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CeBIT 2014 Keynote: Digital Transformation - finding patterns that drive performance


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For 50 years, organizations have digitized our access to data, to content and to people. To truly transform how we work to drive performance, we must find patters of excellence in how we operate, how we sell and produce and federate these across the organization.

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CeBIT 2014 Keynote: Digital Transformation - finding patterns that drive performance

  1. 1. Sameer Patel, Senior Vice President & GM, Enterprise Social Collaboration Software, SAP CeBIT 2014 Social Business Keynote: Digital Transformation Finding Patterns that Accelerate Business Performance
  2. 2. We’re at a pivotal moment. SAP invents the ERP business application 1972 2013 Number of connected devices reaches 15 billion Today Social inside and outside the business 1981 First online university course offered 50 years of digital transformation completed. First web browser created 1990
  3. 3. * IDC, Aberdeen ** Mary Meeker’s Internet Trends, 2013 Mobile traffic as a percentage of Internet traffic is growing 1.5x per year ** Amount of data stored is doubling every 18 months * 1.3 billion people on business and social networks today This was real.
  4. 4. …or did we simply digitize? But was this digital transformation?
  5. 5. …why does the average worker still spend 28% of their time managing e-mail and 20% looking for internal information/colleagues? If we have digitally transformed how we work.…
  6. 6. If we have digitally transformed how we sell…. …why is it that 65% of a sales rep’s time is still not spent selling?
  7. 7. …why do only 7% of consumers say that customer service experiences exceed expectations? If we have digitally transformed how we serve customers… Source: Echo 2012 Global Customer Service Barometer
  8. 8. …why does it still cost $1,398 to create one learning hour of content? If we have digitally transformed how we learn.…
  9. 9. …then why do 43% of companies still not have complete information on suppliers? If we have digitally transformed how we procure…. Source: Aberdeen group “Measuring Performance While Mitigating Risk”
  10. 10. * Repeatability, Chris and James Allen, 2012 ** What’s the Future of Business, Brian Solis, 2013 Digitizing was comprehensive but transformation was spotty. New growth initiatives – organic or by acquisition – have success rates of only about 20-25%* And over 40% of companies that were at the top of the Fortune 500 in 2000 were no longer there in 2010 ** Just 9% of global companies have been able to achieve more than a modest level of sustained and profitable growth over the last decade * Repeatability was missing.
  11. 11. Processes are ad hoc Systems are fragmented Data creates chaos Companies are struggling to find their patterns because…. ….we simply copied the analog world Expertise networks are disconnected
  12. 12. This...Is… not Transformation
  13. 13. The critical questions we must ask to find patterns that accelerate performance. To truly transform we need to look for and institutionalize repeatable patterns. Designed for Me Network- aware Flexible Repeatable Work Patterns
  14. 14. Data and Apps Best Actions Templates ContentExpertise Problem- Solving Best Practices Is it repeatable? Connect the dots between people, processes, data, and applications Get the full picture
  15. 15. Is it flexible? Speed of the cloud but with the flexibility to differentiate and win Real time adaptable platform to conform to your needs
  16. 16. Is it designed for me? Move from the “systems web” to the “me web” Is the Experience Simple
  17. 17. Instantly wrap your network of employee, customer and partner experts around the problem or opportunity. Is it network aware? Extend your reach
  18. 18. This…is Transformation
  19. 19. Work Patterns is here. Today. From SAP. 12M+ SAP Jam subscribers + Real time HANA Cloud Platform Designed for adoption - Function-first, Social- second Centered around you – in your apps, devices and networks Industry focused - to drive competitive advantage You digitized data, process, and access to experts for 50 years. Work Patterns now helps you transform. Start.
  20. 20. Thank You