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Employee digital: If work was so great we'd do it for free.

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Digital Workplaces: how to increase what's good about work and overcome the downsides by improving your digital workplace. Covers hierarchy, always-on demands, collaboration and work culture applied to internal collaboration, workplace design, team working, intranets and AI.

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Employee digital: If work was so great we'd do it for free.

  1. 1. If work was so great we’d do it for free www.clearbox.co.uk @sammarshall
  2. 2. If you didn’t need to earn an income, would you still work?
  3. 3. Work is hard, dirty and dangerous
  4. 4. We do work for free sometimes ...or even pay to do it!
  5. 5. (side note: for even less money....)
  6. 6. Agenda
  7. 7. Work has changed, but the workplace hasn’t kept up
  8. 8. Customer experience
  9. 9. Transformed customer experience
  10. 10. What about Employee Experience?
  11. 11. Managers and Supervisors (3) Attempt to make the committees as large as possible — never less than five. (12) Multiply paper work in plausible ways. Start duplicate files. (13) Multiply the procedures and clearances involved in issuing instructions. See that three people have to approve everything where one would do. (11) Hold conferences when there is more critical work to be done.
  12. 12. Happy employees are more productive, provide a better customer experience and cost less
  13. 13. A well designed digital workplace makes for happier employees
  14. 14. A digital workplace supports digital transformation, it doesn’t define a vision for what that transformation should be.
  15. 15. Productivity
  16. 16. “we analyzed the 64,000 specific workday events reported in the diaries or 238 professionals: of all the events that engage people at work, the single most important — by far — is simply making progress in meaningful work.” Amabile & Kramer in “The Progress Principle”
  17. 17. Activity Based Working New ways of working Agile Working Erik Veldhoen – The Demise of the Office
  18. 18. Have our digital workplaces kept up?
  19. 19. We are giving people a jumble of digital workplace tools What they need are distinctive digital working spaces
  20. 20. clearbox.co.uk/hubs-hives-hangouts
  21. 21. The problem with ‘Always on’
  22. 22. 82% US employees responded to company email on vacation 29 days Extra work time spent on handled devices (i.e. total annual leave) 6% US employees checking company email while spouse in labourSurvey, 1500 managers, Chartered Management Institute 2015 Survey 1,084 adults, American Psychological Association (2013) Survey 1,000 US employees, Fuze.com (2016)
  23. 23. We need to switch off
  24. 24. A new version of Adobe Reader is available Grumpy cat lolz J J Lights left on in car park B Celebrity to open new wing
  25. 25. Unless we learn to switch off digital distractions, everywhere ends up as a hive.
  26. 26. A state of flow 25 minutes Time to recover from interruption on complex tasks 9% Increase in exhaustion by those frequently interrupted Journal Stress Management Tom DeMarco, ‘Peopleware’
  27. 27. “What information consumes is rather obvious: it consumes the attention of its recipients. Hence a wealth of information creates a poverty of attention” – Herb Simon, 1971.
  28. 28. We like interruptions sometimes 40% Email ‘distractions’ were self generated Research by Glasgow University, 2006 33 46 30 32 34 36 38 40 42 44 46 48 2014 2015 Number of smartphone checks per day Deloitte study 2015
  29. 29. 11% check their phone ‘Every few minutes’ 0 5 10 15 20 25 30 35 40 45 Every few minutes A few times an hour Once an hour A few times a day About once a day Less than once a day % Smartphone owners (15,747 US Adults) How often do you look at your smartphone? Gallup Survey, 2015
  30. 30. Do not disturb
  31. 31. Future of the activity stream Harmon.ie collageiOS and Android notifications
  32. 32. Are hierarchies bad? Image: https://commons.wikimedia.org/wiki/File:El_Vatic%C3%A0.jpg
  33. 33. A B Which is more agile?
  34. 34. A: Hierarchy Lines mean ‘reports to’ B: Network Lines mean ‘communicates with’ C: Hierarchy Lines mean ‘communicates with’
  35. 35. People who work closely are grouped closely Advancement by ability not popularity Avoid homogeneity & allow ‘deviants’ Clearly bounded Good hierarchies beat sparse networks
  36. 36. We risk over-collaboration 20-35% of the value in collaboration comes from 3%-5% of employees -Rob Cross et al HBR Jan 2016
  37. 37. Direction Trust Belonging Language Filtering 5 great things about Silos www.clearbox.co.uk/5-great-things-about-silos/
  38. 38. The hierarchy is about ‘span of decision making’ not power We filter to highlight, not to hide Networks don't break silos, they bridge them Processes are clear and agile Hierarchies work best when:
  39. 39. How digital workplaces improve hierarchy Widespread consultation; clear decision communication The hierarchy is about ‘span of decision making’ not power Working out loud within groups, @mentions We filter to highlight, not to hide ESN, rich profiles; pro-active search; knowledge sharing Networks don't break silos, they bridge them Feedback & iteration; rapid disseminationProcesses are clear and agile
  40. 40. Are intranets essential?
  41. 41. •For both forking and spooning •Made from super strong titanium •Threatens job security of your other cutlery One utensil to rule them all The Spork
  42. 42. We can’t create a great Employee Experience with a single system
  43. 43. ClearBox CONSULT IN G I N T R A N E T S | C O L L A B O R A T I O N | S H A R E P O I N T Communicate & Engage Collaborate Find & Share Business Applications Agile Working Strategy Governance & Operations Adoption User Experience Technology & Security clearbox.co.uk/digitalworkplace
  44. 44. Don’t think of ‘Intranet’ in the middle of your digital workplace…. Intranet
  45. 45. …think of how to enable the flow between people and content
  46. 46. Levels of helpfulness Links 54
  47. 47. Links Information 56 Levels of helpfulness
  48. 48. Links Information 59 Anticipation Levels of helpfulness
  49. 49. Your paternity leave entitlement is Questions? Jo Malone is your HR rep Apply for paternity leave Employee handbook: paternity leave section 6 days Holiday remaining J F M A M J J A S O N D 10 days
  50. 50. Links Information Execution 61 Anticipation Levels of helpfulness
  51. 51. Micro applications in search - AstraZeneca
  52. 52. “Invisible Apps” as Concierges Facebook M Operator
  53. 53. The future of Intranets is Intelligent Assistance
  54. 54. @JamieSkella
  55. 55. Agenda RECAP
  56. 56. Happy employees are more productive, provide a better customer experience and cost less
  57. 57. “of all the events that engage people at work, the single most important is simply making progress in meaningful work.” Amabile & Kramer in “The Progress Principle”
  58. 58. Create distinctive digital working spaces
  59. 59. A well designed digital workplace makes for happier employees
  60. 60. Your paternity leave entitlement is Questions? Jo Malone is your HR rep Apply for paternity leave Employee handbook: paternity leave 6 days Holiday remaining J F M A M J J A S O N D 10 days Make it about actions, not links
  61. 61. Harmon.ie collageiOS and Android notifications Help people manage distractions
  62. 62. A digital workplace supports digital transformation, it doesn’t define a vision for what that transformation should be.
  63. 63. How digital workplaces improve hierarchy Widespread consultation; clear decision communication The hierarchy is about ‘span of decision making’ not power Working out loud within groups, @mentions We filter to highlight, not to hide ESN, rich profiles; pro-active search; knowledge sharing Networks don't break silos, they bridge them Feedback & iteration; rapid disseminationProcesses are clear and agile
  64. 64. Don’t make your intranet a Spork
  65. 65. sam@clearbox.co.uk www.clearbox.co.uk @sammarshall

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