest airlines 4 p report
Southwest airlines 4 p reportSouthwest airlines 4 p report
Southwest airlines 4 p reportNancy K
 
Big data - 360 degree overview for travel industry
Big data - 360 degree overview for travel industryBig data - 360 degree overview for travel industry
Big data - 360 degree overview for travel industryInterGlobe Technologies
 
White Paper: 5 Ways Airports Can Drive Non-Aviation Revenue
White Paper: 5 Ways Airports Can Drive Non-Aviation RevenueWhite Paper: 5 Ways Airports Can Drive Non-Aviation Revenue
White Paper: 5 Ways Airports Can Drive Non-Aviation RevenueGigya
 
Future Travel Experience Asia
Future Travel Experience Asia Future Travel Experience Asia
Future Travel Experience Asia Exicon
 
Semantic Web Technologies Presenattion (Topic: TripIt)
Semantic Web Technologies Presenattion (Topic: TripIt)Semantic Web Technologies Presenattion (Topic: TripIt)
Semantic Web Technologies Presenattion (Topic: TripIt)Ghazanfar Latif (Gabe)
 
Delta Airlines Booking Process
Delta Airlines Booking ProcessDelta Airlines Booking Process
Delta Airlines Booking ProcessFlights Assistance
 
Air Canada digital audit report
Air Canada digital audit reportAir Canada digital audit report
Air Canada digital audit reportAnn Mai
 

Similar to PTA Ancillaries (20)

Online travel commerce in India
Online travel commerce in IndiaOnline travel commerce in India
Online travel commerce in India
 
Travel Portal Proposal for Sky Travels.pptx
Travel Portal Proposal for Sky Travels.pptxTravel Portal Proposal for Sky Travels.pptx
Travel Portal Proposal for Sky Travels.pptx
 
Smart phone & mobile services in airlines
Smart phone & mobile services in airlinesSmart phone & mobile services in airlines
Smart phone & mobile services in airlines
 
Lunch n Learn Concur Prezi with corrections
Lunch n Learn Concur Prezi with correctionsLunch n Learn Concur Prezi with corrections
Lunch n Learn Concur Prezi with corrections
 
Service marketing - Critical Analysis of Goibibo Services
Service marketing - Critical Analysis of Goibibo ServicesService marketing - Critical Analysis of Goibibo Services
Service marketing - Critical Analysis of Goibibo Services
 
Influence Interactive Wrecking Ball - United Airlines
Influence Interactive Wrecking Ball - United AirlinesInfluence Interactive Wrecking Ball - United Airlines
Influence Interactive Wrecking Ball - United Airlines
 
Air Canada Digital Presence by Yuliya Antimirova
Air Canada Digital Presence by Yuliya AntimirovaAir Canada Digital Presence by Yuliya Antimirova
Air Canada Digital Presence by Yuliya Antimirova
 
AirPooler -- A new way to take off
AirPooler -- A new way to take offAirPooler -- A new way to take off
AirPooler -- A new way to take off
 
Air Canada Digital Audit
Air Canada Digital AuditAir Canada Digital Audit
Air Canada Digital Audit
 
Air Canada - Digital presence Analysis
Air Canada - Digital presence Analysis Air Canada - Digital presence Analysis
Air Canada - Digital presence Analysis
 
Presentation1
Presentation1Presentation1
Presentation1
 
Airline Booking Engine - FlightsLogic
Airline Booking Engine - FlightsLogicAirline Booking Engine - FlightsLogic
Airline Booking Engine - FlightsLogic
 
Seattle Technical Forum-Insights of Travel
Seattle Technical Forum-Insights of TravelSeattle Technical Forum-Insights of Travel
Seattle Technical Forum-Insights of Travel
 
Southwest airlines 4 p report
Southwest airlines 4 p reportSouthwest airlines 4 p report
Southwest airlines 4 p report
 
Big data - 360 degree overview for travel industry
Big data - 360 degree overview for travel industryBig data - 360 degree overview for travel industry
Big data - 360 degree overview for travel industry
 
White Paper: 5 Ways Airports Can Drive Non-Aviation Revenue
White Paper: 5 Ways Airports Can Drive Non-Aviation RevenueWhite Paper: 5 Ways Airports Can Drive Non-Aviation Revenue
White Paper: 5 Ways Airports Can Drive Non-Aviation Revenue
 
Future Travel Experience Asia
Future Travel Experience Asia Future Travel Experience Asia
Future Travel Experience Asia
 
Semantic Web Technologies Presenattion (Topic: TripIt)
Semantic Web Technologies Presenattion (Topic: TripIt)Semantic Web Technologies Presenattion (Topic: TripIt)
Semantic Web Technologies Presenattion (Topic: TripIt)
 
