Since 1987, CORIS quickly developed its network worldwide, handling international claims and assistance on behalf of insurance companies and automobile clubs to the highest professional standards.
CORIS provides emergency healthcare services, both domestically and internationally, through a provider network consisting of: Medical : clinics and medical centers Ambulances : air, land and sea Professionals : lawyers, surveyors, claims adjusters, investigators, and medical auditors Hotels Partner Databases : ensures a solution to any request for medical assistance.
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BACKGROUNDUNDHeadquarters in Miami and Paris, the CORIS Group is a company that handlesclaims management, travel assistance and insurance distribution while acting onbehalf of insurance companies around the world.Since its creation in 1987, the group has grown exponentially. Present in over 43countries and counting on more than 150 correspondents across 5 continents,the services CORIS offers in the areas of travel assistance and insurance arebroad enough to cover the needs of the tourism and travel medical industries.
FINANCIAL SOLIDITYAs of July 2010, CORIS became a part of the April Group, one of the mostimportant insurance brokers in France. It is listed on the Paris Stock Exchange(FR0004037125-APR) with a net worth of over 838 million Euros.APRIL advises, designs, manages and markets its insurance solutions through amultichannel strategy that combines a network of 15,000 retailers, the creation ofa network of outlets and Internet sales. www.coris.com www.april.com
OUR BUSINESS AREAS MAIN ACTIVITIESClaims Management Assistance / Call Center• Medical & Healthcare • Medical• Travel & Tourism • Call Center & Telemarketing• Motor • Roadside Assistance• Insurance • Domestic Assistance & Other • Legal Information & Assistance Transport & Marine • Social & Psychological Assistance Legal protection Civil Liability Products Extended Warranty administration Insurance Brokerage & Sales • Legal protection • Sport insurance products • Assistance products & Travel insurance • Risk management
KEY FIGURESOur commitment is to provide our customers with the highest degree ofquality, efficiency and technology in all our Assistance Services providedaround the world.•43…………CORIS Offices Worldwide•150……….Exclusive Correspondents•4500……….Corporate Clients•1,200…….Employees Worldwide•23,000…..Agencies Selling CORIS Products•313,542…Medical Assistances per year
KEY PERFORMANCE INDICATORS• Customer Promise • Call Centers o Simple reimbursement claims: o Automatic recording equipment 48hrs. for every in/out bound phone call. o Customer complaints: 0.4%. o ACD equipment to assign phone o Claims Turn-around time: 20/day. calls to operator availability.• Service Level Agreements (SLA) o Online control of every signed in operator. o Meet International Standard o IVR equipment to supervise every o Medical calls: 95/5 (95% of phone call when needed. incoming calls answered within the o Available phone lines (with first 5 seconds). domestic and international• Customer Growth service) can be personalized o Strategy lets us grow up to 20 according to customer times our response capacity. requirements. o Multiplied assistance cases by three in last two years.