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mm bagali, phd
professor of strategic HRM,
Brand Ambassador, Asian HR Board, India
JAIN University
mm.bagali@jainuniversit...
My personal wishes for the
New Year - 2016
All the Best
agenda
best lessons for great presentations
Effective Strategies in Communications
Language Tips : Critical in communicati...
CMS Business School / Bangalore
Few other areas of concern
Communication using simple language to explain the
subject matt...
communication and presentation
skills for better results
CMS Business School / Bangalore
As with any journey, success
is usually determined by the degree of ....
preparation
prepa...
CMS Business School / Bangalore
Future Work Skills 2020
Institute for the Future for
the University of Phoenix Research In...
CMS Business School / Bangalore
55% of what people perceive of others comes from body language and facial
expressions
38% ...
best lessons for
great presentations
CMS Business School / Bangalore
What is Effective Class teaching / Presentation
Post Doctoral
Research
Consultancy
Others
Craft a Story that captures
BOTH ….. HEART and MIND
BRING SOME GOOD
images
have a strong
SCRIPT
create slides to audience say
WOW
tell how this presentation make
LIFE BETTER
Use simple language
FREE OF JARGONS
No other way than
EXCELENCE
Words I Sentence I Quotations I et al
Have main
BULLET points and Power words
CMS Business School / Bangalore
Effective Strategies in Communication I Presentation
How well you tell what you want to te...
CMS Business School / Bangalore
As a teacher,
Knowing your own persona, which reflects
presentation and communication
I am OK,
You are OK
I am OK,
You are not OK
I am not OK,
You are OK
I am not OK,
You are not OK
Assertive Aggressive
Passi...
CMS Business School / Bangalore
Presentation
Open to other ideas
Connect Emotionally
Novelty
Leave a mark
Engage
Talk of a...
CMS Business School / Bangalore
CMS Business School / Bangalore
Use Humor
Avoid words that Hurt
Change Abrasive Behavior
Handle Disagreements with Tact
El...
CMS Business School / Bangalore
Give Non Verbal Cues
Check your Posture
Be Flexible / Be Likable
Commit to being Truthful
...
CMS Business School / Bangalore
Get to the point Quickly
Explain abstract Words
Use Gender Neutral Language
Cite Source of...
CMS Business School / Bangalore
Repeat Major Points
Find out what your Listener wants
Define Acronyms
Reduce Jargon
Use An...
28
Delightful Slips in Communication
[Some practical examples]
29
Typist typed “T” in place of “C” while addressing a
letter to ………
Chief Minister as ……….Thief Minister
30
Maternity benefit circular by
Govt:
…..Every women by whom a claim for maternity
benefit is made shall furnish evidence...
31
A note to Registrar of marriages:
I am signing my marriage certificate; the previous one
was a mistake
32
Lost and found Column
Sir, I am glad to inform you that my mother-in-law
reported missing is found at last, is now, dead
33
Classified Advertisement
A piano is offered for sale by a lady with carved oak legs
34
Mother died in infancy
Mother died when I was an infant
CMS Business School / Bangalore
Introduce yourself
Opening relate to Central Theme / Meaningful/
brief/ No Negative start/...
CMS Business School / Bangalore
Should build goodwill
Too many technical words / jargon avoid
Too long sentence
Give backg...
CMS Business School / Bangalore
Be positive in approach
Be polite and courtesy
Be assertive
Be patient
Avoid vagueness
Jud...
CMS Business School / Bangalore
Be sure your action supports your communication
Listening is part of communication
Don’t m...
CMS Business School / Bangalore
Structuring your communication
Non Verbal
How you look
to the people
Body
language
How you...
Let us all think
BIG
Let us all think
BIG
CMS Business School / Bangalore
Language Tips : Critical in communication Language Tips : Critical in communication Langua...
Language tips
Be aware of slang
Avoid foul language
Explain acronyms and jargon
Avoid sarcasm
Power robbers (“I hope,” “I ...
Use Good Speech Habits
Phrases To use
“ One moment please”,
“Yes”, “All right”,
“Good-bye”
“please”
“thank you”,
“hello” a...
CMS Business School / Bangalore
No EGO
Solid EYE Contact
Good Posture
Natural Gesture
Voice and vocal variety
Effective us...
CMS Business School / Bangalore
Nod the head
Appreciation
In between Yes/ NO/ A minute
Listen with a purpose
Hold Anger / ...
