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Company Profile
Eudata was founded in 2006 as a system integration company focused on
customer care
From 2011 is on the ma...
Are your Customers
Happy?
Customer Service makes the
difference between happy
and unhappy customers
What if you have poor
Customer Service?
Lost of Sales Opportunities
Churn
Brand impacts
Inefficiency of your team
Eudata Solution is a
Customer Centric
Platform designed to
manage innovative
channels and
communication flows
Our Target
Redefine the Customer Service
market space, becoming the most
innovative application used by
Enterprises to dea...
Thanks to its flexible structure, Eudata WCS can be a point solution if you need only specific features
(like chat, video ...
Online
Self
Comparison
Customer
Engagement
and
Support
Happy
Customer
Go to the Branch
to sign a Contract or
buy a product...
Video Chat for Customer Service
“We consider our inclusion in the Cool Vendor report by
Gartner a great confirmation of ou...
BIG Market Applauses
140.000/month session
5000/day Session
3000/day concurrent agents
10 Enterprise Companies
More than:
...
Our Valuable Friends
External Connectors for Agent/Expert
CRM Integration
via standard API
Visual Partner Map
Industries: Finance, Public Administration, Utilities, Fashion, Food
Feel Free to Design your
Customer’s Experience…
Agent Experience
Customer
Position
Customer Info
Chat
Window
Collaboration
Agent
Status
Video
Panel
(Option)
Reduce
Area
C...
WCS
Our Real Time Channels
CHAT AUDIO/VIDEOEudata solution detect automatically your device
and set the best protocol to u...
Our Customer Success Case
http://www.eudata.biz/unicredit-video-contact-center/
Unicredit Bank
Unicredit Group is one of t...
Our Customer Success Case
http://www.eudata.biz/mediolanum-video-contact-center-expert-advisor-mobile-proactive/
Mediolanu...
Our Customer Success Case
Intesa San Paolo
Intesa San Paolo is one of the leading italian financial institute. ISP uses WC...
Our Customer Success Case
Zagrebacka Banka
Zaba Bank is the leading financial institute in Croatia. They are using WCS to ...
Local Branch
Personal Banker
Create real time communications between customers,
Experts or branch employees
Customer
2
Design your Customer
Journey
Reuse your Infrastructure
CRM, Contact Center, Presence
Ready for the future
Technologies
W...
eudata
Via Melchiorre Gioia 55/C
20124 Milano
tel.: +39 02 45495098
fax : +39 02 45495099
Eudata 2015 - Omnichannel Seamless Customer Experience
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Eudata solution is designed for large enterprises that need to engage digital customers, using the most innovative and effective channels to provide a superior customer experience from web, mobile and kiosks. With Eudata solution enterprises can provide access to customer care group, personal advisors, shops, branches or agencies. All with a unique platform that supports the creation of advanced business rules in order to give to end customers a seamless omnichannel experience. Email, chat, audio, video and collaboration. WebRTC or Flash support for audio/video. Mobile devices fully supported via native SDKs

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Eudata 2015 - Omnichannel Seamless Customer Experience

