SlideShare a Scribd company logo

A Comprehensive Guide to Managed Services

S
S

"Managed services" is a vague term that can encompass a multitude of things. In this guide, we will explore the world of managed services in the context of IT. In IT, managed services refers to an external IT provider or a managed service provider (MSP), which manages some or all of the IT needs of a company.

A Comprehensive Guide to Managed Services

1 of 19
Download to read offline
A Comprehensive Guide to
Managed Services
 "Managed services" is a vague term that can encompass a multitude of things. In this
guide, we will explore the world of managed services in the context of IT. In IT, managed
services refers to an external IT provider or a managed service provider (MSP), which
manages some or all of the IT needs of a company.
 As with most business solutions, there is no single answer in managed services. A
company can outsource to an MSP for an IT need, for example security as a service, or it
can outsource all of its IT needs, with managed packages that are designed to act as a
complete technical team.
 The goal of this guide is to cover everything a consumer needs to know about managed
services, from the different types of solutions available to the pricing models that
providers use. Once you have read the Complete Guide to Managed Services, you will
be able to make an informed decision as to whether or not managed services are for
you.
Types of managed services
 Backup as a service
 Backup as a Service focuses on backup and recovery. With managed backups, all data stored in
your infrastructure will be duplicated and stored on a secure external server. The frequency of
backups depends on the recovery plan.
 A recovery plan, or disaster recovery plan (DRP), sets out what will happen when or if your digital
environment fails, setting specific expectations for a managed service provider. Recovery plans
revolve around recovery time objections (RTO) and recovery point objections (RPO) that you
establish with the MSP
. The RTO is an easy concept to understand. It's how quickly you expect
your systems to be restored.
 The RPO is a bit more complicated. The purpose of the recovery point is the age of the files that
you expect to restore. A provider will base how often they run backups on the RPO you set. For
example: If you expect files restored after a backup to be no more than an hour old, an MSP
should run backups at least every hour. By backing up more frequently, you ensure that if the
worst were to happen, your most recent work would be saved.
Desktop as a service
 With Desktops as a Service (DaaS), a third party hosts the back-end of a virtual
desktop infrastructure (VDI). So when you log into your DaaS, the entire
operating system runs from the MSP virtual cloud infrastructure. DaaS can be
accessed through software on a computer or online. Not only is DaaS easy to
access, but VDI offers an additional level of security. It's a great solution for
companies that work with very sensitive data, have Bring Your Own Device
policies, and / or have a lot of telecommuters.
Analysis of data
 With Data Analysis as a Service, a provider will monitor, capture, and analyze
network data to help customers implement more effective business solutions. The
proposed solutions can lead to anything from a procedural change to increased
revenue.
Networks and infrastructure
 Networks and infrastructure can mean a couple of things. Some managed service
providers in IT companies in Durban will maintain the servers virtually,
performing maintenance and backups off-site. Others will host and maintain
servers in their own data centers or rent space on their own servers. Knowing
which is the best option for you depends on the size of your business and / or
the amount of data you want to store. Buying and hosting your own server is
easily the most expensive option, considering that you need to replace the
hardware approximately every 5 years.


Recommended

Proventiv Sales Presentation
Proventiv Sales PresentationProventiv Sales Presentation
Proventiv Sales PresentationMSI Services
 
What is managed IT service?
What is managed IT service?What is managed IT service?
What is managed IT service?supportnerds
 
Benefits of an MSP: Increased Profitability
Benefits of an MSP: Increased ProfitabilityBenefits of an MSP: Increased Profitability
Benefits of an MSP: Increased ProfitabilityThe TNS Group
 
Managed Services Model For IT Services
Managed Services Model For IT Services Managed Services Model For IT Services
Managed Services Model For IT Services Ajay Rathi
 
Managed Services Presentation
Managed Services PresentationManaged Services Presentation
Managed Services PresentationScott Gombar
 
Amazing Benefits of Hiring a Managed Service Provider
Amazing Benefits of Hiring a Managed Service ProviderAmazing Benefits of Hiring a Managed Service Provider
Amazing Benefits of Hiring a Managed Service ProviderDebojyoti Ghosh
 
Managed Services - Explained
Managed Services - ExplainedManaged Services - Explained
Managed Services - ExplainedGhassan Chahine
 

More Related Content

What's hot

3 Benefits to Using a Managed Service Provider
3 Benefits to Using a Managed Service Provider3 Benefits to Using a Managed Service Provider
3 Benefits to Using a Managed Service ProviderSwiftTech Solutions, Inc.
 
