Employee welfare


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Employee welfare

  1. 1. EXECUTIVE SUMMARY Welfare of employee and his family members is an effectiveadvertisinga n d a l s o a m e t h o d o f b u y i n g t h e g r a t i t u d e a n d l o y a l t y o f e mp l o y e e s . Employee welfare is a comprehensive term including various servi c e s , benefits and facilities offered by the employer.The basic purpose of labour welfare is to enrich the life of employees andkeep them happy and contented. Welfare facilities enable workers to have aricher and more satisfying life. It raises the standard of living of workers byindirectly reducing the burden on their pocket.W elfare means im proving, faring or doing well. It is a comprehensiveterm, and refers to the physical, mental, moral and emotional well-being of an individual. Further, the term welfare is a relative concept, relative in timeand space. It therefore, varies from time to time, region to region and from country to country Labour welfare is an important aspect in every organization with someadded incentives which enable the work ers to lead a decent life. Thereares e v e r a l a g e n c i e s i n v o l v e d i n t h e l a b o u r w e l f a r e w o r k n a m e l y t h e c e n t r a l governm ent, em ployer’s trade union and other social service organization.Welfare services may broadly be classified into two categories:-1 ) I n t r a m u r a l 2 ) E x t r a m u r a l In order to get the best out of a work er in the matter of production,working condition is required to be improved to large extent. The work placeshould provide reasonable amenities for the worker’s essential need.Today various m edical services like hospital, clinical anddispensaryfacilities are provided by organizations not only to the employees but also totheir family members. Normally welfare and recreational benefits includescanteens, housing,transportation, education etc.Som e large organizations set up welfare organizations with aview toprovide all types of welfare facilities at one centre and appointed welfarebenefits continuously and effectively to all employees fairly. W . C . L . N a g p u r a r e a h a s r e c o g n i z e d t h a t w e l f a r e o f e m p l o y e e s b y improving their quality of life and their family’s well being in general will helpthrust to the objectives of W .C.L. directly and indirectly thereby increasingand improving production and productivity. This task is carriedon ceaselesslyb y i n v o l v i n g e m p l o y e e s , w o r k e r s , r e p r e s e n t a t i v e s a n d m a n a g e m e n t representative.W . C . L . i s s p e n d i n g l o t s o f m o n e y o n t h e e m p l o y e ew e l f a r e . W e l f a r e facilities provided by this organization are unique for all the employees. Theonly difference is that the top level officers receive some additional facilitiesalong with routine one.W ith the help of the project an attem pt is made to study the welfaremeasures provided to em ployees, what is the procedure, time required forsanctioning welfare facilities and suchother basic policies of the organization.The study is based on the information collected from respondents through questionnaire. The data analyzed is presented in the form ofgrapha n d o n t h e b a s i s o f t h a t c o n c l u s i o n s a r e m a d e . A t l a s t t h e r e q u i r e d suggestions are given.After analyzing the data it is found that the employees are satisfied withthe welfare facilities provided to them by the area office W.C.L. INTRODUCTIONLabour welfare:- L a b o u r w e l f a r e w o r k a i m s a t p r o v i d i n g s u c h s e r v i c e f a c i l i t i e s a n d amenitieswhich enable the workers employed in an organization to performtheir work in healthy congenial surrounding conductive to good health and high morale.Labour welfare is a comprehensive term including various services,benefits and facilities offered by the employer. Through such generous fringebenefits the employer m akes life worth living for employees. The welfareamenities are extended in additional to norm al wages and other economic rewards available to employees as per the legal provisions.Welfare measures may also be provided by the government, trade unionsand non-governm ent agencies in addition to the employer. “InternationalLabour Organization efforts to make life worth living for workers” Accordingto the Oxford dictionary “Welfare is fundamentally anattitude of mind on thepart of management influencing the method by which management activitiesare undertaken. Objectives of labour welfare activities:- Following are the objectives of the voluntary labour welfare services byemployer-1)To win over em ployees loyalty and increase their morale.2)To develop efficiency and productivity
  2. 2. am ong work ers.3)To reduce of threat of future governm ent intervention. 4 ) T o m a k e r e c r u i t m e n t m o r e e f f e c t i v e . 5)To earn goodwill and enhance publicim age.6 ) T o b u i l d u p s t a b l e l a b o u r f o r c e t o r e d u c e l a b o u r t u r n o v e r a n d absenteeism. Importance of labour welfare activities:- Labour welfare in India has a special significance as the constitutionprovides for theprom otion of welfare of the labour for human conditions of work and securing to all workers.Thevarious welfare measures provided by the em ployee will haveimmediate im pact on thehealth, physical and mental efficiency, alertness, morale and overall efficiency of the workersand thereby contributing to thehighest productivity.Social security measure provided by employer will act as a protection tothe workers. Labour welfare means activities designed for the promotion of the economic, social and cultural well being of the employees. Labour welfareincludes both statutory as well as non-statutory activities undertaken by theemployers, trade unions and both the central and state governments for thephysical and mental development of the workers.Labour welfare enables workers to have richer and more satisfying life. Itraises the standard of living of workers by indirectly reducing the burden ontheir