How to reload the operating system on a nuked or bricked black berry crackberry

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How to Reload the Operating
System on a Nuked or Bricked
BlackBerry
CrackBerry explains how to restore a Nuked BlackBerry
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981 COMMENTS
By Kevin Michaluk on 18 Dec 2007 01:02 pm
ood Afternoon Class! I’ve been a bit slack in my
BlackBerry 101 lectures as of late – I blame the
Smartphone Round Robin, all the Contests we’ve
been running on the site and the busy Holiday Season. My
apologies! This will be the last 101 lecture of the year…
but we’ll be back in 2008 bigger and better than ever.
Today’s lecture isn’t really a “newbie” topic, but it’s one
that I wanted to cover because in the past three weeks
I’ve gone through it half a dozen times and that is
Reloading the Operating System on a BlackBerry that’s
totally “Nuked”. I’m not sure if nuked is the technically appropriate word for it (I also use one that starts
with an F and ends in an ED and has a CK in the middle), but it is how I refer to a BlackBerry that is stuck
in a permanent reboot cycle and is completely, completely unusable. With a Nuked Berry, essentially the
device turns on (red LED comes on for a few seconds), then you see the white screen with the hourglass
of death, and then the display shuts off, the device shuts off, a few seconds go by and then it starts up
and does the same thing again and again and again (it’ll do it for hours if you let it).
Over the past year I have arrived at this Nuked Berry scenario a few different ways: from installing a
BlackBerry theme that wasn’t appropriate for my device/OS version; from installing beta software that was
majorily glitchy; and one time during an OS upgrade the installation failed (I think I had too many apps
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installed and the device ran out of memory when trying to reload the backed-up apps). And while a
“battery pull” works for solving most of little glitches that may occur when using your BlackBerry from day
to day, that’s not the case with a Nuked BlackBerry.
The GOOD NEWS is that this problem likely won't affect you unless you're out and about looking for
trouble and you can always fix a Nuked Berry (at least from my experience!). You just need to know a
couple of little tricks and have 45 minutes of free time…
The Nuked Berry Problem
The fundamental problem with the Nuked Berry scenario is that because the device is stuck in a
permanent reboot sequence or loop, when you attach it your computer via USB cable it simply connects
and disconnects over and over and over again (you’ll just keep hearing that USB detected/unplugged
noise) as the BlackBerry turns on/off. This makes using the BlackBerry Desktop Manager software to
reload your OS impossible as the device is only detected for a couple of seconds before the device
shuts off (and is now undetected).
My Nuked Berry...just a second before the display shuts off
and the device reboots itself, again and again and again
With pulling your BlackBerry’s battery doing nothing to solve the problem and it being impossible to
establish a link to your desktop, at this point if you called your carrier for support there’s a chance they’ll
tell you your BlackBerry is broken and that it’s time for a new one. To me that’s not a bad thing (what’s
better than getting a new BlackBerry?!), but it’s not the CrackBerry way! Let's fix it!
Requirements/Disclaimer
Before reloading the operating system on a Nuked BlackBerry, you need to make sure you have taken
care of some basics:
you are using a Windows Computer
have BlackBerry Desktop Manager installed
have the BlackBerry Operating System you want to install/reload onto your Nuked
BlackBerry installed
You can download the latest version of BlackBerry Desktop Manager from the BlackBerry.com website,
and you can find the latest Operating System available for your device from our BlackBerry OS
superpage.
Keep in mind that during this process you don’t necessarily have to reload the same version of the OS
that’s currently running on your Nuked BlackBerry. With the example I’m going through today, I’m actually
going to revert to a slightly older operating system. There was an OSv4.3.1 Beta for the Curve I got my
hands on way back when. Well, it turns out it had a slight glitch that made it want to occasionally reboot
the phone when I answered incoming calls (which I was living with ok), but after Nuking my Berry while
testing some software a friend of mine was working on, I decided to take the opportunity to revert back
to the very stable OSv4.2.2. To accomplish this, on my computer I first open Control Panel > Add/Remove
Software and uninstalled the current Operating System for the 8300 Curve. From there I went to AT&T’s
website and downloaded and installed OSv4.2.2.
And now for the disclaimer, aka Bad News. With the process I’m going through here, any 3rd party
applications you have installed on your BlackBerry will be lost. This install gives you a clean slate, which
is a heck of a lot better than a Nuked Berry. So once you’re up to speed, you will have to install all your
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favorite apps once again.
The following process doesn't just work for Nuked BlackBerrys. You can also use it to clean the
slate/reload/update the OS on a BlackBerry that's in fine working order.
How to Reload the OS on a Nuked BlackBerry
Step #1: Make sure your BlackBerry IS NOT connected to your computer. Locate and Open the App
Loader application. You won't have a shortcut to this program on your start menu. You need to locate it
manually. Open your file browser, go to your C Drive (operating system drive) and navigate your way
through the folders to Program Files > Common Files >Research In Motion > AppLoader. Once you are in
the AppLoader directory, double click on the Loader application shortcut. Once Loader opens, you can
click Next and then proceed to Step #2. As you may have noticed, we skip Desktop Manager altogether.
Step 1: Browse your way into the AppLoader Directory, and Open the Loader Application

The Loader Homescreen. You can Click Next to Continue
After you click next, Loader Waits for you to Connect the Device.
Proceed to Step #2
Step #2: We need to connect the BlackBerry to the Computer via USB cable. But here's where the tricky
part comes in with the Nuked BlackBerry. Do you see in the image above where it says COM1? What we
want to do is plug in the BlackBerry, and when COM1 switches to say USB-PIN:UNKNOWN we
immediately click Next. This catches the BlackBerry and takes it out of the constant reboot cycle and
allows you to then reload the Operating System.
Tip: The USB-PIN:UNKNOWN option will display for a few seconds when the BlackBerry is first
connected/flashing its LED in red. With a Nuked BlackBerry, That occurs when the device is in the initial
start-up part of it's reboot sequence. The easiest way to get that to happen (vs. waiting for that step in the
reboot sequence where you have a tenth of a second to hit Next before you lose your chance) is to
simply pull the battery from the BlackBerry. With the battery pulled, connect the BlackBerry to the USB
connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick still, but using this
method you are in control of the timing. From there you can put the battery back in and battery cover
back on (Make Sure you install the battery or else when the OS update is completing and the device
disconnects from the computer to reboot, it will lose the power provided by the USB connection and you
will get an error and have to do it all over again!).
** If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next

while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or
four tries.
Connect Your BlackBerry via USB. Click NEXT as Soon as USB:UNKNOWN Appears
Tip: With Battery Out, Connect BlackBerry to USB.
This will give you more control in nailing the timing of
connecting Next while USB:UNKOWN displays
Step #3: With your BlackBerry now out of the permanent reboot sequence, you are essentially in the clear
and well on your way to having your BlackBerry up and running again. Choose the options you want to
install on your BlackBerry (BrickBreaker, BlackBerry Messenger, BlackBerry Maps, etc.), click next, then
approve the installation by clicking "Finish." Sit back and relax while the BlackBerry does its thing. It'll take
some time and go through a number of screens but eventually you will reach my favorite "The loading
operation was successful" screen. Your BlackBerry will reboot itself at this point and it will take a LONG
time to reboot (10 - 15 minutes or so). You can unplug it from the USB (it's not connected while rebooting)
and just continue to sit back and wait. Get scared, but not too scared...it will eventually boot up.

Select the OS options you want to install
Approve the Operating System Installalation Options

