Case Study Business Intelligence (BI) Implementation for a Leading Insurance Provider The client, a leading insurance provider serving both corporate and individual accounts across five countries, sought a partner to help realize their business intelligence objectives: to have complete visibility of strategic KPIs and a consolidated view of the business across geographies in order to make faster, more effective business decisions.Industry Sector BackgroundInsurance The client is a leading insurance provider in the Gulf region with 52 million clients worldwide, 1,315 billion Euros in assets under management and 79 billion Euros in revenues. The client provides both life and non-life insurance products to its personal and corporate customers in the Gulf and KSA markets. Business ChallengesChallenges In order to run its day-to-day operations, management needed complete visibility into business parameters like gross written premiums, new business and renewals, agents’ earnings and sales Complete visibility into strategic activities and operational efficiency in claims and policy servicing. KPIs generated through various premiums and recoveries The key business challenges faced by the client included: Disparate data sources within and across all geographical locations Consolidation of data from five An inconsistent view of premiums, outstanding claims, broker commissions and other countries and a consistent view key measures across geographies Manual planning, budgeting and predictive processes A lack of multi-dimensional KPI analysis capability Insufficient analyses of claims and premiums. .
Case StudySolution Technology Challenges Multi-dimensional data In addition to the various business challenges, the client faced a number of critical technology warehouse system using challenges, including: Microsoft BI Suite Comparison between KPIs and An application architecture that did not support ease of navigation, intuitiveness and Budget a simple ‘drag and drop’ interface In-depth analysis of claims, premiums and broker The lack of ad-hoc analysis facilities to support executive queries commissions down to policy The need to automate delivery of customized reports to a predefined email level distribution list Manual report processes resulting in inaccuracies and reduced resource availability.Benefits Time savings for budget and planning departments Infogain’s Solution Easy access to meaningful information to make effective Infogain leveraged its experience in the insurance domain and with BI technologies to deliver business decisions a state-of-art solution for the client. Infogain worked with the client’s IT and functional teams End users can access all to produce multi-dimensional data warehouse systems using the Microsoft BI Suite. This reports and dashboards in one single view Business Intelligence solution enabled the conversion of raw data into the information needed Role-based security and data for accurate management decision-making. access across geographies Some of the business and technology benefits include: In-depth analysis of KPIs such as claims, broker earnings, outstanding claims andTechnology Highlights premiums down to the policy level Comparison of Key Performance Indicators (KPIs) vs Budget/Forecast Reporting: MS SQL Reporting Service 2008, Report Builder Intuitive dashboards based on dials, gauges and traffic lights 1.0 (for Ad-hoc Reports) Reports downloadable to common Microsoft Office formats and PDF for ease of use ETL: MS SQL Integration and sharing Service 2008 Capability to share information through discussion threads and public folders Dashboard: Performance Robust metadata to deliver a flexible and scalable BI architecture Point Server 2007 Single IDE for all reports and dashboards Database: MS SQL Analysis Consistent and extendible ETL technology for all data marts Service 2008, MS SQL Server Standardization and reusability of dimensions. 2008 Presentation: MS Share Point Server 2007 Infogain’s BI Solution Architecture
Case StudyResultsThe new system resulted in considerable time savings—reducing the client’s planning andbudgeting exercise from two weeks to a maximum of two days. Simultaneously, users gainedaccess to extensive and meaningful management information enabling them to plan strategicallyand operate more effectively.From a single interface, the end user is now able to access all reports as well as the dashboard.Role-based security was implemented in such a way that the Country / Branch Managers can seeonly their geographical data while top executives can see the complete picture.In addition to these core benefits, the new system included various advanced features:1. Cube Analysis through Excel 2007: End users can connect through Excel for in-depth data analyses using a familiar Microsoft Office tool, as shown below.2. Ad Hoc Reports: End users can create reports using the Report Builder tool by starting with report layout templates containing pre-defined data regions to build combinations of tables, matrices and charts. The Report Builder also makes it possible to: Add text and formatting to reports Create new fields and calculations Preview, print and publish reports Explore data related to the content of the report.
3. Dashboards: Dashboards provide an overview of key metrics and key information all in one screen. Using the Dashboard filters, users can select a range of information to view. There are a variety of dashboard capabilities, as shown below: Parameterized Dashboard Graphs Drill Down and Drill Up Feature Graphs and Tabular Reports with Expand and Collapse Functionality Generation of Custom Graphs and Reports. Parameterized Dashboard Graphs Drill Down and Drill Up in Dashboards