pocket. Welfare measures improve the physical and physiological healthof the employees, which in turn enhance their efficiency and productivity.Labour welfare prom otes a sense of belongings am ong the work ers,preventing them from resorting to unhealthypractices lik e absenteeism,l o b o u r u n r e s t s t r i k e , e t c . w e l f a r e w o r k i m p r o v e s t h e r e l a t i o n s b e t w e e n employees and employers. It promotes a real change of heart and a changeof outlook of the part of both the employers and employees. Reasons for the labour welfare activities in India:- 1)Increase in efficiency of employees: Labour welfare activities increases in efficiency of employees to work. These facilitieshelp in developing the feeling of dedication amongt h e m . D u e t o t h e i n c r e a s e i n e f f i c i e n c y t h e p r o d u c t i o n a n d t h e productivity of the enterprise increase considerably. 4 2)Helpful in reducing the state of poverty among employees: Most of the work ers in our country are unable in providing forbasen e c e s s i t i e s f o r t h e m s e l v e s a n d t o t h e i r f a m i l y m e m b e r s . T h i s i s because of the extreme poverty am ong Indian work ers. Provision of l a b o u r w e l f a r e a c t i v i t i e s p l a y s a n i m p o r t a n t r o l e i n r e d u c i n g s u c h poverty and in providing essential amenities to the workers. 3)Establishment of Organizational peace:Labour welfare activities help in establishing sound relations betweenem ployees and employers.W hen the employees of the organizationfeels that they are getting all the possible facilities and the employersare very caring to them, then such good feeling increases enthusiasmamong employees which will establish peace in the organization.4)H elpfu l in reduci ng t he rate of ab se n teeis m a n d l a b o u r turnover: The rate of absenteeism and labour turnover is much higher in India asc o m p a r e d t o t h a t o f d e v e l o p e d c o u n t r i e s o f t h e w o r l d . P r o v i s i o n o f labour welfare activities help in reducing this because the workers feelthemselves well settled at one place. CHAPTER- 2COMPANY PROFILEAbout Coal India Limited (CIL)
  3. 3. Coal India Limited (CIL) is a public sector organization. It is a centralgovernment undertakingcompany. Before 1973 it was a private block andafter 1973 it was considered as a government sector since its initializationwas done in this year.C o a l i s t h e b a c k b o n e o f e n e r g y s e c u r i t y o f o u r n a t i o n a n d i t w i l l continue to occupy a dom inant position in the decades to come on the energy scenario of India. CIL contributes 54 percent of coal to the energyneeds of the nation and sky is the limit of increase in the demand of coal.Maintaining the highest growth in coal production CIL cross 400 m illion tones mark in 2008- 09.C o a l p l a y s a v i t a l r o l e i n p o w e r g e n e r a t i o n , c o n s i d e r i n g t h i s a l l subsidiaries of CIL are taking hard efforts to produce required quantity of coal. All should untidily work to fulfill the demand of power. The Vidarbharegion has abundant reserves of coal that would try to fulfill thedemand.WCL depends on land to carry out its operations.CIL has 7-8 subsidiaries which are situatedin different states of India. Ithas 10 divisions which are also k nown as areas out of which 3 areas aresituated in Madhya Pradesh and 7 in Maharashtra. All these areaslook b e h i n d m i n i n g a c t i v i t i e s . C o a l p r o d u c t i o n i s t h e i m p o r t a n t s o u r c e o f ener gy of this organization. Presently, there 10,122 employees working inthese 10 areas. Coal India is playing a strategic role in the economy of the country bym a k i n g d o m e s t i c i n d u s t r y c o m p e t i t i v e a t g l o b a l l e v e l . C I L h a s b e e n providing 50% to 60% cheaper coal in comparison to internationalm arket to power plants. Total requirem ents of thermal power plants aremet by three different modes - Coal India, Captive Coal Blocks and Import.India stands third in the world in the production of coal. • Highest production of coal in India is in Jharkhand. 6 • In India, Thermal Coal Sector uses the maximum coal. • C o a l I n d i a L i m i t e d ( C I L ) h a s 8 3 % o f p a r t n e r s h i p i n w o r l d i n t h e production of coal. •In India, Singrauli.Co.Company.Ltd (M.P) is the oldest coalp roducing Government Company. •C o a l I n d i a i t s e l f d e c i d e s t h e c o a l r a t e p r o d u c e d b y C o a l I n d i a Limited. • In India, 70% of electricity is produced with the help of coal. • 1 3 % o f c o a l i n t h e w o r l d i s p r o d u c e d b y t h e u n d e r g r o u n d c o a l mines. • India’s oldest coal area is Raniganj India’s oldest coal area is Raniganj. • CIL operates 86 coal mines in Central India, feeds PowerStationsl o c a t e d i n t h e s t a t e s o f M a h a r a s h t r a , M a d h y a P r a d e s h , G u j a r a t , U t t e r P r a d e s h a n d H a r y a n a a p a r t f r o m m a n y o f t h e c o a l b a s e d industries. HISTORY OF CIL: 1971/73: Nationalization of coal mines in India.1 9 7 3 : C e n t r a l i z a t i o n o f C o a l M i n e s A u t h o r i t y L i m i t e d ( C M A L ) i n three divisions East, West and Central.1 9 7 4 : C e n t r a l i z a t i o n o f h o l d i n g c o m p a n yc o a l I n d i a l i m i t e d ( C I L ) six supporting companies. In west Western coalfieldlimited (WCL) was established which has its coal areas inMaharashtra, Madhya Pradesh & Orissa.1 9 8 6 : R e o r g a n i z a t i o n o f c o a l c o m p a n i e s u n d e r c o a l I n d i a l i m i t e d . Thereafter coal mines of WCL in Madhya Pradesh (exceptChindwara and BaitulDistt) and Orissa were considered inthe supporting company South Eastern Coalfield Limited(SECL). Therefore, the coal areas of WCL weredecreased and remained only in Maharashtra and in someparts of Madhya Pradesh.2 0 0 7 : W C L h a s i n c r e a s e d t h e p r o d u c t i o n o f c o a l f r o m 2 1 m i l l i o n tonnes in 1985-86 to 43.51 million tonnes in 2007-08.
