Adoption: 6 Steps for Making the Most of aNew ReleaseJessica SchwartzCustomer Success ManagerSalesforce.com FoundationJanu...
Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain...
Agenda How are New Features Selected 6 Steps to Making the Most of Each Release Q&A
How are New Features Selected •   Customers •   Partners •   User Groups •   Support •   Idea’s Community - http://success...
6 Steps to Making the Most of Each Release Define and Prioritize business goals    • Current State    • Desired State     ...
6 Steps to Making the Most of Each Release Developa plan for managing new releases – factors to consider: • Number of user...
6 Steps to Making the Most of Each Release  Learn about new features  • Release Preview  • Release Notes  • Release Webina...
6 Steps to Making the Most of Each Release Communicate to your end users • WIIFM • Impact • Training • Executive Sponsorsh...
6 Steps to Making the Most of Each Release Configure and test drive new features • Pilot Testing • Sandbox • Developer Org...
6 Steps to Making the Most of Each Release Implement the features you choose • Automatically Visible to All Users • Automa...
Review  Idea’s    Define &     Develop a   Learn New   Communicate   Configure   ImplementCommunity   Prioritize     Plan ...
6 Steps for Making the Most of a New Salesforce.com Release
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6 Steps for Making the Most of a New Salesforce.com Release

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Part of our ongoing series on adoption, this webinar will walk you through the six simple steps for getting the most out of a new release from salesforce.com. As you might know, Salesforce typical puts out three new releases a year. How do you keep up and ensure that your organization continues to take full advantage of all of Salesforce's features and functionality? This webinar will help you institutionalize a new release process in your org.

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6 Steps for Making the Most of a New Salesforce.com Release

  1. 1. Adoption: 6 Steps for Making the Most of aNew ReleaseJessica SchwartzCustomer Success ManagerSalesforce.com FoundationJanuary 12, 2012
  2. 2. Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may containforward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertaintiesmaterialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differmaterially from the results expressed or implied by the forward-looking statements we make. All statementsother than statements of historical fact could be deemed forward-looking, including any projections ofsubscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plansof management for future operations, statements of belief, any statements concerning new, planned, orupgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developingand delivering new functionality for our service, our new business model, our past operating losses, possiblefluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach ofour security measures, risks associated with possible mergers and acquisitions, the immature market in whichwe operate, our relatively limited operating history, our ability to expand, retain, and motivate our employeesand manage our growth, new releases of our service and successful customer deployment, our limited historyreselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Furtherinformation on potential factors that could affect the financial results of salesforce.com, inc. is included in ourannual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2010. This document and othersare available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other press releases or public statements are notcurrently available and may not be delivered on time or at all. Customers who purchase our services shouldmake the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes noobligation and does not intend to update these forward-looking statements.
  3. 3. Agenda How are New Features Selected 6 Steps to Making the Most of Each Release Q&A
  4. 4. How are New Features Selected • Customers • Partners • User Groups • Support • Idea’s Community - http://success.salesforce.com
  5. 5. 6 Steps to Making the Most of Each Release Define and Prioritize business goals • Current State • Desired State Step 1
  6. 6. 6 Steps to Making the Most of Each Release Developa plan for managing new releases – factors to consider: • Number of users impacted • Users – Internal vs External • Available resources • Complexity of your applications / integrations • Change management requirements (regulatory compliance) step 2
  7. 7. 6 Steps to Making the Most of Each Release Learn about new features • Release Preview • Release Notes • Release Webinars • Release Training • http://www.salesforce.com/customer- resources/releases/ step 3
  8. 8. 6 Steps to Making the Most of Each Release Communicate to your end users • WIIFM • Impact • Training • Executive Sponsorship step 4
  9. 9. 6 Steps to Making the Most of Each Release Configure and test drive new features • Pilot Testing • Sandbox • Developer Org - developer.force.com step 5
  10. 10. 6 Steps to Making the Most of Each Release Implement the features you choose • Automatically Visible to All Users • Automatically Visible to Administrators • Feature is Available • Contact salesforce.com to Enable step 6
  11. 11. Review Idea’s Define & Develop a Learn New Communicate Configure ImplementCommunity Prioritize Plan Features to Users 1 2 3 4 5 6

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