How Sales Can Help Generate More Leads Than Ever Before - Quinn Whissen, Vertical Measures

Sales Summit
Sales SummitSales Summit
KEYNOTE
Quinn Whissen@QuinnTempest | QuinnT@verticalmeasures.com
DIRECTOR OF MARKETING,
VERTICAL MEASURES
LOS ANGELES, CA ~ JUNE 14 – 15, 2017 | SALESSUMMITWEST.COM
#SalesSummitWest
How Sales Can Help Generate
More Leads Than Ever Before
@QuinnTempest
#SalesSummitWestA Move Towards Digital
@QuinnTempest
#SalesSummitWestGoogle’s ZMOT
@QuinnTempest
#SalesSummitWest
Who Controls the Sales Cycle?
“Today’s buyers control their
journey through the buying
cycle much more than today’s
vendors control the selling
cycle …
…marketers must take
responsibility for engaging with
the customer through more of the
buying journey.”
- Lori Wizdo, VP, Principal Analyst at Forrester Research
@QuinnTempest
#SalesSummitWest
Today, relationships are
created with information
not people.
@QuinnTempest
#SalesSummitWestWhat is Content Marketing?
@QuinnTempest
#SalesSummitWest
93% of all consumers
use search prior to
making a purchase
93%
90%+ of buyers click on
organic links vs. the
sponsored ads
90%
86% of searchers
conduct non-branded
queries
86%86%
How Important is Search?
Source: GroupM
@QuinnTempest
#SalesSummitWest
Buyers are searching for
information that helps them
make an informed decision.
Businesses that provide
that information - will win.
@QuinnTempest
#SalesSummitWest
Awareness
What is your audience
potential and what brand
benefits should they know
about?
Tools
• Social
• Display
• Digital PR
• Influencer
Content Role
• Create Emotional Connections
• Build Awareness that the Service Exists
• Use top-of-funnel to attract new users
• Create content users are searching for
Success Metrics
• Traffic
• Click Through Rate
• Engagement
• Bounce Rate
Consideration
What is your
potential
audience
researching and
how do we best
answer their
questions?
• Social
• Display
• Paid Search
• Lead Nurture
• Intercept Questions with Answers
• Emphasize Key Benefits of Service
• Solve their problems
• Comparison content
• Demonstrate Ease of Use and Quality
• Click Through Rate
• Engagement
• Bounce Rate
• Micro-Conversion Events
Tools Content Role Success Metrics
Decision
How can you move
the prospect to
making the
decision?
Tools
• Social
• Display
• Retargeting
• Paid Search
• Lead
Nurture
Content Role
• Build Confidence
• Create Urgency
• Pricing content
• Deliver Promotional Benefits
• Guide Through Purchase Process
Success Metrics
• Click Through Rate
• Transaction Rate
• ROI
• Conversions
Action
$$$$$
The Buyer’s Journey
@QuinnTempest
#SalesSummitWestBuyer’s Journey: Process
@QuinnTempest
#SalesSummitWest
Awareness
Consideration
Decision
How to manage remote teams
How to manage millennials on remote teams
Top 5 collaboration tools
Best all in one collaboration tool
How much does Slack cost?
Slack vs Asana vs Evernote
The Buyer’s Journey: Content
@QuinnTempest
#SalesSummitWest
Persona: Homeowner, 30s, prefers shorter & more visual content
Goal: Save money and “go green”
Buyer's Journey: Content Gaps
How to Lower
Your Utility Bill
Top 7 Reasons Going Solar
Pays Off Long-Term
— CONTENT GAP — Why
SolarCity's
Solar Panels
Last 50%
Longer
Ask Your Staff!
@QuinnTempest
#SalesSummitWestGoogle’s Answer Box
“When we recognize that a query asks a question, we programmatically detect pages that
answer the user's question, and display a snippet as a featured snippet in the search results.” - Google
@QuinnTempest
#SalesSummitWestGoogle Suggest – B2C & B2B
@QuinnTempest
#SalesSummitWest
KeywordTool.io
@QuinnTempest
#SalesSummitWest
@QuinnTempest
#SalesSummitWestWhat People Actually Search For…
• Cost/Price
• Problems/Issues
• VS./Comparisons
• Reviews
• Best/Top
• Resource Pages
@QuinnTempest
#SalesSummitWest
HUB
Case
Study
Blog
Webinar
PPT
Video
Page
Lead
Nurture
Email
Email
Email
Email
Press
Release
Page
Infographic
Slide-
share
Social
Blog
Newsletter
Off-site
Article
Email
Landing
Page
Social
Social
Social
Ad
@QuinnTempest
#SalesSummitWest
This is not a 30 day R.O.I.
But The Long-Term
Payoffs Can Be Huge
@QuinnTempest
#SalesSummitWest
@QuinnTempest
#SalesSummitWest
@QuinnTempest
#SalesSummitWest
@QuinnTempest
#SalesSummitWestOur Own Example
4,286 visits
1,874 downloads
819 new contacts
2 new customers
9 assisted customers
@QuinnTempest
#SalesSummitWest
Opened email,
clicked, visited 2
linked resources
Visited
landing page,
downloaded hub
The Content Journey to Conversion
Forwarded an email
promoting hub,
clicked CTA
@QuinnTempest
#SalesSummitWest
Visited multiple site
pages, including
branded content
Sent direct email
to marketing,
handed to sales
The Content Journey to Conversion
Read 3 onsite blogs
@QuinnTempest
#SalesSummitWest
The Content Journey to Conversion
Became a
customer!
December – End of February
Read blogs,
watched videos,
attended webinars,
downloaded hubs
@QuinnTempest
#SalesSummitWest
@QuinnTempest
#SalesSummitWestAbout Your Presenter...
● Director or Marketing at Vertical Measures, a 50
person PPC, SEO & Content Marketing agency in
Phoenix, AZ
● quinnt@verticalmeasures.com
● Sample of our 40+ clients:
Thank you!
#DSP15
Tweet: Hey #SalesSummitWestWest
@VerticalMeasure’s Complete
Content Marketing book is FREE at
http://vert.ms/cmworks
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