Parent to Parent Can parent liaisons increase parental awareness, involvement & use of  School-Based & School-Linked  Heal...
Presenters Department of Pediatrics   School-Based & Community  Health Program Stephanie Kendzierski, MSW, LLMSW Rachel Pe...
Detroit, Michigan * Kids Count in Michigan, Data Book 2006 **US Census Bureau, 2005 American Community Survey Economic & H...
HFHS School-Based & Community Health Program <ul><li>Established in Detroit, Michigan in 1994 as the School-Based Health I...
HFHS School-Based & Community Health Program <ul><li>Full & part-time centers </li></ul><ul><li>Currently 8 programs l oca...
Funding Requirement <ul><li>Health Center Advisory Boards </li></ul><ul><ul><li>Required for Michigan Department of Commun...
Problem <ul><li>Encouraging parent participation is challenging </li></ul><ul><ul><li>Many things compete for parents’ tim...
Problem Solving <ul><li>Do we need someone with dedicated time to establish an advisory board? </li></ul><ul><li>Who would...
Possible Solution <ul><li>Parent Liaisons </li></ul><ul><ul><li>Connected to the school &  </li></ul></ul><ul><ul><li>comm...
Project Goals <ul><li>Increase the clinics’ community & school outreach efforts </li></ul><ul><li>Establish active adult &...
Pilot Clinics <ul><li>Webber Health Center </li></ul><ul><ul><li>Provides medical & dental services </li></ul></ul><ul><ul...
Project Staffing <ul><li>Project Coordinator </li></ul><ul><ul><li>Responsible for overseeing the project and supervising ...
Staff Recruitment <ul><li>Project Coordinator </li></ul><ul><ul><li>Professional position </li></ul></ul><ul><ul><li>Poste...
Project Timeline Planned Actual <ul><li>Spring : Hire Project Coordinator </li></ul><ul><li>Spring : Began interviewing fo...
Parent Liaison Perspective
Understanding of  School-Based/Link Program <ul><li>Read all materials received about school-based/linked </li></ul><ul><l...
Gain Knowledge About  Parent Liaison Role <ul><li>Board development training & research </li></ul><ul><li>Parent & youth e...
Developing Advisory Board <ul><li>Brainstormed about possible members </li></ul><ul><li>Created/distributed flyers </li></...
Increase Consent Forms <ul><li>Visited school and spoke directly to students </li></ul><ul><li>Offered incentive to studen...
Raise Awareness &  Use of Health Center <ul><li>Informed school staff of health center services </li></ul><ul><li>Distribu...
Expectations <ul><li>Clearer Roles </li></ul><ul><li>Structure & organization </li></ul><ul><li>Understand school-based he...
Outcomes <ul><li>22 member advisory board </li></ul><ul><li>Increased use of health center from within the community </li>...
Successes <ul><li>Training classes </li></ul><ul><li>Building relationships with students, teachers and administrators </l...
Challenges <ul><li>Hours </li></ul><ul><li>Program start date </li></ul><ul><li>Time management </li></ul><ul><li>Getting ...
Reflecting… <ul><li>Better management of projects or events </li></ul><ul><li>Numerous contacts </li></ul><ul><li>Early re...
Notes from the Field <ul><li>Comments from advisory board members </li></ul><ul><li>video production by Patrick Betzold </...
Evaluation of the Pilot Program <ul><li>Outcomes </li></ul><ul><ul><li>Consent forms </li></ul></ul><ul><ul><li>Services p...
School-Based Health Centers: Completed Consent Forms 2005 -2006 2006 - 2007
School-Based Health Centers: Number of Clients by Quarter 2005 2006 2007
School-Based Health Centers: Number of Client Visits by Quarter 2005 2006 2007
School-Based Health Centers: Services Provided by Quarter 2005 2006 2007
Advisory Board Meetings <ul><ul><ul><ul><li>Youth   Adult </li></ul></ul></ul></ul><ul><li>Project Coordinator     4%   8%...
Time and Activity Study
Activity Categories: Project Coordinator <ul><li>Training </li></ul><ul><ul><li>Identifying training needs </li></ul></ul>...
Activity Categories: Parent Liaisons <ul><li>Training </li></ul><ul><ul><li>SBCHP meetings </li></ul></ul><ul><ul><li>Yout...
Time and Activity Study: The Data <ul><li>November 2006 through May 2007 </li></ul><ul><ul><li>Only some activities from S...
