• Diana(1 July 1961 – 31 August 1997)-Born to an aristocratic family
• ‘Lady Diana Spencer’ titled in 1975
• Married to Prince Charles on 29th July 1981-two sons Prince Williams and
• Famous for fund-raising and charities
• Divorced on 28th August 1996
• Died in a car crash on 31st August 1997
• A legendary figure of 20th Century
• Her family were amongst noble families. Her parents got separated when she
was very young.
• ‘Her Royal Highness’-titled after marriage with Prince Charles in 1981
• She was 20 while Prince was 33 at the time of marriage
• Diana’s charismatic personality impressed whole world
• Had 2 sons- Prince William and Prince Harry
• Marriage didn’t lived long and she got divorced in 1992 which led her to
• A recognized name in charity world
• Travelled to hospitals for helping and meeting poor people. First one to
shake hands with an AID patient
• Another great contribution was the movement to ban landmines
• People like Mother Teresa was greatly impressed with Diana and considered
her as her daughter.
• Died on 31st August 1997 in a car crash. Many controversies were created on
• July 1st 1961–Diana Spencer was born to John Spencer and Frances Roche.
• 1967–Diana’s parents were separated, her father won the custody of the children and
later Diana and Charles used to spend time at both parents house. Also in the same
year, Diana got admission in Silfield day school.
• 1970–Diana was enrolled in her first boarding school, Riddlesworth Hall, in Norfolk.
• July 1977–Diana completed her education at West Heath secondary school in Kent.
• 1977–Prince Charles first met Diana when she was only 16 years old at Althorpe.
• 1981 February 24th the engagement got declared. A writer asked them if they are in
love to which Diana responded: “Of course”. Charles: “Whatever ‘in love’ means”.
• 1981 July 29— matrimony held at St. Paul’s Cathedral. It was the wedding of the
century and millions watched over TV.
• June 21, 1982–Prince William known as Wills was born, second in line to the authority
after his father.
• March 1983–Prince and Princess started a 6 week visit to Australia and New Zealand.
• September 15, 1984–Diana give birth to Prince Henry, known as Harry.
• July 1991–Diana embraces an AIDS victim at the hospital.
• Oct 23-29, 1991– The happy couple, accompanied by their sons, travelled to Ontario on
their third and last trip to Canada together.
• March 29, 1992–Due to heart attack, Diana’s father died in London.
• June1992–In Andrew Morton’s memoire, Diana, Her True Story printed with her implicit
consent, details her despairs, bulimia and unfortunate married life.
• Dec 9, 1992–Buckingham Palace publicizes the parting of the Prince and Princess of Wales.
• May 1994–Diana saved a man’s life from drowning in a pool in London’s Regent’s Park.
• November 1994–Dimbleby’s biography The Prince of Wales, written with Charles’ consent,
specifics the affair with Camilla Parker, started in 1972 and says that Charles wedded Diana
to gratify his father. Another book, Princess in Love by Anna Pastern, includes details of an
affair between Diana and Captain James Hewitt from 1986-1991.
• November 1995–Diana announces on BBC that she would like to be the “queen of people’s hearts”
and confesses that she was disloyal to her spouse with Hewitt, whom she “cherished”.
• August 28, 1996–Charles and Diana got divorced. Diana gets a stated $30-million settlement, and
the both of them gained equal access to their children. Hence Diana was no longer “Her Royal
• Jan 1997–Diana went to Angola and launched her movement to ban landmines.
• June 25, 1997–By selling 79 of her gowns, Diana was able to raise $4.5 million for AIDS patients
and cancer research projects.
• August 1997–Diana also went to Bosnia to further advance her campaign to prohibit landmines.
• August 31, 1997–Diana’s death, in a car crash in a tunnel, Paris.
• September 4, 1997–The Queen paid her condolences and participated in the mourning and, in an
extraordinary gesture, announces the Union Jack to fly at Buckingham palace.
• September 6, 1997—memorial of Diana, procession and the ceremony was watched by the millions
and later her body was taken to an island on Althorpe for burial.
