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Applying Research into Building an App for Commons-based Peer Production Communities

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The presentation will go through the exciting process of finding out what open communities would find useful, the social research, codesign workshops, multiple prototypes tested, and the actual result: Teem. Teem is an app focused on increasing the participation and sustainability of commons-based peer production communities (e.g. Wikipedia, free software, Arduino), although it may be applied to other open online communities (networks, open organizations) or even social movements (social centers, collectives). After doing intensive social research and prototype testing, we are aware of the main needs of the different roles within a community (following the classical 1-9-90 rule: core, occasional collaborators and users), and the tools they typically lack (related to management and internal organization, listing the subprojects available and the needs of each). The app is grounded on these findings to reduce the frustrations of all participants and increase participation (90s=>9, 9s=>1)... while providing a kind-of project management tool for communities (but informal/liquid/open to fit the context) together with a work-space with collaborative edition (like a google-doc) and a group chat (like a whatsapp/telegram group). You can try the app in http://teem.works and the Android app in http://tiny.cc/teemapp The code is available in: https://github.com/P2Pvalue/teem

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Applying Research into Building an App for Commons-based Peer Production Communities

  1. 1. www.p2pvalue.eu This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 610961 Applying Research into Building an App for Commons-based Peer Production Communities Samer Hassan Berkman Center for Internet & Society - Harvard Univ. Univ. Complutense de Madrid @sh3v3k
  2. 2. www.p2pvalue.eu Commons-based Peer Production
  3. 3. www.p2pvalue.eu
  4. 4. www.p2pvalue.eu Commons-based Peer Production ● Facilitate the CBPP -> Paradigm
  5. 5. www.p2pvalue.eu Theoretical Discoveries Social Research Co-creation workshops Lean Development Decentralized Architecture Canvas Web App UX
  6. 6. www.p2pvalue.eu [Parenthesis: A Framework to Build Decentralized Real-Time Collaborative Apps] ✓ Real-time collaboration ✘ Decentralized ✘ Free/Libre Open Source ✓ API ✓ Real-time collaboration ✓ Decentralized ✓ Free/Libre Open Source ✓ API http://swellrt.org
  7. 7. www.p2pvalue.eu Theoretical Discoveries Social Research Co-creation workshops Lean Development Decentralized Architecture Canvas Web App UX
  8. 8. www.p2pvalue.eu Social Research Web App
  9. 9. www.p2pvalue.eu Social Research Web App Useful?
  10. 10. www.p2pvalue.eu Social Research Web App Useful? Lean Development
  11. 11. www.p2pvalue.eu Lean Principles ● Fail fast, Fail cheap ○ Reduce waste ● Don’t build things people don’t want ● Experimental ○ Hypothesis-driven ● Agile ○ Iterative & incremental
  12. 12. www.p2pvalue.eu Social Research Web App Useful? Lean Development Needs?
  13. 13. www.p2pvalue.eu
  14. 14. www.p2pvalue.eu The Creative Process
  15. 15. www.p2pvalue.eu
  16. 16. www.p2pvalue.eu Creative workshop of new tools for collaboration in communities
  17. 17. www.p2pvalue.eu
  18. 18. www.p2pvalue.eu
  19. 19. www.p2pvalue.eu Task management & visibility of participation PrototypesInterviews
  20. 20. www.p2pvalue.eu
  21. 21. www.p2pvalue.eu Management Tools? Deadlines? Resources? Formality? Projects? Tasks?
  22. 22. www.p2pvalue.eu Proposal Management PrototypesInterviews
  23. 23. www.p2pvalue.eu
  24. 24. www.p2pvalue.eu
  25. 25. www.p2pvalue.eu Conflicts
  26. 26. www.p2pvalue.eu Passionate > Responsibilities > Concern Anxiety Frustration Fatigue Pushing Forward Communities?
  27. 27. www.p2pvalue.eu Sustainable?
  28. 28. www.p2pvalue.eu 1-9-90 rule
  29. 29. www.p2pvalue.eu 1/9/90 Interviews
  30. 30. www.p2pvalue.eu Now... Think of a community you participate(d) in... ...and your role within it...
  31. 31. www.p2pvalue.eu Role 1%: Common Needs To support community sustainability To delegate and share responsibilities To assess the community by knowing what is happening
  32. 32. www.p2pvalue.eu Role 9%: Common Needs To help others, to lead initiatives (change things, to progress) To get recognition from others
  33. 33. www.p2pvalue.eu Role 90%: Common Needs To check if aligned to community’s values/aims To explore what is happening and consuming To meet people face-to-face, matching profiles
  34. 34. www.p2pvalue.eu Aim: 1<=9<=90 Reduction of Frustration & Guilt Reduction of Dependency Distribution of Workload > Sustainability?
  35. 35. www.p2pvalue.eu 1/9/90 Interviews Prototypes
  36. 36. www.p2pvalue.eu
  37. 37. www.p2pvalue.eu Prototypes for the 1% I want accessible, concise & updated information (1%) I feel consumed by communication (meetings, mails,...) (1%)
  38. 38. www.p2pvalue.eu Prototypes for the 9% I want my contribution to be useful & meaningful (9%) I want to feel valued in the community (9%) I like the reputation for contributing (9%)
  39. 39. www.p2pvalue.eu Prototypes for 1-9% I don't want to explain things multiple times (1%) I want to help blocked participants (1%) I want to learn new things (9%)
  40. 40. www.p2pvalue.eu Prototypes for 9-90% I want the community to be inclusive (9%) I feel lost (90%) I don't know how to find information (90%)
  41. 41. www.p2pvalue.eu
  42. 42. www.p2pvalue.eu
  43. 43. www.p2pvalue.eu
  44. 44. www.p2pvalue.eu Teem, for 90% I feel lost (90%) I don't know what’s going on (90%) I don’t care about many community details (90%) I would like to be aware of what the community offers (90%) I feel frustrated because the community is not coherent with its values
  45. 45. www.p2pvalue.eu Teem, for 9-90% I want to support the community & the commons (90%) I enjoy feeling part of the community (90%) I don't know how to get started (90%) I feel insecure about how to participate (9%)
  46. 46. www.p2pvalue.eu Teem, for 9% I want to collaborate to keep the community running (9%) I want my contribution to be useful & meaningful (9%) I feel inspired by some community (core) members (9%) I want to lead my own initiatives (9%)
  47. 47. www.p2pvalue.eu Waiting... Complexity +Widgets, +Smart pads Dashboard (for 1%) to assess growth, stagnation, problems Immaterial Rewards Gratitude Reputation Medals
  48. 48. www.p2pvalue.eu Trying it out Web App: http://teem.works Android App: http://tiny.cc/teemapp
  49. 49. www.p2pvalue.eu Communities? Feedback? Samer Hassan Berkman Center @ Harvard Universidad Complutense de Madrid http://samer.hassan.name @sh3v3k This presentation is a composition of text and images. The text is released as Creative Commons Attribution 4.0 International. The images are mostly copyrighted and used under Fair Use. The background image belongs to P2Pvalue under CC BY 4.0 Int. The image logos belong to their corresponding brands/ projects/ institutions. Sources of other images: CSA Tabacalera, Calvin & Hobbes, Big Bang Theory, Brainless Tales, Baran (1964), P2Pvalue, GRASIA UCM, Wikipedia, Microsoft and unknown others

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