Project Coordinator Activities
Project Coordinator by Month Parent Liaison Training Activities Staff Meetings and Supervision
Project Coordinator by Month School Outreach Community Outreach
Project Coordinator by Month Other Activities Youth and Parent Advisory Board Recruitment
Parent Liaison Activities Site A Site B
Parent Liaison Activities
Monthly Parent Liaison Activities: Consent Forms
Monthly Parent Liaison Activities Student Advisory Board Health Center Advisory Board
Monthly Parent Liaison Activities Community Outreach School Outreach
Monthly Parent Liaison Activities: School Outreach
Staff Interviews <ul><li>Telephone interview (10-30 minutes) </li></ul><ul><li>11 of 12 planned interview completed </li><...
Lessons Learned: Staff Interviews <ul><li>Importance of training in multiple skill areas </li></ul><ul><li>Basic skills an...
Put the Cart  AFTER the Horse <ul><li>Know what you have, need, and want before you get started </li></ul><ul><li>Know wha...
Supervision Suggestions <ul><li>The provider should plan to meet with the PL for 30 minutes at least twice a week </li></u...
Front-End Heavy Lifting <ul><ul><li>Give Parent Liaison a knowledge base regarding SBHCs in general and your site in parti...
What Every PL Should Know <ul><li>Board Development </li></ul><ul><ul><li>Recruiting and retaining board members </li></ul...
What Every PL Should Know <ul><li>Professional Development </li></ul><ul><ul><li>Dressing professionally </li></ul></ul><u...
What staffing is really needed? <ul><li>If the provider or other clinic staff can dedicate time to supervise the PL, proje...
Necessary Qualifications <ul><li>Experience </li></ul><ul><ul><li>Some college or 2 years professional work experience </l...
Necessary Qualifications <ul><li>Skills </li></ul><ul><ul><li>Ability to work with minimal supervision </li></ul></ul><ul>...
Things to Keep in Mind… <ul><li>If you are serving in a impoverished area, your parents will likely have additional life s...
Unanswered Questions… <ul><li>Can the PL position serve as a welfare to work model? </li></ul><ul><li>Would a stronger pro...
Keys to Success <ul><li>Success will depend on both the provider and the PL. </li></ul><ul><ul><li>You have to find the ri...
Questions, Discussion . . .
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  • NASBHC 2007 Conference, Washington D.C. June 28, 2007
  • NASBHC 2007 Conference, Washington D.C. June 28, 2007
  • NASBHC 2007 Conference, Washington D.C. June 28, 2007
  • NASBHC 2007 Conference, Washington D.C. June 28, 2007
  • NASBHC 2007 Conference, Washington D.C. June 28, 2007
  • NASBHC 2007 Conference, Washington D.C. June 28, 2007
  • Parent to Parent Can parent liaisons increase parental

    1. 1. Parent to Parent Can parent liaisons increase parental awareness, involvement & use of School-Based & School-Linked Health Centers?
    2. 2. Presenters Department of Pediatrics School-Based & Community Health Program Stephanie Kendzierski, MSW, LLMSW Rachel Pearson, MSW, LMSW Stacey Ingram <ul><li>Michigan State University </li></ul><ul><li>Office of Medical Education </li></ul><ul><li>Research & Development </li></ul><ul><ul><li>Brian Mavis, PhD </li></ul></ul>
    3. 3. Detroit, Michigan * Kids Count in Michigan, Data Book 2006 **US Census Bureau, 2005 American Community Survey Economic & Health Indicators for Children * Detroit Michigan Child Population (ages 0-17) 263,709 2,513,714 Percent of total population 29.7& 24.8% Children under 18 living in poverty 45% 19% Students receiving free/reduced lunch 71.3% 37.1% State health insurance participation (ages 0-18) Healthy Kids (Medicaid) 55.3% 32.1% MI Child (SCHIP) 0.8% 1.3% Children ages 1-14 hospitalized for asthma 71.1 24.5 Birth to teens ages 15-19 (per 100,000) 71 34.4
