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EUDATA WCS
Leap to Next Generation
Customer Care
Are you
addressing
the
of
your
?
Your Challenge
Increase Web site convertion rate
Increase Customer Retention
Understand y...
We
Develop
products that
enhance WEB
customer care
performance
We are
Experts in
integrating
these products
into complex
c...
CUSTOMER ENGAGEMENT
• Static Button on Web Sites, Email,
Banner
• Proactive Engagement based on
customer activity
• Expert...
We provide the best Video Chat
in the market
WCS supports both Contact Center
and Expert based Engagement
Mobile Devices a...
WCS Numbers
140.000/month session
5000/day Session
3000/day concurrent agents
10 Enterprise Companies
More than:
Reference...
Customer Care
Branches, agency,
Shop
Remote Expert
CUSTOMERS
Video Chat for Customer Service
Business Impact: The impact on businesses is potentially high, because video is a media th...
Video Chat for Customer Service
“We consider our inclusion in the Cool Vendor report by
Gartner a great confirmation of ou...
Agent Experience
Customer
Position
Customer Info
Collaboration
Agent
Status
Session
Control
Hipo
Sighted
 Full Web based
...
WCS Channels
CHAT/Email AUDIO/VIDEO
Create Real Time communications between Experts or
Branch staff and customers
Local or Virtual BranchCustomer
Expert Advis...
Mobile SDKs
Integration of the Chat, Audio/Video and collaboration
features into Mobile APPs
Contact us
Welcome in your:
A...
The as a service WCS
The Full capacity of WCS, directly from the cloud
www.unyco.net
Video-Chat with a UniCredit Consultant on the official web portal and on
Online Banking via Internet
VIDEO-CHAT
WITH THE C...
Full Featured Platform
 Mobile, Web, Proactive, Expert
 12000 monthly Contact Center Session
 5000 Family Banker and 1 ...
Communication
sales@eudata.biz
More Info
www.eudata.biz/products/wcs/
eudata
Via Melchiorre Gioia 55/C
20124 Milano
tel.: ...
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Eudata WCS - Leap to the next generation customer interaction

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Eudata is the main actor in the Italian segment of the Customer Engagement. For over five years we provide platforms for Customer Engagement to the main Italian and international institutions, making multi-channel access to services clients and agencies. Eudata provides solutions that make uniform the customer experience, increasing customer retention and sales opportunities.

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Eudata WCS - Leap to the next generation customer interaction

  1. 1. EUDATA WCS Leap to Next Generation Customer Care
  2. 2. Are you addressing the of your ? Your Challenge Increase Web site convertion rate Increase Customer Retention Understand your customer behavior Improve the productivity of your agents Increase the results of your marketing campaign Provide to customers remote access to your branches
  3. 3. We Develop products that enhance WEB customer care performance We are Experts in integrating these products into complex customer platforms We Specialize in multichannel customer interaction What We Do
  4. 4. CUSTOMER ENGAGEMENT • Static Button on Web Sites, Email, Banner • Proactive Engagement based on customer activity • Expert Advisor • Lead Profile • Georeference REAL TIME COMMUNICATION • Email • Web Call Back • Chat • Audio Video • Collaboration • Support for Web, Mobile, Kiosk CONTACT CENTER • Agent Desktop • Quantitative + Qualitative Analytics • External CTI and Voice Portal connectors • Visual IVR WCS
  5. 5. We provide the best Video Chat in the market WCS supports both Contact Center and Expert based Engagement Mobile Devices are fully supported (based on SDK) Create a unique user experience with SDKs. Everything can be custom. Eudata WCS Competive Advantages
  6. 6. WCS Numbers 140.000/month session 5000/day Session 3000/day concurrent agents 10 Enterprise Companies More than: References: Business Case: http://www.eudata.biz/case-studies/
  7. 7. Customer Care Branches, agency, Shop Remote Expert CUSTOMERS
  8. 8. Video Chat for Customer Service Business Impact: The impact on businesses is potentially high, because video is a media that will please consumers, as well as serve as a useful tool for field technicians Benefit Rating: High Eudata WCS identified as a “sample vendor” by Gartner in the Hype Cycle for: - CRM Customer Service and Support, 2013 - Hype Cycle for Contact Center 2013 Published: 23 July 2013 Analyst: Michael Maoz Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
  9. 9. Video Chat for Customer Service “We consider our inclusion in the Cool Vendor report by Gartner a great confirmation of our mission to enable our customers in providing the greatest digital experience while engaging their clients using web or mobile devices,” said Sandro Parisi, CEO of “Eudata srl”.
  10. 10. Agent Experience Customer Position Customer Info Collaboration Agent Status Session Control Hipo Sighted  Full Web based  Customer info  Geolocalization  Multichat  Internal Trouble Ticketing (Result)  Collaboration Features  Transfer to agent  Email resume  Audio and Video Available also as Client or SDK (Java, .NET) for external integrations Chat Window Video Panel (Option) Session Email Trouble Ticketing
  11. 11. WCS Channels CHAT/Email AUDIO/VIDEO
  12. 12. Create Real Time communications between Experts or Branch staff and customers Local or Virtual BranchCustomer Expert Advisor
  13. 13. Mobile SDKs Integration of the Chat, Audio/Video and collaboration features into Mobile APPs Contact us Welcome in your: APP Login: Pwd: Wait for an agent… Welcome! Send
  14. 14. The as a service WCS The Full capacity of WCS, directly from the cloud www.unyco.net
  15. 15. Video-Chat with a UniCredit Consultant on the official web portal and on Online Banking via Internet VIDEO-CHAT WITH THE CONSULTANT UNICREDIT DIRECT POSITION IS A KEY  Inserted into the Home Page BVI  In a month more than 4 times of contacts increase EFFICENCY  Tool: multichat  Training: reduce chat duration is a key for your agents Process Commercial Video-Chat works with end2end sales processes; developing of:  Document sharing  Desktop sharing To better support remote sales CUSTOMER EXPERIENCE  Easy to use for end customer  Clientless About 4.000 Video-Chat/Month
  16. 16. Full Featured Platform  Mobile, Web, Proactive, Expert  12000 monthly Contact Center Session  5000 Family Banker and 1 million of customers Next step  Mobile extension  Increase customer usage  Deeper integration into customer processes
  17. 17. Communication sales@eudata.biz More Info www.eudata.biz/products/wcs/ eudata Via Melchiorre Gioia 55/C 20124 Milano tel.: +39 02 45495098 fax : +39 02 45495099

Eudata is the main actor in the Italian segment of the Customer Engagement. For over five years we provide platforms for Customer Engagement to the main Italian and international institutions, making multi-channel access to services clients and agencies. Eudata provides solutions that make uniform the customer experience, increasing customer retention and sales opportunities.

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