Sit back and relax and let the installer do its thing
Installation Complete! Just sit back and let your BlackBerry Reboot
Step #4: That's it! You are done. Brand New BlackBerry. With your BlackBerry no longer Nuked, you can
run through the Set Up Wizard (set the date/time/fonts, etc.) and from there you WILL NOW BE ABLE TO
connect to the BlackBerry Desktop Manager software. Hopefully you occasionally back up your data and
can now use Desktop Manager's restore function to load up your backed up data. If not, hopefully you
have your contacts all synced to Outlook so you can reload your Address book from there. Once that's
done, it's time to install all your favorite apps again! I'd recommend starting with the CrackBerry.com
Launcher (visit http://wap.crackberry.com on your BlackBerry's browser to download it!). Happy
BlackBerrying!
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At least in this case I KNEW I was putting some risky software onto my BlackBerry
so before installing did a backup of my data. Once I un-nuked my BlackBerry
I was able to relatively quickly get back to where I was before.
That's all folks! This is one of those lessons that I hope you don't need to use, but if you ever do find
yourself with a Nuked BlackBerry I hope this lesson gets you back up and running quickly. There are
some alterantives to this method as well, including some third-party apps like BBSAK (see another tutorial
here). And if you're still stuck, the CrackBerry Forums are only a click away!
Article Tags: blackberry hardware loop, blackberry reboot loop, hard reset, blackberry, pearl, curve,
8100, 8110, 8120, 8130, 8700, 8703, 8300, 8310, 8320, 8330, 8800, 8820, 8830, reload operating system
Topics: BlackBerry 101 Nuked Bricked BlackBerry Help, How-To & Tips BlackBerry 101
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981 COMMENTS Sign in to comment
Bla1ze Dec 18, 2007 at 1:24 pm
darkreign3 Nov 24, 2008 at 1:44 am
Brewstermax Feb 16, 2009 at 8:23 pm
WESSIDE Apr 9, 2009 at 9:57 am
michy is neato Apr 27, 2009 at 8:26 pm
WESSIDE May 4, 2009 at 9:31 pm
Since I've killed my Curve about 5 times now this is an awesome guide to have handy the
main thing to remember is to reinsert the battery or else you will have to repeat the steps
over and that can be disheartning for some and then they move onto the next option of
calling their carrier, which we all know can some times be a battle and a half...I know
after the first time I did it, I did it 3 times then made the call and then while on hold it
booted up, so i just hung up the phone lol.
And I wouldn't worry so much about the "lack of" BB 101's at this point Kevin, with all the
other things going on around here theirs more then enough to keep us users occupied I'm
sure everyone would agree with me on this one :)
This is by far the best way to restore your BB ever!!!!
I was in the process of updating my OS to v4.5 and when DM deleted all the files
off my BB i droped my BB of the arm of the chair and it got disconnected, so my BB
wouldn't turn on or nothing just a black screen with a flashing Red light that is all...
So far it loooks like this is working (still in the process of installing the new os onto
my BB) im pertty sure its going to work and i owe it all to this guide.
Thanks a Million!!!!!!
I had the same problem. I tried to update to 4.5, and it fatally quit. I've gone
without a Berry for over a month, and it's sucked. I'm attempting to fix it now.
Hopefully all goes well. Thanks for the great guide Kevin.
I had the same prblem as you, i was trying to upload the latest system
softwsre to my BlackBerry 8320 and my hand disconnect the cable accidently,
the bb went off and the screen stays black and the red light flashes 3 times, i
followed the steps KEVIN gave and it help me out very good, i was using
Desktop Software 4.7 and it keep sticking on (LOADING JVM SYSTEM
SOFTWARE)So i use a next pc with Desktop Manager 4.3 and it worked 100%
IF anyone need help contact me soldier3041@hotmail.com
My phone isn't even rebooting at all so the connection isn't showing
ANYTHING at all and the light just keeps flashing. Its driving me crazy,
I've already been without it for 24 hours. Can someone please help me
figure out what is going on? Why isn't it letting me choose a connection?
I killed my Curve 3 time and had it recovered, i also did a video on
recovering it back to naormaal, Here is the link to anyone that want to
take a look,

ebonie Dec 15, 2010 at 9:03 pm
bigreenpants Nov 10, 2011 at 12:37 pm
bigreenpants Nov 10, 2011 at 12:37 pm
macsauce13 Dec 4, 2008 at 10:23 am
Help Dec 7, 2008 at 3:52 am
Anonymous Dec 19, 2008 at 9:38 am
Anonymous Dec 22, 2008 at 10:12 pm
DjxtcS Feb 4, 2010 at 1:33 am
DIANAMARIE70 Apr 29, 2009 at 9:29 am
WESSIDE May 1, 2009 at 4:36 pm
Heather F May 8, 2009 at 3:26 pm
VonFred54 Nov 26, 2009 at 1:49 pm
soldier3041@hotmail.com
http://www.youtube.com/watch?v=4hZ3lwgpz_c
helpp mee please
What happens if the loader recognises your phone and displays your
PIN?
What happens if the loader recognises your phone and displays your
PIN?
when i get to PIN: UNKNOWN, i click it and it goes to COM3 and then says unable
to connect the device...i got this phone yesterday....whats the deal???
Hello, love what you've done here and I've tried it several times but it doesn't seem
to work for me.
I suppose I should mention that I haven't been able to by-pass the desktop
manager in step one because there isn't a folder called Apploader. (But, I have
been able to follow all the other steps. How important is it to by-pass it?)
I noticed in other install instructions that deleting the vendor.xml document is
important but again I can't find it. Any chance you could update this for desktop
manager v4.7 or explain why it has installed differently on my computer? (FYI also
tried v4.3 & v4.5 both with and without media manager with no luck.)
<<>>
I agree with this statement. I, too, could not find Apploader and had to go
through Desktop Manager. Having said that, I was still able to follow the rest
of the steps, and everything worked out splendidly! Really saved my bacon!
Note that AppLoader isn't under c:Program FilesResearch in Motion, it
is under c:Program FilesCommon FilesResearch in Motion
The xml document is @ the very bottom
well reading this you sound like a pro.. lol i can't reload my curve i tried everything.
please help...
my email or im is mommypeaches70@yahoo.com
Hello if u need help on Repairing ur BlackBerry i can help you, I purposely
NUKED my BB they made a video on how to fix it,
soldier3041@hotmail.com
When I get to the part where you plug in your blackberry, it doesnt say COM1 it
says COM3, and then when i hit next it says that the blackberry does not have
device software for the connection. any ideas on what to do now?
I've googled the shit out of this problem.

derekjp Mar 30, 2010 at 12:27 am
Dwr20121 Sep 3, 2012 at 4:49 pm
Dwr20121 Sep 3, 2012 at 4:49 pm
Jacdiapo Feb 3, 2011 at 1:04 pm
Memo Ramd Sep 21, 2013 at 3:15 am
Memo Ramd Sep 20, 2013 at 2:59 pm
karist Dec 18, 2007 at 3:55 pm
Bla1ze Dec 18, 2007 at 4:13 pm
MiniBB Dec 18, 2007 at 6:30 pm
longchaco Dec 19, 2007 at 3:59 am
bbsadaj Dec 19, 2007 at 7:32 am
Janet Dec 19, 2007 at 10:53 am
I don't know if you ever found a solution for that. I have OS 4.5 installed on my
PC and when I go to re-install the OS through APPLOADER it says that I don't
have the OS 4.5 Installed, although it clearly is (as I can see it in
INSTALL/REMOVE PROGRAMS in control panel of my PC)
this is total crap, and my BB is rendered useless with a '507 ERROR'.
If you have any tips, hats off to you!
cheers
you need to download an os from your service provider, and you need to click
next when you see the "usb-pin:unknown"
I know this happened to you a long time ago but did you ever fix it cos this is
happening to mine now.
Helen
I know this happened to you a long time ago but did you ever fix it cos this is
happening to mine now.
Helen
I did it till step #3 but once I´m there I could not find any program to install, what
can i do, so I could not install anything
Where I could find this programas, if they don't appear by default?
Regards
( wait for device initialization ) does not continue and it gets m the message (
application loader was not able to connect to your device. Please reconnect
your device, enter the password, if required, and click Retry. ) Someone help
me please!
what about if my blackberry have password !?
so can you use this method as a way to switch from an At&T locked pearl to T-mobile, if
you have the t-Mobile version of the Blackberry OS. or do you have to have the phone
unlocked frist
This would be used when things go wrong, a typical instal of an OS goes fine, no
matter if it's an AT&T os to T-Mobile or vice versa, typically you will not have this
trouble in upgrading OS'es not even if th device is locked/unlocked it makes no
difference, this is a guide for installs that have gone "bad" in hopes to correct the
bad install, this method will normally work.
I hope I don't have to do this anytime soon, but it is nice to know that clear and concise
indstructions are available.
Thanks!
Greats. Thanks alot for interesting and helpful lecture.
I love the lectures here. Such a wide range of topics and as usual very well done!