Managed Services Presentation
Managed Services PresentationManaged Services Presentation
Managed Services PresentationIISGL
 
Managed service provider
Managed service providerManaged service provider
Managed service providerElena Benson
 
Manage services presentation
Manage services presentationManage services presentation
Manage services presentationLen Moncrieffe
 
1cloudstar cloud track.v1.0
1cloudstar cloud track.v1.01cloudstar cloud track.v1.0
1cloudstar cloud track.v1.01CloudStar
 
ProactivePlans™
ProactivePlans™ProactivePlans™
ProactivePlans™Alex Body
 
NetReveal OnDemand Fact Sheet APAC
NetReveal OnDemand Fact Sheet APACNetReveal OnDemand Fact Sheet APAC
NetReveal OnDemand Fact Sheet APACRigby Lumanglas
 
Next Generation Managed Services KOX
Next Generation Managed Services KOXNext Generation Managed Services KOX
Next Generation Managed Services KOXJose A. Abril
 
Solution Spotlight IT Consulting Services
Solution Spotlight  IT Consulting ServicesSolution Spotlight  IT Consulting Services
Solution Spotlight IT Consulting ServicesThe TNS Group
 
Cloud managed services in pune
Cloud managed services in pune Cloud managed services in pune
Cloud managed services in pune Jay Mehta
 
Meet Secure Messaging
Meet Secure MessagingMeet Secure Messaging
Meet Secure MessagingRapidScale
 
My Tech Team Managed Services
My Tech Team Managed ServicesMy Tech Team Managed Services
My Tech Team Managed ServicesMyTechTeam
 
How to Evaluate a Managed Services Firm
How to Evaluate a Managed Services FirmHow to Evaluate a Managed Services Firm
How to Evaluate a Managed Services Firmoneneckitservices
 

What's hot (20)

3 Benefits to Using a Managed Service Provider
3 Benefits to Using a Managed Service Provider3 Benefits to Using a Managed Service Provider
3 Benefits to Using a Managed Service Provider
 
Managed Services Presentation
Managed Services PresentationManaged Services Presentation
Managed Services Presentation
 
FullyManaged
FullyManagedFullyManaged
FullyManaged
 
Managed service provider
Managed service providerManaged service provider
Managed service provider
 
Manage services presentation
Manage services presentationManage services presentation
Manage services presentation
 
managed-it-services
managed-it-servicesmanaged-it-services
managed-it-services
 
1cloudstar cloud track.v1.0
1cloudstar cloud track.v1.01cloudstar cloud track.v1.0
1cloudstar cloud track.v1.0
 
ProactivePlans™
ProactivePlans™ProactivePlans™
ProactivePlans™
 
NG-Brochure
NG-BrochureNG-Brochure
NG-Brochure
 
08 july 2016
08 july 201608 july 2016
08 july 2016
 
NetReveal OnDemand Fact Sheet APAC
NetReveal OnDemand Fact Sheet APACNetReveal OnDemand Fact Sheet APAC
NetReveal OnDemand Fact Sheet APAC
 
Next Generation Managed Services KOX
Next Generation Managed Services KOXNext Generation Managed Services KOX
Next Generation Managed Services KOX
 
Solution Spotlight IT Consulting Services
Solution Spotlight  IT Consulting ServicesSolution Spotlight  IT Consulting Services
Solution Spotlight IT Consulting Services
 
Cloud managed services in pune
Cloud managed services in pune Cloud managed services in pune
Cloud managed services in pune
 
Meet Secure Messaging
Meet Secure MessagingMeet Secure Messaging
Meet Secure Messaging
 
Jade RightStart
Jade RightStartJade RightStart
Jade RightStart
 
My Tech Team Managed Services
My Tech Team Managed ServicesMy Tech Team Managed Services
My Tech Team Managed Services
 
MecredyIT Services
MecredyIT ServicesMecredyIT Services
MecredyIT Services
 
IT SERVICES
IT SERVICESIT SERVICES
IT SERVICES
 
How to Evaluate a Managed Services Firm
How to Evaluate a Managed Services FirmHow to Evaluate a Managed Services Firm
How to Evaluate a Managed Services Firm
 

Similar to A Comprehensive Guide to Managed Services

Vistacom in the Facilities Management Journal (September-October 2015)
Vistacom in the Facilities Management Journal (September-October 2015)Vistacom in the Facilities Management Journal (September-October 2015)
Vistacom in the Facilities Management Journal (September-October 2015)Destiny Heimbecker
 
Legal Administration And Technology
Legal Administration And TechnologyLegal Administration And Technology
Legal Administration And Technologylgladm59
 
What MSPs Can and Cant Do For You in 2022 Whitepaper by Protected Harbor
What MSPs Can and Cant Do For You in 2022 Whitepaper by Protected HarborWhat MSPs Can and Cant Do For You in 2022 Whitepaper by Protected Harbor
What MSPs Can and Cant Do For You in 2022 Whitepaper by Protected HarborProtected Harbor
 
The Ultimate Guide to Managed IT Services for the Modern Business
The Ultimate Guide to Managed IT Services for the Modern BusinessThe Ultimate Guide to Managed IT Services for the Modern Business
The Ultimate Guide to Managed IT Services for the Modern BusinessTechvera
 
Focus on Data, Risk Control, and Predictive Analysis Drives New Era of Cloud-...
Focus on Data, Risk Control, and Predictive Analysis Drives New Era of Cloud-...Focus on Data, Risk Control, and Predictive Analysis Drives New Era of Cloud-...
Focus on Data, Risk Control, and Predictive Analysis Drives New Era of Cloud-...Dana Gardner
 
Choosing it managed service provider
Choosing it managed service providerChoosing it managed service provider
Choosing it managed service providerHEMinnovative
 