CMS Business School / Bangalore
Generous in Praise / Appreciation
Considerate Feelings towards others
Make other persona f...
Use this..
80%
Use this also…
20%
But, avoid this
always
CMS Business School / Bangalore
Improve
Communication Skills
CMS Business School / Bangalore
Know what you want to Say
Control Fear
Stop Talking
Think before you Talk
Believe in your ...
CMS Business School / Bangalore
Use Humor
Use Anecdotes & Stories
Ask for Feedback
Increase your Vocabulary
Exercise Tongu...
CMS Business School / Bangalore
Prepare to Listen
Screen out Distractions
Concentrate on the Message
Ask Questions
Use Min...
CMS Business School / Bangalore
Express Emotion
Keep it Simple
Paint Verbal Pictures
Suppress Emotion
Take Notes
Write Per...
CMS Business School / Bangalore
Commit to being Truthful
Empathize
Don’t Take Yourself too seriously
Be Receptive to New I...
CMS Business School / Bangalore
Do I know this !!!
"Business Etiquette and Communication "
1. Can I send an e-mail communication as a thank
you after a lunch meeting?
A. Sen...
2. At a dinner meeting is it acceptable to leave a cell
phone on at the table?
A. Yes, but you should leave on the table
B...
3. When being introduced to a person who is blind
what should I do?
A. Nothing - wait for the individual to offer their ha...
4. How long does a person have to return business
phone calls?
A. Business calls should be returned within one hour
B. Cal...
61
5. If a meeting is scheduled for 9:00am, what time
should an employee arrive?
A. No more than thirty minutes prior to t...
62
6. When is it appropriate to call business associates by
their first names?
A. As soon as you feel comfortable
B. Never...
7. If you want to make a good impression on a
senior executive when you meet them for the
first time, it’s best to:
a. Gre...
8. When making an entrance into an
office with people working at their
desks, it’s always best to:
a. Do your best to not ...
9. When making a business introduction
between two people, the most important rule to
remember is:
a. Say your own name be...
10. You’re attending a conference and you’d like
to have the card of a senior executive you meet.
How do you get it?
a. Yo...
11. For leading a successful business
meeting, your number one priority is:
a. Making sure you have good attendance and pa...
12. When giving a compliment, it’s best to:
a. Give a compliment to someone so that many people can
hear the praise you ar...
Scoring
Excellent 11-12
Good 8-10
Average 05-07
Less than 04 ….U
only tell
Romance in Communication
What happens and what happened
How old are you
Half past Eighteen
His child was not doing well
I was very hot water to hear that my son is missing the bu...
A Professor in the College…..
Let the doors of the window open, Air force come in……
73
‘CM’ passed away Bangalore Railway Station
(Actually he wants to convey that VIP crossed Bangalore
Railway Station)
74
In a Bus
Eve Teasing is an Offence,
Passengers are requested to Cooperate
Liquor Shop
If you drink to forget everything...
Intended Communicated
• He is a hard worker
• He is good at noting
• I am alone at home
• Don’t sit and work in this
Compu...
76
Attitudes matters in Communication
(Building Goodwill)
- We are shipping your order of 4 Jan, 2017 this
afternoon
+ The...
77
- Congratulation…….
+ Congrates on your promotion as Officer, BBMP
Corporation. I am pleased to read about it and felt
...
78
- You’ll be happy to hear that your scholarship has
been renewed
+ Congrates ! Your scholarship has been
renewed
79
- We provide health Insurance to all employees
+ You receive health Insurance as full time
Employee of the Organisation
80
- If you don’t understand, feel free to ask
me
+ If you have further Questions, feel free to
ask or call
81
- We cannot sell computers disks in lots of less than
10
+ To keep down packaging and shipment cost, we
sell computers ...
82
- We will perform an investigation of the problem
+ We will investigate the problem
It was nice and warm to be with you all !!!!