  4. 4. 2 0 0 7 : I n d i a n g o v e r n m e n t d e c l a r e d W C L a s a M I N I R A T N A Company.2 0 0 8 : C o a l p r o d u c t i o n , o f f t a k e , p r o d u c t i v i t y , s a l e s r e a l i z a t i o n a n d turnover during the year reached a new peak the highestever in the history of the company.Concerted progress inrationalizing manpower has resulted in reductionof manpower by 1439 between 2006-07 and 2007-08 inspite of productiongrowth of 0.300 mt. during the same period.Coal India Limited TypePublic sector undertakingGovernment- ownedF o u n d e d 1 9 7 5 H e a d q u a r t e r s K o l k a t a , W e s t B e n g a l K e y p e o p l e P a r t h a S B h a t t a c h a r y y a , C h a i r m a n I n d u s t r y C o a l a n d l i g n i t e ProductsCoal net income =▲INR 85.16 billion (2006)(USD 2.15 billion)E m p l o y e e s 4 9 2 0 0 0 ( 2 0 0 6 ) W e b s i t e c o a l i nd i a . n i c . i n Coal India Limite d ( C I L ) i s a p u b l i c s e c t o r u n d e r t a k i n g o f t h e I n d i a n Governm ent. It is the worlds largest coal m iner [1]. It is owned entirely bythe Union Governm ent, under the adm inistrative control of the Ministry of Coal. It is involved in coal mining and productionindustry.C o a l I n d i a L i m i t e d w a s f o r m e d i n 1 9 7 5 a s a h o l d i n g c o m p a n y w i t h f i v e subsidiaries:  Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)  Central Coalfields Limited (CCL) (Ranchi, Jharkhand)  W estern Coalfields Limited (W CL) www.westerncoal.gov.in(Nagpur Eastern Coalfields Limited (ECL) (Asansol, West Bengal)  Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur) 8
  5. 5. Several years later, three more subsidiaries were added:  Mahanadi Coalfields Limited (MCL) (Raulkela)  South Eastern Coalfields Limited (SECL) (Bilaspur)  North Eastern Coalfields Limited (NECL) (directly under control of coalIndia limited)  Northern Coalfields Limited, Singrauli (NCL,Singrauli)Coal India Ltd (CIL) will extract coal from 18 abandoned undergroundmineso w n e d b y t h r e e o f i t s s u b s i d i a r i e s i n p a r t n e r s h i p w i t h p r i v a t e pl a y e r s . Underground mining would be revived in 6 abandoned mines of Eas t e r n Coalfields, 8 mines of Bharat Coking Coal, and 4 mines of Central Coalfields. These 18 mines have an approximate reserve of 1,647 million tonnes of coal.C I L c o n t r i b u t e s a r o u n d 8 5 % o f c o a l p r o d u c t i o n i n I n d i a ; i t i s t h e l a r g e s t company in the World in terms of coal production. Employs nearly 4.25 Lakhpersons and is the largest corporate employer in the country. It is one of thelargest Companies in the country, turnover being around Rs. 386.31 billion in2007-08. It is one of the largest tax payers (Corporate Tax Rs.35.75billion) in2007-08 and has paid Dividend of Rs17.054 Billion to the Govt. of India in2007- 08. Mission of coal India “The mission of coal India limited is to produce and market, theplannedquality of coal and coal products efficiently and economically, with d u e regard to safety, conservation and quality.” ABOUT WESTERN COALFIELD LIMITED (WCL) Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of Coal India Lim ited (CIL) which is under administrative control of Ministryof C o a l . T h e C o m p a n y i n c o r p o r a t e d u n d e r t h e C o m p a n i e s A c t , 1 9 5 6 h a s i t s r egistered office at Coal Estate, Civil Lines, Nagpur–440001. The Company has contributed about 9.5% of the national coal productiond u r i n g 2 0 0 7 -0 8 . I t h a s m i n i n g o p e r a t i o n s p r e a d o v e r t h e s t a t e s o f Mahara
  6. 6. shtra (in Nagpur, Chandrapur & Yeotmal Districts) and MadhyaP r a d e s h ( i n B e t u l a n d C h h i n da w a r a D i s t r i c t s ) . The Company is a major source of supplies of coal to the industries located inWestern India in the States of Maharashtra, Madhya Pradesh, Gujrat and alsoin Southern India in the States of Andhra Pradesh, Tamil Nadu, KarnatakaandK e r a l a . A l a r g e n u m b e r s o f P o w e r H o u s e s u n d e r M a h a r a s h t r a , M a d h y a Pr adesh, Gujrat, Karnataka, Punjab and Uttar Pradesh - Electricity Boards arem ajor consumers of its coal along with cement, steel, chemical, fertilizer,paper and brick Industries in these states.WCL as the highest corporate tax payer of Vidarbha region has contributed tothe state exchequer during 2008-09 approx. Rs. 897 crores by way of royaltyand taxes and approx. Rs. 438 crores as corporate tax.WCL a MINIRATNA Company (Government of India) Nagpur based subsidiaryof Navratna Public Sector Undertaking- Coal India Limited, has posted a heftyprofit of Rs. 516.12 crores on equity base of Rs. 297.10 crores as per auditedaccounts for the year ended 31 stMarch 2009.WCL has retained its flagship status among 7 coal producing subsidiaries of coal Indialim ited by recording highest percentage of achievem ent against target in OB removal, coal off-take and 2 nd highest in coal production.WCL received the award and gold medal for best corporate performance on8 th October 2009.WCL is one