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Caremate: Your companion in caring for those with dementia 11
www.slideproject.com 2
User Research
Caremate: Your companion in caring for those with dementia 3
U S E R R E S E A R C H
3
Users
Primary caregivers – lack tim...
www.slideproject.com 4
Our Brand & Platform
Caremate: Your companion in caring for those with dementia
Alzheimer’s Disease Association
5
O U R B R A N D & P L AT F O ...
Caremate: Your companion in caring for those with dementia
Mobile Platforms
6
O U R B R A N D & P L AT F O R M
• High smar...
www.slideproject.com 7
Initial Findings
Caremate: Your companion in caring for those with dementia
Research
8
I N I T I A L F I N D I N G S
9
Initial Problem to R...
Caremate: Your companion in caring for those with dementia 9
Caremate: Your companion in caring for those with dementia
Interviews
10
I N I T I A L F I N D I N G S
9
After conducting ...
Caremate: Your companion in caring for those with dementia
Results
11
I N I T I A L F I N D I N G S
9
Real Problem:

Careg...
www.slideproject.com 12
Contextual Inquiry
www.slideproject.com 13
www.slideproject.com 14
User Interviews
Caremate: Your companion in caring for those with dementia 15
www.slideproject.com 16
Affinity Mapping & Persona
Caremate: Your companion in caring for those with dementia 17
Caremate: Your companion in caring for those with dementia
Objectives
18
A f f i n i t y M a p p i n g & P e r s o n a
9
T...
Caremate: Your companion in caring for those with dementia 19
A F F I N I T Y M A P P I N G & P E R S O N A
6
Demographics...
Caremate: Your companion in caring for those with dementia 20
A F F I N I T Y M A P P I N G & P E R S O N A
6
Needs
• More...
Caremate: Your companion in caring for those with dementia 21
A F F I N I T Y M A P P I N G & P E R S O N A
6
Behaviour
• ...
Caremate: Your companion in caring for those with dementia 225
A F F I N I T Y M A P P I N G & P E R S O N A
How can we he...
www.slideproject.com 23
User Journey Map
Caremate: Your companion in caring for those with dementia 24
www.slideproject.com 25
User Scenario & Tasks
Caremate: Your companion in caring for those with dementia 265
U s e r S c e n a r i o & Ta s k s
Scenario
Serene Ang is a...
Caremate: Your companion in caring for those with dementia 275
U s e r S c e n a r i o & Ta s k s
Tasks
During your recent...
www.slideproject.com 28
Feature Prioritisation
Caremate: Your companion in caring for those with dementia 29
www.slideproject.com 30
Caremate App & Kit
Caremate: Your companion in caring for those with dementia 31
U S E R R E S E A R C H
Caremate: Your companion in caring for those with dementia 325
U S E R R E S E A R C H
Competitive Analysis
MindMate
Provi...
Caremate: Your companion in caring for those with dementia 335
U S E R R E S E A R C H
MindMate Analysis
Allows caregivers...
www.slideproject.com 34
Prototyping and Testing
www.slideproject.com 3510
www.slideproject.com 3610
Caremate: Your companion in caring for those with dementia
Icon & App Store
37
P R O T O T Y P I N G A N D T E S T I N G
Caremate: Your companion in caring for those with dementia
Welcome to Caremate
38
P R O T O T Y P I N G A N D T E S T I N G
Caremate: Your companion in caring for those with dementia
Home Page
39
P R O T O T Y P I N G A N D T E S T I N G
Caremate: Your companion in caring for those with dementia
Symptoms & Diagnosis
40
P R O T O T Y P I N G A N D T E S T I N...
Caremate: Your companion in caring for those with dementia
Symptoms & Diagnosis - Moderate Stage
41
P R O T O T Y P I N G ...
Caremate: Your companion in caring for those with dementia
Dealing with Dementia
42
P R O T O T Y P I N G A N D T E S T I ...
Caremate: Your companion in caring for those with dementia
Mind Games
43
P R O T O T Y P I N G A N D T E S T I N G
Caremate: Your companion in caring for those with dementia
Mind Games - Color Bingo
44
P R O T O T Y P I N G A N D T E S T...
Caremate: Your companion in caring for those with dementia
Reminiscence Therapy
45
P R O T O T Y P I N G A N D T E S T I N...
Caremate: Your companion in caring for those with dementia
Call Us
46
P R O T O T Y P I N G A N D T E S T I N G
www.slideproject.com 47
Technical Background Research
Caremate: Your companion in caring for those with dementia
Technical Background Research
48
Caremate: Your companion in caring for those with dementia
Developer Insights
49
Technical Background Research
Time
The de...
Caremate: Your companion in caring for those with dementia 50
Developing Games
The developers informed that a game would b...
www.slideproject.com 51
Next Steps
Caremate: Your companion in caring for those with dementia
Caremate Going Forward
52
N e x t S t e p s
• Testing with prim...
www.slideproject.com 53
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Caremate: Companion in Caregiving

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How we designed an app for the caregivers of dementia patients, using UX research and design methods.