All the best
Bagali, MM / Communication and Presentation / HR/ HRM/ HRD/
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Bagali, MM / Communication and Presentation / HR/ HRM/ HRD/

  1. 1. mm bagali, phd professor of strategic HRM, Brand Ambassador, Asian HR Board, India JAIN University mm.bagali@jainuniversity.ac.in www.linkedin.com/in/mmbagali CMS Business School / Bangalore
  2. 2. My personal wishes for the New Year - 2016 All the Best
  3. 3. agenda best lessons for great presentations Effective Strategies in Communications Language Tips : Critical in communication Interaction
  4. 4. CMS Business School / Bangalore Few other areas of concern Communication using simple language to explain the subject matter/course material Presentation of the subject matter in an appropriate format to create an impact of teaching Presentation skills and styles Use of correct body language and its integration with communication Use of appropriate tone/voice modulation to sustain student interest/alertness in the class room proceedings Appropriate utilization of teaching aids to make teaching learning process more effective and interesting. Communication Presentation Body Language Message Pedagogy
  5. 5. communication and presentation skills for better results
  6. 6. CMS Business School / Bangalore As with any journey, success is usually determined by the degree of .... preparation preparation preparation
  7. 7. CMS Business School / Bangalore Future Work Skills 2020 Institute for the Future for the University of Phoenix Research Institute / Palo Alto, CA 1 . Sence making 2. Social Intelligence 3. Novel and Adaptive thinking 4. Cross Cultural5. Computational Thinking 6. New Media Literacy 7. Design Mind set 8. Communication 9. Communication 10. Communication
  8. 8. CMS Business School / Bangalore 55% of what people perceive of others comes from body language and facial expressions 38% comes from tone of voice 7% is based on the actual words people use FACTOID
  9. 9. best lessons for great presentations
  10. 10. CMS Business School / Bangalore What is Effective Class teaching / Presentation Post Doctoral Research Consultancy Others
  11. 11. Craft a Story that captures BOTH ….. HEART and MIND
  12. 12. BRING SOME GOOD images
  13. 13. have a strong SCRIPT
  14. 14. create slides to audience say WOW
  15. 15. tell how this presentation make LIFE BETTER
  16. 16. Use simple language FREE OF JARGONS
  17. 17. No other way than EXCELENCE Words I Sentence I Quotations I et al
  18. 18. Have main BULLET points and Power words
  19. 19. CMS Business School / Bangalore Effective Strategies in Communication I Presentation How well you tell what you want to tell
  20. 20. CMS Business School / Bangalore As a teacher, Knowing your own persona, which reflects presentation and communication
  21. 21. I am OK, You are OK I am OK, You are not OK I am not OK, You are OK I am not OK, You are not OK Assertive Aggressive Passive Depressive
  22. 22. CMS Business School / Bangalore Presentation Open to other ideas Connect Emotionally Novelty Leave a mark Engage Talk of a Big Picture
  23. 23. CMS Business School / Bangalore
  24. 24. CMS Business School / Bangalore Use Humor Avoid words that Hurt Change Abrasive Behavior Handle Disagreements with Tact Eliminate Negative Feelings Respect the other Person’s Point of View
  25. 25. CMS Business School / Bangalore Give Non Verbal Cues Check your Posture Be Flexible / Be Likable Commit to being Truthful Empathize Express Emotion Support Statements with Details Watch Semantics Suppress Emotion
  26. 26. CMS Business School / Bangalore Get to the point Quickly Explain abstract Words Use Gender Neutral Language Cite Source of Statistical Data Illustrate with Personal Examples Make Eye Contact Gesture / Posture Vary your Volume Watch your Tone Screen out Distractions
  27. 27. CMS Business School / Bangalore Repeat Major Points Find out what your Listener wants Define Acronyms Reduce Jargon Use Anecdotes & Stories Ask for Feedback Increase your Vocabulary Practice Pronouncing words clearly Exercise Tongue, Jaws & Lips Think before you Talk
  28. 28. 28 Delightful Slips in Communication [Some practical examples]
  29. 29. 29 Typist typed “T” in place of “C” while addressing a letter to ……… Chief Minister as ……….Thief Minister
  30. 30. 30 Maternity benefit circular by Govt: …..Every women by whom a claim for maternity benefit is made shall furnish evidence that she has been or that it is expected that she will be conferred by means of a certificate given in accordance with the rules…….. Replied: Reply in accordance with your instructions, I have given birth to twins in the enclosed envelop
