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Training your clients on how to manage content

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Training your clients on how to manage content

  1. 1. Training your clients on how to manage content Salim Lakhani – WebEnabled.com Carl Wiedemann - Growing Venture Solutions Justin Toupin - Aten Design Group Adam Mordecai - Advomatic
  2. 2. Why train?
  3. 3. Training your clients • what to train clients on • how to train them • how to document SOPs • how to simplify Drupal's admin interface • real-life examples/case studies
  4. 4. What to train clients on • Ask clients to document: – what they’re going to do! – who’s going to do what… – What their process?* a s k Req & Spec Dev & Test UAT Document Go Live!
  5. 5. how to train them • FAQs – Their questions, Your answers • Videos – Fast & Easy – Captures screens & voice-over • Put it under /help on their site!
  6. 6. simplifying Drupal's admin interface root user
  7. 7. Videos • Tools – Camtasia – Gotomeeting – ScreenCast.com – Etc.
  8. 8. And remember • You can charge for it!

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