of the subsidiaries of coal India limited (CIL). Tree plantation on yearlybasis is being undertaken in and around the minesas per the availability of land and on the reclaimed site and dead OBdumps. T h e p l a n t a t i o n p l a y s v e r y i m p o r t a n t r o l e i n i m p r o v i n g t h e e n v i r o n m e n t 10 around the villages in the vicinity of m ines. Species of plants planted are teak, siwan, sisoo, casia, awala, imli, jamoon etc. The pride of place Miniratna W CL o c c u p i e s i n c o a l I n d i a i s b e c a u s e t h i s company has the finest of workers, supervisors and executives ever ready torespond and race ahead of others in achieving the desired goal. No challengeis insurmountable and no target is too high for such a team.WCL formally launched on 24 thMarch 2008, Forward e-Auction scheme underthe new coal distribution policy of government of India. The objective of thes c h e m e , i n t r o d u c e d f o r t h e f i r s t t i m e i n t h e c o u n t r y , i s t o h e l p g e n u i n e industrial consumers under power and other sectors that can source a partof their requirement through this mode.After achieving the target of 1.11million tonnes additional coal is produced int h e y e a r 2 0 0 7 -0 8 . W i t h w o r k e r s s w e a t a n d t o i l & c o m m i t m e n t t o w a r d s progress, WCL team has to its credit the best ever performance in the historyof the company during this year- highest coal production, coal supplies to theconsumers, productivity and turnover, thereby earning estimated netprofitbefore tax of Rs.1176 crores substantially higher than the budgeted Rs.676crores and last year’s Rs.1054 crores. The company is the highest corporatetaxpayer in the in Vidarbha region. The future plan of the company is to maintain its present level of productionand increase it to 45 million tonnes by:1 . O p e n i n gnew mines2.Mechanization, introduction of new technology suitable t o t h e c o n d i t i o n s t o i n c r e a s e c a p a c i t y o f e x i s t i n g , o n g o i n g a n d f u t u r e project s.3.Im proving efficiency of operations.In addition to 26 ongoing and future projects (22OC & 4UG), 34 moreprojects, (24OC & 10UG) are planned to be started in coming years. Of 11these 34 projects 4 are already approved, 12 have been formulated and remaining 18 are yet to be formulated.
  7. 7. Events celebrated:Every year W CL’s Jankar W omen’s club celebrates International W omen’sday. On thisoccasion all the members of this club help poor and needy byproviding food, clothes, fruits and games & rides to small children. They alsohelp handicappedpeople.Sports com petition, summer camps for children, blood donationc a m p s , h e a l th c h e c k u p c a m p s , s e m i n a r s o n s a f e t y , s c h o l a r s h i p s t o talented students, independence day, republic day, worker’s day, nurses day,environment week, mining events, Hindi rajbhasha week etc. are celebrated. WCL AT A GLANCE: Coal Mines (01.04.08) - 84(37OC, 42UG, 5MIXED)Coal washries - 1Manpower (01.04.08) - 64,199Productivity (2007-08) - 43.51 million tonnesOff take (2007-08) - 44.90 million tonnesOutput per man shift (2007-08) - 2.52 tonnesGross Turnover (business) - 5681 croresClear profit - 930 croresCapital investment (2007-08) - 2846 croresRoyalty & Tax to government - 757 croresCorporate Tax Payment - 509 croresAnnual investment - approx. 176 crores 12 LAST FIVE YEARS OF WCL Y E A R S 0 3 - 0 4 0 4 - 0 5 0 5 - 0 6 0 6 - 0 7 0 7 - 0 8 0 8 - 0 9 Coal Production(million tones)3 9 . 5 3 4 1 . 4 1 4 3 . 2 0 4 3 . 2 1 4 3 . 5 1 4 3 . 0 3 Off take(million tones)3 9 . 2 0 4 0 . 3 2 4 1 . 7 54 2 . 1 7 4 4 . 9 0 4 4 . 9 8 Turnover business(in crores)3 8 8 2 4 5 0 5 4 9 8 6 5 0 1 2 5 6 8 1 - Clear profit(in crores)7 4 4 9 3 5 1 4 4 7 1 0 5 4 9 3 0 1 0 4 7 (budgeted)Corporate tax(in crores)3 4 7 4 2 4 4 6 1 6 0 8 5 0 9 - Royalty and taxpayment(in crores)5 2 3 5 7 2 6 2 0 6 2 0 7 5 8 - ABOUT NAGPUR AREA OFFICE WCL Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies inN a g p u r d i s t r i c t w h i c h i s l o c a t e d i n n o r t h s i d e o f N a g p u r c i t y . I t h a s 9 underground (UG) mines and 2 opencast (OC) mines, located in the five sub-areas i.e. Kamptee, Silewara, Pipla, Saoner and Gondegaon. Projects/mines of Nagpur area are located in the three tahsils- Kamptee, Parsconi and Saonerof Nagpur district. Area head quarter (HQ) office of Nagpur area is situated at Jaripatka, Nagpur.NAGPUR AREA comprises of the following projects/mines: A.ONGOING PROJECTS/MINES:i ) P i p l a U / G i i ) S i l e w a r a U / G i i i ) A B I n c l i n e U / G Silewara Sub- Areai v ) S a o n e r U / G v ) P a t a n sa o n g i U / G S a o n e r S u
