An analysis of International Air Transport Association (IATA) delay codes shows that airline-controlled processes, such as maintenance, ground handling, and supply chain, are the leading cause of late flights.
Today, maintenance orders are run in overnight batches on decades-old IT systems. That’s tolerable for routine maintenance but does little to address the unexpected— such as an unforeseen engine fault. To improve response time, airlines must gather the right data, preferably in real time.
A new kind of data analysis could underpin new maintenance practices that save millions and improve customer satisfaction: