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Keele Digital Festival - Microsoft Teams for Learning and Teaching - Keynote

Keele Digital Festival - Microsoft Teams for Learning and Teaching - Keynote. An analysis of Microsoft Teams at scale: experiences so far

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Keele Digital Festival - Microsoft Teams for Learning and Teaching - Keynote

  1. 1. #TeamsUKEd An analysis of Microsoft Teams at scale: experiences so far Santanu Vasant Head of the Centre for Excellence in Learning and Teaching (CELT) @UEL___CELT | @santanuvasant
  2. 2. Santanu Vasant  I have been working in various Academic Development Unit roles since 2004 (Baume and Pope, 2016) as a:  Assistant e-Learning Technologist  Learning Technology Adviser  Learning Technology Co-Ordinator  Instructional Designer  Educational Technologist  Senior Learning Technology Adviser  Head of the Centre for Excellence in Learning and Teaching BSc Multimedia, Technology and Design (Hons) graduate and PGCE in ICT Secondary, UCL Masters in Educational Technology. Interested in Learning Spaces and Learning Design. Steering Group Member HeLF, Journal Reviewer for Research in Learning Technology and Higher Education Pedagogies Baume, D & Pope, C (2016). Advancing Practice in Academic Development. 1st Edition. Routledge. London.
  3. 3. #makeEDUbetter "Technology won't replace teachers, but teachers who use technology will probably replace teachers who don’t” – Steve Wheeler (2013) Source: replace-teachers-but.html Image Source:
  4. 4. #PedagogyFirst "Pedagogy first – Before selecting your new technology for interacting and/or communicating with the learners, be sure that you fully understand your educational goal.” (Mason and Rennie, p51, 2008) Mason, R.M & Rennie, F (2008). E-Learning and Social Networking Handbook. Routledge. London.
  5. 5. #LearningDesign "The new field of Learning Design seeks to develop a descriptive framework for teaching and learning activities (“educational notation”), and to explore how this framework can assist educators to share and adopt great teaching ideas.” (Dalziel et al, 2016) Dalziel, J., Conole, G., Wills, S., Walker, S., Bennett, S., Dobozy, E., Cameron, L., Badilescu-Buga, E. and Bower, M., 2016. The Larnaca Declaration on Learning Design. Journal of Interactive Media in Education, 2016(1), p.7. DOI:
  6. 6. Hitting the right keynote Lawrie Phipps pointed me to Dr Donna Lanclos’s blog post on Keynote Typologies. She says keynotes are one or a mixture of:  The Provocateur  The Campaigner  The Persuader  The Entertainer  The Reporter  The Guru  The Seller Source: typology-of-keynotes/
  7. 7. Aims of the Keynote The aims of this keynote are:  To give you a pedagogic rationale of why you may use Teams (or not)  To give you UEL’s experiences of deploying Teams at scale  Our lessons learnt so you don’t make the same mistakes  Our next steps, on our journey with Teams and using it with other Educational Technologies
  8. 8. Academic Perspective I Dan Duran, Cluster Lead for Art and Design (Edited by Kevin Pike)
  9. 9. Academic Perspective II Julia Papworth, Positive Psychology (Edited by Mauricio McPherson)
  10. 10. #TeamsUKEd The overview… Why use Technology? What was the pedagogical rationale / need? Why Microsoft Teams for Learning and Teaching? Which modules did we pick and why? Who were our key stakeholders and roles What are our experiences? How did we train staff? What barriers did we face with Microsoft Teams? What have staff and students said of Teams so far? Lessons Learnt? Planning Training Evaluation Our next steps? Planning Training Evaluation
  11. 11. Timeline so far… December 2018 University Stakeholder Discovery Day February 2019 Microsoft Team Project starts April 2019 Pilots in Graphic Design and Psychology June 2019 Training with Level 3 and 4 Stakeholders starts July 2019 – September 2019 Training continues September 2019 Mental Wealth Day September 2019 Teams for Level 3 and 4 created October 2019 Use of Teams in 26 modules to date
  12. 12. Institutional Perspective Mental Wealth Development Day, September 11th 2019 organised by Andy Rees (Director of Learning and Teaching, College of Arts, Technology and Innovation), Greg Price (Head of Learning and Developlment and myself.
  13. 13. #TeamsUKEd Why use Technology? Pedagogical Rationale Why Microsoft Teams for Learning and Teaching? Which modules? Key Stakeholders?
  14. 14. #TeamsUKEd Pedagogical Rationale Background to the use of Microsoft Teams at the University of East London was a new academic framework (20 credits, with a ‘Mental Wealth’ module at each level. • The University is a careers focused University, the new University Executive Board, decided that a graduate attributes model should be mandatory at all levels of teaching. • This rationale was based on the OECD Learning Framework 2030, which looks at skills needed as the world changes. • By having the Mental Wealth modules at each level, the introduction can be measured • The ultimate aim is to make skills and project based learning explicit for our students
  15. 15. Why Microsoft Teams? Microsoft Teams is a business communication tool, for keeping in touch on a project, with a team etc (the shop window of Office 365 for Business).  Firstly, it was part of the Office365 (no additional cost), so it had the integration with Outlook etc  It’s more likely students may use it in the world of work than Moodle, Blackboard or Canvas.  There was good platform support (Web, Desktop App, Tablet and Mobile)  There was Moodle integration, plus connectors available for other tools
  16. 16. #TeamsUKEd Which Modules and why? The ‘Mental Wealth’ module at Level 3 and 4 were selected for the first phase of implementation of Microsoft Teams. • The reasons for these modules is they are the most distinctive feature of the new academic framework and where skills and competencies are taught in a project based way • There are 60 Mental Wealth Level 3 and 4 modules. There are 26 running in Term 1. • Some course are also using Microsoft Teams for Teaching and Learning (like Positive Psychology, Graphic Design), in addition to our other educational technologies.