pirellidon Oct 27, 2009 at 5:35 pm
artman71 Dec 19, 2007 at 12:44 pm
maggie_may Dec 19, 2007 at 4:28 pm
Kevin Michaluk Dec 19, 2007 at 5:22 pm
mo_75 Oct 26, 2010 at 9:50 pm
prxraw Dec 20, 2007 at 5:24 am
shill79 Dec 20, 2007 at 10:57 am
JohnTST Dec 20, 2007 at 11:41 am
shill79 Dec 20, 2007 at 3:37 pm
I have about 500 BB's that I support and there are different ways to get the devices back
up and running. The way described here is one of the best ways. Another way is to wipe
everything off the computer as well, not recommended but it does work. Delete all
Desktop Manager Software (through Add/Remove Programs) which includes the OS as
well as the Handheld software. Next, go into C:Program Files and delete the Research in
Motion folder. Next, go into the Registry and find the Research in Motion keys in
HKEY_CURRENT_USER_SOFTWARE and HKEY_LOCAL_MACHINE_SOFTWARE, (do make sure
to make a copy of your Registry first though), delete from both areas. Reboot the
computer. Reinstall the OS and Handheld software from either your service provider or
from Blackberry.com. If you are able, BACKUP THE DEVICE!!! From my experience, this
works great.
i understand that the delete part but how does the bb get rebooted.... doe's it just
do it automatically??
Thanks for posting this, I just brought my 8700c back from the dead and it works perfect
again. My lesson learned was not to mess around with it too much.Thanks
So....let me get this straight...besides the term "nuked" another word for a dead
Blackberry is freckled?????LOL/JK Happy Holidays, thanks for all you do. Maggie
You got it... Freckled it is! :)
I have watched your video, read a lot of forums and still can't seem to get
anywhere with my Bold.
I've tried to wipe it out completely, no 507 error msg. I've tried how to reboot a
nuked berry, no success.
I so don't want to give up. The 5.0 update froze it up. It will show the bb
loading bar and go to AT&T World Phone orange screen, then I'll get a solid
white screen... but no error msg, no hour glass, no computer connection icons.
I have uninstalled and re-installed the software on my computer and rebooted
my computer.
If you have time, please help. I really don't want to give up.
I was experimenting with my Berry last month and well you know what experimenting
means, it crashed and the device went dead.
I restored the berry with same method described by Kevin
This method is the best, and works.
Argh... Woke up yesterday and my Pearl was nuked.. I'm pointing the bony finger of
blame at the Google Sync software... My Pearl was out of warranty, so I ordered a Curve.
Then I found this "how-to"... I swear I've tried this procedure a dozen times, it just doesn't
want to work for me... The BB refuses to get out of the reboot cycle when I get to the
"Wait for device initialization" phase in the App Loader... Any more tips? I'm assuming I'm
messing up during the USB Unknown part.
> Blackberry Not Connected to Computer, Battery Removed
> Open App Loader, Click Next
> On Communication Port Selection Page, it'll say COM1 when your Berry is not
plugged in. Plug in your Berry, as SOON as it switches to USB:UNKNOWN click next.
It has to say that - if it changes to saying your PIN or something else it's too late.
> As long as you click while it's on that USB:UNKOWN..you should be good to go.
It actually says USB-PIN:UNKNOWN on my end, I never see a USB:UNKNOWN

JohnTST Dec 21, 2007 at 9:15 am
Anonymous May 30, 2008 at 11:06 pm
drummingpariah Mar 17, 2009 at 3:47 pm
mcblack29 Feb 11, 2011 at 2:39 pm
Mathew Juarez May 17, 2009 at 6:00 am
MJL Dec 21, 2007 at 2:36 am
Ricochet Dec 24, 2007 at 11:33 am
nerissa Dec 25, 2007 at 3:00 am
bobbyshelton Dec 26, 2007 at 9:17 pm
connection option...
yeah, that's right. USB-PIN:UNKNOWN. same thing, my mistake.
if you click next while that appears you should be good to go on taking
the phone out of the loop. has it worked for you yet? may take a few
tries to get the timing right, but thats it. should work.
That's as far as I get and nothing happens. Still the same hourgalss. I
followed all the instructions, please help.
My 8820 goes back into the reboot cycle after the first time it's supposed
to reboot (the looooooooooong reboot).
What do i do when i get to the communication port selection page and it
doesnt have com1 in the box? also when i do connect my phone it shows my
pin#.
Download device software from blackberry , reinstall it in your PC and start new
process as described in the lesson . It will work .. i had the same problem and it is
fixed now .
Where you able to get it to work past the wait for initilization part, because im
trying to do that on my blackberry right now and it is doing what yours did?
Thanks!
I owned my BB 8830 for about 3 hours and nuked it. I knew there had to be a solution
other than calling Sprint but was worried had to short it like the Linksys WRT54g router I
bricked and revived. THANKS for the lecture!
Kevin,
As always thank you. This lecture is particularly helpful. I've had my 8820 for a few
months. No problems, but I like the idea of being prepared. AT&T actually bundles the
App Loader with the current OS for download. I don't know if this is true for other carriers.
Of course the Desktop Software is then needed in order to restore a previous back up.
Very helpful!
Happy Holidays
I don't know how I can thank you- I thought I had to get a new phone all over again and
you know how freaking expensive blackberry's are (even on ebay)
thank you so much! merry christmas!
My 8310 is nuked and I was just about to start the procedure above, when I realised I
can't download the device software from the BB page because my IP address is from
China.
Does anyone know of an alternative way of getting the device software for the 8310
Curve?
Boy, am I glad I didn't see this fix soon enough! Then I wouldn't have upgraded to the
Pearl that I now have. Now that I have, with your help, fixed my other BB, I can't tell my
wife that I now have two working BB's! Sell it? or give it to my wife? Which one would
sustain less damage...to me?

artie Dec 28, 2007 at 4:44 pm
Vladimir Dobrovolsky Jan 1, 2008 at 3:26 pm
ferritt Jan 2, 2008 at 6:24 pm
DG Jan 18, 2008 at 12:38 pm
mathew Juarez May 17, 2009 at 6:02 am
Anonymous Jan 2, 2008 at 6:45 pm
Dan1231 Jan 15, 2008 at 1:09 am
Dan1231 Jan 15, 2008 at 1:10 am
Anonymous Oct 6, 2008 at 11:01 pm
dev Jan 16, 2008 at 1:34 pm
Wednesday night I was downloading "In Hand" from Handango when all of a sudden it
went on "infinite reboot". I pulled the battery and put it back in, but continued. I went to
Blackberry forums and posted a HELP advice. Then went to Sprint and emailed support,
then went to bed. Early in the morning the Forum had the same solution you have and
examples of other people with the same problem downloading the same app. form
Handango. I then decided to have Sprint fix it since it was new. Walked out with a New
Berry. I'm going to save this info just in case it happens again after the warranty expires.
Thank you so much. When I got home I checked my emails before I restored my Berry
and Sprint Support suggested to go to a Sprint store, since my phone was still under
warranty. Thank you again.
Thanks for the lecture. Luckily i read it before my BB "nuked". I am from Ukraine and I got
my bb 8700r this monday from my uncle from Canada. It was a bit difficult to start using
the device normally, 'cos I was able to use only mobile phones (siemens, samsung, nokia
6230i). Another problem was that in Ukraine the BB appeared recently and is really
expensive. Nokia smartphones are the most popular here, so i didn't have any
information about BB. Today my experiments paused 'cos my blackberry nuked when i
tried to download the soft (smth like dictaphone) from your site. Hope I'll find a service
center in Kiev to repair it.
It's a pity that there is very little FREE software 'cos i don't want to pay for smth that i can
find free or cheaper (i bougt my Vista Ultimate in a market for 5$ (25grn). Why?
But for sure i'm already a Blackberry Fan!
This just aint working for me. I've tried so many times. I click when it says unknown and
go thru the install options. I get past the "load JVM and system software" bit but after the
"wait for device initialization" the loop starts again and after a while i just get an error
msg. maybe my 8800 is really bricked?
so whats the problem?
I am still having the same problem after trying several time. Did you ever get it to
work?
Where you able to ever get your blackberry to go past the initialization part? cause
mine is doing it to me right now Thanks!
I've tried this about 5 times now and it will just not work! I'm doing exactly as per
instructions but still nothing. All is fine then the loot just starts again when waiting for
device initialization. Maybe my 8800 is actually bricked?
so what going on?
Doesn't work for me either. I've tried it a couple of times. Gone through all the steps (with
the wireless turned off), and then when I do finally switch on the wireless again, the
reboot cycles begins again.
Help!!!!!
further info: when the screen first shows text after a reboot it says 'Verifying security
software'
Thanks very muck crackberry that solution did work and it was a life saver thank
you very much for the problem solver.
My roommate dropped her pearl in the toilet. I took it apart and dried it out, when we