  31. 31. 31 A note to Registrar of marriages: I am signing my marriage certificate; the previous one was a mistake
  32. 32. 32 Lost and found Column Sir, I am glad to inform you that my mother-in-law reported missing is found at last, is now, dead
  33. 33. 33 Classified Advertisement A piano is offered for sale by a lady with carved oak legs
  34. 34. 34 Mother died in infancy Mother died when I was an infant
  35. 35. CMS Business School / Bangalore Introduce yourself Opening relate to Central Theme / Meaningful/ brief/ No Negative start/ Plan your talk / Purpose Decide what to say at what time Visualize its possible consequences Arrange your ideas or talk in sequence
  36. 36. CMS Business School / Bangalore Should build goodwill Too many technical words / jargon avoid Too long sentence Give background Don’t prejudice…….. have an open mind Avoid Halo Effect
  37. 37. CMS Business School / Bangalore Be positive in approach Be polite and courtesy Be assertive Be patient Avoid vagueness Judge the reaction after or in-between the talk
  38. 38. CMS Business School / Bangalore Be sure your action supports your communication Listening is part of communication Don’t make fun, joke, and lose talk Few promises make and keep them fulfilled Thank / Sorry / Excuse / I am sorry…when needed
  39. 39. CMS Business School / Bangalore Structuring your communication Non Verbal How you look to the people Body language How you sound to the people Oral Communications Establishing Credibility Written Communication How are you perceived by the people
  40. 40. Let us all think BIG
  41. 41. Let us all think BIG
  42. 42. CMS Business School / Bangalore Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication 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communication Language Tips : Critical in communication
  43. 43. Language tips Be aware of slang Avoid foul language Explain acronyms and jargon Avoid sarcasm Power robbers (“I hope,” “I guess,” “maybe,” “probably”) undercut credibility CMS Business School / Bangalore
  44. 44. Use Good Speech Habits Phrases To use “ One moment please”, “Yes”, “All right”, “Good-bye” “please” “thank you”, “hello” and “goodbye” CMS Business School / Bangalore
  45. 45. CMS Business School / Bangalore No EGO Solid EYE Contact Good Posture Natural Gesture Voice and vocal variety Effective use of Language and Pauses Active Listening involvement Behavioral Skills in Communications
  46. 46. CMS Business School / Bangalore Nod the head Appreciation In between Yes/ NO/ A minute Listen with a purpose Hold Anger / Temper Speak to the People Smile to the People Call People by Name
  47. 47. CMS Business School / Bangalore Generous in Praise / Appreciation Considerate Feelings towards others Make other persona feel important Don’t critics, condemn or complain Ask relevant questions
  48. 48. Use this.. 80% Use this also… 20% But, avoid this always
  49. 49. CMS Business School / Bangalore Improve Communication Skills
  50. 50. CMS Business School / Bangalore Know what you want to Say Control Fear Stop Talking Think before you Talk Believe in your Message Repeat Major Points Find out what your Listener wants Define Acronyms Reduce Jargon
  51. 51. CMS Business School / Bangalore Use Humor Use Anecdotes & Stories Ask for Feedback Increase your Vocabulary Exercise Tongue, Jaws & Lips Make Eye Contact Gesture / Pause Vary your Volume Watch your Tone
  52. 52. CMS Business School / Bangalore Prepare to Listen Screen out Distractions Concentrate on the Message Ask Questions Use Mind Mapping Write a purpose Statement Use an Outline Get to the point Quickly Explain abstract Words Use Gender Neutral Language Cite Source of Statistical Data Illustrate with Personal Examples
  53. 53. CMS Business School / Bangalore Express Emotion Keep it Simple Paint Verbal Pictures Suppress Emotion Take Notes Write Personal Notes Write more Effective Business Letters Use Short Sentences Communicate Online Keep up with Current Events Read something Inspirational Use the Internet Check your Posture Dress Appropriately Visualize
  54. 54. CMS Business School / Bangalore Commit to being Truthful Empathize Don’t Take Yourself too seriously Be Receptive to New Ideas Respect the other Person’s Point of View Recognize the Importance of Stress on C Check your attitude Use Good Manners Recognize Condescending Manners Avoid words that Hurt Change Abrasive Behaviour Handle Disagreements with Tact Organise productive meetings Understand the Importance of Timing Present a Good Personal Image
  55. 55. CMS Business School / Bangalore Do I know this !!!