Whitepaper: 10 MSP Questions
Whitepaper:  10 MSP QuestionsWhitepaper:  10 MSP Questions
Whitepaper: 10 MSP Questionsframeworksem
 
10-TOP-IT-INITIATIVES_6-6-16
10-TOP-IT-INITIATIVES_6-6-1610-TOP-IT-INITIATIVES_6-6-16
10-TOP-IT-INITIATIVES_6-6-16Peak 10
 
7 reasons to outsource your IT
7 reasons to outsource your IT7 reasons to outsource your IT
7 reasons to outsource your ITJon Davis
 
Institute for the entrepreneur v1r3
Institute for the entrepreneur v1r3Institute for the entrepreneur v1r3
Institute for the entrepreneur v1r3Dawn Simpson
 
DMS data integration: 6 ways to get it right
DMS data integration: 6 ways to get it rightDMS data integration: 6 ways to get it right
DMS data integration: 6 ways to get it rightETLSolutions
 
Software For Human Services Organizations
Software For Human Services OrganizationsSoftware For Human Services Organizations
Software For Human Services OrganizationsStefanie Yang
 
411 Technologies Overview
411 Technologies Overview411 Technologies Overview
411 Technologies Overviewjbaldner
 
Learn How to Maximize Your ServiceNow Investment
Learn How to Maximize Your ServiceNow InvestmentLearn How to Maximize Your ServiceNow Investment
Learn How to Maximize Your ServiceNow InvestmentStave
 
Things IT Leaders Must Consider About Cloud Managed Services
Things IT Leaders Must Consider About Cloud Managed Services Things IT Leaders Must Consider About Cloud Managed Services
Things IT Leaders Must Consider About Cloud Managed Services Nuvento Systems Pvt Ltd
 

Similar to A Comprehensive Guide to Managed Services (20)

Vistacom in the Facilities Management Journal (September-October 2015)
Vistacom in the Facilities Management Journal (September-October 2015)Vistacom in the Facilities Management Journal (September-October 2015)
Vistacom in the Facilities Management Journal (September-October 2015)
 
Legal Administration And Technology
Legal Administration And TechnologyLegal Administration And Technology
Legal Administration And Technology
 
What MSPs Can and Cant Do For You in 2022 Whitepaper by Protected Harbor
What MSPs Can and Cant Do For You in 2022 Whitepaper by Protected HarborWhat MSPs Can and Cant Do For You in 2022 Whitepaper by Protected Harbor
What MSPs Can and Cant Do For You in 2022 Whitepaper by Protected Harbor
 
The Ultimate Guide to Managed IT Services for the Modern Business
The Ultimate Guide to Managed IT Services for the Modern BusinessThe Ultimate Guide to Managed IT Services for the Modern Business
The Ultimate Guide to Managed IT Services for the Modern Business
 
Focus on Data, Risk Control, and Predictive Analysis Drives New Era of Cloud-...
Focus on Data, Risk Control, and Predictive Analysis Drives New Era of Cloud-...Focus on Data, Risk Control, and Predictive Analysis Drives New Era of Cloud-...
Focus on Data, Risk Control, and Predictive Analysis Drives New Era of Cloud-...
 
Choosing it managed service provider
Choosing it managed service providerChoosing it managed service provider
Choosing it managed service provider
 
4AA5-6782ENW
4AA5-6782ENW4AA5-6782ENW
4AA5-6782ENW
 
NLOGIX
NLOGIXNLOGIX
NLOGIX
 
Whitepaper: 10 MSP Questions
Whitepaper:  10 MSP QuestionsWhitepaper:  10 MSP Questions
Whitepaper: 10 MSP Questions
 
How to Choose an Agency Management System
How to Choose an Agency Management SystemHow to Choose an Agency Management System
How to Choose an Agency Management System
 
10-TOP-IT-INITIATIVES_6-6-16
10-TOP-IT-INITIATIVES_6-6-1610-TOP-IT-INITIATIVES_6-6-16
10-TOP-IT-INITIATIVES_6-6-16
 
7 reasons to outsource your IT
7 reasons to outsource your IT7 reasons to outsource your IT
7 reasons to outsource your IT
 
Institute for the entrepreneur v1r3
Institute for the entrepreneur v1r3Institute for the entrepreneur v1r3
Institute for the entrepreneur v1r3
 
IT Solutions
IT SolutionsIT Solutions
IT Solutions
 
DMS data integration: 6 ways to get it right
DMS data integration: 6 ways to get it rightDMS data integration: 6 ways to get it right
DMS data integration: 6 ways to get it right
 
Software For Human Services Organizations
Software For Human Services OrganizationsSoftware For Human Services Organizations
Software For Human Services Organizations
 
411 Technologies Overview
411 Technologies Overview411 Technologies Overview
411 Technologies Overview
 
Learn How to Maximize Your ServiceNow Investment
Learn How to Maximize Your ServiceNow InvestmentLearn How to Maximize Your ServiceNow Investment
Learn How to Maximize Your ServiceNow Investment
 
Things IT Leaders Must Consider About Cloud Managed Services
Things IT Leaders Must Consider About Cloud Managed Services Things IT Leaders Must Consider About Cloud Managed Services
Things IT Leaders Must Consider About Cloud Managed Services
 
