The Patient Portal at Oslo University Hospital, Challenges and Lessons Learned

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The Patient Portal at Oslo University Hospital, Challenges and Lessons Learned. Jor S. eHealth week 2010 (Barcelona: CCIB Convention Centre; 2010)

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The Patient Portal at Oslo University Hospital, Challenges and Lessons Learned

  1. 1. Sissel Jor Section manager Research and Patient Services, ICT department Oslo University Hospital
  2. 2. MinJournal.no (myRec) Active • The patient portal at User relations Oslo University Hospital, challenges and lessons learned Passive New health concepts 2004…
  3. 3. Change.. Mergers and demergers Economic challengers Relocations
  4. 4. Challenges • Coordination • Continuity • Communication
  5. 5. MinJournal (myRec) services Secure Self messaging reporting Booking Forum MyMedicines Discharge Deputy Diary Note Solution (Lab results) RareICT (wiki) MyHealth Accounts
  6. 6. The users OUS, Blodseksjonen OUS, Barn OUS, Føderiket STHF, Nyre OUS, Infertilitet STHF, Lipid STHF, Smerte STHF, Audiologisk OUS, Døve-psykiatri OUS, Av.hjemmesykehus STHF, Barn OUS, Analatresi OUS, PKU OUS, Kreft
  7. 7. The patients want this “The perfect solution for us will give us the opportunity to share information about our disease and medication between different health institutions. I hope my grandson, Martin will not have to be ”psycologist” whenever he meets new health professionals.”
  8. 8. And doctors…. “Establish a long-lasting collaborative environment between experts and patients by providing continous information through web-based follow-up” Doctor, OUH, 2009
  9. 9. Lessons learned • Everything takes time • The goal is moving – be prepared for side-roads and detours • Think security from the start • Involvement of patients, doctors, managers, politicians • Be a combination of evangelist and nanny (re-involvement) • Built-in flexibility • Stubbornness is important
  10. 10. What next? • More departments • More hospitals • More organizations • More interaction • Maybe national

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