    4. 4. HFHS School-Based & Community Health Program <ul><li>Established in Detroit, Michigan in 1994 as the School-Based Health Initiative </li></ul><ul><li>Initial support from the W. K. Kellogg Foundation in partnership with the Detroit Public Schools </li></ul><ul><li>Current funding: </li></ul><ul><ul><li> Local, state & private sources  Henry Ford Health System </li></ul></ul><ul><li>SBCHP provides services to medically underserved school-age children & their younger siblings and young adults </li></ul><ul><li>Services offered: </li></ul><ul><ul><li> Primary Care  Prevention  Family Planning </li></ul></ul><ul><ul><li> Mental Health  Health Education  Medicaid Outreach </li></ul></ul>
    5. 5. HFHS School-Based & Community Health Program <ul><li>Full & part-time centers </li></ul><ul><li>Currently 8 programs l ocated in elementary schools, middle schools, a high school and a community youth center </li></ul><ul><li>Staffing varies by center: </li></ul><ul><ul><li>nurse practitioner, physician’s assistant or registered nurse </li></ul></ul><ul><ul><li>medical assistant </li></ul></ul><ul><ul><li>social worker </li></ul></ul><ul><ul><li>pediatrician </li></ul></ul>
    6. 6. Funding Requirement <ul><li>Health Center Advisory Boards </li></ul><ul><ul><li>Required for Michigan Department of Community Health (MDCH) funded SBHCs </li></ul></ul><ul><ul><li>Board composition </li></ul></ul><ul><ul><ul><li>Parents (minimum of 33.3% of the board) </li></ul></ul></ul><ul><ul><ul><li>School staff </li></ul></ul></ul><ul><ul><ul><li>Community members </li></ul></ul></ul><ul><ul><ul><li>SBHC staff (maximum of 50% of the board) </li></ul></ul></ul><ul><li>5 SBCHP programs are funded by MDCH </li></ul>
    7. 7. Problem <ul><li>Encouraging parent participation is challenging </li></ul><ul><ul><li>Many things compete for parents’ time </li></ul></ul><ul><ul><li>Schools struggle to maintain their parent organizations </li></ul></ul><ul><ul><li>Health Center Advisory Board concept is not widely understood </li></ul></ul><ul><li>SBCHP staff have many duties to fulfill </li></ul><ul><ul><li>Establishing advisory boards takes time </li></ul></ul><ul><li>SBCHP has struggled to create & maintain advisory boards </li></ul>
    8. 8. Problem Solving <ul><li>Do we need someone with dedicated time to establish an advisory board? </li></ul><ul><li>Who would be in the best </li></ul><ul><li>position to recruit parents & </li></ul><ul><li>community members? </li></ul><ul><li>What type of work would they do? </li></ul>
    9. 9. Possible Solution <ul><li>Parent Liaisons </li></ul><ul><ul><li>Connected to the school & </li></ul></ul><ul><ul><li>community </li></ul></ul><ul><ul><li>Familiar with the issues faced by </li></ul></ul><ul><ul><li>parents </li></ul></ul><ul><ul><li>Aware of what would motivate parents to participate </li></ul></ul><ul><li>Funding </li></ul><ul><ul><li>Proposal submitted to Families and Communities Together (FACT) at Michigan State University </li></ul></ul>
    10. 10. Project Goals <ul><li>Increase the clinics’ community & school outreach efforts </li></ul><ul><li>Establish active adult & youth advisory boards </li></ul><ul><li>Encourage parental involvement in the clinic </li></ul><ul><li>Increase the number of signed parent consent forms </li></ul><ul><li>Increase use of the clinics’ services by students and their siblings </li></ul>
    11. 11. Pilot Clinics <ul><li>Webber Health Center </li></ul><ul><ul><li>Provides medical & dental services </li></ul></ul><ul><ul><li>Located in Webber School </li></ul></ul><ul><ul><ul><li>Pre-K – 8 th grade public school </li></ul></ul></ul><ul><li>YouthVille Health Center </li></ul><ul><ul><li>Provides medical & mental health services </li></ul></ul><ul><ul><li>Located in YouthVille Detroit </li></ul></ul><ul><ul><ul><li>Youth center operated by the Detroit Youth Foundation </li></ul></ul></ul><ul><ul><li>Linked to University Preparatory Academy </li></ul></ul><ul><ul><ul><li>Pre-K – 12 th grade charter school system </li></ul></ul></ul>
    12. 12. Project Staffing <ul><li>Project Coordinator </li></ul><ul><ul><li>Responsible for overseeing the project and supervising the parent liaisons </li></ul></ul><ul><ul><li>Worked 24 hours per week </li></ul></ul><ul><li>Two parent liaisons (one at each clinic) </li></ul><ul><ul><li>Responsible for clinic outreach & advisory board development </li></ul></ul><ul><ul><li>Worked 20 hours per week </li></ul></ul>
