Live Webinar ECMSOCIAL COMPUTING & NETWORKING 2.0 Sanjeev Samala Senior Technical Architect Patni Computer Systems Ltd www.patni.com http://sanjeevsamala.blogspot.com/
Topics*Note: 1) All company logos and product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. 2) All the views expressed here are purely of presenter and doesn’t reflect that of company (Patni) and/or others
ECM SOCIAL COMPUTING & NETWORKING 2.0 (ESCN 2.0)TRENDS AND MARKET SCENARIOS
The World Is Changing To A New Information Model… OLD MODEL Need previous knowledge of the data structure, location, or author in order to find information need to share need to know NEW MODEL Find, create, or ask for information from Find, create, or ask for information from anywhere or anyone on any network using anywhere or anyone on any network using any device any device
IT Era Evolution Autonomic Trust Systems Natural Language Intelligent Understanding ecommerce software agents Wearable Internet Mid-Range Computing C/S Web 3.0 Web1970 1980 1990 2000 Services 2010 2015 PervasiveMainframe SOA Computing Semantic Web 2.0 Web Web Personal SaaS Adaptive computer Systems Google Web 1.0
Technology as Enabler Thank God! Everything is done for me!
ESCN 2.0 : Key Market Pointers Firms across both North America and Europe are aggressive adopters of Enterprise Social Networking Big global enterprises are actively adopting Enterprise Social Networking as compared to their smaller counterparts *Source: Forrester Research, Inc.
ECM Market structure and Vendor ShareSource: Gartner
ECM Market and Leading Vendors The markets Growth Rate return to of 9.5% thru stronger growth 2013 (double digit) is expected to start in 2010 Worldwide ECM software revenue exceeding $5.1 billion by 2013Source: Gartner
ESN 2.0 is for real and is happening…Despite recession and being only 3 years old in the technology market, Enterprise Social Networking has come of agewith nearly one in two businesses deploying it for employee collaboration and productivity goalsLarge, globally distributed businesses- Global 2000 are voraciously deploying and using social networking to addresslong-standing and pressing issues related to collaboration within their workforce A powerful nexus of technology and end user participation is resulting in high organizational effectiveness!
ESN 2.0 : Truly user-driven than IT-driven! The push for ESN is coming from the bottom making it a true end user phenomenon… phenomenon…
What do organizations reallywant from ESCN 2.0 ? Organizations are looking at creating highly collaborative and agile Strategic work environments to be quickest and smartest in responding to advantage market situations Holistic reduction in IT Holistic reduction in IT IT departments in full throttle to cut costs; Opportune time to costs related to costs related to look at cloud-based social networking as the mode of delivery. employee employee collaboration & collaboration & productivity productivity Robust Robust knowledge knowledge Corporations want to deploy enterprise 2.0 tools to effectively management management capture and share collective knowledge through social networking capabilities capabilities initiatives
Business Drivers and TechnicalChallenges External Wikis, Corporate blogging User options & Facebook, Enterprise Network effects search Social networks, Business blogging, and Business customer communities tagging Office 2.0, Ruby on Rails Enterprise 3.0 APIs, XML applications Technica Ajax/Flash/Silverlight SaaS, perpetual Beta (Gmail), SOA l Open source platforms
Adoption elements to make collaboration relevant.. Alignment • Aligned with Business Imperatives. Culture • Recognize, Respect and Reward Commitment • Organization (Top Management) Keen-ness Sustenance • Keep at it Involvement • Senior Leadership Involvement and Steering Committee • Necessary to promote to have a vibrant organization. Innovation However, need to ‘define’ innovation in Companys context What is in it for me? • Meant also for the Individuals.