  8. 8. b - A r e a v i ) K a m p t e e U G C o n v e r s i o n to OCvii) Inder U/GKamptee Sub-Areav i i i ) G o n d e g a o n O C G o n d e g a o n S u b - A r e a B.NEW PROJECTS: i) Adasa U/G of Saoner Sub-Area ii) Bhanegaon O/C of Silewara Sub-Area iii) Singhori O/C of Silewara Sub-Area iv) Kamptee U/G to O/C (Expansion) of Kamptee Sub-Area v) Inder U/G to O/C of Kamptee Sub-Area vi)Gondegaon O/C (Extension) of Gondegaon Sub-AreaPresently there are 250 employees working in Nagpur area office of WCL.In June 2007, Government has granted status of MINIRATNA to the companyand now the motto of the c ompany is to achieve the status of a NAVRATNAcompany in the days to come. In order to achieve this goal, the company hast o p u ti n t h e i r b e s t e f f o r t s a n d w o r k a s o n e c o h e s i v e u n i t w i t h f o c u s e d attention on:-1 ) S o u n d c o r p o r a t e G o v e r n a n c e 2)Tim ely completion of new projects and advance planning for openingnew mines. 3) Efficient utilization of all available resources with more trust on humanresource, the most precious one.4)High priority to consumer satisfaction. 5 ) E c o n o m i z i n g c o s t a n d M a x i m i z i n g p r o f i t a b i l i t y a s a t r u e c o m m e r c i a l organization. 146) Ac hie vin g hi gh s tandar ds o f s af et y of m en, m ater ial a n d v i t a l installations. 7) Diversification of activities and exploring new avenues as businessstrategy in the form of joint ventures etc. The first quarter of 2008 had been of glorious achievementswhere targets were surpassed and performance of the company in terms of achievements against assigned targets washighest among all subsidiaries of Coal India. The credit of this, undoubtedly, goes to each one in WCL family.(Workers, staff, officers, trade union leaders and directors) who are providingsound corporate governance in achieving the organizational goal. There are 11 major departments in area office named as:1 ) F i n a n c e d e p a r t m e n t 2 ) S a l e s a n d M a r k e t i n g department3 ) P e r s o n n e l d e p a r t m e n t 4 ) M i n i n g d e p a r t m e n t 5)Material management department 6 ) E x c a v a t i o n d e p a r t m e n t 7 ) C i v i l d e p a r t m e n t 8)E & M department (Electrical &M e c h a n i c a l ) 9 ) P l a n n i n g d e p a r t m e n t 10)Training department11)Security depa rtmentOut of all these departments m ining is the m ain department of
  9. 9. thisorganization. Beside these there are also many m inor departments. The main andbasic facilities provided to the employees of area officeare: - medical, housing, education, community development, etc. MISSION The mission of the company is to become a “NAVRATNA” company byachieving its target goal. b) House rent allowances:The area office is providing house rent allowances to theem ployees who are not using the housing facility provided by the company. Suchemployees stay in the house of their choice by payingrent. For that they get HR allowance depending on their basic. Thesepeople get some proportionate share of their basic as house rentdecided by the company. School Bus Facility: The children of the employees who are studying inschools andcolleges gets school bus facility so that they can reach totheirDestination properly. Education facilities: The talented students / children of the workingemployeesgetscholarship for their performance. The company also providesloan for higher education. They also motivate children byconducting competitions and by distributing prizes to them.Funds are also given to the corporation school for the schoolbuilding and for the upliftment of the children. Rehabilitation: Company needs land for mines (where the coal ispresent) sothe land owners are requested to hand over their land togovernment and in its place company provides job to one of the familymember according to his/her qualification. Besides this they also getssome compensation according to the government policies. Sports and Cultural Activities: Ever y year sports and other events are organized forthee n j o y m e n t o f t h e w o r k e r a n d t h e i r f a m i l y m e m b e r s . C u l t u r a l activitie s are also conducted on many occasions. Funds for Community Development: 20The company provides funds for the community developmentsuch as electricity, water supply, roads, street lights etc… Canteen: A good and well maintained clean canteen facility is available atthe area office premises, for the employees. SC/ST PLANS: Organization provides scholarship to children of employees of SC/ST. The percentage to avail benefit is com paratively low thanthe open category. Also, the organization helps the schools andlibrary which belongs to SC/ST’s. Good working conditions:The working conditions in the area office are excellent. Theenvironm ent is neat and clean. Lots of greenery is present in the office premises such pleasant environment keeps employees fit andfine.Besides these major facilities there are many more facilities likemini LTC and major LTC. Plants are distributed to the employees inenvironm ent week ; Ganesh Utsav, New Year, Independence day,republic day etc are celebrated for the enjoyment of the employeeand his family. Perks and allowance: Common Perquisites:1 ) I n f r a s t r u c t u r e 2 ) L T C F a c i l i t y 3 ) S u b s i d i z e d e l e c t r i c i t y Domestic & Residential:1 ) D o m e s t i c a s s i s t a n c e 2 ) E l e c t r i c i t y allowance3 ) F u e l a l l o w a n c e Education Allowance:1 ) S t u d y i n s c h o o l s 2 ) S t u d y i n c o l l e g e s
