Housekeepers training programmes sam hospitality academy

1,754 views

Published on

We are experts in hotel and restaurant staff training. Our hospitality training courses will ensure that your staff delivers the best and unparalleled service. Contact us on 082 765 9238 or email samhospitality@yahoo.co.za for more information on our short courses.


We travel to Companies, Hotels, Resorts, Lodges and Restaurants around South Africa, Botswana, Lesotho, Swaziland, Mozambique, Zimbabwe, Zambia, Malawi, Namibia, Angola, Tanzania, Mauritius and Seychelles to facilitate in house/ onsite training!!!


Published in: Education, Business, Travel
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,754
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
68
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Housekeepers training programmes sam hospitality academy

  1. 1. 30381 Sigalo StreetDaveyton Ext. 2Benoni, 1520South Africa082 765 9238samhospitality@yahoo.co.zawww.samhospitality.wozaonline.co.zaHousekeeping Short Programmes for Hotels, Resorts, Lodge, Guesthouses, etcWe are pleased to present our housekeeping training programmes as follows:PREPARE BEDS AND LINEN COVERINGS - 1 DAY TRAINING PROGRAMME -R750This 1 day programme includes: Prepare Beds and Handle Linen and Bed Coverings Remove all Bed Coverings from Beds Handle Soiled and Unsoiled Linen and Bed CoveringsCollect Linen Collect Clean Linen and Bed Coverings Housekeeping Trolleys, Carts, Baskets and Bags Secure Linen Storerooms Mattress, Bed Base and Headboards Turning the Mattress Bed Base, Headboard and Bed Coverings Bed Making Procedures Bed Making ProceduresCustomers Dealing with Customers Dealing with Customer Property Turn Down Service Turn Down Service Efficiency Organisational Requirements Situations and Challenges Incorrect Linen Issue Situations and Challenges
  2. 2.  Theft Torn sheets or bed coveringsSERVICE GUEST BEDROOMS AREAS - 2 - DAY TRAINING PROGRAMME - R1 500This 2 day programme consists of: Service Guest Bedroom Areas Preparing to Service Guest Bedrooms Cleaning Materials Entering the Guest Bedroom Prepare Areas and Surfaces for Cleaning Cleaning Guest Bedroom Areas Cleaning Guest Departure Bedroom Cleaning Stayover Rooms Cleaning Unoccupied Rooms Turndown Service: Cleaning of Guest BathroomsService Guest Bedroom Areas Cleaning of Surfaces Service Guest Bedroom Areas Replenishing Guest Supplies/Complimentary Items Complete the Cleaning of the Guest Bedroom Area Check and Maintain Environmental Control Systems Clean and Store Cleaning Equipment and Materials Clean and store cleaning equipment and materials, continuedEfficiency Organisational Requirements Situations and ChallengesSituations and Challenges Unexpected Situations Missing or Damaged Property Extra Guests in the Room Situations and Challenges Cleaning a Guest Room in any Public AreaMAINTAIN HOUSEKEEPING SUPPLIES - 1 DAY PROGRAMME - R750This one day programme consists of:General Information Receiving Areas Deliveries Handling and Transporting Items
  3. 3.  Lifting Heavy or Bulky items Using TrolleysSafe Handling of Chemicals, Equipment and Machinery Storage Areas Maintain Storage Areas Maintain Storage Conditions Storage of Housekeeping Supplies Securing Storage Areas Stock Control and Stock Records Reporting Low Stock Levels Stock Rotation Pest ControlEfficiency Organised and Efficient Work Situations and Challenges Delivery not Received Delivery Damaged during Transportation to Storeroom Accidents Adapting PerformancePROVIDE A HOUSEKEEPING WITHIN A DESIGNATED AREA OF WORK - 2 DAYS -R1 500This 2 Day programme consists of:General Information Check Daily Room Allocations and Prioritise Work Check Trolleys, Machinery, Cleaning Equipment and AgentsInspect Completed Work Secure Designated Areas from Unauthorised Access Communicate Important Information Report Unresolved Faults or ProblemsEfficiency Work in an Organised and Efficient Manner Dealing with Customers Situations and Challenges Unauthorised Access to Storage Areas Staff not arriving as per work schedule Unusual guest requests Pest Infestation Housekeeping in a five star hotel/small country guesthouse
  4. 4. MAINTAIN A CLEAN LINEN SUPPLY - 1 DAY PROGRAMME - R750This 1 day programme consists of:General Information Organising the Linen Cycle Receiving Linen Transporting of Clean Linen to Storage Area Quality Control Keeping Receiving and Storage Areas Clean and Tidy Storage Conditions Secure Receiving and Storage Areas Stock RotationIssuing Correct Type, Quantity and Quality of Linen Maintaining Complete and Accurate Records Reporting Signs of Pest InfestationEfficiencySituations and Challenges Incorrect Deliveries Received Back Injury when Lifting a Heavy Load Adapt Performance for a 5 star Hotel or Guest HouseHOUSEKEEPING TRAINING - 5 DAY PROGRAMME - R3 750DAY 1Maintain a Secure Working Environment | Maintain Health, Hygiene and ProfessionalAppearance Security Procedures Staff Security Maintaining a High Level Of Security Unauthorised Areas Demarcating Areas Storage Areas Violent and Dangerous Situations Suspicious Items Dress Code and Personal Hygiene Professional Appearance Uniform Jewellery Dress and Appearance Hair, Moustaches, Beards, Nails IllnessDAY 2Maintain Housekeeping Service
  5. 5.  Standard Procedures Inspections Maintenance Procedures Materials, Supplies and Equipment Linen and Laundry Operations Maintaining Records Efficiency Power Failure Staff or Customer Slips on Wet FloorDAY 3Maintain Housekeeping Supplies Receiving Areas Handling and Transporting of Items Lifting Heavy or Bulky Items Using Trolleys Safe Handling of Chemicals, Equipment and Machinery Storage Areas Stock Control and Stock Records Reporting Low Stock Levels Stock Rotation Pest Control Situations and ChallengesDAY 4 & 5Prepare Beds and Handle Linen and Bed Coverings | Service Guest Bedroom Areas Removing All Bed Coverings from Bed Handling Soiled and Unsoiled Linen and Bed Coverings Collecting Linen Turning The Mattress Bed Base, Headboard and Bed Coverings Bed Making Procedures Dealing with Customers Dealing with Customer Property Turndown Service Incorrect Linen Issue Theft Torn Sheets and Bed Coverings Cleaning of Guest Departure Room Cleaning Stayover Rooms Cleaning Unoccupied Rooms Cleaning of Surfaces Replenishing Guest Supplies/ Complimentary Items Missing or Damaged Property Extra Guests in the RoomSTORE AND HANDLE PROPERTY - 2 DAY PROGRAMME - R1 500
  6. 6. This 2 Day programme consists of: Storage and Customer Service Storage of Customer and Establishment Property Customer Service Clean Storage Areas Unauthorised AccessRecords Accurate Records Safety Deposit Record ProceduresLifting and Securing Luggage Lifting Luggage Lifting Methods Improving SecurityRange of Problems Reporting of Problem Situations Range of Problems

×