DG Jan 18, 2008 at 12:22 pm
cpr May 3, 2008 at 11:57 am
berryattack Feb 6, 2009 at 5:29 pm
Federico1979 Feb 14, 2009 at 7:03 am
rafarmer Feb 28, 2009 at 11:19 am
camvera Mar 8, 2009 at 7:26 pm
sijad Jan 20, 2008 at 1:48 am
Jesus Feb 12, 2008 at 2:10 pm
started it up it went all blinky red light and wouldn't startup.
I reloaded the OS and charged up the battery and ta-da it works fine. Even better
actually b/c she never upgrades her OS.
I have followed the process several times and everything looks right. After pressing next
when I see the unknown the device stops rebooting and runs the erasing applications,
Loading system software, and then it reboots and continues to reboot. Then during
waiting for device initialization, it reads recoonecting to jvm but it continues to reboot. Any
additional suggestions? Thanks you. David
did you find a solution to this problem because this is exactley what is happening to
me when I try and reload?
Thanks,
Chris
This is happening to me exactly! Did you solve your problem?
Hi guys! I was experiencing the same problem, my berry still recicle booting
when it was expected to start. I was loading version v4.5 for device and v4.6
Desktop Manager. I tried several times but I got the same result in the end.
So I decided to download a previous version of the Device Software (v4.3),
also available in the download page of Blackberry for my carrier (Personal -
Argentina). I remember it was actually the original version of my Pearl. I
started again but with this previous version and.... it WORKS!!!!!!!!!!!!!!!!!!!!!!!!! No
more reciclyng! I really hope this will help. My phone is a Pearl 8110.-
yup, same for me......I installed ver 4.5 and still got the on and off red
light. installed v4.3 and it works. thanks.
I have exactly same problem. BB 8110, Telecom Personal,
Argentina. Tried upgrading to 4.5 firmware revision. Thanks to
these comments, I'm going back to 4.3 and see what happens.
Thanks!
hi
am sijad right now am from uae.
i have baught one blackberry pearl from uk and which is linked to tmobile, which is not
working over here.when am inserting my sim card, my bb showing that " invalid sim
card" please tell me what i need to do to operate my bb here.
here ther is only one mobile company, which providing bb services. its ETISALAT
could u plz gimme some advice to operate my bb pearl 8100 here
am looking forward for your kind reply
plz mail to me my id is sijadpm@gmail.com
best raegrds
siijad
sajid, ur suppose to unlock ur mobile first..only then ur fone will recognise the sim
card here in UAE
Hi, I have a blackberry 8830 and I'm trying to install the 8300 v4.2 OS. I'm following all the
steps but the OS doesn't install. when I connect the USB cable shows connecting with jvm
at the bottom of the loader screen then change to, connecting to (intel) and the last one
connecting to(ARM). the LED turns off and the loader shows cannot connect with the
device. Im doing it right or Wrong?
I need to know exactly when I need to put the battery back

Anonymous Feb 14, 2008 at 12:59 am
cowgirljeannie Feb 22, 2008 at 11:21 pm
James G Feb 29, 2008 at 9:43 am
LOST ANGELA Mar 1, 2008 at 2:33 pm
Sport Mar 15, 2008 at 9:39 am
Sport1 Mar 16, 2008 at 11:53 am
moyus Mar 4, 2009 at 9:52 pm
Enyahs Mar 16, 2008 at 3:35 pm
Anonymous Mar 20, 2008 at 10:57 pm
LP Apr 18, 2008 at 1:53 pm
Anonymous Jun 5, 2008 at 12:03 pm
I'm a newbie, I was trying to upload a new Theme into my 8703e, all of a sudden the
BlackBerry went blank and went in to the "Re-boot Cycle" described in the document.
I realized that somehow the OS in the unit had got uninstalled or something.
Followed the steps described and it worked like clock-work.
Thanks again !!!!!!
This works great! My blackbery 7250 was completely dead! would not even power on, i
followed these directions and it worked! Verizon nor blackberry supoort could help me.
Thank you!
Ok well basically i had been doing a load of research trying to find a way to get my BB
up again i followed the instructions to the point of it now sits with the hour glass going
and going and going has been for a while now but im guessing it is getting things ready
again where as before it wasn't this long.
So here I am excited... ready to fix my NUKED blackberry that I bought 2 days ago.
Everything seems so perfect! Except for the fact that my blackberry screen is black when
I plug in the usb cord. Now of course when I'm not looking at the screen it will choose to
reboot and the screen is lit up. Unfortunately it's only happened twice and it's random
when it decides to actually do it. So I plug it in and wait... and hope that it lights up so I
can catch it. I don't know what else to do. I feel lost and horrible. It's like my blackberry
doesn't want to work. Is it normal for it to only reboot sometimes? Is there any way
possible for me to get it to reboot? HELP please! Your guide is so helpful now if only my
lovely blackberry would cooperate the whole world would be perfect!
...I recently inhereted a BB8700g from my uncle {TMobile}..I can insert my SIM card and it
will work as a phone ....but anything else requires a password that he neglected to leave
.....I'm not at all concerned about his data/apps ...but how can I reset the BB to factory
defaults ...or access the rest of the machine .....I show 7 of 10 attempts still available
I hope this makes sense...I'll be back later
This is a great topic specific resource!!!!
.....never mind I figured it out useing 10 false passwords!!!!!!
So, I can connect right away with my bb, once it says USB: UNKNOWN, but! I don't
see any applications after, it tells me I don't have anything on my device or
whatnot, and all i can click is "add.." or cancel.. I tried clicking add and clicking
what is in the blackberry folder, but it doesn't work. I was wondering, if i could still
repair mine if i didn't have the software installed in my bb.. is this possible?
i woke this yesterday and mah phone had some kind of error message and it wouldnt
work so i wiped and SCRUBED it! then reinstall the os and now all is good!!
i went through all the steps and managed to get to the part where you load all your
applications however there are no applications to load. My list is empty and says... that
the device that i connected does not have any software for that particular device. I
downloaded the correct software for my device so im not sure why its not working... any
suggestions?
I get the same thing. Am about to give up and go to ATT.

gzillante Mar 31, 2008 at 2:54 am
Anonymous Apr 2, 2008 at 7:53 am
Anonymous Apr 6, 2008 at 7:21 pm
Nathaniel Apr 9, 2008 at 10:10 pm
BadBoyX5 Aug 31, 2008 at 6:56 pm
Anonymous Oct 14, 2008 at 1:10 am
Kathryn Ann Apr 13, 2008 at 2:50 am
I had that, you need to download the OS specific to your carrier as well as the
Desktop manager. Install it on your PC and it will magically appear when you
do the apploader.
You saved my life. Look what these freaking things have done to our lives!!!!! haha
thanks!
I tried this on a 8100 but when it get to Device Application Selection - I cannot Add or
Delete any applications. The application windows reads:
"The Blackberry Desktop Software does not have
Blackberry Device Software for the device that
you have connected to the computer. Contact
your wireless service provider or system administrator."
As it happens, my 8100 is within warranty and BT are replacing it tomorrow but I still
wanted to get onto it and delete any personal stuff! Is there is a risk that once it goes
back to BT other their 3rd party, someone can get to the information stored on the
device?
Thanks.
VJ
tried this on my pearl 8130... didn't work at first but then figured out that you have to
download the os from your service provider first... hope this helps
First I want to think you for a lecture well-done!
The Application Loader Wizard reads:
Unable to complete the loading operation. "Unable to reconnect to the device during a
multi-stage load operation." I have a BB 8300. I was following the direction as stated in
your lecture (which is GREAT by the way!) Am I doing something wrong here? Everything
looked like it was going well until I noticed it said reconnecting to JVM. Also I am looking
for the OS for this BB 8300, can you give me the website b/c I went to AT&T and I couldn't
find any software for OS.
Sorry for posting twice, I do not know how to edit here.
First I want to think you for a lecture well-done!
The Application Loader Wizard reads:
Unable to complete the loading operation. "Unable to reconnect to the device
during a multi-stage load operation." I have a BB 8300. I was following the direction
as stated in your lecture (which is GREAT by the way!) Am I doing something wrong
here? Everything looked like it was going well until I noticed it read "Reconnecting to
JVM." Also I am looking for the OS for this BB 8300, can you give me the website b/c
I went to AT&T and I couldn't find any software for OS. Do I need to delete the
Vendor.xml file?
Guys make sure you are using the orginal USP cable that came with your
black berry. It would not work until I hooked up my BB USP cable. ....FYI...
Great post! It help me to restore my BB. BIG THANKS!!
I was reading your post and this is the same problem I am having and
wondering if you were about to find a solution? thanks,
Thank you, thank you, thank you, thank you!!!!!
You own my SOUL, sir!
<3

