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Bartenders training programmes sam hospitality academy


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Bartenders training programmes sam hospitality academy

  1. 1. 30381 Sigalo StreetDaveyton Ext. 2Benoni, 1520South Africa082 765 Short Programmes for Hotels, Bars, Lounges, etcWe are pleased to present our bartenders training programmes as follows:PREPARE AND CLEAR AREAS FOR DRINKS SERVICE - 1 DAY PROGRAMME -R750This 1-day programme consists of the following: Preparing for service Bar Preparation Checklist Public Area Preparation Checklist Checking the equipment Restocking the bar Rotating stock Stock take Preparing garnishes Examples of garnishes Handling garnishes Glassware Glass storage Check environmental control systemsPROVIDE A DRINKS SERVICE FOR LICENCED PREMISES - 1 DAY PROGRAMMER750This 1 day programme consists of the following:IntroductionDevelop efficient and organised work habitsCustomer relations A smile goes a long way! Service times
  2. 2.  Age limits Intoxicated personsInform Customers accurately about beverages available Suggestive sellingDrinks are promoted to customers at appropriate timesOrder takingStocks and accompaniments for drink service Maintain stocks and accompaniments at appropriate levels Storing, arranging and rotating stocks and accompanimentsDispensing drinks correctly with accompaniments Beer Bottled Beer Pouring bottled beer Draught beer Cider (draught and bottled) Wine by the glass Spirits Soft drinks Hot drinksHandling waste Waste drinks Refuse and waste containers Maintaining customer service areasCLEAN AND STORE GLASSWARE - 1 DAY PROGRAMME - R750This 1 Day Programme consist of the following:Using machinery and equipment Before using machines After Using Machines Or Equipment Cleaning Materials Disposing Of Waste or Dirty Water Cleaning the glassware Glasses Hand washing Machine washing Drying
  3. 3.  AshtraysHealth, Safety and Hygiene Principles Storing glassware Glasses AshtraysChipped Or Broken Glassware Disposing of broken glassware Dealing with unexpected situations Accidents Or Injury Work Area ObstructionsEquipment Failure Shortages Or Lack Of Equipment Meeting schedules and organisational requirementsPREPARE AND SERVE COCKTAILS - 1 DAY PROGRAMME - R750This 1 day programme consists of:Attending to customers without unnecessary delay Stages of intoxication Providing customers with accurate information on cocktails Promoting cocktails to customers Identifying customer requirements Preparing and serving cocktails Blend Shake and strain Stir and strain Build Spirit based cocktails Non alcoholic cocktails MeasuresUsing the correct equipment and accompaniments to serve cocktails Tips for successful cocktail mixing Disposables used in cocktail service Tips for preparing and serving cocktails
  4. 4. BARTENDER TRAINING - 5 DAY PROGRAMME - R3 750DAY 1 & 2Beverage Product Knowledge Basic Spirits Pouring Brands Other Spirits Vermouth Aperitifs Digestives Sherry/ Port Local/ Imported Liqueurs Beer/ Cider Alcohpops RTD’s Minerals/ Other Minerals/ Mixers Juices Cordials Mineral Water Syrup & Bitters Energy DrinksDAY 3Provide Customer Service Importance of the Customer Customer Service Greeting the customer Customer satisfaction and the company profitability Annoying Habits Anticipating the Guest Needs Confidentiality of Company and Guest Information Greeting of Customers Promoting Facilities and Services Guest Expectations Guest Reaction to Poor Customer Service Guidelines to Superior Guest Care Effective Communication Range of Guests Advantages of Complaints/ Customer feedback Referral of Customers/ Customer Complaints
  5. 5. DAY 4Provide A Drink Service For Licensed Premises Providing a Table Drink Service Developing Efficient and Organised Working habits Customer Relations Service Times & Age Limits Informing Customers Accurately About Available Beverages/ Suggestive Selling Promoting Drinks to Customers at Appropriate Times Order Taking Stocks and accompaniments for Drink Service Dispensing Drinks Correctly With Accompaniments Stock Rotation Storage Maintaining Customer Service AreasDAY 5 Cocktails, Mocktails and Shooters!Fun!!! Fun!!! Fun!!!