    13. 13. Staff Recruitment <ul><li>Project Coordinator </li></ul><ul><ul><li>Professional position </li></ul></ul><ul><ul><li>Posted on HFHS careers web site </li></ul></ul><ul><ul><li>Posted at the local school of social work </li></ul></ul><ul><li>Parent Liaison </li></ul><ul><ul><li>Para-professional position </li></ul></ul><ul><ul><li>Principals recommended suitable parents from each school </li></ul></ul>
    14. 14. Project Timeline Planned Actual <ul><li>Spring : Hire Project Coordinator </li></ul><ul><li>Spring : Began interviewing for Project Coordinator </li></ul><ul><li>Summer : Project Coordinator develops the parent liaison training program </li></ul><ul><li>Summer : Continued interviewing Project Coordinators, interviewed Parent Liaisons </li></ul><ul><li>Sept .: Hire Parent Liaisons & implement training program </li></ul><ul><li>Sept .: Project Coordinator & Parent Liaisons started work </li></ul><ul><ul><li>Webber liaison resigned </li></ul></ul><ul><li>Oct .: Begin outreach & advisory board development </li></ul><ul><li>Oct .: Webber Parent Liaison Replaced. Ad Hoc training “program” implemented. </li></ul>
    15. 15. Parent Liaison Perspective
    16. 16. Understanding of School-Based/Link Program <ul><li>Read all materials received about school-based/linked </li></ul><ul><li>Asked questions regarding school-based/linked </li></ul><ul><li>Visited the other HFHS school-based/linked health centers </li></ul><ul><li>Attended staff meetings </li></ul><ul><li>Worked closely with health center staff / F.A.C.T. Team </li></ul>
    17. 17. Gain Knowledge About Parent Liaison Role <ul><li>Board development training & research </li></ul><ul><li>Parent & youth engagement training </li></ul><ul><li>After-school program training </li></ul>
    18. 18. Developing Advisory Board <ul><li>Brainstormed about possible members </li></ul><ul><li>Created/distributed flyers </li></ul><ul><li>Attended parenting/school events </li></ul><ul><li>Solicited T.E.E.N., YouthVille, University Preparatory Academy parents </li></ul><ul><li>Asked YouthVille & University Preparatory Academy students </li></ul><ul><li>Invited community members </li></ul>
    19. 19. Increase Consent Forms <ul><li>Visited school and spoke directly to students </li></ul><ul><li>Offered incentive to students / staff </li></ul><ul><li>Prepared packets to be distributed to parents </li></ul><ul><li>Created frequently asked question list </li></ul>
    20. 20. Raise Awareness & Use of Health Center <ul><li>Informed school staff of health center services </li></ul><ul><li>Distributed flyers about health center </li></ul><ul><li>Presentations within the community </li></ul><ul><li>Utilized advisory board as community outreach </li></ul><ul><li>Attended community events </li></ul>
    21. 21. Expectations <ul><li>Clearer Roles </li></ul><ul><li>Structure & organization </li></ul><ul><li>Understand school-based health centers </li></ul><ul><li>Gain knowledge about parent liaison role </li></ul>
    22. 22. Outcomes <ul><li>22 member advisory board </li></ul><ul><li>Increased use of health center from within the community </li></ul><ul><li>University Preparatory Academy consent form count went from 47 to approximately 200 </li></ul><ul><li>Greater knowledge of school-based and it’s mission </li></ul><ul><li>Attained knowledge of engaging parents & youth and creating an advisory board </li></ul><ul><li>Health Fair </li></ul>
    23. 23. Successes <ul><li>Training classes </li></ul><ul><li>Building relationships with students, teachers and administrators </li></ul><ul><li>Committed parents on the Advisory Board </li></ul><ul><li>Chairperson of the Advisory Board </li></ul>
    24. 24. Challenges <ul><li>Hours </li></ul><ul><li>Program start date </li></ul><ul><li>Time management </li></ul><ul><li>Getting the students to give their parents flyers for upcoming events </li></ul><ul><li>Getting more parents/guardians involved in the school and its activities </li></ul><ul><li>Sharing efforts </li></ul>