Delta Airlines Booking Process
Delta Airlines Booking ProcessDelta Airlines Booking Process
Delta Airlines Booking Process
 
Air Canada digital audit report
Air Canada digital audit reportAir Canada digital audit report
Air Canada digital audit report
 

More from Sergey Pronin

App in the Air Internship 2018
App in the Air Internship 2018App in the Air Internship 2018
App in the Air Internship 2018Sergey Pronin
 
Things you might have missed from CoreData
Things you might have missed from CoreDataThings you might have missed from CoreData
Things you might have missed from CoreDataSergey Pronin
 
Департамент Программной Инженерии
Департамент Программной ИнженерииДепартамент Программной Инженерии
Департамент Программной ИнженерииSergey Pronin
 
Mera Dev Fest - Swift vs. Obj-C
Mera Dev Fest - Swift vs. Obj-CMera Dev Fest - Swift vs. Obj-C
Mera Dev Fest - Swift vs. Obj-CSergey Pronin
 
Empatika Design Hours
Empatika Design HoursEmpatika Design Hours
Empatika Design HoursSergey Pronin
 
Greenfield Feedback Squeek
Greenfield Feedback SqueekGreenfield Feedback Squeek
Greenfield Feedback SqueekSergey Pronin
 

More from Sergey Pronin (16)

App in the Air Internship 2018
App in the Air Internship 2018App in the Air Internship 2018
App in the Air Internship 2018
 
Things you might have missed from CoreData
Things you might have missed from CoreDataThings you might have missed from CoreData
Things you might have missed from CoreData
 
Департамент Программной Инженерии
Департамент Программной ИнженерииДепартамент Программной Инженерии
Департамент Программной Инженерии
 
Mera Dev Fest - Swift vs. Obj-C
Mera Dev Fest - Swift vs. Obj-CMera Dev Fest - Swift vs. Obj-C
Mera Dev Fest - Swift vs. Obj-C
 
Swift School #4
Swift School #4Swift School #4
Swift School #4
 
Swift School #3
Swift School #3Swift School #3
Swift School #3
 
Swift School #2
Swift School #2Swift School #2
Swift School #2
 
Swift School #1
Swift School #1Swift School #1
Swift School #1
 
Empatika Design Hours
Empatika Design HoursEmpatika Design Hours
Empatika Design Hours
 
Greenfield Feedback Squeek
Greenfield Feedback SqueekGreenfield Feedback Squeek
Greenfield Feedback Squeek
 
Squeek School #8
Squeek School #8Squeek School #8
Squeek School #8
 
Squeek School #7
Squeek School #7Squeek School #7
Squeek School #7
 
Squeek school #6
Squeek school #6Squeek school #6
Squeek school #6
 
Squeek School #5
Squeek School #5Squeek School #5
Squeek School #5
 
Squeek school 4
Squeek school 4Squeek school 4
Squeek school 4
 
Squeek School #3
Squeek School #3Squeek School #3
Squeek School #3
 

Recently uploaded

Everything you need to know about adventure tourism in Nepal
Everything you need to know about adventure tourism in NepalEverything you need to know about adventure tourism in Nepal
Everything you need to know about adventure tourism in NepalHimalayan Trek
 
Travel In Jhang and Visa company,"Explore, Dream,
Travel In Jhang and Visa company,"Explore, Dream,Travel In Jhang and Visa company,"Explore, Dream,
Travel In Jhang and Visa company,"Explore, Dream,sidramcgroup
 
Top Places To Visit In Sikkim Tour Package.pdf
Top Places To Visit In Sikkim Tour Package.pdfTop Places To Visit In Sikkim Tour Package.pdf
Top Places To Visit In Sikkim Tour Package.pdfKiomoi Travels
 
Taxi Bambino is a service providing clients with taxis with car seats for the...
Taxi Bambino is a service providing clients with taxis with car seats for the...Taxi Bambino is a service providing clients with taxis with car seats for the...
Taxi Bambino is a service providing clients with taxis with car seats for the...Taxi Bambino
 
Book A Romantic Honeymoon Trip to the Andaman Islands
Book A Romantic Honeymoon Trip to the Andaman IslandsBook A Romantic Honeymoon Trip to the Andaman Islands
Book A Romantic Honeymoon Trip to the Andaman IslandsSeahawks Scuba
 
What Should I Know Before Booking A Catamaran In Aruba
What Should I Know Before Booking A Catamaran In ArubaWhat Should I Know Before Booking A Catamaran In Aruba
What Should I Know Before Booking A Catamaran In ArubaDelphi Watersports
 
