www.tercerclick.com – info@tercerclick.com
Presentación Coca Cola Mundial / Social Media
How many Social Media “Experts” are
in the house?
Working from the center…
History of “painting the town red”…
1.5 BILLION
SERVINGS A DAY
our home page isn’t
just coke.com, it
is google.com
and today, I’d say…
our home page isn’t just
coke.com, it is
google.com and
hyves.nl and
twitter.com and
youtube.com and
f...
Consumers remind us every day that
Coke is THEIR brand…
Facebook “2 Billion photo
uploads a month - nearly 70
million a da...
CONVERSATION CLOUD FOR TOP TERMS MENTIONED ON FB COCA-COLA FAN PAGE
(SEPTEMBER 2009)
5000 Mentions a Day - Here is a taste...
Availability
Ideas/
Suggestions
Advertising
“Biggest
Fan”
Other
Coke
Products
General
Comments
Low Post
Volume
High Post
V...
And they are producing GREAT
Content - for the LOVE of THEIR Brand
Sometimes we ask for it…
12
• Where have you had a Coke lately?
“It was taken from the peak of the Iztaccihuatl, Mexico's ...
120 Photos of Your Next Coke…
13
5,800 Times of day to enjoy a Coke…
14
Our Fan Focused approach has yielded
a Highly Engaged fan community…
INTERACTIONS PER POST
Source: FB Fan Page Analysis , ...
In the past – We were not building
sustainable relationships
Traditional Campaigns start from zero and abandon the
audienc...
Our “Fans First” Approach: We will be Everywhere
Our Consumers are in an Authentic “Member of
the Community – Non BIG Bran...
Our “less about us-more about them”
approach is getting noticed
Missed Opportunity... Pepsi. The company makes a
disappoin...
Coca-Cola “official” Social Communities…
19
this is all great, but…
how do we create
compelling content
in these online
venues that
celebrates the
spirit of our brand...
The Coca-Cola Happiness Machine…
Vitamin Water’s Flavor Creator…
25
flavor creator lab environment within the vitaminwater facebook fan page
Determined flavor via conversation
mining & ranking…
cloud tagging- shows the ranking of flavors
and allows you to navigat...
Flavor voting…
vote on a single flavor, flavor combinations or use the ‘wild card’ to
vote for a flavor that didn’t make t...
Gaming determined functional benefit…
do you need more energy?
Label design contest - a real-time
collaborative workspace…
29
The results…
30
7+ minutes of engagement
per app session
174% increase in fans
tens of thousands of total votes
40K unique...
Say hello to…connect
• black cherry-lime
• caffeine + 8 key
nutrients
• made by fans, for
fans on
• in stores march 1st
31
So, We are all about
Fishing Where the Fish are…
32
Integrating Campaigns with Common
Social Solutions…
33
Optimizing Functionality that Already Exists…
34
Creating New Ones if Necessary…
35
Clear Principles are a must to insure
everyone is aligned…
http://www.thecoca-colacompany.com/socialmedia
Finally, Some Quick Lessons Learned…
• SMM is a tactic and should always be in support of brand objectives
• These platfor...
What’s Next…
• “Fans First” will continue to be our compass
• Continue building Common Solutions to Amplify
our Global & L...
Presentación de Coca Cola y su estrategia en social media
Presentación de Coca Cola y su estrategia en social media
Presentación de Coca Cola y su estrategia en social media
Presentación de Coca Cola y su estrategia en social media
Presentación de Coca Cola y su estrategia en social media
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Presentación de Coca Cola y su estrategia en social media

  1. 1. www.tercerclick.com – info@tercerclick.com Presentación Coca Cola Mundial / Social Media
  2. 2. How many Social Media “Experts” are in the house?
