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Managerial communication-unit-1

SANJAY KANAGALA
SANJAY KANAGALA
SANJAY KANAGALAHEAD OF THE DEPARTMENT at RAJIV GANDHI INSTITUTE OF MANAGEMENT AND SCIENCE

managerial communication

Managerial communication-unit-1

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UNIT-1
 Role of Communication in Business
 Objective of Communication
 The Process of Human Communication
 Media of Communication, Written Communication
 Oral Communication
 Visual Communication, Audio Visual Communication
 Silence
 Developing Listening Skills
 Improving Non-verbal communication skills
 Cross Cultural Communication
 problems and challenges.
A business transaction can be any undertaking or dealing
within a business. Communication within the business is a
prominent factor in effectively handling transactions.
Without it, a business cannot possibly retain employees
and customers. Discover the role business communication
plays in five of the top types of business transactions--
attracting customers, conducting business meetings,
serving customer needs, networking and marketing.
 Earning Clients/Customers
 Conducting Meetings
 Serving Customers
 Networking
 Marketing
1. To develop information and understanding among all
workers.
2. To foster an attitude which is necessary for motivation,
cooperation and job satisfaction?
3. To discourage misinformation, ambiguity and rumours.
4. To prepare workers for a change in methods or
environment by giving them the necessary information in
advance.
5. To encourage subordinates to supply ideas and
suggestions for improving upon the product or work
environment, and taking these suggestions seriously.
6. To improve labour-management relations by keeping die
communication channels open.
7. To encourage social relations among workers by
encouraging inter communication.
 Generate Awareness
 Compare Products
 Encourage Sales
 Build Relationships
 Manage Brand Equity
 Align Employees
Managerial communication-unit-1

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Managerial communication-unit-1

