Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Knowledge Management Overview
1
1.0
• Build capabilities to identify, acquire and
share knowledge in a structured and
repe...
The Framework
2
1.1
Knowledge Component
Transfer
Acquisition Creation Repository Sharing Use Evaluation
Tacit to Tacit
Exp...
Execution Plan
3
1.2
Project Output Activity Example Artifact
Creating a Governance and
Execution Team - Leadership
•Ident...
Upcoming SlideShare
Loading in …5
×

KM Framework Big Data v1.1

279 views

Published on

  • Be the first to comment

  • Be the first to like this

KM Framework Big Data v1.1

  1. 1. Knowledge Management Overview 1 1.0 • Build capabilities to identify, acquire and share knowledge in a structured and repeatable way. • Develop a culture of learning organisation. Objectives What the project team plans to do • Awareness of - - Knowledge already in Place - Knowledge still missing - Knowledge Acquiring and Distribution mechanism. • Repository of “Know how” and “Know who” • KS Calanders • Thought leadership group which drives learning organisation. Outputs What the team delivers into the business • Increased cross-pollination between work groups. • Improve employee’s engagement with wing to wing understanding. • Improve quality and productivity. • Continuity in times of attrition. Outcomes What benefits the stakeholders derive from the outputs 1.Components 2. Activities 3.Influencing Variables KM Framework Knowledge Capture Knowledge Distribution I. Acquisition II. Creation III. Repository IV. Sharing V. Use VI. Evaluation Identify Knowledge and Develop methods to acquire. Tacit to Explicit : Converting into tangible K- Base. Archiving Knowledge Documents & Develop Usability. Plan and Execute Knowledge Distribution – Multi Modal. Design and promote usage How User Uses Develop method to measure ROI - Helps course correction. Influencing Variables Quality Of Variables A) Task Classifying Organisational Tasks : Ambiguous, Interdependent Etc. B) Structure Organisational .Structure : By Function , Extn. Teams Etc. C) Leadership Performance measure, Planning and control etc. D) Culture Norms, Shared Values, Beliefs E) People Training, Right Resourcing F) Reward systems Recognition, Promotion Tacit Knowledge : Brain dump, Skills Developed with Experience, Information not documented Explicit Knowledge : Process Documents, Guides, References, MOMs, Update Decks, Project Artifacts etc.
  2. 2. The Framework 2 1.1 Knowledge Component Transfer Acquisition Creation Repository Sharing Use Evaluation Tacit to Tacit Experience > Socializing> Learning by Observation Identify “Know who” Create directory of “Know who” Leverage CoPs Hard to Archive Mostly “Brain Dump” Conference, Interviews, CoPs, Rotation Influenced by Culture By Governance Team Regular KS People, Culture, Structure Task, Structure Leadership Structure, Culture, R&R People, Culture Leadership Tacit to Explicit Observation > Hypothesis> Learning Docs Identify “Know Who” Highlight Success Capture Best Practice, Lessons learnt etc. Paper, Write-ups in NLs, Blogs, SharePoint. Communicate about write-ups. Search articles/Docs as references Participation by SMEs Usage Frequency People, Culture, Structure, R&R People, R&R People, Structure Leadership People, Culture People, R&R, Leadership Explicit to Tacit Learning Docs>Socialize>Used for Self Learning Discover /Collate “know how” Process Documents, DIY, Mails SharePoint Library Mandatory, Communication Refer and Practice, Observe & do Learning curve, Key man Coverage People, Culture, Structure, People, Task, Structure Task, Structure Structure, Leadership People, Task Leadership Explicit to Explicit Unstructured>Method> Structured Explicit Structured – Mostly available. Unstructured - Hunt Archive unstructured resources SharePoint Library Team database Selective Sharing – Unstructured Connecting Dots Faster learning Learning curve, Key man Coverage Structure, Task, People People People, Leadership Leadership People, Leadership Leadership Knowledge Management Life Cycle TowardsLearningOrganization Initiated Yet to Start Concept
  3. 3. Execution Plan 3 1.2 Project Output Activity Example Artifact Creating a Governance and Execution Team - Leadership •Identify what is knowledge – what needs to be captured. •Identify who is the SME. •Develop a communication plan and massaging •Create a Reward and Recognition plan •Monitor usability and measure benefits •Regular meeting of FT leads – sharing updates. •Core team to connect the dots reconcile with big picture. – Forum Specific only to discuss knowledge “needs” and where and how to hunt. Project Plan for – •Repository •KS Sessions •Creating SME pool •KS Events Creating the Repository •Develop Knowledge Infrastructure •Identify right repository platform – SharePoint, Share drive, Physical archiving. •Creating Document hierarchy •Create a “Know who” SME directory •“Bringing out” the unstructured Knowledge/information. •Create a database within FT of “who knows what” •A directory of deliverables and artifacts with brief description which is user friendly Ex – PSC Decks, Status Updates, Report Inventories etc. •Ready to use templates structures for presentations /pitches. • Archive the 1-1 communications on mails which is not normally cascaded. Knowledge Sharing Events •Create cross team projects. •Knowledge sharing sessions – Presentation in Town hall, Quizzes, Learning as fun. •Lending SMEs •Job Rotation •Have write-up competitions - •Knowledge sharing sessions – Participation as per knowledge level. •Archiving session presentations in library •Cross team project or rotation to capture tacit knowledge. KS calendar to be published and shared. Competitions to ensure participation and make learning fun. Developing SME as a Career Path •Develop and groom individuals as SMEs •Recognize SMEs as Career •SMEs in domains, skills need to be pooled and put on short term assignments with multiple teams – Consulting model. They evolve as carriers of knowledge between teams. Concept Compressed (zipped) Folder KnowledgeBase.zip

×