10 Worst practices for SharePoint intranets

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It's good to learn from your mistakes - but it's a lot cheaper to learn from someone else's. This is a guided tour of business mis-use of SharePoint, covering internal communications pitfalls, team collaboration nightmares, and tales of when governance goes bad. Illustrated with first-hand examples and lessons that everyone will identify with.

Suitable For : Business Analyst, Compliance Manager, Consultant, End User, Power User
Topic : Best practices, Business Value, Governance & Compliance, Operations & Management

Published in: Technology, Business
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10 Worst practices for SharePoint intranets

  1. 1. 10 Worst practices for SharePoint intranets Sam Marshall UK, GMT April 16th /17th, 2014
  2. 2. •  SharePoint & Intranet •  Strategy •  Adoption •  Internal Comms & Collaboration •  15 years intranet and digital workplace •  Former global portal manager at Unilever Owner ClearBox Consulting Chester UK Contact @sammarshall sam@clearbox.co.uk www.clearbox.co.uk
  3. 3. …but it’s a lot cheaper to learn from someone else’s
  4. 4. —  —  — 
  5. 5. “Internal communication is the process by which the bosses tell everyone what is happening, followed by a feedback stage where everyone can tell the bosses what is really happening.” —Guy Browning
  6. 6. —  —  — 
  7. 7. For more: www.clearbox.co.uk/executive-blogging-how-to-get-started/
  8. 8. —  —  — 
  9. 9. Things on an intranet home page Message from CEO Quarterly results Lunch menu Things people want from an intranet For sale & wanted My own documents Bonus calculation Rumours Expense forms Photos of office party Phone numbers Pictures of SVPs Stock price Mission statement Weather
  10. 10. —  —  — 
  11. 11. http://lego.wikia.com/wiki/File:Lego_lotr_2012_gollum-600x450.jpg
  12. 12. Team collaboration Team or Wiki site Teams My Site C: Drive Personal Group Intranet Publishing site Every- one Department Site Team or Publishing Site Peers Communicating Collaborating
  13. 13. Team collaboration Team or Wiki site Teams My Site C: Drive Personal Group Intranet Publishing site Every- one Department Site Team or Publishing Site Peers X X X X X X ? ? ? ? ?
  14. 14. hours days weeks yearsmonths suitability Phone IM Video / Web Conf / Lync duration of collab. Yammer / Chatter / Tibbr etc. Doc Management email Team sites mins. ?
  15. 15. —  —  —  — 
  16. 16. You only need a 200 page governance document if you plan to hit somebody with it as a means of enforcement
  17. 17. Steering Policy Templates Monitoring Training
  18. 18. www.clearbox.co.uk/ intranet_content/
  19. 19. People team IT team
  20. 20. Capability   Benefit   Outcome   Strategic  Goals   Feature   “One”  Organisation   Single  identity  All  employees  see   same  msg.  Corp-­‐Wide  Comms  News  Hub   Customer  satisfaction   2-­‐way  comms   Employee   engagement   Less  churn   Time  savings   Response  times  faster   Fewer  outages  Better  stock  control   Community   discussions   SAP  Dashboard   Quicker  access  to   data   Single  place  to   collaborate   Flexible  project   resourcing   Best  people  on  a  task   Team  Sites  
  21. 21. •  Sets out how the intranet supports the organisation’s strategy •  Is responsive to changes in business need •  Has clear, time-bound milestones •  Addresses people and behaviour issues
  22. 22. If you have been affected by any of these issues…
  23. 23. 15 years intranet and digital workplace Former global portal manager at Unilever Benchmarked over 40 intranets Comms, KM & IT background Owner ClearBox Consulting Chester UK Contact @sammarshall sam@clearbox.co.uk www.clearbox.co.uk

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