  3. 3. Working from the center…
  4. 4. History of “painting the town red”… 1.5 BILLION SERVINGS A DAY
  5. 5. our home page isn’t just coke.com, it is google.com
  6. 6. and today, I’d say… our home page isn’t just coke.com, it is google.com and hyves.nl and twitter.com and youtube.com and facebook.com and studiVZ.net
  7. 7. Consumers remind us every day that Coke is THEIR brand… Facebook “2 Billion photo uploads a month - nearly 70 million a day…” USA TODAY 8/09 On Facebook alone we’ve got: - 4,600+ photos - 95+ videos - 500,000+ “likes”* - 90,000+ “comments”* (*just in the last 6 months)
  8. 8. CONVERSATION CLOUD FOR TOP TERMS MENTIONED ON FB COCA-COLA FAN PAGE (SEPTEMBER 2009) 5000 Mentions a Day - Here is a taste of what they are saying… N = 1,276 posts* *non-english language posts removed Source: Analysis of Facebook for Sept 1st – 30th 2009
  9. 9. Availability Ideas/ Suggestions Advertising “Biggest Fan” Other Coke Products General Comments Low Post Volume High Post Volume Positive Conversation Tones Negative Conversation Tones General comments about the brand and other Coke products are top topics… “Coca-Cola is the best drink!!!! I love it...” “ALWAYS COCA-COLA!! funny add from Coca-Cola with Grant Theft Auto!” “. . . Bring back the glass bottle it makes a difference” “Anyone know if 'Kosher Coke' is available in Colorado??” “I adore cola! I can drink it every day :D” Consumptio n Habits/ Addicted “i am the # 1 fan. just ask anyone who knows me.” “DIET COKE IS WHERE IT'S AT YA'LL!!!! :)”
  10. 10. And they are producing GREAT Content - for the LOVE of THEIR Brand
  11. 11. Sometimes we ask for it… 12 • Where have you had a Coke lately? “It was taken from the peak of the Iztaccihuatl, Mexico's third highest mountain. [At 5,230m... you can guess why was the bottle half-full! :-)] “Les Grand Montets near Mont Blanc French Alps 3275m” “NEVADO DEL TOLIMA KOLOMBIA 5.800 MTS...CHARLYTOONS”
  12. 12. 120 Photos of Your Next Coke… 13
  13. 13. 5,800 Times of day to enjoy a Coke… 14
  14. 14. Our Fan Focused approach has yielded a Highly Engaged fan community… INTERACTIONS PER POST Source: FB Fan Page Analysis , Sept 2009 *Interactions = likes + comments User generated content Interactions* Photo Video Coke 73,391 3,142 77 Brand A 34,094 0 0 Brand B 10,873 0 84 Brand C 6,962 0 0 Brand D 5,092 134 4 0 1000 2000 3000 4000 5000 6000 Coke Brand A Brand B Brand C Brand D Coke fans interact with each other, and the brand, more than they do on any other top brand fan pages.
  15. 15. In the past – We were not building sustainable relationships Traditional Campaigns start from zero and abandon the audience they’ve amassed upon completion. Campaigns based on earning Sustainable Relationships leverage the existing audience and grow it for future use. Traditional Campaigns Campaigns Based on Earning Sustainable Relationships Time Time Fans/Follows/Friends Fans/Follows/Friends
  16. 16. Our “Fans First” Approach: We will be Everywhere Our Consumers are in an Authentic “Member of the Community – Non BIG Brand Way” 17 Our approach is designed to foster equitable engagement to earn sustainable relationships that are authentic, delightful and reciprocal. Being a Fan, Friend or Follower does not mean that they opted in to have advertising blasted at them. Enabling Fans to Comment, Upload and Consume THEIR own consumer generated brand related content Strategically targeted messaging in support of our brand objectives Majority of our efforts
  17. 17. Our “less about us-more about them” approach is getting noticed Missed Opportunity... Pepsi. The company makes a disappointing showing on Facebook…has 250,000 fans, a fraction of rival Coke's. The company mostly uses it as a channel for pumping out updates of marketing activities. MSNBC on 11/30/09
  18. 18. Coca-Cola “official” Social Communities… 19
  19. 19. this is all great, but… how do we create compelling content in these online venues that celebrates the spirit of our brand and drives intent?
  20. 20. The Coca-Cola Happiness Machine…
  21. 21. Vitamin Water’s Flavor Creator… 25 flavor creator lab environment within the vitaminwater facebook fan page
  22. 22. Determined flavor via conversation mining & ranking… cloud tagging- shows the ranking of flavors and allows you to navigate for more information
  23. 23. Flavor voting… vote on a single flavor, flavor combinations or use the ‘wild card’ to vote for a flavor that didn’t make the top ten
  24. 24. Gaming determined functional benefit… do you need more energy?
  25. 25. Label design contest - a real-time collaborative workspace… 29
  26. 26. The results… 30 7+ minutes of engagement per app session 174% increase in fans tens of thousands of total votes 40K unique label designers
  27. 27. Say hello to…connect • black cherry-lime • caffeine + 8 key nutrients • made by fans, for fans on • in stores march 1st 31
  28. 28. So, We are all about Fishing Where the Fish are… 32
  29. 29. Integrating Campaigns with Common Social Solutions… 33
  30. 30. Optimizing Functionality that Already Exists… 34
  31. 31. Creating New Ones if Necessary… 35
  32. 32. Clear Principles are a must to insure everyone is aligned… http://www.thecoca-colacompany.com/socialmedia
  33. 33. Finally, Some Quick Lessons Learned… • SMM is a tactic and should always be in support of brand objectives • These platforms change frequently and can be very disruptive • Keep it simple and intuitive – fewer objectives is better and shorten users’ paths at every opportunity • Silly to start from zero… • “Viral” shouldn’t BE your strategy – just part of a comprehensive plan • Clear the Legal hurdles first – this is new for everyone so legitimate questions arise around every corner • Always work with pros…There is no “sticking your toe in the water” •  Each new Community is an entirely new market and should be treated as such •  Moderation is a must!
  34. 34. What’s Next… • “Fans First” will continue to be our compass • Continue building Common Solutions to Amplify our Global & Local campaigns • More Brands on More Platforms • We will continue to Test, Learn, Share, SCALE & REPEAT…Again, and Again, and Again

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