• Assertiveness is a quality of self-assured and confident without being
• Lady Diana a great example of assertive person
• Being Princess of Wales didn’t effect her personality and she never adopted
• She was confident in her speeches and always remained down to earth while
• "The art of communication is the language of leadership." James Humes
• Lady Diana a very good communicator
• She can easily get through people’s thoughts since her childhood
• A good listener and empathizer
• Simply able to communicate through her body postures
• A ‘fashion icon’. Tried communicating with her dresses
• Remained pure even though she was always highlighted under media
• Believe that public speaking is a strength. Learnt sign language to
communicate with everyone
• Communication can build strong relationships
• Diana a strong-minded person against challenges
• Optimist person. Use to make decision by listening to her heart
• Positive approach towards every situation
• Made decisions in life like; becoming ballerina, teacher or marrying to Prince
• Diana believes, “one can't make decisions based on fear and the possibility
of what might happen”
• A risk-taker, stand firm while taking decisions
• Time Management is becoming responsible and self-managed in the flow of
• Enables to be well-prepared, organized and bring priority to work
• Lady Diana as a celebrity use to be punctual in all public appearances
• Use to manage royal duties along with her social life
• Lady said, “I am finding it very difficult to cope with the pressures of being
Princess of Wales, but I am learning to cope”
• An acknowledgement of an individual’s own strengths and weaknesses which
leads to his personal development
• Reflection enables one to make better decisions, confident in approach, work
with challenges and to communicate with others
• Diana always knew her strengths. Her teaching career and social life tells she
has a kind heart, she made this her strength
• She had control on herself which helped her in case of her husband’s affair
with other woman. She always remained calm in public whenever interviewed
• Lady’s communication skills was another great strength she possessed
• Weakness was that she didn’t knew how to control media exposure into her
• “The non-specific response of the body to any demand for change.”
• Circumstances create stress- frighten, irritate, confuse, endanger, or excite
• It is about learning to appreciate how the body reacts to these pressures, and
about learning how to develop skills which enhance the body’s adjustment
• Diana is a wonderful example of stress management. She controlled all
trauma so efficiently that no one could guess it
• Tried distracting her through her social life
• Stress levels are divided as;
• Diana’s parents separation
when she was young
• Problems in marital life e.g.
Prince Charles affair with
other woman ‘Camilla’
• Charitable institutes burdened
• Passionate and
humanitarian social work
which comes under
positive stress because it
diverted her attention
from Royal Family issues
• Conflict refers to some form of friction within a group when first party observes
that the other party involved has negatively affected something that the first party is
• Conflict management is the process of restricting adverse aspects of conflict while
increasing the constructive aspects
• Main purpose-increase the performance of the group
• Princess was a wise lady. Had an assertive behavior
• Try to find positivity in every aspect
• Only conflict created was in her personal life with Prince Charles;
Prince had no time for family
Bringing up kids
Affair of Prince Charles with Camilla
Influence of Queen in their married life
• Involves the ways in which two or more people can work positively and
cooperatively towards a common goal
• Main aim of working together is to address, reduce and prevent interpersonal
• Lady Diana was a team player. Use to conduct activities in partnership to
bring people in charitable institutes closer
• In 1989 she became the chair of “Great Ormond Street hospital for
• Due to her personality, it was easy to work with her. She knew how to be
assertive and flexible
• Self is the person doing the action while Management involves guiding,
directing or controlling i.e. putting our efforts towards important goals
• Princess always remained self-managed in her personal, professional or social
• President and head of many charitable institutions but still managed her
family, home and children perfectly
• Strives for accuracy, efficiency and precision
• To make something different or to bring change in something or someone
• Change is important. Whether in an organization or in personal life
• Lady Diana set an example of change. From noble family she went to Royal
• Adopted every change in lifestyle very efficiently
• She balanced her life’s change from her parent’s separation in childhood to
• Self-Confidence is an attitude which allows you to have positive yet realistic
views of yourself
• Trust yourself and your abilities
• Lady Diana was a great guide and leader in her era
• Standing as a Royal needs great self-confidence and self-esteem
• She thinks whatever she is doing is correct
• Lady was central figure. Had power to stand independent
• Divorce after a great struggle in her personal life shows confidence within
Is not a
• A feeling which is evoked when an individual’s basic boundaries are
• Anger is different from aggression or resentment
• Anger leads to negative impacts (payoffs) on health and life
• Person’s attitude can be passive, assertive or aggressive
• Princess of Wales was not as happy as she use to showcase
• Prince’s and Queen’s attitude made her isolated which led to Anger
• Lady’s Anger was never bought in front of world
• She use to find ways to vent her anger rather than showing on people
• Few celebrities are able to maintain their assertive behavior
• Life skills used everyday to communicate and interact with each other
• Individuals those who have strong interpersonal skills are more successful in
• Helps in professional and personal lives
• People with good interpersonal skills are more optimistic, calm, confident
• “Most photographed person in the world”-titled in 20th Century because of
her confident exposure with world
• Kindergarten teacher
• Open-receptive person. Stories, life and nature was known to world
• She knew how to deal with people around her
Open/ Public Blind Spot
Hidden/Facade Area Unknown