Local v/s Global FOCUS Building the Enterprise for the FutureSource : IBM Global CEO Study : n (global) = 747
Challenges for ImplementationSource : AIIM 2009
ECMSOCIAL COMPUTING & NETWORKING 2.0 (ESCN 2.0)SHAREPOINT 2010 NEW FEATURES
MOSS 2010 – New Features Enterprise Social Networking – Web 2.0 components for SharePoint 2010 Integration with Portal Features Enterprise Search Personalization Collaboration Enterprises LOB User Profiles My Search My Site Ask Expert Single Sign-on MS exchange - Outlook / Audience Profiling Rating / Comments My Contacts Discussion Forms Calendars People and Federated Team Sites My Colleagues Wiki / Blogs Apps-Workflows Search Content Search Ranking / Relevance My Favorites Survey / Voice / Polls LOB Apps Alternative / Best Bets Email Management My Dashboards Instant Messaging ERP / SAP Suggestions Community of Practice Summary (Refinement My Links and Subscription Podcasts / RSS Feeds 3rd Party Apps (CoP) Panel) Enterprise Content Management (ECM) components for SharePoint 2010 Web Content Digital Assets GREEN & Hosting Record Management Others Management Management Features Content Publishing Record Archival Document Imaging SaaS - SharePoint Online Business Intelligence Content Authorizing Managed Meta Data Digital Signature Integrated with Office 2010 Analytical Reporting KPI / Dashboards (Visio Document Converters Usage Management Digital Authentication Supports Virtualization Services) Document Ratings Retention Policies Secure Distribution High Availability Export / Import Data Content Management Content Creation Coders, Decoder andGovernance and Taxonomy Scalable and Robust Interoperability Experience Transformers Services Document Sets Content Organizer Remote BLOBs Legal / Compliance
ECM SOCIAL COMPUTING & NETWORKING 2.0 (ESCN 2.0)ARCHITECTING & DESIGN WITH MOSS 2010
Architecture & Design Elementsq Collaboration Principles – Online and Offlineq Content Creation, Publishing and Distribution Channelsq Security – Authorization and Access Modelq Taxonomy and Governanceq Workflows and Role holdersq Content Organization ü Library Services / DAM / RM ü User Interface (Desktop, Web, Mobile, TV and etc) ü Auditing, Tracking, Reporting ü Review, Approval Cycle ü Confidentiality and Complianceq Technology ü Infrastructure Planning & Setup ü Product Installation and Configuration ü Integration with LOB and 3rd Party systems ü Customization ( OOB Feature extensions) ü Archival and Retrieval with Backup and BCP/DR ü Support and Helpdesk (L1 / L2 / L3 and L4 tickets)
Plan Searchv Define Search Requirements q What should be searchable – Content Source? q Scope of Search (Basic and Advance) q Managed Properties – Meta Data Property Mapping q Best Bets, Key Words, Synonyms, Alerts and Crawl Rules q Authorized Pagesv Define Meta Data q How Contents are related q How Meta data can help to “Roll CALL” contents
Plan…v Taxonomy q How content are arranged – structure and hierarchy q How content are rolled up – Naming and Tagging q How repurposing happens – Grouping and mapping q What are content policies related to retention, expiry and disposal q Auditing and Monitoring of records and versioning v Security q How to form groups/sub-groups and categories to provide Access q How users are going to access the content and sites – Authentication model q What are roles and rights of content management – Authorization modelv Environment q What Deployment Model to Follow – 32bit or 64Bit, VM-Ware and Hosting solutions – IaaS, PaaS, SaaS and Cloud q Clustering, NLB and WFE Server Topology
Plan Non-Functional Requirements (NFRs) q How much data volume can we store? q How many users (including concurrent) can our environment support? q How much hardware do we need i.e. Servers, Network devices and etc.? q How many sites, Applications can we run on our servers? q How to validate design (Patterns used)? q What 3rd Party tools to procure and how to configure and use it? q How can we measure various Metrics including performance? q How do we plan our future storage and performance needs? q Who are the end users? (Internal and External), determine usage? q How they will use the solution? q What are different use-case scenarios q Where are end users located (Bandwidth, Latency, Payload) q Downtime and SLAs – Measuring availability q Monitoring and Troubleshooting Tools and Techniques q Disaster Site Topology – Replicate & Mirror Production site? q What are the SLA levels for BCP/DR – Country / Site / Data and Facility? q What are Business Continuity Metrics defined – 99.99 %, 99.00%? q Backup Cycle based on the Time Zone or pre-fixed / scheduled? q How Risk Mitigation Plan defined?
Here is what some of BIG Firms are doing in ESN 2.0 Companies Initiative Description Large Consumer Employee of the Future 3 Year Program driving tech Products/Goods standards supporting tomorrow’s Company employees Large Beverage Facebook Presence Increasing brand ubiquity Company Large IT Provider Collaboration Net Decrease Real Estate costs and increase in home based working Large Airline “Facebooking” of Connecting with customers, Applications decreasing average age of target market Microsoft ‘Docs.com’ Document sharing for Facebook Users
Implementation Roadmap for ESN 2.0 and ECMValidate the Concept using fewESN & ECM components Pilot Implement the Web 2.0 Solution for a limited user base Organization wide roll-out of a Roll-Out comprehensive Solution for all users