  • 2.  Role of Communication in Business  Objective of Communication  The Process of Human Communication  Media of Communication, Written Communication  Oral Communication  Visual Communication, Audio Visual Communication  Silence  Developing Listening Skills  Improving Non-verbal communication skills  Cross Cultural Communication  problems and challenges.
  • 3. A business transaction can be any undertaking or dealing within a business. Communication within the business is a prominent factor in effectively handling transactions. Without it, a business cannot possibly retain employees and customers. Discover the role business communication plays in five of the top types of business transactions-- attracting customers, conducting business meetings, serving customer needs, networking and marketing.  Earning Clients/Customers  Conducting Meetings  Serving Customers  Networking  Marketing
  • 4. 1. To develop information and understanding among all workers. 2. To foster an attitude which is necessary for motivation, cooperation and job satisfaction? 3. To discourage misinformation, ambiguity and rumours. 4. To prepare workers for a change in methods or environment by giving them the necessary information in advance. 5. To encourage subordinates to supply ideas and suggestions for improving upon the product or work environment, and taking these suggestions seriously. 6. To improve labour-management relations by keeping die communication channels open. 7. To encourage social relations among workers by encouraging inter communication.
  • 5.  Generate Awareness  Compare Products  Encourage Sales  Build Relationships  Manage Brand Equity  Align Employees
  • 7. 1. SENDER/ENCODER 2. MEDIUM 3. CHANNEL 4. RECEIVER 5. FEEDBACK 6. CONTEXT 7. NOISE
  • 12.  Oral communication is the process of expressing information or ideas by word of mouth. Learn more about the types and benefits of oral communication, and find out how you can improve your own oral communication abilities.
  • 13. SIX TYPES OF ORAL COMMUNICATION ACTIVITIES 1. One-on-One Speaking (Student-Student or Student-Teacher) 2. Small-Group or Team-Based Oral Work 3. Full-Class Discussions (Teacher- or Student-Led 4. In-Class Debates and Deliberations 5. Speeches and Presentations 6. Oral Examinations
  • 14.  Visual communication is the communication of ideas through the visual display of information. Primarily associated with two dimensional images, it includes: art, signs, photography, typography, drawing fundamentals, colour and electronic resources.
  • 19.  1. Audio Visual Elements to Engage Your Audience  2. Display Format Changes LED Technology Touch Screen Technology Live Video Communication Topics of Discussion Engaging your Audience  3. TECHNOLOGY SHIFT IN DISPLAY FORMATS  4. Standard Definition vs. Widescreen •Standard Definition (4:3) created in the 1920’s •Widescreen Format (16:9) standard established in 1990 •Content space increase •Both formats are non High Definition •Actual footprint difference • Projection throw distance increase  5. Standard Definition  6. Widescreen Format  7. Widescreen vs. High Definition •High Definition is best quality today •Aspect ratio (16:9) remains the same •Widescreen up to 480p, HD 720p - 1080p •Provides much more detail and color •Cost increase in High Definition •
  • 20.  8. High Definition Demo  9. Progressive Trends •Widescreen Laptop is now standard • PowerPoint default is 16:9 format • Television Broadcast Transmission is now 16:9 format  10. Presentation Animation •Create active content •Keep audience visually stimulated •Eye catching  11. Format Demo  12. Enhanced Presentations •You can project: • One massive image, PowerPoint slide or chart • Several images and/or PowerPoint slides in different areas of the screen • A static image with a video inset • A PowerPoint slide in one area with a website demonstration in another
  • 21.  13. LED Technology  14. LED Technology •Light Emitting Diode •Extremely Energy Efficient – GREEN •Light weight, compact – save on shipping – GREEN •Mercury Free – GREEN •Rich Bold Colors  15. LED Lighting Demo  16. Touch Screen Technology  17. Touch Screen Technology •Interactive Presentation Device •Electronic Display •Digital Whiteboard •Sympodium •Directional Signage •Survey’s
  • 22.  18. Touch Screen Technology •IPad as Presentation Tool  19. IPad Demo  20. Live Video Communication  21. Live Video Communication •Video Tele Conference has become personal •Skype, NetMeeting, WebEx •Facetime  22. Engaging your Audience  23. Engaging your Audience •Question and Answer •Texting Q&A •Twitter  24. Texting Q&A Demo
  • 23.  the word silence can also refer to any absence of communication or hearing, including in media other than speech and music. Silence is also used as total communication, in reference to nonverbal communication and spiritual connection. Silence also refers to no sounds uttered by anybody in a room or area.
  • 25.  I don’t agree. But, I’m afraid to tell you.  I have another idea – but doubt you’ll listen.  I have no idea what you’re talking about – but don’t want to offend you by asking a question.  I’m too upset to even talk. I need some time to cool down and gather myself together.  I haven’t really been listening. And, I’m not really interested enough to ask you to go over it again.  I’m ready to pounce – but don’t want to be the first to attack.  I’ve got an unformed concern – and can’t quite put it into words.  I’m thinking. What seems like silence to you is actually filled with thinking for me. SANJAY KANAGALA, RIMSMBA,KAKINADA. 25
  • 26.  it allows you to actually listen to other people’s perspective;  it lets your colleagues complete their thoughts without rushing;  it provides space for people to express their opinions or feelings;  it makes people feel their perspective is valued;  it allows you to organize your thoughts and emphasize one point or another;  it builds anticipation in your audience and allows them to follow your message;  it leaves room in the conversation to allow people to share something they might want to tell you but weren’t quite ready to do so;  during negotiation, it adds a little pressure on the other person to possibly offer a better deal;  and as a bonus, it improves people perception of you – you no longer appear self-centered and in need of visibility. SANJAY KANAGALA, RIMSMBA,KAKINADA. 26
  • 27. 1. BEING APPROACHABLE  Listen without distraction.  Keep eye contact.  Have inviting body language  Listen without distraction
  • 28. 2. LISTENING ACTIVELY  Take note of the speaker's body language.  Listen with the intent to learn.  Be open minded  Try to empathize.  Avoid trying to offer an immediate solution.  Remember to use an active-listening attitude.
  • 29. 3.RESPONDING APPROPRIATELY  Use top-down listening strategies to prepare your response.  Use bottom-up listening strategies to gather further information.  Don't interrupt.  Wait for a pause to ask clarifying questions.  Give the speaker regular feedback  Follow up.
  • 31.  It's well known that good communication is the foundation of any successful relationship, be it personal or professional. It's important to recognize, though, that it's our nonverbal communication—our facial expressions, gestures, eye contact, posture, and tone of voice—that speak the loudest. The ability to understand and use nonverbal communication, or body language, is a powerful tool that can help you connect with others, express what you really mean, and build better relationships.
  • 33.  Nonverbal communication ◦ The transfer of meaning through means such as body language and use of physical space  Kinesics ◦ The study of communication through body movement and facial expression  Eye contact  Posture  Gestures  Chromatics ◦ The use of color to communicate messages
  • 34.  Proxemics ◦ The study of the way that people use physical space to convey messages  Intimate distance is used for very confidential communications  Personal distance is used for talking with family and close friends  Social distance is used to handle most business transactions  Public distance is used when calling across the room or giving a talk to a group
  • 35. Intimate distance 18” Personal distance 18” to 4’ Social distance 4’ to 8’ Public distance 8’ to 10’ Adapted from Figure 7–3: Personal Space Categories for Those in the United States
  • 36.  Chronemics ◦ Monochronic time schedule  Things are done in a linear fashion.  Manager addresses Issue A first and then moves on to Issue B  Time schedules are very important and time is viewed as something that can be controlled and should be used wisely ◦ Polychronic time schedules  People tend to do several things at the same time  People place higher value on personal involvement than on getting things done on time  Schedules are subordinated to personal relationships
  • 37. Cross-cultural communication is a field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves, and how they endeavour to communicate across cultures. Intercultural communication is a related field of study.
  • 41. 1. Different Communication Styles. 2. Different Attitudes Toward Conflict. 3. Different Approaches to Completing Tasks. 4. Different Decision‐Making Styles. 5. Different Attitudes Toward Disclosure. 6. Different Approaches to Knowing.
  • 43. Adapted from Figure 7–2: Communication Epigrams