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Translating Research into Online Tools to Increase
Participation in Collaborative Communities
Samer Hassan
@samerP2P
Commons-based Peer Production
Conflicts
Pushing Forward…?
● Passionate
● > Responsibilities
● > Concern
● Anxiety
● Frustration
● Fatigue
Pushing Forward…?
● Passionate
● > Responsibilities
● > Concern
● Anxiety
● Frustration
● Fatigue
Sustainable?
1-9-90 rule
Users
Core
Contributors
Great Theory
Could social research help
building solutions to the
detected challenges?
● Fail fast, Fail cheap, Fail often
● Experimental
○ Hypothesis-driven
● Agile
○ Iterative & incremental
● Don’t build thi...
Hypotheses
Insights
Test
Design
Experiments
Scientific Method
The Target Needs
Think of a community you
participate(d) in...
...and your role within it...
I belonged to this 1%
I belong to the 9%
Yet another 90%
● To delegate and share responsibilities
● To ensure things are done the right way
● To support community sustainability
R...
● To help others, to lead initiatives
(change things, to progress)
● To get recognition from others
Role 9%: Common Needs
Role 90%: Common Needs
● To check if aligned to community’s
values/aims
● To explore what is happening
● To be aware of ho...
Aim: 1% ⬅ 9% ⬅ 90%
● Reduction of Frustration & Guilt
● Reduction of Dependency
● Distribution of Workload
● Higher Sustai...
Prototypes for the 1%
● I feel consumed by communication
(meetings, mails...)
● I want accessible, concise & updated
infor...
Prototypes for the 1%
● I feel consumed by communication
(meetings, mails...)
● I want accessible, concise & updated
infor...
Prototypes for the 9%
● I want my contribution to be useful &
meaningful
● I want to feel valued in the community
● I want...
Prototypes for 1-9%
1%
● I don't want to explain things multiple
times
● I want to help stuck participants
9%:
● I want to...
Prototypes for 9-90%
9%:
● I want the community to be inclusive
90%:
● I feel lost
● I don't know how to find information
Teem, for the 1%
● I want to share responsibilities
● I want people to know what needs
to be done
● I want people to know ...
Teem, for the 9%
● I want to collaborate to keep the
community running
● I want my contribution to be
useful & meaningful
...
Teem, for the 90%
● I feel lost
● I don't know what’s going on
● I don't know how to get started
● I would like to be awar...
Try it out!
http://teem.works
Could Teem be useful in a
context you know? Where?
How could you generate new
outcomes from your research to
build tools, policies,
recommendations...?
Samer Hassan
Berkman Center at Harvard
Universidad Complutense de Madrid
http://samer.hassan.name
@samerP2P
This presentat...
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
Translating Research into Online Tools to Increase Participation in Collaborative Communities
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Translating Research into Online Tools to Increase Participation in Collaborative Communities

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[Video in https://cyber.harvard.edu/events/luncheons/2016/10/Hassan ]
There is abundant research on commons-based Peer Production communities, from free/open source software and wikis to fablabs and even community gardens. Research shows how these communities, regardless of their type, follow a deeply unequal distribution of effort (the 1-9-90 rule). This fact frequently generates feelings of frustration and guilt among contributors and users.

How can we translate social research into evidence-based interventions to aid these communities? Which online tools would help reduce the invisible wall between contributors and users to facilitate participation? How can we ensure the tools we build respond to the communities' needs?

Associate Professor Samer Hassan shares three years of research within the EU-funded P2Pvalue.eu project, aimed at translating social research into the building of online tools to increase the participation and sustainability of commons-based peer production communities.

Berkman Klein Center for Internet & Society, at Harvard University
October 4, 2016 at 12:00 pm
Harvard Law School campus

Published in: Technology
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Translating Research into Online Tools to Increase Participation in Collaborative Communities

  1. 1. Translating Research into Online Tools to Increase Participation in Collaborative Communities Samer Hassan @samerP2P
  2. 2. Commons-based Peer Production
  3. 3. Conflicts
  4. 4. Pushing Forward…? ● Passionate ● > Responsibilities ● > Concern ● Anxiety ● Frustration ● Fatigue
  5. 5. Pushing Forward…? ● Passionate ● > Responsibilities ● > Concern ● Anxiety ● Frustration ● Fatigue
  6. 6. Sustainable?
  7. 7. 1-9-90 rule Users Core Contributors
  8. 8. Great Theory
  9. 9. Could social research help building solutions to the detected challenges?
  10. 10. ● Fail fast, Fail cheap, Fail often ● Experimental ○ Hypothesis-driven ● Agile ○ Iterative & incremental ● Don’t build things people don’t want Lean Principles
  11. 11. Hypotheses Insights Test Design Experiments Scientific Method
  12. 12. The Target Needs
  13. 13. Think of a community you participate(d) in... ...and your role within it...
  14. 14. I belonged to this 1%
  15. 15. I belong to the 9%
  16. 16. Yet another 90%
  17. 17. ● To delegate and share responsibilities ● To ensure things are done the right way ● To support community sustainability Role 1%: Common Needs
  18. 18. ● To help others, to lead initiatives (change things, to progress) ● To get recognition from others Role 9%: Common Needs
  19. 19. Role 90%: Common Needs ● To check if aligned to community’s values/aims ● To explore what is happening ● To be aware of how to get started
  20. 20. Aim: 1% ⬅ 9% ⬅ 90% ● Reduction of Frustration & Guilt ● Reduction of Dependency ● Distribution of Workload ● Higher Sustainability?
  21. 21. Prototypes for the 1% ● I feel consumed by communication (meetings, mails...) ● I want accessible, concise & updated information
  22. 22. Prototypes for the 1% ● I feel consumed by communication (meetings, mails...) ● I want accessible, concise & updated information
  23. 23. Prototypes for the 9% ● I want my contribution to be useful & meaningful ● I want to feel valued in the community ● I want my reputation to reflect my contribution
  24. 24. Prototypes for 1-9% 1% ● I don't want to explain things multiple times ● I want to help stuck participants 9%: ● I want to learn new things
  25. 25. Prototypes for 9-90% 9%: ● I want the community to be inclusive 90%: ● I feel lost ● I don't know how to find information
  26. 26. Teem, for the 1% ● I want to share responsibilities ● I want people to know what needs to be done ● I want people to know how to do things ● I don't want to explain things multiple times
  27. 27. Teem, for the 9% ● I want to collaborate to keep the community running ● I want my contribution to be useful & meaningful ● I feel insecure about how to participate ● I feel inspired by some community (core) members ● I want to lead my own initiatives
  28. 28. Teem, for the 90% ● I feel lost ● I don't know what’s going on ● I don't know how to get started ● I would like to be aware of what the community offers ● I don’t care about many community details ● I enjoy feeling part of the community
  29. 29. Try it out! http://teem.works
  30. 30. Could Teem be useful in a context you know? Where?
  31. 31. How could you generate new outcomes from your research to build tools, policies, recommendations...?
  32. 32. Samer Hassan Berkman Center at Harvard Universidad Complutense de Madrid http://samer.hassan.name @samerP2P This presentation is a composition of text and images by Samer Hassan. The text is released as Creative Commons Attribution 4.0 International. The images are mostly copyrighted and used under Fair Use. The image logos belong to their corresponding brands, projects or institutions. Sources of other images: CSA Tabacalera, Calvin & Hobbes, Big Bang Theory, Brainless Tales, Baran (1964), P2Pvalue, GRASIA UCM, Wikipedia, Microsoft, Journal of Peer Production, Teemu Arina’s slideshare, and unknown others Questions?

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