  56. 56. "Business Etiquette and Communication " 1. Can I send an e-mail communication as a thank you after a lunch meeting? A. Sending an E-mail thank you is all that is expected B. The hand-written note is always the best option C. Just call...it takes so much less time B
  57. 57. 2. At a dinner meeting is it acceptable to leave a cell phone on at the table? A. Yes, but you should leave on the table B. Never, the person "in person" should get your full attention C. Yes, as long as everyone else has theirs left on B
  58. 58. 3. When being introduced to a person who is blind what should I do? A. Nothing - wait for the individual to offer their hand B. Avoid handshaking - but say Hello! C. Touch their shoulder to indicate your presence and Initiate a handshake D. Say Hello and wait for the individual to offer their hand D
  59. 59. 4. How long does a person have to return business phone calls? A. Business calls should be returned within one hour B. Call after hours and leave a voicemail C. A maximum of seven days D. Each person needs to establish their returning calls policy and consistently follow the standards which have been set D
  60. 60. 61 5. If a meeting is scheduled for 9:00am, what time should an employee arrive? A. No more than thirty minutes prior to the meeting time B. Not earlier than 8:50am, that gives you ten minutes to get organized C. Don't be early, they'll think you're over eager. B
  61. 61. 62 6. When is it appropriate to call business associates by their first names? A. As soon as you feel comfortable B. Never, always use formal names, don't get too personal C. Only if the person gives you permission C
  62. 62. 7. If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to: a. Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company. b. Appear genuinely sincere and ask them questions about the company and how they became an executive for the company. c. Appear pleasant and make brief short sentences that focus on them and wait for them to reply C
  63. 63. 8. When making an entrance into an office with people working at their desks, it’s always best to: a. Do your best to not draw attention to yourself b. Appear pleasant and greet people by saying hello to those at the desks c. Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help A
  64. 64. 9. When making a business introduction between two people, the most important rule to remember is: a. Say your own name before introducing the two people b. Use the name of the most important person first in the introduction c. Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names B
  65. 65. 10. You’re attending a conference and you’d like to have the card of a senior executive you meet. How do you get it? a. You offer them your card and ask them for theirs b. You tell them you need their card so you can remember their name c. You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs C
  66. 66. 11. For leading a successful business meeting, your number one priority is: a. Making sure you have good attendance and participation b. Keeping great notes and sending them to everyone after the meeting c. Creating tasks and accomplishing the agenda in the allotted time C
  67. 67. 12. When giving a compliment, it’s best to: a. Give a compliment to someone so that many people can hear the praise you are giving them b. Give compliments to everyone in the office so everyone receives regular praise c. Compliment specific behaviors regarding work, avoid personal compliments C
  68. 68. Scoring Excellent 11-12 Good 8-10 Average 05-07 Less than 04 ….U only tell
  69. 69. Romance in Communication What happens and what happened
  70. 70. How old are you Half past Eighteen His child was not doing well I was very hot water to hear that my son is missing the bus and is in danger of not climbing into the next class well
  71. 71. A Professor in the College….. Let the doors of the window open, Air force come in……
  72. 72. 73 ‘CM’ passed away Bangalore Railway Station (Actually he wants to convey that VIP crossed Bangalore Railway Station)
  73. 73. 74 In a Bus Eve Teasing is an Offence, Passengers are requested to Cooperate Liquor Shop If you drink to forget everything, Kindly pay us in Advance On Car Always drive in such a way that your License expires before you do
  74. 74. Intended Communicated • He is a hard worker • He is good at noting • I am alone at home • Don’t sit and work in this Computer • He hardly works • He is good at nothing • I am the only Husband • Don’t sit on this computer and work
  75. 75. 76 Attitudes matters in Communication (Building Goodwill) - We are shipping your order of 4 Jan, 2017 this afternoon + The Two dozen Corning ware starter you ordered will be shipped this afternoon and should reach you by Jan, 4, 2017
  76. 76. 77 - Congratulation……. + Congrates on your promotion as Officer, BBMP Corporation. I am pleased to read about it and felt happy about the news
  77. 77. 78 - You’ll be happy to hear that your scholarship has been renewed + Congrates ! Your scholarship has been renewed
  78. 78. 79 - We provide health Insurance to all employees + You receive health Insurance as full time Employee of the Organisation
  79. 79. 80 - If you don’t understand, feel free to ask me + If you have further Questions, feel free to ask or call
  80. 80. 81 - We cannot sell computers disks in lots of less than 10 + To keep down packaging and shipment cost, we sell computers disks in lots of 10+ more
  81. 81. 82 - We will perform an investigation of the problem + We will investigate the problem
  82. 82. It was nice and warm to be with you all !!!! All the best

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