🕉️MAHANAVABHARATAADISREERAMAYANAGH.docx
🕉️MAHANAVABHARATAADISREERAMAYANAGH.docx🕉️MAHANAVABHARATAADISREERAMAYANAGH.docx
🕉️MAHANAVABHARATAADISREERAMAYANAGH.docxIT Industry
 
Top Temples in Uttarakhand for Newly Married.pptx
Top Temples in Uttarakhand for Newly Married.pptxTop Temples in Uttarakhand for Newly Married.pptx
Top Temples in Uttarakhand for Newly Married.pptxpalakdigital7
 
Expect On a Voodoo Cemetery Tour in New Orleans.pptx
Expect On a Voodoo Cemetery Tour in New Orleans.pptxExpect On a Voodoo Cemetery Tour in New Orleans.pptx
Expect On a Voodoo Cemetery Tour in New Orleans.pptxNewOrleansGhostAdven
 
The Need to Establish a State Owned Airline
The Need to Establish a State Owned AirlineThe Need to Establish a State Owned Airline
The Need to Establish a State Owned Airlineaustinice418
 
A_Brief_Introductory_of_Nuristan, by Ab.Hakim Hakimi.pdf
A_Brief_Introductory_of_Nuristan, by Ab.Hakim Hakimi.pdfA_Brief_Introductory_of_Nuristan, by Ab.Hakim Hakimi.pdf
A_Brief_Introductory_of_Nuristan, by Ab.Hakim Hakimi.pdfAbdulHakimHakimi2
 
Essential Grammar in Use 4th Edition by R. Murphy.pdf
Essential Grammar in Use 4th Edition by R. Murphy.pdfEssential Grammar in Use 4th Edition by R. Murphy.pdf
Essential Grammar in Use 4th Edition by R. Murphy.pdfcarito891
 
Best Of Korea- South Korea-kpop-k-drama-Kculture- kbeauty
Best Of Korea- South Korea-kpop-k-drama-Kculture- kbeautyBest Of Korea- South Korea-kpop-k-drama-Kculture- kbeauty
Best Of Korea- South Korea-kpop-k-drama-Kculture- kbeautytiyabhandari97
 
6 Unmissable Czech Food Experiences to try in Prague
6 Unmissable Czech Food Experiences to try in Prague6 Unmissable Czech Food Experiences to try in Prague
6 Unmissable Czech Food Experiences to try in Praguekeith33006
 
Jackrabbit Limousine - Your Fast And Reliable Ride
Jackrabbit Limousine - Your Fast And Reliable RideJackrabbit Limousine - Your Fast And Reliable Ride
Jackrabbit Limousine - Your Fast And Reliable RideJackrabbitLimoLLC
 

Recently uploaded (16)

Everything you need to know about adventure tourism in Nepal
Everything you need to know about adventure tourism in NepalEverything you need to know about adventure tourism in Nepal
Everything you need to know about adventure tourism in Nepal
 
Travel In Jhang and Visa company,"Explore, Dream,
Travel In Jhang and Visa company,"Explore, Dream,Travel In Jhang and Visa company,"Explore, Dream,
Travel In Jhang and Visa company,"Explore, Dream,
 
Top Places To Visit In Sikkim Tour Package.pdf
Top Places To Visit In Sikkim Tour Package.pdfTop Places To Visit In Sikkim Tour Package.pdf
Top Places To Visit In Sikkim Tour Package.pdf
 
Taxi Bambino is a service providing clients with taxis with car seats for the...
Taxi Bambino is a service providing clients with taxis with car seats for the...Taxi Bambino is a service providing clients with taxis with car seats for the...
Taxi Bambino is a service providing clients with taxis with car seats for the...
 
Book A Romantic Honeymoon Trip to the Andaman Islands
Book A Romantic Honeymoon Trip to the Andaman IslandsBook A Romantic Honeymoon Trip to the Andaman Islands
Book A Romantic Honeymoon Trip to the Andaman Islands
 
Pune Baramati Visit Education Tour Report
Pune Baramati  Visit Education Tour ReportPune Baramati  Visit Education Tour Report
Pune Baramati Visit Education Tour Report
 
What Should I Know Before Booking A Catamaran In Aruba
What Should I Know Before Booking A Catamaran In ArubaWhat Should I Know Before Booking A Catamaran In Aruba
What Should I Know Before Booking A Catamaran In Aruba
 
🕉️MAHANAVABHARATAADISREERAMAYANAGH.docx
🕉️MAHANAVABHARATAADISREERAMAYANAGH.docx🕉️MAHANAVABHARATAADISREERAMAYANAGH.docx
🕉️MAHANAVABHARATAADISREERAMAYANAGH.docx
 