Anonymous Apr 13, 2008 at 7:13 am
jp316ad Apr 19, 2008 at 12:46 pm
Philly Gwiz Apr 22, 2008 at 10:32 am
thebluemuzzy Apr 25, 2008 at 4:17 am
jidvei Apr 29, 2008 at 11:14 am
SG Apr 30, 2008 at 9:28 pm
imrutledge May 2, 2008 at 4:55 am
ayman Dec 20, 2008 at 8:28 pm
Andrea7 May 2, 2008 at 6:10 pm
alefoo_99 May 5, 2008 at 1:55 am
Drae GG May 6, 2008 at 9:10 am
Muddyphone May 17, 2008 at 11:05 pm
I just wanted to point out that you need the SIM to be inserted so that this works, because
I tried doing it dozens of times and it only worked when it put the SIM inside
You're a saint! Followed the step and was able to "CPR" my Blackberry back to life! We
both thank you with the bottom of our "hard drives". Keep up the good work!
I connect the pearl and the led blinks red three times and then twice. It does not startup
at all. I answered a call while charging it and now it doesn't work. Read your lecture but I
just wait for the USB to come on but it doesn't. Any help would be appreciated. Thanks.
I have an 8703e that went into continuous reboot cycle after installing a theme. When I try
this method it brings me to the stage where I would load or unload apps, but it says I
have no system software and will not let me continue... anyone have any clues?
You should not have messed with it to begin with.
i followed the instructions, clicked next exactly when i should have, and ... okay nothing.
well it worked, except that in the APP Loader, there are no apps to load. do i have to
click add and navigate somewhere? this is killing me.
http://blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl... is fot those
who get that message that you have nothing installed.It worked for me>Let me know if it
works
I have a nuked 8320, I have tried the above but the install process keeps failing at the
waiting for device initialization phase, it goes back to constant reboot cycle, any
thoughts?
I killed my berry and trying to reinstall the software. it will get to the "Wait for device
initialition" then it says unable to reconnect to the device after a multi stage load. What
do i do now?
Re-install OS into your PC and launch apploader again . It will WORK PEREFECTLY.
This saved my Pearl from the hellish continuous reboot cycle...you are my saviors! My BB
got nuked when I was trying to install IM+ from Handango...has this happened to anyone
else? I want a refund :(
A friend of mine gave ve me BB8707v which he got from Australia.... Vodafone.... I am
currently using Maxis n Digi.... when I insert the SIM it won't recognise the SIM but it could
read the phone no n subscriber.... network is active but the rest disable... what shall I do...
i've tried this over and over again and it still wont work i tried doing through the
command promt and still nothing, i just just wanna know if i should go buy a new BB or if
theres a miracle way to save my pearl!
I love Crackberry.com!!!

alkat8 May 24, 2008 at 6:06 pm
jbernik2 May 26, 2008 at 8:10 pm
Anonymous May 29, 2008 at 5:52 pm
polarbear#cb Jun 2, 2008 at 2:07 am
Anonymous Jun 4, 2008 at 7:20 pm
Anonymous Jun 5, 2008 at 8:42 am
TWise Jun 6, 2008 at 8:49 pm
TheDudge Jun 10, 2008 at 2:31 pm
Smithassociates Jun 13, 2008 at 1:29 pm
Thanks Kevin!
8)
Mike
I was a skeptic...but it worked...I had to find the HH software for use with Sprint.... found it
at this link http://blackberryforums.pinstack.com/showthread.php?t=3311
After that...I was able to use my phone again...thanks to this lesson. If I would have known
about this site earlier today, might not have wasted half my day trying to track down
software off sites that were no use!
after cyphering through multiple pages and trying to find out everything possible and
complaining to t mobile 3 or 4 times. i have finally un nuked my black berry pearl... thus i
thank you and i felt compelled to inform non computer nerds that firefox makes this
process a lil tougher to get into
Ok so I went on vacation and my beloved blackberry pearl got wet. So when I got back I
quickly logged on to crackberry to see if it could be fixed. Luckily I found this informative
lecture which I followed carefully and I thought I had fix my phone but now when I turn it
on it goes through a long boot (white screen with hourglass) then it will finally pull up the
default screen asking if I want to configure my phone now. But it will only say on for about
a minute before it shuts back down and reboots or sometimes it will go back to the
blinking red light.
Please help!!!! I miss my phone...
thanks
I go through the process with my Pearl and it gets to "unable to reconnect to the device
after a multi stage load" then dies. all I have is a black screen and flashing red light. Is
the a different problem? If so any ideas on a fix?
I have been trying for ages to halt the reboot cycle. I upgraded from 4.2 something to 4.3
and it worked first time, albeit I don't have the OS installation but its a start! At least it
interupts the boot process now!
Thanks for the lecture! So simple once you have stopped the reboot cycle, the longest
part was downloading the latest Desktop Manager and OS from blackberry's website.
Best of all I never had to speak to my useless carrier and I have a shiney new OS.
Anyone reading this BEFORE a problem - backup your phone NOW!
I tried to install IM+ because the official BB/MSN client just gave me "500 Internal Server
Error" - Google "IM+" and "continuously reboots" and you will see that it quite often
trashes your blackberry and you will need this lecture!!
My phone is dead with a 507 error message, I cannot get this or anything else to revive
it, please help me!
This was a big help for me to fix an old 7290 I had laying around i was hopeing you
could give me a hint on how to fix my 8800. It quit working one day not sure what
happend i think one of my kids got a hold of it. The usb wouldn't work I got it fixed. Now
the red light flashes and thats it no white screen no code (this was also happening
before i fixed the usb). I can't get my pc to hook up to it but it will charge by pc and i
have had a pearl usb fixed by the same guy so he knows what hes doing. If you know
how to get into a BB that won't let the pc hook up and only flashes the red light please
let me know. Thanks.
Thank the Lord for this site! And thanks for a really helpful, informative & easy to follow

Pim Uijttewaal Jun 14, 2008 at 11:39 am
mullenb4 Jun 15, 2008 at 9:36 am
ioana Jun 18, 2008 at 1:28 am
Bilsy Jun 24, 2008 at 9:15 am
kennylive Jun 25, 2008 at 10:20 pm
charolem Jun 28, 2008 at 1:06 am
RD Jun 28, 2008 at 4:09 am
guide for un-scrambling my 'nuked' 8700! When I visited my service provider all I got was,
"We can send it away, probably take about 5 - 7 days" (Typical British response!) Instead,
came home, followed the screen instructions (removed Desktop Manager first as it was
hampering installation of the OS) and within an hour was up and running again,
reinstalled Desktop Manager, replaced lost data in my back-up and (almost) back to
100% content! (Give or take a couple of 3rd party programs) A small price to pay for a
fully functioning 'berry!
Thanks again!
(A CrackBerry convert)
You guys rule! I realy thought I broke my Curve. In one time straight back to the upgrade
and took 4.5 in the process as well.
YOU GUYS RULE!
Greetings from the Netherlands.. (hehe, you know, the guys who are sending Italy and
France back home from the European Championship.)
About soccer:
If it ain't Dutch, it isn't worth much :-)
Deleted all Desktop software from computer, then uploaded 4.3 software and doing all of
the steps in the directions for my 8830 BB, however this is what I'm recieving.
Can someone steer me in the right direction?
THanks
well kk it tkes me all the way to the unkown part then i presss next and it says that the
blackberry dkstop does not have blackberry decive software for the device that i have
connected to the computer i dont get it!!!
help?
for all those people that are getting the message in the apploader about the
device not being the same etc.
you have to download 2 things first.
The latest device manager from blackberry.com
then you need to download the HANDSET file from your service provider!!!
once you have downloaded and installed these 2 without the usb being plugged in
then follow the lecture.
My Pearl makes no attemps at rebooting, all I get is the alternating 3 then 2 red LED
flashes, and nothing I've tried will make my PC recognize it. I've 'Google'd this to death, I
can find others with the same problem, but I can't find ANYONE who's been able to do
ANYTHING with it! I don't have a speck of warranty left, and AT&T hates me anyway; I've
been using a GO Phone prepaid sim, and there's no BB support of any kind.
Please, if anyone knows how to fix it, please post back!!!
Worked beautifully on my BB8703e. The hard part was finding the OS on the Sprint
website. What would we do without Google?
Thanks Kevin.
Jane
Thanks for the tips there, i just downloaded 4.5.0.37 from the vodafone.de site. I was
running 4.2.2.117 before, and it was my first software update EVER, and it had to

Gaz Jul 1, 2008 at 12:21 pm
Adam B Jul 5, 2008 at 3:35 am
jchapman01 Jul 2, 2008 at 12:56 am
karishma200 Sep 13, 2008 at 11:15 pm
Adam B Jul 5, 2008 at 3:34 am
Jamal_Trini Jul 5, 2008 at 10:58 pm
dwormog Jul 9, 2008 at 5:52 pm
i2sam77@yahoo.com Jul 14, 2008 at 10:59 am
killingwthasmile Jul 14, 2008 at 9:43 pm
Anonymous Jul 16, 2008 at 2:05 pm
corrupt.
I got the white screen of death, and panicked. Then i navigated myself to
Crackberry.com, and it's all a walk in the park from there on.
Cheers.
Ardi
Aside from some minor differences (my version of BBDM does not have a separate
Apploader) in methodology, I was able to restore an ATT 8310 that was nuked (the official
term) from BES. Cheers!
I saw you seemed to get your 8310 for ATT fixed, can you tell me how you did it
please???
First, I want to say thanks to Crackberry.com and the author of this tutorial! This has been
a very helpful tutorial. However, I keep getting the error-- "unable to reconnect to the
device after a multi stage load." After reading the replies, I've noticed that a lot of
people have had the same error and have asked for assistance, but no one has replied
as of yet. Has anyone found a way past this? I would love to share in the celebrations
that some of you have been enjoying!!
Thanks,
chappy
I have the same error... Have you figured out a solution ?
I did everything, was extremely happy when the installation was successful, but halfway
through the set up wizard the dreaded red light flashed, the white screen came on, and
everything went out and back again. I dont understand why this is happening, I thought
the OS would fix everything.... any suggestions?
Hey, this helped me out %100, Thank you so much....... my blackberry which i was about to
throw in the bin, is now functioning perfectly, Thanks again.
First, thank you for the detailed instructions and for Crackberry; however, I keep getting
the error-- "unable to reconnect to the device after a multi stage load." after following the
instructions. Has ANYONE received a reply after posting "unable......load"?
Note: my little blackberry that could (not), a 7100t, the "Device Error: 373" "Reset" message
displays during the running of Loader.
I have been saved The instructions were E-Z My girl will LOVE ME LONG time if you know
what I mean ;> I had to remove all of the software. How I did. Failed password 10 times
in a row. It took like 2 hours to remove scrap the phone but it worked thank you.
Id like to send a big thank you to whomever wrote these instructions, and a big thank you
to Kevin for creating this site and posting the 101 tutorials!!!
I accidentally messed up an OS install on my phone and got the 205 error message, but
this helped me get up and running like a champ again :)
Thanks again!
when i go to the app loader is says Com3 instead of Com1
is that okay or does that not matter