MTB03015USEN.PDF
MTB03015USEN.PDFMTB03015USEN.PDF
MTB03015USEN.PDF
 

More from sangerarayal

How to balance screen time with hands-on learning in Primary School going kids?
How to balance screen time with hands-on learning in Primary School going kids? How to balance screen time with hands-on learning in Primary School going kids?
How to balance screen time with hands-on learning in Primary School going kids? sangerarayal
 
大人のおもちゃのケアと清潔さについて知っておくべきことすべて
大人のおもちゃのケアと清潔さについて知っておくべきことすべて大人のおもちゃのケアと清潔さについて知っておくべきことすべて
大人のおもちゃのケアと清潔さについて知っておくべきことすべてsangerarayal
 
토토사이트를 위한 안전한 놀이터의 이점은 무엇입니까?
토토사이트를 위한 안전한 놀이터의 이점은 무엇입니까?토토사이트를 위한 안전한 놀이터의 이점은 무엇입니까?
토토사이트를 위한 안전한 놀이터의 이점은 무엇입니까?sangerarayal
 
온라인 카지노에 대해 알아야 할 사항
온라인 카지노에 대해 알아야 할 사항온라인 카지노에 대해 알아야 할 사항
온라인 카지노에 대해 알아야 할 사항sangerarayal
 
도박과 카지노에 대해 알아야 할 10가지
도박과 카지노에 대해 알아야 할 10가지도박과 카지노에 대해 알아야 할 10가지
도박과 카지노에 대해 알아야 할 10가지sangerarayal
 
온라인 바카라 가이드
온라인 바카라 가이드온라인 바카라 가이드
온라인 바카라 가이드sangerarayal
 
토토사이트 정보안내
토토사이트 정보안내토토사이트 정보안내
토토사이트 정보안내sangerarayal
 
How to Do Bank Reconciliation?
How to Do Bank Reconciliation?How to Do Bank Reconciliation?
How to Do Bank Reconciliation?sangerarayal
 
무료 온라인 카지노 게임에 대해 알아야 할 사항
무료 온라인 카지노 게임에 대해 알아야 할 사항무료 온라인 카지노 게임에 대해 알아야 할 사항
무료 온라인 카지노 게임에 대해 알아야 할 사항sangerarayal
 
온라인 도박에 대해 몰랐던 10가지
온라인 도박에 대해 몰랐던 10가지온라인 도박에 대해 몰랐던 10가지
온라인 도박에 대해 몰랐던 10가지sangerarayal
 
도박의 안전 놀이터와 관련하여 알아야 할 사항
도박의 안전 놀이터와 관련하여 알아야 할 사항도박의 안전 놀이터와 관련하여 알아야 할 사항
도박의 안전 놀이터와 관련하여 알아야 할 사항sangerarayal
 
안전한 놀이터에서 노는 이점 및 팁
안전한 놀이터에서 노는 이점 및 팁안전한 놀이터에서 노는 이점 및 팁
안전한 놀이터에서 노는 이점 및 팁sangerarayal
 
온라인 카지노에 대해 알아야 할 모든 것
온라인 카지노에 대해 알아야 할 모든 것온라인 카지노에 대해 알아야 할 모든 것
온라인 카지노에 대해 알아야 할 모든 것sangerarayal
 
All You Need to Know About Content Marketing
All You Need to Know About Content MarketingAll You Need to Know About Content Marketing
All You Need to Know About Content Marketingsangerarayal
 
Schuhreparatur: Der komplette Leitfaden
Schuhreparatur: Der komplette LeitfadenSchuhreparatur: Der komplette Leitfaden
Schuhreparatur: Der komplette Leitfadensangerarayal
 
A Guide to Aluminum Extrusion
A Guide to Aluminum ExtrusionA Guide to Aluminum Extrusion
A Guide to Aluminum Extrusionsangerarayal
 
Understanding Employer Branding
Understanding Employer BrandingUnderstanding Employer Branding
Understanding Employer Brandingsangerarayal
 
How do SARMs work? This is what you need to know
How do SARMs work? This is what you need to knowHow do SARMs work? This is what you need to know
How do SARMs work? This is what you need to knowsangerarayal
 

More from sangerarayal (18)

How to balance screen time with hands-on learning in Primary School going kids?
How to balance screen time with hands-on learning in Primary School going kids? How to balance screen time with hands-on learning in Primary School going kids?
How to balance screen time with hands-on learning in Primary School going kids?
 
大人のおもちゃのケアと清潔さについて知っておくべきことすべて
大人のおもちゃのケアと清潔さについて知っておくべきことすべて大人のおもちゃのケアと清潔さについて知っておくべきことすべて
大人のおもちゃのケアと清潔さについて知っておくべきことすべて
 
토토사이트를 위한 안전한 놀이터의 이점은 무엇입니까?
토토사이트를 위한 안전한 놀이터의 이점은 무엇입니까?토토사이트를 위한 안전한 놀이터의 이점은 무엇입니까?
토토사이트를 위한 안전한 놀이터의 이점은 무엇입니까?
 
