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NEGOTIATING WITH  CUSTOMERS<br />Presented by:-<br />RiteshRanjan<br />Sandip Kumar<br />ShikhankPunia<br />Shithil Kumar<...
WHO IS THE CUSTOMER	<br />A Customer is the most  important  person in a company . A customer is not dependent on the comp...
DIFFERENT TYPES OF CUSTOMERS<br /><ul><li>SILENT  CUSTOMERS
WOMEN CUSTOMERS
ANXIOUS  CUSTOMERS
RUDE  CUSTOMERS
BARGAIN HUNTER CUSTOMERS
ARGUMENTATIVE CUSTOMERS
TALKATIVE CUSTOMERS
IMPULSIVE CUSTOMERS</li></li></ul><li>SILENT CUSTOMERS<br />A silent customer is the one who remains quiet when the salesm...
WOMAN CUSTOMERS<br />These customers represents the female segment of the customers group . These are considered to be the...
ANXIOUS CUSTOMERS<br />Anxious customers are those group of customers who are very anxious to  know about  the product  an...
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Negotiating with _customers143.ppt

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negotiating with customers

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Negotiating with _customers143.ppt

  1. 1. NEGOTIATING WITH CUSTOMERS<br />Presented by:-<br />RiteshRanjan<br />Sandip Kumar<br />ShikhankPunia<br />Shithil Kumar<br />SouranshuParia<br />Sumit Kumar<br />
  2. 2. WHO IS THE CUSTOMER <br />A Customer is the most important person in a company . A customer is not dependent on the company but the company depends upon the customer . A company does not do any favour to the customer by serving him but a customer does favour to the company by buying the products of that company.<br />
  3. 3. DIFFERENT TYPES OF CUSTOMERS<br /><ul><li>SILENT CUSTOMERS
  4. 4. WOMEN CUSTOMERS
  5. 5. ANXIOUS CUSTOMERS
  6. 6. RUDE CUSTOMERS
  7. 7. BARGAIN HUNTER CUSTOMERS
  8. 8. ARGUMENTATIVE CUSTOMERS
  9. 9. TALKATIVE CUSTOMERS
  10. 10. IMPULSIVE CUSTOMERS</li></li></ul><li>SILENT CUSTOMERS<br />A silent customer is the one who remains quiet when the salesman is explaining about the products and the services the company is providing.<br />How to face silent customer?<br />A salesperson should tell in detail about the product and the services offered by the company ,as this type of customer speak’s very little and does not open his views about the product like what are his likes and dislikes in front of the salesperson<br />
  11. 11. WOMAN CUSTOMERS<br />These customers represents the female segment of the customers group . These are considered to be the most vulnerable customers .<br />How To Face Women Customer’s?<br />These type of customers need proper attention and care . The queries of these customers should be solved very patiently and humbly .These customer groups denote the maximum market share of the buyers group.<br />
  12. 12. ANXIOUS CUSTOMERS<br />Anxious customers are those group of customers who are very anxious to know about the product and are very eager to buy<br />How to negotiate with this type of customer ?<br />These type of customer are quite eager to buy the product and services .The salesman needs to talk point to point with this group of customers.<br />
  13. 13. RUDE CUSTOMERS<br />Rude customers are those group of customers who doesn’t listen to the sales person and talk to them in a rude manner.<br />How to negotiate with this type of customer?<br /> A sales person should be patience enough and should answer the queries of the customer in very cool manner and should not get angry .<br />
  14. 14. BARGAIN HUNTER CUSTOMERS<br />Bargain hunter are those group of customers ,who bargains a lot about the prices of the product and services offered by the company<br />How to negotiate with this type of customer?<br />This type of customer group are quiet miser about the prices of the product . The sales person needs to explain the features about the product and give the best prices possible to the customer offered by the company<br />
  15. 15. ARGUMENTATIVE CUSTOMER<br />Argumentative customer are those customer who argues a lot about the features of the products and tries to rectify himself right and the salesperson wrong<br />How to negotiate with the customer?<br />The salesperson needs to talk patiently with the customer and needs to speak about the features of the product and services offered by the company.<br />
  16. 16. TALKATIVE CUSTOMERS<br />Talkative customers are those customers who talks a lot and shows that he is quite knowledgeable about the product and services he is going to buy from the company.<br />How to negotiaite with such type of customers?<br />Talkative customers needs special attention from the salesman as they asks a lot of question .So a salesperson needs to answer all his questions patiently and clarify his doubts without getting impatient.<br />
  17. 17. IMPULSIVE CUSTOMER<br />Impulsive customers are those group of customers who are always in hurry and never listen to the customer in a proper manner.<br />How to negotiate with such type of customers?<br />A salesperson needs to talk very precise in their talk .The salesperson should be talking about the features of the product and the service provided by the company.<br />
  18. 18. The presentation ends here<br />

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