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Listening skills

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Listening skills

  1. 1. Submitted to: Prof. Anjana Sarkar
  2. 2.  Samruddhi Chavan roll no. M-7009  Ashwini khandekar roll no. M-7041  manasi khedekar roll no. m-7042  pragati kumbhar roll no. m-7046
  3. 3.  Introduction  Meaning  Hearing v/s Listening  Active Listening  Types Of Listening  Developing listening skills  Speaking v/s Listening  Listening technique at work place  Importance of listening at workplace  Barriers To Listening  Conclusion
  4. 4.  Listening is one of the most important skills one can have. How well u listen has a major impact on your job effectiveness, and quality of relationship with others..  "The reason why we have two ears and only one mouth is that we may listen the more and talk the less."
  5. 5. Listening is a form of communication and is an active process, when you listen you must get meaning of what is being said, before you can respond.  “Listening” is receiving language through the ears.
  6. 6. V/S
  7. 7. Comprehending Retaining Responding
  8. 8. Content Listening Critical Listening Empathi c Listening
  9. 9.  Pay Attention  Show that you are Listening  Provide feedback  Defer Judgment  Respond Appropriately
  10. 10. S P E A K E R L I S T E N E R Message Receiving Interpreting Remembering Evaluating Feedback
  11. 11.  Respect the speaker.  Hear the speaker out.  Body language.  Ignore distractions.  Engaged our mind.  Reflect back.  Show appreciation.
  12. 12.  Gain Information.  Develop Trust.  Maintain Reputation.  Reduce Conflict.  Motivate Employees.
  13. 13.  Environmental Barriers.  Psychological Barriers.  Physical Barriers.  Wrong Assumption.  Semantic Barriers.
  14. 14. One of the most sincere forms of respect is actually listening to

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