Top Temples in Uttarakhand for Newly Married.pptx
Top Temples in Uttarakhand for Newly Married.pptxTop Temples in Uttarakhand for Newly Married.pptx
Top Temples in Uttarakhand for Newly Married.pptx
 
Expect On a Voodoo Cemetery Tour in New Orleans.pptx
Expect On a Voodoo Cemetery Tour in New Orleans.pptxExpect On a Voodoo Cemetery Tour in New Orleans.pptx
Expect On a Voodoo Cemetery Tour in New Orleans.pptx
 
The Need to Establish a State Owned Airline
The Need to Establish a State Owned AirlineThe Need to Establish a State Owned Airline
The Need to Establish a State Owned Airline
 
A_Brief_Introductory_of_Nuristan, by Ab.Hakim Hakimi.pdf
A_Brief_Introductory_of_Nuristan, by Ab.Hakim Hakimi.pdfA_Brief_Introductory_of_Nuristan, by Ab.Hakim Hakimi.pdf
A_Brief_Introductory_of_Nuristan, by Ab.Hakim Hakimi.pdf
 
Essential Grammar in Use 4th Edition by R. Murphy.pdf
Essential Grammar in Use 4th Edition by R. Murphy.pdfEssential Grammar in Use 4th Edition by R. Murphy.pdf
Essential Grammar in Use 4th Edition by R. Murphy.pdf
 
Best Of Korea- South Korea-kpop-k-drama-Kculture- kbeauty
Best Of Korea- South Korea-kpop-k-drama-Kculture- kbeautyBest Of Korea- South Korea-kpop-k-drama-Kculture- kbeauty
Best Of Korea- South Korea-kpop-k-drama-Kculture- kbeauty
 
6 Unmissable Czech Food Experiences to try in Prague
6 Unmissable Czech Food Experiences to try in Prague6 Unmissable Czech Food Experiences to try in Prague
6 Unmissable Czech Food Experiences to try in Prague
 
Jackrabbit Limousine - Your Fast And Reliable Ride
Jackrabbit Limousine - Your Fast And Reliable RideJackrabbit Limousine - Your Fast And Reliable Ride
Jackrabbit Limousine - Your Fast And Reliable Ride
 

PTA Ancillaries

  • 2. Top 10 airlines ancillary revenue $8.4B 2008 $26B 2016 http://www.travelweekly.co.uk/articles/62444/airlines-see-ancillary-revenues-jump
  • 4. Problem • Airlines can only use direct channels (website + mobile app)
  • 5. Problem • Airlines can only use direct channels (website + mobile app) • Limited number of touch-points
  • 6. Problem • Airlines can only use direct channels (website + mobile app) • Limited number of touch-points • Lack of context and personalization
  • 7. NDC is perfect for ancillaries
  • 9. Why Chat-bots • Can be easily customized for any airline • 1B MAU at Facebook Messenger
 Perfect for end-customers • 3M DAU at Slack
 Perfect for teams
  • 10. Customer journey 1. Book a ticket 2. Prepare for the flight 3. Find out about available ancillaries 4. Purchase ancillaries 5. Experience the airport 6. Check flight status 7. Fly, Arrive
  • 11. Customer journey 1. Book a ticket 2. Prepare for the flight 3. Find out about available ancillaries 4. Purchase ancillaries 5. Experience the airport 6. Check flight status 7. Fly, Arrive
  • 12. App in the Air
  • 13. 0 500000 1000000 1500000 2000000 Q1, '13 Q3, '13 Q1, '14 Q3, '14 Q1, '15 Q3, '15 Q1, '16 Install base MAU 6MAU we are winning attention
  • 14. and learning about users 0 2000000 4000000 6000000 8000000 Q1, 2013 Q3, 2013 Q1, 2014 Q3, 2014 Q1, 2015 Q3, 2015 Q1, 2016
  • 15.
  • 16. PTA App in the Air + Unique combination
  • 17. Customer journey 1. Book a ticket 2. Prepare for the flight 3. Find out about available ancillaries 4. Purchase ancillaries 5. Experience the airport 6. Check flight status 7. Fly, Arrive
  • 18. Customer journey 1. Book a ticket 2. Prepare for the flight 3. Find out about available ancillaries 4. Purchase ancillaries 5. Experience the airport 6. Check flight status 7. Fly, Arrive
  • 19. DEMO
  • 20. Summary • The future of ancillaries is NDC • PTA is the unique white-label solution for airlines • Customer journey is completely covered • We have a great team and audience to run in production