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"How To" Put Students at the Center of Service
This Customer Success Webinar follows up the popular webinar by Wayne State University about their student service center implementation. Their student service center helps them not only differentiate by providing incredible customer service, but also allows them to identify opportunities to improve their processes to help students succeed – and graduate. This webinar will help you connect with your students using the Case object like Wayne State.
Participants will learn how to:
Redirect an email address into Salesforce
Manage and respond to email via Salesforce
Collect and store data on behavioral drivers
Analyze data for business process improvement
There will be a live step-by-step demo to guide you through how to set up these business processes in Salesforce.