Effective communication

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Effective communication

  1. 1. EFFECTIVE COMMUNICATION
  2. 2. WHAT IS COMMUNICATION ? <ul><li>Art of getting your message effectively through </li></ul><ul><ul><ul><ul><li>Spoken words </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Body Language </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Written words </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Visuals </li></ul></ul></ul></ul>
  3. 3. WHY DO WE COMMUNICATE ? <ul><li>We communicate to: </li></ul><ul><li>Share our ideas, opinions and emotions </li></ul><ul><li>Achieve joint understanding </li></ul><ul><li>To get things done </li></ul><ul><li>Receive and provide information </li></ul><ul><li>Reach decisions </li></ul><ul><li>To influence others </li></ul><ul><li>Develop relationships </li></ul>
  4. 4. <ul><li>The exchange of thoughts, messages, or the like, as by speech, signals or writing. </li></ul><ul><li>To express oneself in such a way that one is readily and clearly understood. </li></ul><ul><li>Communication is shared feelings/shared understanding. </li></ul><ul><li>If you can honestly achieve that goal, you are communicating. </li></ul>DEFINITION OF COMMUNICATION
  5. 5. METHODS OF COMMUNICATION One- Way Memo, fax, e-mail, voice mail, letter Two- Way Phone call, in-person. Collaborative Team meetings, consulting, consensus, decision making, group problem solving.
  6. 6. COMMUNICATION ADVANTAGES <ul><li>Increase productivity. </li></ul><ul><li>Reduce stress. </li></ul><ul><li>Better understand what others are saying. </li></ul><ul><li>Better understand how to get your message across. </li></ul><ul><li>Enhance relationships. </li></ul><ul><li>Save time and money. </li></ul>
  7. 7. THE COMMUNICATION PROCESS Source Encoding Channel Decoding Receiver Feed back Context
  8. 8. BARRIERS TO EFFECTIVE COMMUNICATION <ul><li>Language </li></ul><ul><li>Defensiveness, distorted perceptions, guilt, transference, </li></ul><ul><li>distortion from the past. </li></ul><ul><li>Misreading of body language </li></ul><ul><li>Noisy Transmission </li></ul><ul><li>Receiver Distortion </li></ul><ul><li>Power Struggles </li></ul><ul><li>Self-fulfilling assumptions </li></ul><ul><li>Language-different level of meaning </li></ul><ul><li>Managers hesitation to be candid </li></ul><ul><li>Assumptions </li></ul><ul><li>Distrusted Source </li></ul><ul><li>Perceptual Biases </li></ul><ul><li>Interpersonal Relationships </li></ul><ul><li>Cultural Differences </li></ul>
  9. 9. NON – VERBAL COMMUNICATION IS MADE UP OF THE FOLLOWING PARTS <ul><li>Visual </li></ul><ul><li>Tactile </li></ul><ul><li>Vocal </li></ul><ul><li>Use of time, space, and image </li></ul>
  10. 10. GOLDEN RULES FOR EFFECTIVE COMMUNICATION <ul><li>Improve pronunciation and diction </li></ul><ul><li>Spruce up your writing skills </li></ul><ul><li>Five exercises to practice every day </li></ul>
  11. 11. BARRIERS TO EFFECTIVE COMMUNICATION IN ORGANIZATIONS <ul><li>Physical barriers </li></ul><ul><li>System design </li></ul><ul><li>Attitudinal barriers </li></ul><ul><li>Encoding barriers </li></ul><ul><li>Transmiting barriers </li></ul><ul><li>Decoding barriers </li></ul><ul><li>Responding barriers </li></ul>
  12. 12. 10 TIPS TO IMPROVE YOUR COMMUNICATION <ul><li>Pay attention </li></ul><ul><li>Be consistent </li></ul><ul><li>A rose by any other name </li></ul><ul><li>Common ground </li></ul><ul><li>Have a stake </li></ul><ul><li>Believe you are an effective communicator </li></ul><ul><li>Be genuine </li></ul><ul><li>Strategically read the other speaker </li></ul><ul><li>Breath </li></ul><ul><li>Never argue </li></ul>
  13. 13. THANK YOU DESIGNED BY: D. SAMUEL MANIRAJ. MBA.,M.Com.,M.Phil.,MA.,PGDCA.,ADCHN., CHENNAI, TAMIL NADU, INDIA.

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