Chapter 1.ppt


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Chapter 1.ppt

  1. 1. Administrative Medical Assisting 5th Edition Marilyn T. Fordney Linda L. French Joan Johnson Follis Presentation written by Alice Sweeney PowerPoint ® Presentation to Accompany
  2. 2. Chapter 1 A Career As an Administrative Medical Assistant
  3. 3. Prehistoric & Ancient Medicine <ul><li>Belief that angry gods or evil spirits caused disease </li></ul><ul><li>Tribal Priests drove evil spirits from the body </li></ul><ul><li>Trephining (drilling a hole in the skull) used to release evil spirits </li></ul><ul><li>Plans used to relieve pain </li></ul><ul><ul><li>Willow bark – contain salicin </li></ul></ul>
  4. 4. History of Health Care <ul><li>Physicians once traded their services for chickens, eggs, and produce. </li></ul><ul><li>This was followed by families paying for services monthly or when they were able. </li></ul><ul><li>Insurance companies arrive on the scene. Health care changes from personal pay system to third-party system. </li></ul>
  5. 5. History of Health Care <ul><li>As medicine advanced, so did life expectancy. </li></ul><ul><li>Malpractice insurance soared as lawsuits increased. </li></ul><ul><li>Hospitals and outpatient centers compete for patients. </li></ul><ul><li>Utilization and review process developed to monitor overuse. </li></ul>
  6. 6. Highlights in Medical History <ul><li>Imhotep — the first written record, from about 3000 B.C. </li></ul><ul><li>Hippocrates — “the father of medicine” </li></ul><ul><ul><li>Hippocratic Oath – Expression of early medical ethics, reflected high ideals for the practice of medicine </li></ul></ul>
  7. 7. Highlights in Medical History <ul><li>Ambroise Pare (1510-1590) — “the father of modern surgery” </li></ul><ul><li>Edward Jenner (1749-1823) — discovered the smallpox vaccine </li></ul>
  8. 8. Highlights in Medical History <ul><li>Florence Nightingale (1820-1910) — founder of nursing </li></ul><ul><li>Clara Barton (1812-1912) — founder of the American Red Cross </li></ul><ul><li>Louis Pasteur (1822-1895) — “the father of bacteriology” </li></ul><ul><li>Joseph Lister (1827-1912) — “the father of sterile surgery” </li></ul>
  9. 9. Highlights in Medical History <ul><li>Walter Reed (1851-1902)—American physician who made the discovery that yellow fever was transmitted by a mosquito </li></ul><ul><li>Jonas Edward Salk (1914-1995)— American scientist who developed a vaccine against poliomyelitis in 1954 </li></ul><ul><li>Christiaan Barnard (1922-2001)—performed first human-heart transplant in 1967 </li></ul>
  10. 10. Career Advantages <ul><li>Work is available anywhere in the world that medicine is practiced. </li></ul><ul><li>Training may be combined with further education and can result in certification or registration and a college degree. </li></ul><ul><li>Part-time, flextime, and full-time employment is available, depending on the needs of a particular medical office. </li></ul>
  11. 11. Employment Opportunities <ul><li>Administrative medical assistants are employed in: </li></ul><ul><ul><li>Physicians’ offices and clinics </li></ul></ul><ul><ul><li>Hospitals and research institutes </li></ul></ul><ul><ul><li>Pharmaceutical companies </li></ul></ul><ul><ul><li>Self-employed medical transcriptionists and insurance billers </li></ul></ul>
  12. 12. Educational Requirements <ul><li>High school diploma or equivalent </li></ul><ul><li>Certificate from a one- or two-year medical assisting program </li></ul><ul><li>An associate degree, or the equivalent in work experience </li></ul><ul><li>Continuing education </li></ul>
  13. 13. Typical Duties of the Administrative Medical Assistant <ul><li>Greets and receives patients </li></ul><ul><li>Receives incoming telephone calls </li></ul><ul><li>Schedules and reschedules appointments </li></ul><ul><li>Executes banking responsibilities </li></ul><ul><li>Collects payments and bills patients </li></ul><ul><li>Prepares and documents patients’ charts </li></ul><ul><li>Maintains inventory and orders supplies </li></ul>
  14. 14. Typical Duties of the Administrative Medical Assistant <ul><li>Communicates with hospital personnel </li></ul><ul><ul><li>Arranges hospital admissions </li></ul></ul><ul><ul><li>Schedules surgery </li></ul></ul><ul><ul><li>Advises the patient </li></ul></ul><ul><ul><li>Acts as physician liaison between the physician and key hospital staff </li></ul></ul>
  15. 15. Typical Duties of the Administrative Medical Assistant <ul><li>Office manager </li></ul><ul><ul><li>Hires </li></ul></ul><ul><ul><li>Trains </li></ul></ul><ul><ul><li>Reviews performance and salary </li></ul></ul><ul><ul><li>Terminates employees when necessary </li></ul></ul>
  16. 16. Personal Qualifications <ul><li>Secretarial skills </li></ul><ul><li>Understanding of human behavior </li></ul><ul><li>Communication skills </li></ul><ul><ul><li>Listen and observe </li></ul></ul><ul><ul><li>Show interest and concern </li></ul></ul><ul><ul><li>Display sensitivity to others </li></ul></ul><ul><ul><li>Keep a positive and empathetic attitude </li></ul></ul>
  17. 17. Personal Qualifications <ul><li>Client services </li></ul><ul><li>Job motivation </li></ul><ul><li>Team interaction </li></ul>
  18. 18. Professionalism <ul><li>Maintaining a professional image </li></ul><ul><li>Personal image </li></ul><ul><ul><li>Female grooming </li></ul></ul><ul><ul><li>Male grooming </li></ul></ul><ul><li>Health and physical fitness </li></ul><ul><li>Accreditation, certification, licensure, and registration </li></ul>
  19. 19. Keeping Current <ul><li>Professional publications </li></ul><ul><ul><li>Professional magazines </li></ul></ul><ul><ul><li>Newsletters </li></ul></ul><ul><ul><li>Certification review books </li></ul></ul><ul><li>Educational seminars </li></ul><ul><li>Research information on the Internet </li></ul><ul><li>Membership in professional organizations </li></ul>