  10. 10. 21 3)Study in UG/PG Professional Institution4 ) H o s t e l a l l o w a n c e 5)Professional development a l l o w a n c e Transportation AllowancePersonal allowance etc. Welfare programmes in Area Office WCL 1)Revenue W elfareBudget T h e b u d g e t p r o p o s a l a s p e r A c t i o n P l a n i s p r e p a r e d b y t h e A r e a Welfare Committees at Area Level and submitted to Welfare Deptt. fordeliberation in the welfare board. The welfare board then examines theproposals areawise, headwiseand recommends for approval to thechairman welfare board and Director Finance and CMD. Finally after approval the Rev. Welfare budget is communicated to the areas foritsimplementations.2)Monitoring by the welfare board The welfare board visits the areas as per the calendar prepared tom onitor the activities of the area and see the im plem entation of the budget/expenditure. The welfare board interacts with the area welfarecommittees at area level. 3) 15 th August Awards The welfare board distributes the awards to the awardees on this dateevery year. The proposals based on the norms prepared by the welfareb o a r d a r e c a l l e d f r o m t h e areas. Thesame is compiled by welfaredepartment and awardees list finalized by the w e l f a r e b o a r d a n d approved by the chairman welfare board and CMD and the awards ared i s t r i b u t e d o n t h e 1 5 th August Independence day functions at W CLHead quarter.4)W elfare Fortnight Inspection To improve the standard of living and quality of life, of employees thewelfare board has formulated norms on all welfare activities for which 22 areawise/inter area competitions areheld at company level. At thea r e a l e v e l t h e I s t p h a s e I n t e r S u b Ar e a s w e l f a r e f o r t n i g h t l y com petitions are held. The IInd phase inspection is conducted bythew e l f a r e b o a r d . A f t e r t h e i n s p e c t i o n t h e r e s u l t i s c o m p i l e d a n d t h e p r i z e s a r e d i s t r i b u t e d a t a g r a n d f u n c t i o n w h i c h i s g r a c e d b y t h e Hon’ble Coal Minister 5) Areawise Union Representation (check off system every year) in the area welfare committee The criteria has been prepared by the welfare board. Every year basedo n t h e c h e c k o f f s y s t e m f i g u r e a n d t h e m a n p o w e r a s o n ¼ t h e calculations are work ed out on the basis of the approved criteria forwork ing out the union representation in the area welfare comm ittee and approved by the competent authority and circulated to areas forn o m i n a t i o n s o f m e m b e r s b y t h e w e l f a r e b o a r d , f o r f u n c t i o n i n g o f welfare committee.6)Community & Peripheral DevelopmentProgrammeV a r i o u s d e v e l o p m e n t a l a c t i v i t i e s f o r t h e c o m m u n i t y r e s i d i n g i n & a round its various mining areas for the benefit of its employees, theirwards, and the local populace are undertaken. Such developm entalactivities are also undertaken in the town and villages, adjoining coalm i n i n g b e l t , g e n e r a l l y w i t h i n a r a d i u s o f 8 k m s . F o r t h e b e n e f i t o f general popular. For which the budgetary provision is made at the rateRs.1/- per tonne of coal produced during the previous year.While planning the activities, to be undertaken in each financial year,requests and recommendations from village Panchyat, Local DistrictAuthorities and Peoples Representatives are considered. Theactivities undertaken include: 1) Construction of approachroads.2 ) T a r r i n g o f r o a d s . 3 ) D i g g i n g o f B o r e w e l s . 4 ) P r o v i d i n g & Installation of hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines.7) Providing and Fitting Street Lights. 8) Construction/ Installation of W ater Tanks. 9) Construction
  11. 11. of additional rooms in existingschoolb u i l d i n g . 1 0 ) P r o v i d i n g s c h o o l f u r n i t u r e a n d o t h e r L a b . I t e m s . 1 1 ) Provi ding book s, alm irah etc. for libraries. 12) Construction of check dams. 13) Construction of Community Centers. 14) Village sports. 15) 23M e d i c a l c a m p s . 1 6 ) C o n s t r u c t i o n o f C r e m a t i o n P l a c e / S h e d s . 1 7 ) Assi stance to various social organization/NGO’s for the development of physically/mentally handicapped persons, cultural/sportsactivities etc. T h e i m p l e m e n t a t i o n s o f t h e s e a c t i v i t i e s a r e m o n i t o r e d b y t h e a r e a welfare comm ittee at area level and welfare board at the companylevel.7)Sportsand Cultural Activities T h e w e l f a r e b o a r d m o n i t o r s t h e a c t i v i t i e s o f s p o r t s a n d c u l t u r a l activities of all the areas. The function of sports & cultural activities areh e l do n t h e b e h a l f o f t h e w e l f a r e b o a r d i n e a c h a r e a s . T h e w e l f a r e board monitors the activities of sports and cultural activities of all theareas. Western Coalfield Limited Nagpur Welfare Budget(Rs. In lakhs) P A R T I C U L A R S 0 4 - 0 5 0 6 - 0 7 0 8 - 0 9 S c h o o l a n d E d u c a t i o n 2 7 3 0 2 2 M e d i c a l S e r v i c e s 2 7 0 3 4 5 5 4 4 R e s i / W e l f a r e / C o l o n y R o a ds 1 9 5 2 0 6 4 7 2 Sp o r t s / R e c re a t i o n / C u l t u r e : 1 1 1 5 3 0 M a h i l a M a n d a l 1 1 1 O t h e r E x pe n s es 5 6 1 5 S C / S T P l a n s 1 8 5 6 3 8 W a t e r S u p p l y 7 2 7 0 1 0 5 C o m m u n i t y D e v e l o p m e n t 1 6 3