The retrospective accompanying the project can be found here:
https://medium.com/@sansian/caremate-designing-for-unsung-heroes-7f9d127d3b2a

Published in: Design
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Caremate: Companion in Caregiving

  1. 1. Caremate: Your companion in caring for those with dementia 11
  2. 2. www.slideproject.com 2 User Research
  3. 3. Caremate: Your companion in caring for those with dementia 3 U S E R R E S E A R C H 3 Users Primary caregivers – lack time, live double lives, emotionally stretched
 Steep learning curve – self-educated about dementia
 Pre-diagnosis patient – patient in denial, refuses to visit a medical professional Existing solutions For pre-diagnosis dementia patients, no current solution Problem statement How can we help our user to manage their dementia or suspected dementia patients? Our Users, Solutions & Problems
  4. 4. www.slideproject.com 4 Our Brand & Platform
  5. 5. Caremate: Your companion in caring for those with dementia Alzheimer’s Disease Association 5 O U R B R A N D & P L AT F O R M ADA is a voluntary welfare organisation for caregivers, professionals, and other dementia care stakeholders.
  6. 6. Caremate: Your companion in caring for those with dementia Mobile Platforms 6 O U R B R A N D & P L AT F O R M • High smartphone penetration rate in Singapore • Convenient, versatile medium • Caregivers may not be tech- savvy but are comfortable with mobiles
  7. 7. www.slideproject.com 7 Initial Findings
  8. 8. Caremate: Your companion in caring for those with dementia Research 8 I N I T I A L F I N D I N G S 9 Initial Problem to Research:
 Wandering 
 
 Dementia patients go missing 
 or get lost on the way to find old haunts.
  9. 9. Caremate: Your companion in caring for those with dementia 9
  10. 10. Caremate: Your companion in caring for those with dementia Interviews 10 I N I T I A L F I N D I N G S 9 After conducting interviews with a subject matter expert and people with relatives suffering from dementia, we realised that wandering wasn’t the big problem we thought it was.
  11. 11. Caremate: Your companion in caring for those with dementia Results 11 I N I T I A L F I N D I N G S 9 Real Problem:
 Caregiver education and pre-diagnosis
 patient management
 