온라인 카지노에 대해 알아야 할 사항
온라인 카지노에 대해 알아야 할 사항온라인 카지노에 대해 알아야 할 사항
온라인 카지노에 대해 알아야 할 사항
 
도박과 카지노에 대해 알아야 할 10가지
도박과 카지노에 대해 알아야 할 10가지도박과 카지노에 대해 알아야 할 10가지
도박과 카지노에 대해 알아야 할 10가지
 
온라인 바카라 가이드
온라인 바카라 가이드온라인 바카라 가이드
온라인 바카라 가이드
 
토토사이트 정보안내
토토사이트 정보안내토토사이트 정보안내
토토사이트 정보안내
 
How to Do Bank Reconciliation?
How to Do Bank Reconciliation?How to Do Bank Reconciliation?
How to Do Bank Reconciliation?
 
무료 온라인 카지노 게임에 대해 알아야 할 사항
무료 온라인 카지노 게임에 대해 알아야 할 사항무료 온라인 카지노 게임에 대해 알아야 할 사항
무료 온라인 카지노 게임에 대해 알아야 할 사항
 
온라인 도박에 대해 몰랐던 10가지
온라인 도박에 대해 몰랐던 10가지온라인 도박에 대해 몰랐던 10가지
온라인 도박에 대해 몰랐던 10가지
 
도박의 안전 놀이터와 관련하여 알아야 할 사항
도박의 안전 놀이터와 관련하여 알아야 할 사항도박의 안전 놀이터와 관련하여 알아야 할 사항
도박의 안전 놀이터와 관련하여 알아야 할 사항
 
안전한 놀이터에서 노는 이점 및 팁
안전한 놀이터에서 노는 이점 및 팁안전한 놀이터에서 노는 이점 및 팁
안전한 놀이터에서 노는 이점 및 팁
 
온라인 카지노에 대해 알아야 할 모든 것
온라인 카지노에 대해 알아야 할 모든 것온라인 카지노에 대해 알아야 할 모든 것
온라인 카지노에 대해 알아야 할 모든 것
 
All You Need to Know About Content Marketing
All You Need to Know About Content MarketingAll You Need to Know About Content Marketing
All You Need to Know About Content Marketing
 
Schuhreparatur: Der komplette Leitfaden
Schuhreparatur: Der komplette LeitfadenSchuhreparatur: Der komplette Leitfaden
Schuhreparatur: Der komplette Leitfaden
 
A Guide to Aluminum Extrusion
A Guide to Aluminum ExtrusionA Guide to Aluminum Extrusion
A Guide to Aluminum Extrusion
 
Understanding Employer Branding
Understanding Employer BrandingUnderstanding Employer Branding
Understanding Employer Branding
 
How do SARMs work? This is what you need to know
How do SARMs work? This is what you need to knowHow do SARMs work? This is what you need to know
How do SARMs work? This is what you need to know
 

Recently uploaded

KJPoppe DG AGRI Certification as a tool to reduce administrative burdens
KJPoppe DG AGRI Certification as a tool to reduce administrative burdensKJPoppe DG AGRI Certification as a tool to reduce administrative burdens
KJPoppe DG AGRI Certification as a tool to reduce administrative burdensKrijn Poppe
 
Trending Topics for events Presentation.pdf
Trending Topics for events Presentation.pdfTrending Topics for events Presentation.pdf
Trending Topics for events Presentation.pdfgaju619
 
DBX Investor Presentation - Q4 and FY 2023
DBX Investor Presentation - Q4 and FY 2023DBX Investor Presentation - Q4 and FY 2023
DBX Investor Presentation - Q4 and FY 2023Dropbox
 
Ultimate Guide to Choosing the Best Boom Barrier
Ultimate Guide to Choosing the Best Boom BarrierUltimate Guide to Choosing the Best Boom Barrier
Ultimate Guide to Choosing the Best Boom Barriernovusapl
 
Database Management.pdf
Database Management.pdfDatabase Management.pdf
Database Management.pdfBloomerang
 
Sustainability Roadmap Infographics_final.pdf
Sustainability Roadmap Infographics_final.pdfSustainability Roadmap Infographics_final.pdf
Sustainability Roadmap Infographics_final.pdfJai Babu
 
Proof Strategies CanTrust Index 2024
Proof Strategies CanTrust Index 2024Proof Strategies CanTrust Index 2024
Proof Strategies CanTrust Index 2024Proof
 
Decoding Generative AI-AI Playbook for Marketing Students_UPower DUGA_Supavad...
Decoding Generative AI-AI Playbook for Marketing Students_UPower DUGA_Supavad...Decoding Generative AI-AI Playbook for Marketing Students_UPower DUGA_Supavad...
Decoding Generative AI-AI Playbook for Marketing Students_UPower DUGA_Supavad...Supavadee(Noi) Tantiyanon
 
PDT 84 - 16m - Series A - Equals for Pitch Deck Teardown / Techcrunch
PDT 84 - 16m - Series A - Equals for Pitch Deck Teardown / TechcrunchPDT 84 - 16m - Series A - Equals for Pitch Deck Teardown / Techcrunch
PDT 84 - 16m - Series A - Equals for Pitch Deck Teardown / TechcrunchHajeJanKamps
 
