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Our Target
Bring together all the Digital
Channels providing to the customer
a single access point and managing
inside all...
Digital channels in
Customer Service will
overtake voice in two years
Can your company Act as
One while dealing with
Digital Customers?
SOCIALBRANCH/SHOP/KIOSK MOBILEWEB
CONTACT
CENTER
BRANCH
EMPLOYEES
EXPERT
Feel Free to Design your Customer’s Experience…
“Act As One”
using Technology to
build Value added
Customer Journey
around your customer
Video Chat for Customer Service
“We consider our inclusion in the Cool Vendor report by
Gartner a great confirmation of ou...
Thanks to its flexible
structure, Eudata WCS
can be a point solution if
you need only specific
features (like chat, video
...
BIG Market Applauses
140.000/month session
5000/day Session
3000/day concurrent agents
10 Enterprise Companies
More than:
...
Eudata 2015 - Act As One with your digital customers
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Eudata solution helps organizations in providing a fantastic experience for the most complex customer journeys imaginable

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Eudata 2015 - Act As One with your digital customers

  1. 1. Our Target Bring together all the Digital Channels providing to the customer a single access point and managing inside all the complexity of the different flows to agent, branches, shops or expert
  2. 2. Digital channels in Customer Service will overtake voice in two years
  3. 3. Can your company Act as One while dealing with Digital Customers?
  4. 4. SOCIALBRANCH/SHOP/KIOSK MOBILEWEB CONTACT CENTER BRANCH EMPLOYEES EXPERT Feel Free to Design your Customer’s Experience…
  5. 5. “Act As One” using Technology to build Value added Customer Journey around your customer
  6. 6. Video Chat for Customer Service “We consider our inclusion in the Cool Vendor report by Gartner a great confirmation of our mission to enable our customers in providing the greatest digital experience while engaging their clients using web or mobile devices,” said Sandro Parisi, CEO of “Eudata srl”.
  7. 7. Thanks to its flexible structure, Eudata WCS can be a point solution if you need only specific features (like chat, video chat, email, …) or your multichannel / omnichannel / cross channel solution
  8. 8. BIG Market Applauses 140.000/month session 5000/day Session 3000/day concurrent agents 10 Enterprise Companies More than: References: Business Case: http://www.eudata.biz/case-studies/
  • MarketRevolution

    Jul. 31, 2015

Eudata solution helps organizations in providing a fantastic experience for the most complex customer journeys imaginable

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