Shikisha Jul 22, 2008 at 11:36 pm
tthai84 Jul 30, 2008 at 6:40 am
disavoy01 Jul 30, 2008 at 9:41 am
Mercedes55 Jul 30, 2008 at 6:16 pm
wolfdex Jul 30, 2008 at 9:27 pm
RoyMykell-WellsMckay Aug 1, 2008 at 1:09 am
e2wenty7 Aug 3, 2008 at 6:07 pm
BarkingPumpkin Aug 4, 2008 at 5:21 pm
Anonymous Aug 6, 2008 at 5:09 am
dreinfeld Aug 7, 2008 at 10:40 am
Anonymous Aug 13, 2008 at 7:22 pm
I wish there were a MAC users version of things - cause I almost panicked with my Curve
tonight, but it wasn't quite nuked.
THANK GOD
thank you so much.. i thought my blackberry died and almost freaked out.. this process
worked like a charm.. thanks again... will goon to reading the other blackberry 101
articles on here :)
Yesterday about 2pm my blackberry just crashed...after your article my phone is now
working properly. I'm kind of upset with my service provider because they couldn't help
me they just tried to replace it through the mail. Plus I had to have a loaner because they
don't have any in stock until next monday. So Thanks again.
I followed all the instructions and it said everything was successful but the problem I had
with my phone was that none of the keys are working, and after doing the nuked
instructions the keys still don't work but the bb powers up and says iuts receiving calls but
you can't answer them cause when you press the answer key the phone dosen't do
anything, anyone have any suggestions???
So will this process eliminate my unlock blackberry to display tmobile on screenshots (such
as when i am launching the browser) instead of at&t? Also, when the 8820 boots up it still
shows AT&T logo.
I grabbed my Girlfriends 8700r from her and said "hey you're still running the old O.S. I
can upgrade that for u baby" and I proceeded to install 4.5. on to her 8700r. In my "I'm
making my Baby's phone better and she will be so happy" dance I inadvertently pulled
out the USB cord that was attached to the 8700 while the Desktop Manager was erasing
the applications on the 8700. The Blackberry was DONE!!! Finished!!! It "Ceased to Exist"!!
The computer refused to recognize it's Blackberryness!! Luckily I vaguely remembered
seeing something on this site about a Blackberry being nuked and in a panic opened my
computers web browser!! Crackberry.com's Kevin Michaluk, You have saved my
relationship!!! GOD BLESS YA!!
wow... thanks for this post i was able to bring my baby back to life!!! I had a traumatic
weekend going through all threads and this saved my baby's life... THANKS THANKS
THANKS!!
more power...
Disregard - solution found to be USB hub as opposed to direct USB connection.
OMG...!!!THANK YOU SO MUCH I THOUGHT MY WORLD HAD ENDED...! L0L BUT THANKX
AGAIN!!! ITS LOADING AS WE SPEEK!!!
I have a Mac and a brand new Curve (needed to be replaced after 2 weeks light use).
No problem yet, but what if there should be one? Is there a fix possible? Thanks, DR
Ok here it is... I just purchased the BLackberry Curve 3310 from a wireless retailer, 3hours
after use the screen turned blank and im getting a blinking red light that blinks twice.
Now i have downloaded the Desktop Manager v4.3 and also downloaded the Device
software OS 4.2v which is standard for my blackberry
I have ran the application loader then clicked next, then waited for the USB-PIN

azfar Aug 14, 2008 at 12:02 pm
argensfinest Aug 14, 2008 at 8:36 pm
kchog12 Aug 16, 2008 at 2:55 pm
brunett217 Aug 16, 2008 at 11:27 pm
JokerKAce Aug 18, 2008 at 6:00 am
Irish Newbie Aug 18, 2008 at 3:13 pm
dsT Aug 19, 2008 at 8:31 pm
Risk Manager Aug 28, 2008 at 10:50 pm
Traviskm Oct 8, 2008 at 3:42 pm
Kuba Aug 29, 2008 at 12:52 pm
UNKOWN and clicked next, then I selected the applications to put on my device, when i
click finish the boot sequence begins Updating my Device. It proceeds to erase the
applications and we it comes to "Loading system software" i don't see any status
movement. I have waited for over 6 hours and still the same results.
okay so, i basically accidently deleted my blackberry messenger on my 8820.
how do i reinstall back? the same way as above?
i went to find the apploader but it;s not there!
omg im dying please help
it will be great if you would email me at azfar_Zain@hotmail.com
i just bricked(nuked) my BRAND NEW sprint 8830, trying to install 4.5
it had a different problem, not the constant reboot. but this guide helped me nonetheless,
and i'm now on my way to de-bricking my blackberry.
THANK YOU SOOO MUCH!!! I'VE TRIED EVERYTHING AND ATT WAS FINALLY JUST GOING
TO SEND ME A NEW ONE BUT I FEEL ON TOP OF THE WORLD THAT I'VE RECOVERED IT
AFTER 2 DAYS!! THANK YOU!!!
thank you thank you thank you thank you! life saver!
YOU ARE A GOLDEN GOD, ENVELOPED IN A VEIL OF EXCELLENCE!!!!!!!!!!!!!!! ALMOST
CAUGHT A HEART ATTACK WHEN I FUDGED UP MY CURVE INSTALLING 4.5 THEN I
REMEMBERED AND CAME BACK TO THIS TUTORIAL. YOU SAVED MY LIFE!!! THANK YOU!!!!
Thank you...works a treat...few moments didnt think it would work but it did
nvm. I found it.
"A fatel error has occured while updating your device's software. Please try again.
Unspecified error encountered [J:0x00000005]" BB 8100 - I have completed the lecture
steps meticulously as well as a wipe with "loader.exe /nojvm" to no avail. I am still 507. I
tried JL Cmder as well. Err ... can unplugging the cable during the stage where people
say, "don't bump the cable" be my fatal issue? The phone dropped from my desk and on
the way to the floor the cable was jerked out.
Arg, me thinks me sees a $200 debit in me near future. I am using DM v4.6.0.12 and
8100_Pearl_4.2.1.107.exe.
I hate asking for help as I can usually read and fix most anything but HELP!
I also have the same problem with error message j:0x00000005.. could someone
help me PLEEEEEEAAAAAASSSSSSEEEEEEEEE. Software loads about 80% and then i get
the error message.
thank you so much!!!! you are genius for posting that topic!! i was getting jvb error 513
and i couldnt reset my bb cause i never did any back up. now by bb runs as new:))
so yes. i nuked my bb SOMEHOW... *it was either when i took the battery out, or when i
was cleaning the trackball, but either way it was nuked when i turned it on* and i
followed your step by step guide and when it booted up for 20 minutes or so it was still
nuked! i double checked and the os is right and stuff. so is the DM version. what do i