  17. 17. #TeamsUKEd An analysis of Microsoft Teams at Scale 0 100 200 300 400 500 600 MicrosoftTeams for Learning and Teaching at the University of East London – September 1st - October 30th 2019 Messages ActiveChannels ActiveUsers
  18. 18. #TeamsUKEd N.B. One of the Live Modules. The template for all Mental Wealth modules has Careers Centre, Moodle, Study Skills and Library and Learning Services
  19. 19. #TeamsUKEd
  20. 20. #TeamsUKEd
  21. 21. Who were the key stakeholders and roles ?  The key stakeholders were the 60 academic staff, their students, IT, CELT and Mental Wealth Champions.  We had a core Mental Wealth team with  A Project Manager  A Business Sponsor  Technical Adviser  Business Adviser  The core team met regularly to discuss the Mental Wealth Project.
  22. 22. #TeamsUKEd What are our experiences? How did we train staff? What barriers did we face with Microsoft Teams? What have staff and students said so far?
  23. 23. #TeamsUKEd How did we train staff? We had to train approximately 60 academic staff, from February 2019 onwards.  We used a mixture of training modes, materials and delivery.  Face to face training (with individuals and with teams and whole departments)  Microsoft Bootcamps (March, July and October 2019)  Online materials from Microsoft (curated in a self-enrol module on Moodle) and a SharePoint page.  A few bespoke materials designed in-house (giving the big picture and the minimum use that was expected)  The training was split into 2 types – functional (how to use feature X) vs the how to make best use of learning and teaching – the former done by IT (and self-help) and the latter by CELT.
  24. 24. #TeamsUKEd Some resources used for Training… Sources: university N.B. The LinkedIn Learning version used for training is Teams for Business, a little different to Teams for Education.
  25. 25. #TeamsUKEd What barriers did we face with Teams? We are using Microsoft Teams at a quiet a large scale during the initial rollout. We did find things didn’t quite work as we thought and some features still missing.  Teaching with Teams is a shift for academic staff.  Staff are used to the VLE (Acquisition, Laurillard, 2012) mode of delivery – the VLE as the dumping ground of files.  Teams is a more constructivist tool (Collaboration, Laurillard, 2012) type of teaching – co- constructing meaning of topics.  Microsoft Teams is not yet a Virtual Learning Environment (no Turnitin integration, no SCORM, no private channels, lacking in quizzing and assessment). However, as an addition to a VLE it’s worth using, if it fits your learning design. Laurillard, 2012 Learning Types, ABC Learning Design
  26. 26. #TeamsUKEd Question: What have been the experiences to Teams in your organisation? Answer at: Enter: 76 26 10
  27. 27. #TeamsUKEd What have staff and students said so far? Largely, staff and students have been positive about Microsoft Teams, as the two case studies at the beginning highlighted. Below are some of the emerging staff feedback. “I need someone to teach the students as I am not yet confident. The year has been too busy and I just have not had time to practice Teams-the timescale was unrealistic to expect a tutor to use and teach Teams if they were no already familiar” “I have introduced the students to it. I have put up material on the Team for them to access. Some have written to me. My plan is to keep inviting them at various points through the academic year.” We are using Teams a collaborative space for the major group work in the module. Teams is fine to do this and I have set up templates for students to use etc, but support is need in the use of OneNote as a delivery mechanism for content - it doesn't appear to have the same clarity and access that Moodle offers. And I can't see it really replacing it. More development work needs to be done on this area - particularly when you are dealing with large cohorts 150 plus.
  28. 28. #TeamsUKEd Lessons Learnt? Planning? Training? Evaluation?
  29. 29. #TeamsUKEd Lessons learnt in Planning, Training and Evaluation. There were many things we could have done differently. Some things were not the decisions of the Project Team. These are a few lessons learnt. • We needed a full time Project Manager from the start. Someone who’s sole responsibility was to manage this big ticket priority. • We could have had longer for the pilots, learnt lessons and then had a ‘Universal Design for Learning’ (Toolkit) ready for Level 3, 4 and 7. • We needed to create Teams asap, not rely on IT. • We should have worked on integration sooner (but the speed of SITS-Teams integration was 2 days!) • We should have had more pulse checking (control measures) sooner.
  30. 30. #TeamsUKEd Our Next Steps? Planning? Training? Evaluation?
  31. 31. #TeamsUKEd Next Steps in Planning, Training and Evaluation. The Mental Wealth and Microsoft Teams Project continues with Term 2 rollout with lessons learnt from Term 1.  We plan to do the following as a results of lessons learnt:  Have a more structured approach to managing the next phase of the Project  Quickly get feedback from academic staff and students so things can be fixed if needed  Continue to develop online learning and facilitation resources with local lessons learnt.  Continue to case study good practice and link to Scholarship of Learning and Teaching Research  Look at connectors and features to see if we can tweak anything  Our students need to be taught how to learn in this different way (Martin and Tapp, 2019)  Continue to communication with the organisation about how project and skills based education and the tools we use are central to our new Vision 2028. Martin, L., & Tapp, D. (2019). Teaching with Teams: An introduction to teaching an undergraduate law module using Microsoft Teams. Innovative Practice in Higher Education, 3(3). Retrieved from
  32. 32. #TeamsUKEd Question: What is one thing I have not covered that you want to know more about? Answer at: Enter: 76 26 10
  33. 33. #TeamsUKEd Thank you for listening. Questions? Santanu Vasant, Head of the Centre for Excellence in Learning and Teaching (CELT) @UEL___CELT | @santanuvasant