  12. 12. 3 6 1 S p e c i al S a n c t i o n /W e l f a r e B o a r d 7 5 2 8 - G R A N D T O T A L 6 9 0 7 9 0 1 2 8 8 CHAPTER- 4RESEARCH METHODOLOGY AN INTRODUCTION :Research is the process of systematic and in-depth study or search for anyp a r t i c u l a r t o p i c , s u b j e c t o r a r e a o f i n v e s t i g a t i o n , b a c k e d b y c o l l e c t i o n , 24c o m p i l a t i o n , p r e s e n t a t i o n a n d i n t e r p r e t a t i o n o f r e l e v a n t d e t a i l s o r d a t a . Rese arch methodology is a way to systematically solve the researchproblem.I t m a y b e u n d e r s t o o d a s a s c i e n c e o f s t u d y i n g h o w r e s e a r c h i s d o n e scientificallynecessary. The information collected through research methodologymust be accurate and relevant. The data collection method can be classified into two methods:- - Primary Data - Secondary Data - Primary Data:D a t a c o l l e c t e d b y a r e s e a r c h e r i s k n o w n a s p r i m a r y d a t a . I t i s collected by a person for his own use obtained from findings. This isc o n s i d e r e d a s f i r s t h a n d i n f o r m a t i o n . T h i s i s t h a t d a t a w h i c h i s c o l l e c t e d b y u s t o m e e t o u r o w n s p e c i f i c p u r p o s e . T h e d a t a i s collected by the means of questionnaire filled in by theemployeesa t d i f f e r e n t p o s t s o f N a g p u r a r e a o f f i c e . T h i s m e t h o d o f d a t a collection is very popular particularly in big organizations. THE RESEARCH APPROACH:Survey Method THE RESEARCH INSTRUMENT : Questionnaire THE RESPONDENTS: The employees of the organization. -
  13. 13. Secondary Data:Secondary data means data that are already available ie, they referto data which has already been collected and analyzed by som e o n e e l s e . T h i s t y p e o f d a t a i n f o r m a t i o n c a n a l s o b e u s e d b y t h e researcher for his use as second hand informationsources throughwhich secondary data can be collected.Secondary data may either be published data or unpublished data.Published data used here is from:- i ) M a g a z i n e s i i ) A n n u a l r e p o r t s o f t h e c o m p a n y iii) Newspapers etc. The sources of unpublished data are diaries, letters, unpublished internal records made available by staff members etc. 29 Thus, the primary source of data collection was the interview andquestionnaire methods. Thesecondary data was collected throughmagazines, annual reports of the company, internal records of theorganization and through websites. ANALYSIS OF DATA Once the collection of data is complete, it should be analyzed andprocessed through classification tabulation etc in accordance withthe subject matter. A careful planning of the analytical frameworkshould therefore be done by the researcher. Data analysis is carriedout by arranging the data received by the em ployees in an excelsheet. This data is then converted into graphical forms. Pie chartshave also been used for the tabulation and interpretation of datacollected. HYPOTHESIS TESTING After analyzing the data hypothesis testing is done. It will result ineither accepting the hypothesis or rejecting it. INTERPRETATION A f t e r t e s t i n g t h e h y p o t h e s i s t h e r e s e a r c h e r c o m e s o u t w i t h h i s conclusions. The explanation of theory ca n also be considered as interpretation. QUESTIONNAIRE PREPARATION The basic requisite of any research study is the appropriatedataw h i c h c a n b e c o l l e c t e d w i t h t h e h e l p o f a s c h ed u l e o r a questionnaire. With the help of questionnaire it is easy to determinethe satisfaction level of so many employees in the organization.SAMPLING SIZE The sampling size on which the analysis is based is 72. 30 SAMPLING TECHNIQUES The sampling technique used for carrying out this study is RANDOMsampling technique.P R E P A R A T I O N O F R E P O R T A N D P R E S E N T A T I O N O F REPOR T F i n a l l y t h e r e s e a r c h e r h a s t o p r e p a r e a f i n a l r e p o r t a l o n g w i t h conclusion and suggestions. PREPARATION OF A BIBLIOGRAPHYAt the end of any research report a bibliography is generally added. This is the list of books, publications, periodicals, journals,reports, etc which are used by the researcher in connection withthe study Q.11) Kindly suggest the m ethods of improving or adding special welfare facilities? 17%75%8%Noimprovemeearlyactionshouldbetakeproper timeshouldbetakeQ.12) Does welfare benefits provided by the organization plays as a motivational factor? 53%45%2%highl y agreagreedisagree
  14. 14. Conclusion:- 53% employees are highly agree that the welfare benefitsprovided by the organization plays a motivational factor. 37
