eProject User Experience: the reality

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A look at the issues of project team user experience in technology project land

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  • eProject User Experience: the reality

    1. 1. ePROJECT USER EXPERIENCE: …the reality
    2. 2. PROJECT ZEN Development processes to improve organizational performance
    3. 3. PROJECT ZEN : ROLES •Test Manager •Usability analyst •Instructional Designer
    4. 4. PROJECT DESIGN ‘ The project manager must ensure that there is transparency of roles across the project team…’ ‘ Project team usability & user experience are directed towards the creation & deployment of a user friendly product...’
    5. 5. USER CENTRED DESIGN ‘ UCD is about designing the total user experience...’
    6. 6. ‘ The ease with which a user can successfully interact with and use an application, web site or process to achieve their goals...’ USABILITY and project team each other & develop
    7. 7. USABILITY
    8. 8. INFORMATION GATHERING •What information to capture? •Who and what will you ask? •Observe user tasks & activities •Consult Users and project team
    9. 9. PROJECT DESIGN : COMMUNICATIONS ‘ A successful project team user experience will only occur if the communications strategy is implemented effectively...’
    10. 10. RING! RING! A: How can I find the link to access Reporting in the Merch application? Hello : John Sandler speaking WHEN THINGS GO WRONG It’s Aminda from the Merch Test team JS : Hi - how can I help?
    11. 11. WHEN THINGS GO WRONG JS: Haven’t you had regular interface updates from the developers? A: Yes – but the UI has changed & I wasn’t informed. I can’t find the location of the Reports. HELP!!
    12. 12. WHEN THINGS GO WRONG : UI
    13. 13. WHEN THINGS GO WRONG : TESTING Test Plan about: • Tasks & user performance • UI & navigation errors • Test Case scripts & validation • Communication
    14. 14. WHEN THINGS GO WRONG : TESTING
    15. 15. SUMMARY • Communications strategy • Include ALL stakeholders • Project usability successful if team have clear understanding of their role
    16. 16. THANKS
    17. 17. REFERENCES • Sandler, John ICL 2010 Proceedings • www.dilbert.com CONTACT johnsandler@fastmail.fm @greyrab (Twitter)

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