The Samepoint Big Data Retail team analyzed social media comments to identify retailers experiencing inventory issues. They found that most out-of-stock comments were in New York, Southern California, and Florida. Top discussion points included references to employees, parking lots, and understocked shelves. Sample comments showed frustration with lack of items. A sentiment analysis found that 100% of comments for Retailer #4 and 95% for Retailer #5 about out-of-stock issues were negative.

1. Publication Date: 28 April 2013
ID Number: SP012019
Analyst: Charles Allen
Contact: Learn@Samepoint.com
Retailer Out-of-Stock Online Comments Profile Report
Overview
The Samepoint Big Data Retail team conducted research and analysis of the Social Media landscape to
identify which of the nation’s top retailers are experiencing inventory issues, and within which geographical
areas.
The Samepoint Social Media Retail Application extracted and aggregated the customers’ comments at a
regional and store level. These comments were then categorized, analyzed and sorted by sentiment
(Positive, Neutral, and Negative).
Out-of-Stock Geography
The below chart indicates that the majority of the Out-Of-Stock comments associated with one of the
nation’s top retailers are in the New York City, Southern California, and Florida regions of the United States.
Publication Date: 28 April 2013
© 2013 Samepoint, LLC. All Rights Reserved.
ID Number: SP0112019
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2. Publication Date: 6 April 2013
ID Number: SP012019
Top Discussion Points
The top discussion points associated the comments about Out-of-Stock issues are presented in the below
Pie Chart. These discussion points include references to the employees, the parking lot, and under-stocked
shelves, among others.
Publication Date: 28 April 2013
© 2013 Samepoint, LLC. All Rights Reserved.
ID Number: SP0112018
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3. Publication Date: 28 April 2013
ID Number: SP012019
Analyst: Charles Allen
Contact: Learn@Samepoint.com
Sample Verbatims
Represented below is a sample of some of the actual comments captured and analyzed by the Samepoint
Social Search Engine application.
Publication Date: 28 April 2013
© 2013 Samepoint, LLC. All Rights Reserved.
ID Number: SP0112019
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4. Publication Date: 6 April 2013
Publication Date: 28 April 2013
© 2013 Samepoint, LLC. All Rights Reserved.
ID Number: SP012019
ID Number: SP0112018
Page 4 of 5
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5. Publication Date: 28 April 2013
ID Number: SP012019
Analyst: Charles Allen
Contact: Learn@Samepoint.com
Sentiment Comparison
The below chart compares the sentiment of comments about 5 of the top retailers in the United States on
the topic of Out-of-Stock. As shown, 100% of the Out-of-Stock comments associated Retailer #4 are
negative, and 95% of Retailer #5 comments are negative.
Sentiment Research and Analysis Methodology
The report is based on a sample size of 65,000 store premise reviews and social media comments from
various review and social media web sites during the period of December 1, 2012 to April 1, 2013.
About Samepoint
Samepoint provides real-time answers to retail industry professionals looking for store or premise level customer
insights. The Samepoint platform currently monitors conversations and store reviews taking place across the various
review sites and major social media points of interaction. Our proprietary algorithms and data science expertise allows
us to analyze the vast world of Big Data, structured and unstructured, to determine correlation and any causation that
will benefit our clients.
Using our technology, data is extracted, replicated, categorized, analyzed, and visually presented to firms under a single
platform. This enables retail and other industry professionals to quickly determine, with limited manual intervention,
the impacts of online reviews and comments to their strategic objectives and overall perception.
Contact Learn@Samepoint.com for more information.
Publication Date: 28 April 2013
© 2013 Samepoint, LLC. All Rights Reserved.
ID Number: SP0112019
Page 5 of 5
www.Samepoint.biz