Anonymous Sep 11, 2008 at 11:47 am
karishma200 Sep 13, 2008 at 10:33 pm
subsonicbassist1987 Sep 23, 2008 at 12:14 am
craigenty Sep 30, 2008 at 10:42 am
greentwig Sep 30, 2008 at 4:04 pm
Anonymous Sep 30, 2008 at 7:44 pm
MPink Oct 5, 2008 at 4:17 pm
dooo?
so yes. i nuked my bb SOMEHOW... *it was either when i took the battery out, or when i
was cleaning the trackball, but either way it was nuked when i turned it on* and i
followed your step by step guide and when it booted up for 20 minutes or so it was still
nuked! i double checked and the os is right and stuff. so is the DM version. what do i
dooo?
I was successful until Step 3 - device application selection. Once i get to this screen, it says
no application software to choose from. I press the 'ADD" button but am not able to find
any software! Not sure what has happened. Everything worked to this point.
Please help!!!
I've tried it 3 times. I keep coming to the multi-stage load operation ... and it fails right
there. it keeps saying unable to reconnect.
What should i do ?
I am going crazy trying to figure out what im doing wrong.
did you put the battery back in after taking it out of reboot loop?
I don't have an infinite reset, my screen is just white with a circle and a line through it
and it says 507. i assume this is an error number 507, which is no OS present. I have tried
numerous times to reset the software because it crashed while I was downloading the 4.5
OS update. Now I can't even get the DM to work because my InstallShield wizard keeps
"getting interrupted". I don't know what that means but it won't work properly. I am going
to keep trying to get my DM to work but if anybody has anymore suggestions I'd be
happy to hear them. It's a T-mo 8320 Curve and it's great but I really want 4.5 and even
when I tried to downgrade back to 4.2 it wouldn't.
this tutorial saved me i messed up my is blackberry but didnt tell her n when i found it i
fixed it at the very moment n it works ps i am abut 13 years old n this is my first time i
messed up on something with electronics
Thanks for the tutorial but I'm not prepared to go through all that crap on a 1 week old
Blackberry. It died on me two days ago but fortunately taking the battery out for a minute
got it going agin. It has gone again today - back to the shop - no messing about. I'm not
prepared to put up with this on such an expensive piece of equipment. Sorry Blackberry
you blew it.
Craig
Right when the Window says:
->Wait for device initilization.
Then my blackberry reboots & goes back into permanent reboot cycle.
There are many others that posted the same problem.
Any help here? Please post!
THANKS!
This is exactly what happens to me. i hope someone will post with a solution soon.
Anybody get a solution for the device reboot in the "wait for device initialization
phase"? It's driving me crazy.

gpompeus Oct 10, 2008 at 6:40 am
Anonymous Oct 12, 2008 at 5:50 pm
Jyothir Oct 19, 2008 at 10:20 am
Gialeja Sep 30, 2008 at 7:53 pm
Gialeja Sep 30, 2008 at 8:31 pm
Steph88 Oct 3, 2008 at 12:21 pm
brookesummer Oct 13, 2008 at 10:50 pm
Im in the same boat as alot of others on here. I get pass the Load JVM and
system software stage and then when it goes to Wait for device initalization in
gives me an error. My BB 8820 orginally had the white screen with the
hourglass but now its just two to three red flashes and nothing else. Ive been
trying for days to fix this and nothing seems to work, if anyone knows how to
get pass the Wait for device initalization screen please chime in.
Thanks
The same thing happens to me.... Am so fed up of doing the same thing all over
again and again......... Is there no solution for this.... So desperate ! ! ! ! ! !
why ohh why hasn't one person comment with an actual answer to this???
please... if you really have an answer to this post it.
one thing that i see is that the erase memory part of the process is not what it does
since it didn't clear the memory of my BB having the BB-ipod-themed spinning pin
wheel.
hello, I'm new here. I upgraded 8320 with AppLoader for a 4.5 version. And as for
"Wait for device initialization" I just had to wait for 22minutes. It might be 30min, or
3hours for you maybe. Have you tried this? How long had you?
If that not helps, I wonder if in selecting what to instal on smartphone, we should
choose less options, and it will be more space, and boot up will be faster. Just such
thoughts, wishing you to suceed in this. Bye.
I'm freaking out!!! I have the common 507 error, but when i open the application loader,
there's no option in the port connection, i mean, i don't get COM1, i get nothing! There's
no option! Why??? What should i do???
HEEELLLPPPPP!!!
THANKS
Thank you so much, you saved my life! You are by far the best page about BB i've found,
so detailed and explicit... Thanks!!
I cannot thank you enough. I had no idea what to do when I got the 547 Java script error
yesterday. Verizon support was totally useless. Your page was so easy to follow and
worked. THANK YOU!!!
The Blackberry was constantly rebooting like you've described, and now it's completely
dead. It won't turn on at all, not even to the white screen with the hourglass. The LED
blinks red, a total of five times, over and over again. It blinks three times, short pause,
then two times, then long pause, and starts the cycle all over again. I've gone through
your tutorial, and I can't even get the USB:PIN unknown because the device isn't turning
on at all. It's completely charged, and I'm really at a loss, and very upset.
I have a Blackberry curve with T-Mobile, and of course their solution is to replace it.
Please help! :( You can email me directly at brookesummer@gmail.com if you'd prefer, or
IM with Gtalk at the same address.
I really appreciate any help someone can offer...
Dude! This freakin site is awesome! My phone crashed with the blinking hour glass of
death and devastated me. I followed your simple instructions and was back up in no
time. AT&T basically told me to use my insurance and suck it up. Blackberry pretty much
told me the same. You saved me dude. Much love to the site.
Thanks

Anthony2431 Oct 15, 2008 at 6:22 pm
pharmer08 Oct 18, 2008 at 11:27 pm
blueboy9895 Apr 13, 2009 at 2:34 pm
Debar Oct 19, 2008 at 6:11 pm
steve12345 Oct 21, 2008 at 12:45 pm
jenberry Oct 25, 2008 at 7:46 pm
on_a_stick Nov 14, 2008 at 10:35 pm
Pharmagenie Oct 29, 2008 at 11:53 pm
sweettriniman4u Oct 30, 2008 at 6:43 pm
I do this all the way up to the point were it says unknown and when i go up to the step
were im supposed to choose the os system i cant find it all it says is The Blackberry
Desktop Software does not have the black berry software for your device im gettinf
frustrated because ive already downloaded 2 diff os softwares
First of all, thanks for the excellent lecture. Unfortunately, I too am among those who just
can't get past the "Device Initialization" Stage. It's at this point that my BB 8320 starts
rebooting over and over again. After a while, I just get the screen that tells me "Unable
to reconnect to the device during a multi-stage load operation." If anyone has been able
to resolve this issue, please share with the rest of us. Thanks!
had the same problem(I realize your post was a while ago but I'll throw it out
anyway). I just closed the operation and started over again---1st- without the battery;
2nd- with the battery installed; 3rd- battery in and this time it continued to success.
In conclusion: if at first you don't succeed..................
I'm sure i am using the latest desktop software and the latest O2 (UK) handheld software
for my 8100. I am also sure i get the USB:UNKNOWN and hit next during that phase, it
erases all and installs new software but when it gets to:
"Wait for device initilization", the computer makes usb connect/disconnect sounds and
goes automatically in to reboot cycle again for about 10 times and it then states:
"Unable to reconnect to the device during a multi-stage load operation."
My blackberry went in to reboot cycle when the battery ran out once. I've been without a
blackberry for 2 months now, some1 please help me!
error 205 then fails during other bits
please someone help im happy to do a full system wipe etc and then restore later
i have app error 205
i did everything, but also mine about 85% through the installation update it says could not
be completed fatal error 0000000005 or 7 or whatever it is (same as others)
what can i do?
You are a genius.
before i did this my phone didnt even have a white screen with an hour glass on it.
after the white screen appeared and so did the hourglass.
but thats it nothing else.
i tried it again but i got USB-PIN:2436D8B1 instead of USB-PIN: UNKNOWN.
what does that mean?
I had the same tthing happen to me. But after repeating the process a coouple
times it worked.
When your pin comes up instead of unknown, just hit next and let it do its thing.
I scoured the web to find a way to revive my girlfriends BB before she found out I had
inadvertently nuked it. Thanks so much for this wonderful and clear article - saved me
from ending up in the garage!
hi ppl am frm Trinidad and my berry is locked to one network can sum1 help me in
unlocking it plzzz

lewiville Nov 5, 2008 at 2:43 pm
Adam W Nov 9, 2008 at 12:43 pm
carryonicarus Nov 9, 2008 at 11:25 pm
nebula_Andra Nov 10, 2008 at 6:32 am
petersn1 Nov 11, 2008 at 9:37 pm
Bwadd Nov 11, 2008 at 11:49 pm
Kmisterk Nov 12, 2008 at 11:11 pm
TopRock Nov 14, 2008 at 12:02 am
on_a_stick Nov 14, 2008 at 10:37 pm
komanchi Nov 15, 2008 at 11:37 am
Livie Nov 15, 2008 at 10:15 pm
I feel like a mad scientist (SP) I brought my BErry back to life. I actually used a couple of
short cuts and deleted some memory and WAM BAM THANK YOU MAMM, WALA......
THANKS
LEWI
still having a problem with my 8120. tried both this and the "old skool" method. My port
reads COM3 and never seems to change (I have the red blinking/black screen
syndrome).
Am I completely fried. or do I need to just keep trying again and again?
IT WON'T WORK!
I've tried on my 8320 AT&T,but after complete procedure..it's still nuke on my BB...help me
plz..
I borrowed a coworkers old 8700 when my 8310 was stolen.
I just got the Bold 3 days ago and he just happen to ask for the 8700 back today.
I tried turning the 8700 on this morning and got the itty bitty "JUM Error 102" message
smack dab in the middle of the screen.
OMFG! I searched for a solution all day. I had difficulties with your process on my
Windows Vista laptop...dunno why. Once I tried in on my xp desktop and downloaded all
the software needed from BB... it has finally come back to life!
YIPPEEEE!!! Thank you Kevin!!!! oxoxoxx
At the device initializing stage the unit starts to reboot again on and off... any ideas?
wow. I've been scouring the webz to find a place to fix my bb! I'm so glad. I've been
using a *shudder* palm centro *shudders again* THANKS A BAJILLION!
I thought it's time to buy a new unit.
I followed this instruction to the dot and voila it's ALIVE!!!
I got an uncaught exception error while upgrading my OS and after that it's just the Red
Lead indicator and nothing else.
I thought it's Bye2 time for my Pearl, but thanks to this it's HELLO Pearl in 4.5v...
Can't THANK you enough Kevin! :-D
I must confess I am so in love with Kevin and his genius at the moment. After
downloading 4.5, I got the blinky red light of death. After nearly having a heart attack
when my precious McGee stared at me with a blank look on her face, and lots of swear
words, my senses returned and I remembered reading this back when I first got my bb. It
took a coouple of tries but it finally worked. Yay!!!
Hi
I got this same problem with loop restarting my BB - but when i connect it to pc via usb is
OK. Maybe voltage is too small ? Any idea ? Thanks
If it wasn't for you, i would have thrown my bold into the wall and make sure it break into
pieces. It wasn't easy getting the timing just right but thanks!