    25. 25. Reflecting… <ul><li>Better management of projects or events </li></ul><ul><li>Numerous contacts </li></ul><ul><li>Early recruitment for advisory boards </li></ul><ul><li>40 hour work load </li></ul><ul><li>Incentive / expectations </li></ul><ul><li>Following up & following through </li></ul><ul><li>Early training </li></ul>
    26. 26. Notes from the Field <ul><li>Comments from advisory board members </li></ul><ul><li>video production by Patrick Betzold </li></ul>
    27. 27. Evaluation of the Pilot Program <ul><li>Outcomes </li></ul><ul><ul><li>Consent forms </li></ul></ul><ul><ul><li>Services provided </li></ul></ul><ul><ul><li>Advisory board meetings </li></ul></ul><ul><li>Process </li></ul><ul><ul><li>Interviews </li></ul></ul><ul><ul><li>Activity logs </li></ul></ul>
    28. 28. School-Based Health Centers: Completed Consent Forms 2005 -2006 2006 - 2007
    29. 29. School-Based Health Centers: Number of Clients by Quarter 2005 2006 2007
    30. 30. School-Based Health Centers: Number of Client Visits by Quarter 2005 2006 2007
    31. 31. School-Based Health Centers: Services Provided by Quarter 2005 2006 2007
    32. 32. Advisory Board Meetings <ul><ul><ul><ul><li>Youth Adult </li></ul></ul></ul></ul><ul><li>Project Coordinator 4% 8% </li></ul><ul><li>Parent Liaison (Site A) 14% 14% </li></ul><ul><li>Parent Liaison (Site B) 1% 21% </li></ul><ul><li>Advisory boards were created at both sites </li></ul><ul><li>Each has met at least once in past year </li></ul>
    33. 33. Time and Activity Study
    34. 34. Activity Categories: Project Coordinator <ul><li>Training </li></ul><ul><ul><li>Identifying training needs </li></ul></ul><ul><ul><li>Researching training options </li></ul></ul><ul><ul><li>Enrolling liaisons in trainings </li></ul></ul><ul><ul><li>Attending trainings </li></ul></ul><ul><li>School & Community Outreach </li></ul><ul><ul><li>Assist with outreach plans </li></ul></ul><ul><ul><li>Help prepare for activities </li></ul></ul><ul><ul><li>Attend school events/outreach </li></ul></ul><ul><ul><li>Assist recruiting adv boards </li></ul></ul><ul><li>Health Center Advisory Board </li></ul><ul><ul><li>Assist in meeting preparation </li></ul></ul><ul><ul><li>Attend SBHC advisory brd meetings </li></ul></ul><ul><ul><li>Assist in summarizing notes </li></ul></ul><ul><li>Youth Advisory Board Meetings </li></ul><ul><ul><li>Assist with meeting prep </li></ul></ul><ul><ul><li>Attend youth adv board meetings </li></ul></ul><ul><ul><li>Assist summarizing meeting notes </li></ul></ul><ul><li>Incentives </li></ul><ul><ul><li>Identifying contributors </li></ul></ul><ul><ul><li>Contacting contributors </li></ul></ul><ul><ul><li>Picking-up incentives </li></ul></ul><ul><li>Staff Meetings/Supervision </li></ul><ul><ul><li>Supervision meetings </li></ul></ul><ul><ul><li>Meet with Project Director </li></ul></ul><ul><ul><li>Meet with health center/other staff </li></ul></ul><ul><li>Medicaid </li></ul><ul><ul><li>Assist Medicaid outreach activities </li></ul></ul><ul><ul><li>Report Medicaid outreach activities </li></ul></ul><ul><li>Other </li></ul><ul><ul><li>Lunch </li></ul></ul><ul><ul><li>Travel </li></ul></ul><ul><ul><li>Other paperwork </li></ul></ul>
    35. 35. Activity Categories: Parent Liaisons <ul><li>Training </li></ul><ul><ul><li>SBCHP meetings </li></ul></ul><ul><ul><li>Youth/parent engagement </li></ul></ul><ul><ul><li>Advisory board development </li></ul></ul><ul><li>School Outreach </li></ul><ul><ul><li>Meeting preparations </li></ul></ul><ul><ul><li>Meetings with parents, staff </li></ul></ul><ul><ul><li>Attend school events </li></ul></ul><ul><ul><li>Recruit parents, students, staff </li></ul></ul><ul><li>Community Outreach </li></ul><ul><ul><li>Meeting preparations </li></ul></ul><ul><ul><li>Meet: parents, community, youth </li></ul></ul><ul><ul><li>Recruit parents, community, youth </li></ul></ul><ul><li>Incentives </li></ul><ul><ul><li>Identifying contributors </li></ul></ul><ul><ul><li>Contacting contributors </li></ul></ul><ul><ul><li>Picking-up incentives </li></ul></ul><ul><li>Advisory Board Meetings </li></ul><ul><ul><li>Preparing for meetings </li></ul></ul><ul><ul><li>Conducting meetings </li></ul></ul><ul><ul><li>Summarizing meetings </li></ul></ul><ul><li>Consent Forms </li></ul><ul><ul><li>Distributing consent forms </li></ul></ul><ul><ul><li>Speaking with parents </li></ul></ul><ul><ul><li>Follow-up on incomplete forms </li></ul></ul><ul><li>Staff Meetings/Supervision </li></ul><ul><ul><li>Meetings with Project Coordinator </li></ul></ul><ul><ul><li>Meetings with Project Director </li></ul></ul><ul><ul><li>Meetings with other staff </li></ul></ul><ul><li>Other </li></ul><ul><ul><li>Lunch </li></ul></ul><ul><ul><li>Invoices </li></ul></ul><ul><ul><li>Travel </li></ul></ul><ul><ul><li>Other paperwork </li></ul></ul>
    36. 36. Time and Activity Study: The Data <ul><li>November 2006 through May 2007 </li></ul><ul><ul><li>Only some activities from Sept-Oct </li></ul></ul><ul><li>4139 records </li></ul><ul><ul><li>1455 records from Project Coordinator logs </li></ul></ul><ul><ul><li>1207 records from Parent Liaison at Site A </li></ul></ul><ul><ul><li>1477 records from Parent Liaison at Site B </li></ul></ul>
    37. 37. Project Coordinator Activities
    38. 38. Project Coordinator by Month Parent Liaison Training Activities Staff Meetings and Supervision
    39. 39. Project Coordinator by Month School Outreach Community Outreach
    40. 40. Project Coordinator by Month Other Activities Youth and Parent Advisory Board Recruitment
    41. 41. Parent Liaison Activities Site A Site B
    42. 42. Parent Liaison Activities
    43. 43. Monthly Parent Liaison Activities: Consent Forms
    44. 44. Monthly Parent Liaison Activities Student Advisory Board Health Center Advisory Board
    45. 45. Monthly Parent Liaison Activities Community Outreach School Outreach
    46. 46. Monthly Parent Liaison Activities: School Outreach
    47. 47. Staff Interviews <ul><li>Telephone interview (10-30 minutes) </li></ul><ul><li>11 of 12 planned interview completed </li></ul><ul><ul><li>Parent liaisons </li></ul></ul><ul><ul><li>Supervising social worker </li></ul></ul><ul><ul><li>Health center personnel </li></ul></ul><ul><ul><li>SBCHP administrative staff </li></ul></ul>
    48. 48. Lessons Learned: Staff Interviews <ul><li>Importance of training in multiple skill areas </li></ul><ul><li>Basic skills and experience necessary </li></ul><ul><li>Clear expectations of supervisor </li></ul><ul><li>Need for a clear message about programs </li></ul><ul><li>Boundary issues need to be resolved </li></ul>
    49. 49. Put the Cart AFTER the Horse <ul><li>Know what you have, need, and want before you get started </li></ul><ul><li>Know what you are willing to do to make the program a success. </li></ul><ul><ul><li>How much time can you devote to: </li></ul></ul><ul><ul><ul><ul><ul><li>Finding the right candidate? </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Orientation? </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Supervision? </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Helping make connections with the school? </li></ul></ul></ul></ul></ul>
    50. 50. Supervision Suggestions <ul><li>The provider should plan to meet with the PL for 30 minutes at least twice a week </li></ul><ul><li>The PL should give the provider a daily update (written or verbal) </li></ul><ul><ul><li>Keeps provider aware of the direction of the project and keeps PL accountable </li></ul></ul><ul><li>Provider should be readily available for questions and giving direction </li></ul>