Best Practices & Standards Right Goveranance Right Goveranance Enable Users Enable Users Build Applications Build Applications Invest Upfront Invest Upfront §§ Team should have: Team should have: §§ Create Evagelists in Create Evagelists in §§ CTOS / Build CTOS / Build §§ Set up Infrastructure Set up Infrastructure §§ Evangelists (Users) Evangelists (Users) Business Functions Business Functions applications for applications for for Rapid Growth –– This for Rapid Growth This §§ Dev Team Dev Team business silos that business silos that has a Viral Aspect has a Viral Aspect §§ Power Users Power Users §§ Educate the Educate the cannot be handled in cannot be handled in §§ Support Team Evangenlists first Evangenlists first ERP’s ERP’s §§ Set Up Dev, Test, QA Set Up Dev, Test, QA Support Team and Prod Environment and Prod Environment §§ Create Usage Scenarios §§ Create Self Learnings Create Self Learnings §§ However these However these in the beginning in the beginning Create Usage Scenarios with Business Functions opportunities opportunities applications are applications are with Business Functions integrated with ERP integrated with ERP §§ This is not a “Skunk This is not a “Skunk §§ IT Defines Rules, Users §§ Apply an Evolution Apply an Evolution Project” Project” IT Defines Rules, Users define Structure Model Model §§ Email Integration is key Email Integration is key define Structure §§ Create a Support Create a Support §§ Users are the content §§ Create a Common Set Create a Common Set §§ Look for Scenarios to Look for Scenarios to Organization including Organization including Users are the content Owners of Rules that everybody of Rules that everybody enable: enable: Help Desk from Day 1 Help Desk from Day 1 Owners signs up for signs up for §§ Project management Project management §§ Provide Support –– small Portal Portal §§ Train, Train and Train Train, Train and Train Provide Support small things like §§ Remember this isn’t Remember this isn’t §§ CAPEX Automation CAPEX Automation things like authentication can authentication can “Facebook” “Facebook” §§ HR Automation HR Automation cause adoption issues cause adoption issues §§ Fin Automation Fin Automation Social Applications will enable Applications will enable System not used by Users Social Social Networking / Redo of any aspect is System not used by Users Networking/Collaboration Networking/Collaboration Social Networking / Redo of any aspect is is not in Production is not in Production Collaboration everyday Collaboration everyday hugely expensive hugely expensive can grow out of control can grow out of control usage usage ESN 2.0 and ECM Implementation is not a single project but a series of small ones
ECM SOCIAL COMPUTING & NETWORKING 2.0 (ESCN 2.0) CASE STUDYCOLLABORATION & PORTALS
Case Study : Scope of Work BUSINESS § High Application maintenance and Cost low reliability No change in application § Lack of application traceability functionality Business Case Application Performance § High Cycle time for enhancements CTQ EXECUTION § Lack of expertise to support LOB Enhancements Leveraging existing infrastructure § High cost of ownership Focus on Automation § Out of sync with existing Minimum involvement of technology trends Business users
Case Study : Functional Understanding Collaboration Portal (Internal / External) Employees Sign in My Home & Portal Page credentials Stakeholders My Profile SAP Profile page My Documents - Records - - Statements - - Reviews - - Workflow - User Information My Statements My Favourites LOB My Search / Alters My Contacts/ Digital Records
Evaluation Parameters based on Client requirements Integration Features § Interface with SAP § Interface with LOB § Interface with BizTalk § Interface with Office § API for other 3rd Party Apps § Workflows and Alerts § Support Flat-File-Types § Import / Export of Data to XLS Reporting and Dashboard § Quick Reporting for End-User § System Reports (Admin/Audit) § BI Reporting § Import / Export to XLS § Parameter base KPI’s § Graphs and Charts support § Detail Drill-downs and Summary
Case Study : Solution SummaryBenefitsq Internal and External Collaborationq Basic Workflows related to content creation and alertsq Enterprise Searchq Digitization of Documentsq Interface with SAP : Finance Modelq Taxonomy and Governanceq Quick Reporting and Dashboards with KPIsWhy SharePoint Solution!q Aligned with Clients – Technology Stack (SQL, BizTalk and AD)q Mapped up-to 70% OOB features – Faster Implementation (Cost Savings)q SharePoint ranked as #1 collaboration tool and ECM solutions for Enterpriseq And Microsoft has a VERY strong roadmap for SharePoint 2010 and beyond
Case Study : Large MNC (Mobile Company) Creating an Online Experience Worth Talking About WATCH be entertained research buy EDUCATE get help gab Imagine a comfortable place to… connect SHARE play tell it like it is partner learn talk teach vent In short, a better way to explore mobile devices online.
SharePoint Framework for Quick Deployment MOSS-OOB Features• Single Gateway for all Applications• Authentication and Role based Authorization is inherent• Integration capabilities with other systems• Extensive Search capabilities• Collaboration features like Blogs, Discussion Forums, Chats etc.• Document Management capabilities• Personalization• Trigger Emails, Alerts and Reminders
Case Study : ECM - MOSS Technical Architecture
MOSS Feature usage and Future scalability • Manage diverse stakeholders & 95% team structures across and outside organization Unified • Orchestrate business process Communication and workflows & Collaboration • Secure information and control data integrity • Common view of enterprise data SharePoint• Integrated content and Server business processes• Facilitate structured document authoring and collaboration Enterprise Content Business• Address compliance Intelligence Management 40% requirements• Better records and • Analyze information with information management 55% powerful and familiar tools• Effectively communicate • Accelerate decision making with employees, across the enterprise partners, and customers • Faster product launch• Effective management of • Effective product multi-lingual portal performance analysis