 Dementia patients in the early to moderate stage are often in denial, will refuse to seek medical help. The family is forced to adjust to the patient’s needs and
 symptoms, with a steep learning curve along the way.
  12. 12. www.slideproject.com 12 Contextual Inquiry
  13. 13. www.slideproject.com 13
  14. 14. www.slideproject.com 14 User Interviews
  15. 15. Caremate: Your companion in caring for those with dementia 15
  16. 16. www.slideproject.com 16 Affinity Mapping & Persona
  17. 17. Caremate: Your companion in caring for those with dementia 17
  18. 18. Caremate: Your companion in caring for those with dementia Objectives 18 A f f i n i t y M a p p i n g & P e r s o n a 9 To Focus on 2 Main Affinities
 Primary: 
 Managing Dementia Patient’s behaviour
 Secondary: 
 Solving Caregiver Pains & Challenges
  19. 19. Caremate: Your companion in caring for those with dementia 19 A F F I N I T Y M A P P I N G & P E R S O N A 6 Demographics • Mid-40s • Housewife • 2 children in their early teens • Mother in her early 70s whom is a Dementia Patient (DP) Pains • Unable to sleep due to erratic sleep patterns of patient • Stress due to living 2 lives (for patient and herself) • Burnout while taking care of the rest of family • Lack of emotional support • Decision fatigue aggravated by lack of sleep and stress • Have to trial and error different methods to see which one works • Nobody to take over her role should her be away for a period of time Our Persona
  20. 20. Caremate: Your companion in caring for those with dementia 20 A F F I N I T Y M A P P I N G & P E R S O N A 6 Needs • More time to fulfil responsibilities • Proper rest • Respite care (e.g. family members rotate) • Education on dementia, and where to find help and resources • To diagnose patient professionally for patient to seek help • To be physically healthy Our Persona Emotions • Frustration with patient’s behaviour and actions • Helplessness because patient won’t seek help
  21. 21. Caremate: Your companion in caring for those with dementia 21 A F F I N I T Y M A P P I N G & P E R S O N A 6 Behaviour • Has to take care of the whole family including • Has to do household chores and preparation of meals • Full-time caretaker of dementia patient • Learn to be patient and compassionate with patient • Role-plays various characters of dementia patient’s imagination • Distracts dementia patient from dementia behaviour • Ensures safety of patient Our Persona Context • Home
  22. 22. Caremate: Your companion in caring for those with dementia 225 A F F I N I T Y M A P P I N G & P E R S O N A How can we help Serene Ang to manage her mother’s (dementia patient) behaviour? Problem Statement
  23. 23. www.slideproject.com 23 User Journey Map
  24. 24. Caremate: Your companion in caring for those with dementia 24
  25. 25. www.slideproject.com 25 User Scenario & Tasks
  26. 26. Caremate: Your companion in caring for those with dementia 265 U s e r S c e n a r i o & Ta s k s Scenario Serene Ang is a 40-something housewife. Lately, Serene’s mother has been behaving oddly, like miscalculating her money while grocery shopping, and forgetting the names of everyday objects and familiar faces. She did some research online and suspects her mother has early to moderate stage dementia.
  27. 27. Caremate: Your companion in caring for those with dementia 275 U s e r S c e n a r i o & Ta s k s Tasks During your recent grocery shopping with your mother, you noticed that she has difficulties with mental math. How will you find out more information about what’s happening to her? After reading about the symptoms, you’re almost certain that your mother has dementia. How will you learn how to help her cope with it? Inside the home care kit you received contains several cards games that assist mental stimulation. Find out how to play ‘Color Bingo’.
  28. 28. www.slideproject.com 28 Feature Prioritisation
  29. 29. Caremate: Your companion in caring for those with dementia 29
  30. 30. www.slideproject.com 30 Caremate App & Kit
  31. 31. Caremate: Your companion in caring for those with dementia 31 U S E R R E S E A R C H
  32. 32. Caremate: Your companion in caring for those with dementia 325 U S E R R E S E A R C H Competitive Analysis MindMate Provides mental stimulation for dementia patients and to be used by caregivers CareZone Information sharing to caregivers Talking Point Community forum for caregivers to share information
  33. 33. Caremate: Your companion in caring for those with dementia 335 U S E R R E S E A R C H MindMate Analysis Allows caregivers to monitor patients remotely:
 • Create to-do lists • Insert new pictures • Video call function • Chat interface Competitive Analysis
  34. 34. www.slideproject.com 34 Prototyping and Testing
  35. 35. www.slideproject.com 3510
  36. 36. www.slideproject.com 3610
  37. 37. Caremate: Your companion in caring for those with dementia Icon & App Store 37 P R O T O T Y P I N G A N D T E S T I N G
  38. 38. Caremate: Your companion in caring for those with dementia Welcome to Caremate 38 P R O T O T Y P I N G A N D T E S T I N G
  39. 39. Caremate: Your companion in caring for those with dementia Home Page 39 P R O T O T Y P I N G A N D T E S T I N G
  40. 40. Caremate: Your companion in caring for those with dementia Symptoms & Diagnosis 40 P R O T O T Y P I N G A N D T E S T I N G
  41. 41. Caremate: Your companion in caring for those with dementia Symptoms & Diagnosis - Moderate Stage 41 P R O T O T Y P I N G A N D T E S T I N G
  42. 42. Caremate: Your companion in caring for those with dementia Dealing with Dementia 42 P R O T O T Y P I N G A N D T E S T I N G
  43. 43. Caremate: Your companion in caring for those with dementia Mind Games 43 P R O T O T Y P I N G A N D T E S T I N G
  44. 44. Caremate: Your companion in caring for those with dementia Mind Games - Color Bingo 44 P R O T O T Y P I N G A N D T E S T I N G
  45. 45. Caremate: Your companion in caring for those with dementia Reminiscence Therapy 45 P R O T O T Y P I N G A N D T E S T I N G
  46. 46. Caremate: Your companion in caring for those with dementia Call Us 46 P R O T O T Y P I N G A N D T E S T I N G
  47. 47. www.slideproject.com 47 Technical Background Research
  48. 48. Caremate: Your companion in caring for those with dementia Technical Background Research 48
  49. 49. Caremate: Your companion in caring for those with dementia Developer Insights 49 Technical Background Research Time The developers informed it would take a few weeks to create the app without games embedded in the app.
 Possibilities on mobile Input of Video The developers informed that the input of a video was technically feasible. It could be placed on Amazon web services but another developer suggested simply embedding the video instead of creating one to save time and costs. Input of Map The developers informed that they could incorporate a map, customized from Google API such that nearby dementia centres can be visible from the user’s location.
  50. 50. Caremate: Your companion in caring for those with dementia 50 Developing Games The developers informed that a game would be easy to create, about a week if the game was simple. Analysis of MindMate (competitor app) The developer informed that it was a complex app compared to the Caremate app designed. Limitations As the app is more information-based, the developer gauged that there is not much limitation to creating the app. Developer Insights Technical Background Research
  51. 51. www.slideproject.com 51 Next Steps
  52. 52. Caremate: Your companion in caring for those with dementia Caremate Going Forward 52 N e x t S t e p s • Testing with primary caregivers with pre-diagnosis dementia patients at home
 • Consider language options including Malay and dialects 
 - older caregivers may not understand English well
 • Consider Android app
 • Contact dementia associations in Singapore for support
  53. 53. www.slideproject.com 53

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