  15. 15. Q.13) Do you get medical reimbursement on time? 53%30%2%15%yesandwithfreimbursemeyesbutwithreducedreimbursemeNoNot applicablConclusion:- 53% employees agree that they gets full medicalreimbursement.Q.14) Briefly explain the procedure of availing routine welfare facilities inpoints? 25%70%5%makingappli,submit pr n imme sanconly applicationis required just an approacConclusion:- 5% employees says that just an approach is required to avail theroutine welfare facility while 25% employees says that to make the 38
  16. 16. application submit the proof and the 70% employees says that onlyapplication is required . Q.15) Briefly explain the procedure availing the special welfare facilities inpoints? 75%5%20%lengthyprocesnotavailedapply takeapprovalnshoproof
  17. 17. Conclusion:- 5% of the em ployees of organization says that they had not availed anyspecial welfare facility 75% says that the procedure is apply theapproval and show proof and the other 20% says that the procedure is toolengthy process CHAPTER-6OBSERVATION AND CONCLUSION The employees of the organization are found to be satisfied withthefacilities provided to them by the company.They still want more focus on family welfare. They want that the timeperiod for sanctioning special welfare facility should be reduced.- M o r e t h a n 7 0 % o f the employees agree that the welfare facilities a r e p r o v i d e d t o t h e m a n d t h e y a r e a v a i l i n g s p e c i a l w e l f a r e f a c i l i t i e s according to their need.- A n e a t , c l e a n a n d p e a c e f u l e n v i r o n m e n t o f t h e o r g a n i z a t i o n h e l p s i n maintaining satisfaction and enthusiasm to perform work among theemployees.- T h e e m p l o y e e s o f t h e N a g p u r A r e a O f f i c e o f W C L a r e h i g h l y s a t i s f i e d with the routine welfare facilities which they are availing on a regularbasis.- The routine welfare facilities are availed by each employee int h e organization by simply filling an application, without any proof and the time required isalso nominal.- T h e t i m e r e q u i r e d f o r s a n c t i o n i n g t h e s p e c i a l w e l f a r e f a c i l i t i e s i s 2 - 3 week.- T h e p r o c e s s o f a v a i l i n g s p e c i a l w e l f a r e f a c i l i t y i s v e r y l e n g t h y a n d hence it can be availed by following simple process. 40 CHAPTER- 7SUGGESTIONS AND LIMITATIONSSUGGESTIONS 1)Sanctioning time of special welfare facility should be reduced.2 ) N e w f a c i l i t i e s s h o u l d b e a d d e d t o t h e e x i s t i n g o n e s b y e a r l y a c t i o n takenby management.3 ) M e d i c a l r e i m b u r s e m e n t s h o u l d a l s o b e c o n t i n u e d a f t e r t h e retirement. LIMITATIONS 1)The study does not cover the entire work for as sample size is 72.2 ) T h e s t u d y i s b a s e d o na p a r t i c u l a r c l a s s o f e m p l o y e e s i . e . O f f i c e r , clerk etc.3)The result depends on the answers received from respondent which may be biased. 41 BIBLIOGRAPHY v.s.p rao – human resource k ashwathappa- human resource & personnel mngt company magazinerAnnual Reports of OrganizationInternal Records of OrganizationWebsites:-www.westerncoal.nic.in www.coalindia.nic.in QUESTIONNAIRE PLEASE TICK 1)How m any facilities provided by the com pany to you? Canteen HousingEducation Medical2)How m any special facilities have you availed?2 to 5 5 to 6 6 and above3)How m any facilities are you availing on routine basis?1 to 5 5 to 10 10 and above4)How m any facilities are provided for education ofchildren toemployees?Bus FacilitiesSchool FacilitiesEducational loan facilities 5)Are you gettingwages as per basic m inim um criteria allotted by Government?Yes No No Suggestions6)How much time it will take for sanctioning special welfare facility?1-2 week 2-3 week 3-4 week7) Is there suitable ventilation and good environment in the work place?Yes No No Suggestions 43
  18. 18. 8)Is the work place regularly cleaned? Yes No9)How m uch are you satisfied by the procedure of availing ro utinewelfare facilities?Highly satisfiedSatisfiedPartly satisfiedNotsatisfied10) How much are you satisfied by the procedure of availingSpecial welfare facilities?Highly satisfiedSatisfiedPartly satisfiedNot satisfied 11)Kindly suggest the methods of improving or addingspecialWelfare facilities?No improvementEarly action should be takenProper time should be taken 12) Does welfare benefits provided by the organization plays as aMotivational factor?HighlyagreeAgreeDo not agree 13) Do you get medical reimbursement on time?Yes and with full reimbursement 44 Yes but with reduced reimbursementNo reimbursementNot applicable14) Briefly explain the procedure of availing routine welfare facilities inpoints.Making an application, submit proof and immediate sanction.Only application is required.Just an approach.15) Briefly explain the procedure availing thespecial welfare facilities inpoints.Lengthy processNot availedApply take approval and show proof. 16) Your commentand suggestion…………………………………………………………………………………………………………… …