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Bartenders training programmes sam hospitality academy

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Bartenders training programmes sam hospitality academy

  1. 1. 30381 Sigalo StreetDaveyton Ext. 2Benoni, 1520South Africa082 765 9238samhospitality@yahoo.co.zawww.samhospitality.wozaonline.co.zaBartenders Short Programmes for Hotels, Bars, Lounges, etcWe are pleased to present our bartenders training programmes as follows:PREPARE AND CLEAR AREAS FOR DRINKS SERVICE - 1 DAY PROGRAMME -R750This 1-day programme consists of the following: Preparing for service Bar Preparation Checklist Public Area Preparation Checklist Checking the equipment Restocking the bar Rotating stock Stock take Preparing garnishes Examples of garnishes Handling garnishes Glassware Glass storage Check environmental control systemsPROVIDE A DRINKS SERVICE FOR LICENCED PREMISES - 1 DAY PROGRAMMER750This 1 day programme consists of the following:IntroductionDevelop efficient and organised work habitsCustomer relations A smile goes a long way! Service times
  2. 2.  Age limits Intoxicated personsInform Customers accurately about beverages available Suggestive sellingDrinks are promoted to customers at appropriate timesOrder takingStocks and accompaniments for drink service Maintain stocks and accompaniments at appropriate levels Storing, arranging and rotating stocks and accompanimentsDispensing drinks correctly with accompaniments Beer Bottled Beer Pouring bottled beer Draught beer Cider (draught and bottled) Wine by the glass Spirits Soft drinks Hot drinksHandling waste Waste drinks Refuse and waste containers Maintaining customer service areasCLEAN AND STORE GLASSWARE - 1 DAY PROGRAMME - R750This 1 Day Programme consist of the following:Using machinery and equipment Before using machines After Using Machines Or Equipment Cleaning Materials Disposing Of Waste or Dirty Water Cleaning the glassware Glasses Hand washing Machine washing Drying
  3. 3.  AshtraysHealth, Safety and Hygiene Principles Storing glassware Glasses AshtraysChipped Or Broken Glassware Disposing of broken glassware Dealing with unexpected situations Accidents Or Injury Work Area ObstructionsEquipment Failure Shortages Or Lack Of Equipment Meeting schedules and organisational requirementsPREPARE AND SERVE COCKTAILS - 1 DAY PROGRAMME - R750This 1 day programme consists of:Attending to customers without unnecessary delay Stages of intoxication Providing customers with accurate information on cocktails Promoting cocktails to customers Identifying customer requirements Preparing and serving cocktails Blend Shake and strain Stir and strain Build Spirit based cocktails Non alcoholic cocktails MeasuresUsing the correct equipment and accompaniments to serve cocktails Tips for successful cocktail mixing Disposables used in cocktail service Tips for preparing and serving cocktails
  4. 4. BARTENDER TRAINING - 5 DAY PROGRAMME - R3 750DAY 1 & 2Beverage Product Knowledge Basic Spirits Pouring Brands Other Spirits Vermouth Aperitifs Digestives Sherry/ Port Local/ Imported Liqueurs Beer/ Cider Alcohpops RTD’s Minerals/ Other Minerals/ Mixers Juices Cordials Mineral Water Syrup & Bitters Energy DrinksDAY 3Provide Customer Service Importance of the Customer Customer Service Greeting the customer Customer satisfaction and the company profitability Annoying Habits Anticipating the Guest Needs Confidentiality of Company and Guest Information Greeting of Customers Promoting Facilities and Services Guest Expectations Guest Reaction to Poor Customer Service Guidelines to Superior Guest Care Effective Communication Range of Guests Advantages of Complaints/ Customer feedback Referral of Customers/ Customer Complaints
  5. 5. DAY 4Provide A Drink Service For Licensed Premises Providing a Table Drink Service Developing Efficient and Organised Working habits Customer Relations Service Times & Age Limits Informing Customers Accurately About Available Beverages/ Suggestive Selling Promoting Drinks to Customers at Appropriate Times Order Taking Stocks and accompaniments for Drink Service Dispensing Drinks Correctly With Accompaniments Stock Rotation Storage Maintaining Customer Service AreasDAY 5 Cocktails, Mocktails and Shooters!Fun!!! Fun!!! Fun!!!

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