    51. 51. Front-End Heavy Lifting <ul><ul><li>Give Parent Liaison a knowledge base regarding SBHCs in general and your site in particular </li></ul></ul><ul><ul><ul><li>Make sure the PL has a clear message to share with the community </li></ul></ul></ul><ul><ul><ul><li>Be clear about how your clinic should be represented </li></ul></ul></ul><ul><ul><li>Spend time with the Parent Liaison providing introductions to school staff and administration </li></ul></ul><ul><ul><ul><li>The PL needs to be comfortable and feel empowered to have meetings without clinic staff </li></ul></ul></ul><ul><ul><li>Provide training on relevant topics </li></ul></ul>
    52. 52. What Every PL Should Know <ul><li>Board Development </li></ul><ul><ul><li>Recruiting and retaining board members </li></ul></ul><ul><ul><li>Leading a meeting/meeting styles </li></ul></ul><ul><ul><li>Creating by-laws </li></ul></ul><ul><ul><li>Setting and keeping an agenda </li></ul></ul><ul><ul><li>Recording and distributing minutes </li></ul></ul><ul><ul><li>Decision making options </li></ul></ul><ul><ul><li>Electing officers </li></ul></ul><ul><ul><li>Attend a board meeting from another </li></ul></ul><ul><ul><li>organization </li></ul></ul>
    53. 53. What Every PL Should Know <ul><li>Professional Development </li></ul><ul><ul><li>Dressing professionally </li></ul></ul><ul><ul><li>E-mail & phone etiquette </li></ul></ul><ul><ul><li>Effective communication </li></ul></ul><ul><ul><li>Engagement skills </li></ul></ul>
    54. 54. What staffing is really needed? <ul><li>If the provider or other clinic staff can dedicate time to supervise the PL, project coordinator not needed </li></ul><ul><li>Choosing the right Parent Liaison is key </li></ul>
    55. 55. Necessary Qualifications <ul><li>Experience </li></ul><ul><ul><li>Some college or 2 years professional work experience </li></ul></ul><ul><ul><li>Interest in or experience with child & adolescent health care </li></ul></ul><ul><ul><li>Experience in community outreach or project management preferred </li></ul></ul><ul><ul><li>Prior experience with serving on a board/committee preferred </li></ul></ul>
    56. 56. Necessary Qualifications <ul><li>Skills </li></ul><ul><ul><li>Ability to work with minimal supervision </li></ul></ul><ul><ul><li>Basic computer knowledge </li></ul></ul><ul><ul><ul><li>E-mail, Microsoft Word and Excel </li></ul></ul></ul><ul><ul><li>Excellent communication skills </li></ul></ul><ul><ul><ul><li>Written, verbal and interpersonal </li></ul></ul></ul><ul><ul><li>Excellent organizational skills </li></ul></ul><ul><ul><ul><li>Able to prioritize, multi-task and meet deadlines </li></ul></ul></ul><ul><ul><li>Works well independently and collaboratively </li></ul></ul><ul><ul><li>Easily adapts to change </li></ul></ul><ul><ul><li>Creative & innovative perspective </li></ul></ul><ul><ul><li>Exceptional time management skills </li></ul></ul>
    57. 57. Things to Keep in Mind… <ul><li>If you are serving in a impoverished area, your parents will likely have additional life stressors that will affect their work </li></ul><ul><ul><li>Car troubles, child care issues, sick children </li></ul></ul><ul><li>You will have to be flexible but mindful of the project timeline and goals </li></ul><ul><li>The amount of time it takes to learn and apply new skills and knowledge varies by person </li></ul>
    58. 58. Unanswered Questions… <ul><li>Can the PL position serve as a welfare to work model? </li></ul><ul><li>Would a stronger project coordinator with a different skill set have made a difference? </li></ul><ul><li>Why were the results at each site different? </li></ul><ul><ul><li>School vs. community? </li></ul></ul><ul><ul><li>Skill set of parent liaison? </li></ul></ul><ul><ul><li>Other factors? </li></ul></ul>
    59. 59. Keys to Success <ul><li>Success will depend on both the provider and the PL. </li></ul><ul><ul><li>You have to find the right balance. The PL can’t be working in a vacuum, but the provider can’t be expected to micro-manage </li></ul></ul><ul><ul><li>The line of communication between the provider and the PL must always be open and clear </li></ul></ul><ul><ul><li>Boundaries about roles and responsibilities have to be very clear </li></ul></ul>
    60. 60. Questions, Discussion . . .

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