Unlock Your Potential: Entrepreneurship Tips with Majdouline Alouah
Unlock Your Potential: Entrepreneurship Tips with Majdouline AlouahUnlock Your Potential: Entrepreneurship Tips with Majdouline Alouah
Unlock Your Potential: Entrepreneurship Tips with Majdouline AlouahMajdouline Alouah
 
HPM Panther (Captan 50% WP) Presentation
HPM Panther (Captan 50% WP) PresentationHPM Panther (Captan 50% WP) Presentation
HPM Panther (Captan 50% WP) PresentationHpm India
 
Sample Competitors' SWOT Analysis for your SEO Strategy
Sample Competitors' SWOT Analysis for your SEO StrategySample Competitors' SWOT Analysis for your SEO Strategy
Sample Competitors' SWOT Analysis for your SEO StrategyRemar Barquilla
 
Truths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and EntrepreneurshipTruths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and EntrepreneurshipYannis Charalabidis
 
The Story of Pharis Aboobacker.pptx
The Story of Pharis Aboobacker.pptxThe Story of Pharis Aboobacker.pptx
The Story of Pharis Aboobacker.pptxBhargavi M
 
HPM Hindustan M-45 (Fungicides) Presentation
HPM Hindustan M-45 (Fungicides) PresentationHPM Hindustan M-45 (Fungicides) Presentation
HPM Hindustan M-45 (Fungicides) PresentationHpm India
 
Database Set Up Basics Bloomerang Academy
Database Set Up Basics Bloomerang AcademyDatabase Set Up Basics Bloomerang Academy
Database Set Up Basics Bloomerang AcademyBloomerang
 
New Zealand Franchising Confidence Index | January 2024
New Zealand Franchising Confidence Index | January 2024New Zealand Franchising Confidence Index | January 2024
New Zealand Franchising Confidence Index | January 2024Franchize Consultants
 

Recently uploaded (20)

KJPoppe DG AGRI Certification as a tool to reduce administrative burdens
KJPoppe DG AGRI Certification as a tool to reduce administrative burdensKJPoppe DG AGRI Certification as a tool to reduce administrative burdens
KJPoppe DG AGRI Certification as a tool to reduce administrative burdens
 
Trending Topics for events Presentation.pdf
Trending Topics for events Presentation.pdfTrending Topics for events Presentation.pdf
Trending Topics for events Presentation.pdf
 
Charlie Caldwell - Living Smart with AI.pdf
Charlie Caldwell - Living Smart with AI.pdfCharlie Caldwell - Living Smart with AI.pdf
Charlie Caldwell - Living Smart with AI.pdf
 
DBX Investor Presentation - Q4 and FY 2023
DBX Investor Presentation - Q4 and FY 2023DBX Investor Presentation - Q4 and FY 2023
DBX Investor Presentation - Q4 and FY 2023
 
Ultimate Guide to Choosing the Best Boom Barrier
Ultimate Guide to Choosing the Best Boom BarrierUltimate Guide to Choosing the Best Boom Barrier
Ultimate Guide to Choosing the Best Boom Barrier
 
Database Management.pdf
Database Management.pdfDatabase Management.pdf
Database Management.pdf
 
Sustainability Roadmap Infographics_final.pdf
Sustainability Roadmap Infographics_final.pdfSustainability Roadmap Infographics_final.pdf
Sustainability Roadmap Infographics_final.pdf
 
5 Dr. Natalie Petouhoff_AI + Empathy.pdf
5 Dr. Natalie Petouhoff_AI + Empathy.pdf5 Dr. Natalie Petouhoff_AI + Empathy.pdf
5 Dr. Natalie Petouhoff_AI + Empathy.pdf
 
Proof Strategies CanTrust Index 2024
Proof Strategies CanTrust Index 2024Proof Strategies CanTrust Index 2024
Proof Strategies CanTrust Index 2024
 
Decoding Generative AI-AI Playbook for Marketing Students_UPower DUGA_Supavad...
Decoding Generative AI-AI Playbook for Marketing Students_UPower DUGA_Supavad...Decoding Generative AI-AI Playbook for Marketing Students_UPower DUGA_Supavad...
Decoding Generative AI-AI Playbook for Marketing Students_UPower DUGA_Supavad...
 
PDT 84 - 16m - Series A - Equals for Pitch Deck Teardown / Techcrunch
PDT 84 - 16m - Series A - Equals for Pitch Deck Teardown / TechcrunchPDT 84 - 16m - Series A - Equals for Pitch Deck Teardown / Techcrunch
PDT 84 - 16m - Series A - Equals for Pitch Deck Teardown / Techcrunch
 
Unlock Your Potential: Entrepreneurship Tips with Majdouline Alouah
Unlock Your Potential: Entrepreneurship Tips with Majdouline AlouahUnlock Your Potential: Entrepreneurship Tips with Majdouline Alouah
Unlock Your Potential: Entrepreneurship Tips with Majdouline Alouah
 
HPM Panther (Captan 50% WP) Presentation
HPM Panther (Captan 50% WP) PresentationHPM Panther (Captan 50% WP) Presentation
HPM Panther (Captan 50% WP) Presentation
 