  1. 1. Company Profile Eudata was founded in 2006 as a system integration company focused on customer care From 2011 is on the market our multichannel solution Eudata is the leading company of a group where are working more than 80 people, with a turnaround of about 5 million euros
  2. 2. Are your Customers Happy? Customer Service makes the difference between happy and unhappy customers
  3. 3. What if you have poor Customer Service? Lost of Sales Opportunities Churn Brand impacts Inefficiency of your team
  4. 4. Eudata Solution is a Customer Centric Platform designed to manage innovative channels and communication flows
  5. 5. Our Target Redefine the Customer Service market space, becoming the most innovative application used by Enterprises to deal with end customers
  6. 6. Thanks to its flexible structure, Eudata WCS can be a point solution if you need only specific features (like chat, video chat, email, …) or your multichannel / omnichannel / cross channel solution
  7. 7. Online Self Comparison Customer Engagement and Support Happy Customer Go to the Branch to sign a Contract or buy a product Will Be Automatically Recognized and a consultant With all his detail will welcome him Customer Centre Send to the Branch The details Seamless Multichannel Customer Experience
  8. 8. Video Chat for Customer Service “We consider our inclusion in the Cool Vendor report by Gartner a great confirmation of our mission to enable our customers in providing the greatest digital experience while engaging their clients using web or mobile devices,” said Sandro Parisi, CEO of “Eudata srl”.
  9. 9. BIG Market Applauses 140.000/month session 5000/day Session 3000/day concurrent agents 10 Enterprise Companies More than: References: Business Case: http://www.eudata.biz/case-studies/
  10. 10. Our Valuable Friends
  11. 11. External Connectors for Agent/Expert CRM Integration via standard API
  12. 12. Visual Partner Map Industries: Finance, Public Administration, Utilities, Fashion, Food
  13. 13. Feel Free to Design your Customer’s Experience…
  14. 14. Agent Experience Customer Position Customer Info Chat Window Collaboration Agent Status Video Panel (Option) Reduce Area CRM Session Control Hipo Sighted
  15. 15. WCS Our Real Time Channels CHAT AUDIO/VIDEOEudata solution detect automatically your device and set the best protocol to use between WebRTC, Flash or native
  16. 16. Our Customer Success Case http://www.eudata.biz/unicredit-video-contact-center/ Unicredit Bank Unicredit Group is one of the European leading financial institute with branches in Italy, Germany, Austria, Croatia and in many other countries. Next Step MobileAccess UnderEvaluation Expert Advisor, integrated with MS Lync Running ProactiveEngagement UnderEvaluation VideoRecording UnderEvaluation Active Customers: 8M Agents: 800 60000 customers served per year
  17. 17. Our Customer Success Case http://www.eudata.biz/mediolanum-video-contact-center-expert-advisor-mobile-proactive/ Mediolanum Bank Mediolanum is the leading online bank in Italy Next Step MobileAccess Active Expert Advisor, Active ProactiveEngagement UnderEvaluation HTML5 Support UnderEvaluation Active Customers: 1M Agents: 350 Family Banker: 5000 https://www.youtube.com/watch?v=_sji-p6g4QA
  18. 18. Our Customer Success Case Intesa San Paolo Intesa San Paolo is one of the leading italian financial institute. ISP uses WCS from 2011 to support customers through contact center agents. The solution is fully integrated into their contact center, agents will use the same phone to receive traditional calls and Web Calls. The platform is also integrated with ISP CRM in order to track and manage the customer. Next Step Platform update to add new features Running Agents: 400 240.000 customers served per year Award: Cerchio d’argento 2011 – Cat. Nuovi Servizi
  19. 19. Our Customer Success Case Zagrebacka Banka Zaba Bank is the leading financial institute in Croatia. They are using WCS to address innovative and personalized customer experience to digital customers. Next Step MobileAccess UnderEvaluation Platform Upgrade Running ProactiveEngagement UnderEvaluation VideoRecording UnderEvaluation Agents: 50 60000 customers served per year https://www.youtube.com/watch?v=7pwHrDLk-mE#t=17
  20. 20. Local Branch Personal Banker Create real time communications between customers, Experts or branch employees Customer
  21. 21. 2 Design your Customer Journey Reuse your Infrastructure CRM, Contact Center, Presence Ready for the future Technologies WebRTC, Social, Next Business Action summarizing 1 3
  22. 22. eudata Via Melchiorre Gioia 55/C 20124 Milano tel.: +39 02 45495098 fax : +39 02 45495099
  • PavanKumar1032

    Aug. 6, 2019

Eudata solution is designed for large enterprises that need to engage digital customers, using the most innovative and effective channels to provide a superior customer experience from web, mobile and kiosks. With Eudata solution enterprises can provide access to customer care group, personal advisors, shops, branches or agencies. All with a unique platform that supports the creation of advanced business rules in order to give to end customers a seamless omnichannel experience. Email, chat, audio, video and collaboration. WebRTC or Flash support for audio/video. Mobile devices fully supported via native SDKs

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