Sample Competitors' SWOT Analysis for your SEO Strategy
Sample Competitors' SWOT Analysis for your SEO StrategySample Competitors' SWOT Analysis for your SEO Strategy
Sample Competitors' SWOT Analysis for your SEO Strategy
 
Truths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and EntrepreneurshipTruths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and Entrepreneurship
 
The Story of Pharis Aboobacker.pptx
The Story of Pharis Aboobacker.pptxThe Story of Pharis Aboobacker.pptx
The Story of Pharis Aboobacker.pptx
 
HPM Hindustan M-45 (Fungicides) Presentation
HPM Hindustan M-45 (Fungicides) PresentationHPM Hindustan M-45 (Fungicides) Presentation
HPM Hindustan M-45 (Fungicides) Presentation
 
Database Set Up Basics Bloomerang Academy
Database Set Up Basics Bloomerang AcademyDatabase Set Up Basics Bloomerang Academy
Database Set Up Basics Bloomerang Academy
 
New Zealand Franchising Confidence Index | January 2024
New Zealand Franchising Confidence Index | January 2024New Zealand Franchising Confidence Index | January 2024
New Zealand Franchising Confidence Index | January 2024
 
Bryan_Cassady - AI Powered Innovation.pdf
Bryan_Cassady - AI Powered Innovation.pdfBryan_Cassady - AI Powered Innovation.pdf
Bryan_Cassady - AI Powered Innovation.pdf
 

A Comprehensive Guide to Managed Services

  • 1. A Comprehensive Guide to Managed Services
  • 2.  "Managed services" is a vague term that can encompass a multitude of things. In this guide, we will explore the world of managed services in the context of IT. In IT, managed services refers to an external IT provider or a managed service provider (MSP), which manages some or all of the IT needs of a company.  As with most business solutions, there is no single answer in managed services. A company can outsource to an MSP for an IT need, for example security as a service, or it can outsource all of its IT needs, with managed packages that are designed to act as a complete technical team.  The goal of this guide is to cover everything a consumer needs to know about managed services, from the different types of solutions available to the pricing models that providers use. Once you have read the Complete Guide to Managed Services, you will be able to make an informed decision as to whether or not managed services are for you.
  • 3. Types of managed services  Backup as a service  Backup as a Service focuses on backup and recovery. With managed backups, all data stored in your infrastructure will be duplicated and stored on a secure external server. The frequency of backups depends on the recovery plan.  A recovery plan, or disaster recovery plan (DRP), sets out what will happen when or if your digital environment fails, setting specific expectations for a managed service provider. Recovery plans revolve around recovery time objections (RTO) and recovery point objections (RPO) that you establish with the MSP . The RTO is an easy concept to understand. It's how quickly you expect your systems to be restored.  The RPO is a bit more complicated. The purpose of the recovery point is the age of the files that you expect to restore. A provider will base how often they run backups on the RPO you set. For example: If you expect files restored after a backup to be no more than an hour old, an MSP should run backups at least every hour. By backing up more frequently, you ensure that if the worst were to happen, your most recent work would be saved.
  • 4. Desktop as a service  With Desktops as a Service (DaaS), a third party hosts the back-end of a virtual desktop infrastructure (VDI). So when you log into your DaaS, the entire operating system runs from the MSP virtual cloud infrastructure. DaaS can be accessed through software on a computer or online. Not only is DaaS easy to access, but VDI offers an additional level of security. It's a great solution for companies that work with very sensitive data, have Bring Your Own Device policies, and / or have a lot of telecommuters.
  • 5. Analysis of data  With Data Analysis as a Service, a provider will monitor, capture, and analyze network data to help customers implement more effective business solutions. The proposed solutions can lead to anything from a procedural change to increased revenue.
  • 6. Networks and infrastructure  Networks and infrastructure can mean a couple of things. Some managed service providers in IT companies in Durban will maintain the servers virtually, performing maintenance and backups off-site. Others will host and maintain servers in their own data centers or rent space on their own servers. Knowing which is the best option for you depends on the size of your business and / or the amount of data you want to store. Buying and hosting your own server is easily the most expensive option, considering that you need to replace the hardware approximately every 5 years. 
  • 7. Software as a service  With Software as a Service, managed service providers distribute applications through the cloud and then act as intermediaries between their business and the software developer. Sometimes you can go straight through the software developer, but by going through the MSP you are guaranteed to always have the latest updates at no extra cost and a more personalized customer service experience. It is the difference between buying food at the supermarket and ordering it directly from the wholesaler.
  • 8. Supporting services  Support services cover technical assistance and troubleshooting needs. They are one of the most popular managed services on the market. With support services, the MSP takes care of day-to-day problems such as password resets or software updates from IT support Durban. Most support services will cover mobile devices, tablets, and printers. Some will even provide on-site solutions when needed. 
  • 9. Managed packages  Managed packages are full-service managed solutions designed to act as an internal IT team. These packages combine various managed service solutions. At a minimum, they should include some form of comprehensive security, backup, monitoring, and support services. 
  • 10. Managed service alternatives  Choosing the best way to handle your company's IT needs is an important decision, one that can hamper or improve you professionally. Before learning more about managed services like web design Durban, you need to understand how you stack up against the competition.  Sixty percent of IT vendors have moved away from Break-Fix to managed services There are two alternatives to managed services:  The Break-Fix Model: The practice of only calling IT professionals when there is a problem or when an update is needed.  In-House IT: Employ a designated IT staff or person within your software company Durban to take care of all your technology needs.  What each has to offer and how they compare to managed services are as different as night and day. Break-Fix is a widely discarded model that can be completely replaced by managed services, while internal IT and managed services play very well against each other. Digging a little deeper into each of them will help you make a smarter IT decision in the long run.
  • 11. Repair of breaks  The Break-Fix model is simply the idea that when a piece of technology “breaks” someone is called in to “fix” it. The rest of the time you cross your fingers and hope that everything is fine. However, hope is not a good business model, which is why 60% of IT vendors have moved from a Break-Fix model to Managed Services. 
  • 12. Cost  The Break-fix model charges users for inquiries, repairs performed, and labor by the hour. Budgeting for unforeseen problems is impossible and there is no real way to know if you are paying a fair price. No preventive measures are being taken to avoid future problems either, so with Break-Fix, you are leaving yourself open to unexpected costs.  Networking company Durban services have a fixed monthly price, so instead of worrying about unexpected costs every month, you can easily budget for your IT needs. Most MSPs require a contract, which can put off some clients. It is important to remember that a contract is as beneficial to the customer as it is to the supplier. An MSP contract will ensure that not only are you covered in the event of an emergency, but your provider will work to prevent one from occurring altogether.
  • 13. Trust and control  It is true that with managed services you must place some trust in your provider. They will have full access to your system and will be responsible for its maintenance. Some business owners feel more secure with Break-Fix because they can control why and when they ask for help.  Managed service providers want partnerships based on trust. The truth is that Break- Fix requires as much trust as managed services and offers much less control. You still have to trust someone with your data and systems, but you have little to no control over what they are actually doing. Usually an engineer just comes in, fixes what's wrong, and then sends you the invoice.  Managed service providers encourage collaboration. They want to work with you to find a plan that meets the specific needs of your business. Together, they create a Service Level Agreement (SLA) that outlines everything you can expect from your MSP , including strategic reports, recommendations, and action plans, so you always know what's going on with your systems.
  • 14. Short Sited  The golden rule in IT is that anything that can go wrong will go wrong. With the Break-Fix model, preventive measures are not included. No one is there to detect problems that start small but continue to cause serious damage. With Managed Services, experts are always monitoring your systems for threats and / or irregularities. Plus, they often offer 24/7 technical support, so if you ever feel unsure about an IT issue, you can call, instant message, or email them.   There is also the familiarity factor to consider. With Break-Fix, the engineer who comes to help you will not be as familiar with your system as an MSP you have been constantly monitoring. You will have to pay more for them to become familiar with your system before they can even see the problem.
  • 15. In-House IT  Managed service packages can act as a complete internal IT team. There is something comforting about having someone on site, and anyone who has ever had to call a product support line can tell you that face-to-face interaction is sometimes preferable.   Many companies have an IT department, or even a single IT appointee. In many cases, internal IT and managed services work in perfect harmony. In fact, a CompTIA survey found that only 6 percent of companies that adopted Managed Services laid off IT staff. There are a variety of benefits that come from a partnership with a managed service provider. 
  • 16. Freeing up time  The responsibilities of internal IT staff are not limited to maintaining and repairing technology. Much of what in-house IT experts do is find ways your organization can drive productivity, foster growth, and refine your product or service. Too often, IT staff are wasted on minor help desk tasks when they could focus on general items. This is where a managed service provider can help.   Instead of replacing in-house IT with an MSP , you can use managed services to make up for slack and take care of day-to-day tasks. Daily IT management such as help desk or updates is so time consuming that internal professionals often have little to no time to develop new projects. Your IT expert's time would be better spent focusing on business development rather than resetting passwords. 
  • 17. Access to experience  No one is an expert on everything, and even the most talented IT genius will have holes in their resume. Maybe you have an engineer who's awesome at programming, but not the best at network management. Instead of hiring another employee to fill that void, you can outsource your network and infrastructure to an MSP . You'll save money and free up your programmer to focus on what they do best.   Outsourcing also gives internal staff access to the latest technology. Staying on top of software updates and new technology can be all-consuming. MSPs can help your internal IT by managing all your third-party software, from cloud solutions to email. The cherry on top is that you have local customer support if something goes wrong, rather than spending hours in the phone tree of a large software conglomerate.
  • 18. But do you need it?  As enjoyable as in-house IT can be, not every business needs it. At a minimum, having a single full-time IT staff member can run a business for between $ 40,000 and $ 60,000. If you are a small business or even a medium-sized business that is not heavily reliant on technology, that price can be unjustifiable.  Managed Services can provide you with all your in-house IT support, at a fraction of the price. As your business grows and you discover the need to hire a full-time staff member, you can simply narrow down your managed solutions to find that sweet spot of support.
  • 19. About Us  Datalink IT Services is a Durban based IT Company that specialises in IT Support & Consulting, Web Design & Development, Software & Android App Development and Cloud Services like Microsoft 365, Microsoft Azure, Amazon Web Services (AWS) and Cloud Backups.  Website - https://www.dlit.co.za/