thetank01 Nov 18, 2008 at 11:37 am
alexinsandiego Nov 21, 2008 at 1:48 pm
Anonymous Nov 23, 2008 at 11:41 pm
Anonymous Nov 24, 2008 at 12:17 am
Anonymous Nov 26, 2008 at 2:33 am
gmeyer Dec 5, 2008 at 4:35 pm
gonzoanthro Jun 11, 2009 at 11:42 am
Eufedérico Feb 24, 2012 at 8:07 am
Did i skip over the answer, what about the "Wait for Device Initialation" n "Unable to
reconnect to the device during a multi-stage load operation".
There must be 20 of us waiting for the answer. Did anyone get it and not post it
I have taken the battery out and it wont pick up the UNKNOW USB so I can enter NEXT,
any ideas?
I was having the same unable to initialize device error after erasing and loading system
jvm on my 8130 pearl. I repeated the procedure at least 10 times to no avail.
I finally got it to work...
I followed the instructions above, but modified one piece. I took the battery out, and
unplugged the usb cable from the perl. I then started the app loader. I then plugged in
the usb cable. I then immediately plugged in the battery. I saw USB-PIN: UNKNOWN
option. I let the device reboot again by itself so that the device changed back to COM1.
When it rebooted, the COM1 changed to USB-PIN:xxyyyxxxyx where xxxyxyxyx was the
PIN for my device. I then clicked next. Everything worked as above from that point on.
I hope that this may help someone else out. I seriously thought that I was going to have
buy another blackberry.
1 addendum to the above message for the unable to initialize error.
I redid this with another nuked device and realized that I followed a slightly different
method than written above:
- unplug usb
- remove battery
- start apploader
- plug in usb
- see USB-PIN:UNKNOWN
- let device reboot
- when red light disappered, hold the power key until "white screen with a battery and a
red line through it" appears.
- then plug in battery
- device will reboot
- then the USB-PIN:xcvcsddy option in the loader appears
- blackberry screen changes to a "507" error
Sorry, I didn't realize that the getting the no battery screen was the crucial step.
I tried doing it the method as described, but i never got the USB-PIN:xcvcsddy
option in the loader to appear.Is there any other way of fixing this problem of not
being able to initialize error?
used the add/remove applications in the DM instead of the update and that
got me to the "multistage install error" which got me to the 507 error and then
i just installed the update normally...took about 15 minutes to update
YOUR SUGGESTION WORKED PERFECTLY! Thanks for this trick!
Guys, I've created a user exclusively to THANK YOU.
AMAZING POST and COMMENTS!!!
You Saved my Curve8900!!
I was about to thrash my nuked BB against the wall...I am not a savyy person in
technology but even I could make it work again!!
Initially, I followed the original instructions in the post but it did not work for me. The
apploader did not recognize the OS but then I read in one of the comments that I
need to have the OS for my specific carrier (this is very important, otherwise it wont
work!)

andy bailz Nov 25, 2008 at 4:33 pm
chrisbolia Nov 26, 2008 at 12:43 pm
lotacus Dec 3, 2008 at 3:04 am
acles003#cb Dec 3, 2008 at 5:16 pm
voiceintxs Dec 4, 2008 at 2:06 pm
Fico Dec 6, 2008 at 7:53 pm
chrisbimmermd Dec 9, 2008 at 3:47 pm
scalver Dec 10, 2008 at 11:14 am
chrisbimmermd Dec 9, 2008 at 4:40 pm
scalver Dec 10, 2008 at 11:12 am
Once had the OS I followed these steps and MAGICALLY IT WORKED!!!!!
keep rocking
i laid my phone on a AC unit on a kinda hot day and it beeped once and shut off....now
when i goto turn it on the red light flashes and the hourglass pops up for about 10-15sec
and it goes to a black screen with the red light back on and repeats it self until i take the
battery out....
will this solve my problem?
i feel like a complete dumbass, but this helped me i thought i had an impressively
expensive toy for a second
I am also feeling a bit lost. I've reinstalled and wiped my curve a number of times.
I've even tried using these instructions but it is still rebooting - damn that red light.
Maybe I am missing something. Can anyone tell me if these instructions are
available using desktop manager v4.7? FYI I am using the desktop manager v4.7
and 4.5.0.55 operating system on my 8310 curve?
Many thanks.
This worked for me a long time ago. then the GPS chip failed. I got a refurb from Rogers.
Noticed they had the new handheld OS available. Went through the update, got a fatal
error, device now just blinks red with no screen and this method on the site doesn't work
for it no more. :( I hope they will do yet another swap!
I tried to download the patch for my Storm and my phone nuked. I followed the steps
through the USB-PIN:UNKNOWN option. However, when I get to the next screen, its saying
that "The Blackberry Desktop Software does not have Blackberry Device Software for the
device that you have connected to the computer. Contact your wireless service provider
or system administrator".
Help!?
You are a Gentleman and a Scholar. Thank you a million times over...
Thank yoU!!!
I have an 8310 Curve with AT&T and is nuked, i try the steps above but when it get to
reconnecting to JMV i get the following error "unable to reconnect to the device after a
multi stage load." Please help!!!!
Okay so after spending 22 hours yesterday on it straight, I have done everything
possible but this and reinstalling the 4.3 OS.
Hope full this works. If it does, I'll be sure to post that it did. I'll also give your link to
the forum that I have charted my efforts on.
By the way, I was able to see the PIN-USB: UNKNOWN and clicked okay and now
it's loading the OS. IT takes a long time but I'll definitely post when I'm done.
figured it out..
did NOT work
Ok, after nuking my pearl.. twice.. I have encountered all 3 errors that I noticed above,

gucci_playaa Dec 19, 2008 at 5:50 pm
isondart Feb 27, 2009 at 6:51 am
netrattler Dec 13, 2008 at 1:10 am
twincitynights Dec 24, 2008 at 1:14 am
Cheryl Porter Dec 13, 2008 at 11:52 am
aWolf Dec 13, 2008 at 4:00 pm
and here are my solutions. well, what worked for me..
Error #1
-> you not only need to download the OS but you need to run it so it installs.. Or just run it
instead of saving it.. But saving first makes it faster..
Error #2
"Unable to reconnect to the device during a multi-stage load operation."
-> You need to have the battery in BEFORE you start the load, you take it out to connect
and get the USB-PIN:UNKNOWN message but before you start the load you need to put it
back in.. I put mine in before I selected my applications..
Error #3
"A fatal error has occured while updating your device's software. Please try again.
Unspecified error encountered [J:0x00000005]"
-> k this one made me want to cry.. took me 7 hours to figure this one out.. Not sure if it
was this set of steps or another, but set your screen saver so it won't come on ever and
close EVERYTHING on your computer.. even the instructions before you start the load.. And
when you start to load DO NOT TOUCH ANYTHING!!! not even the mouse..
So now I need to go colour my hair.. I don't want to be gray at 25. Hope this helps..
Hey,
Thanks i tryed step by step, and i get the same message as before "Unable to
reconnect to the device during a multi-stage load operation"
Basically, when i'm trying to connect to "USB-PIN:UNKNOWN" it will not connect with
no battery, so what i do is, put batter in cell phone first, then one second later
connect usb cord, to phone then i can connect to "USB-PIN:UNKNOWN" .... But what
i'm thinking is maybe this is why i'm having the issue..
Please let me know your thoughts..
and if there may be any other solutions.
THANK YOU!
Thank you Scalver it worked! I was trying to figure out how I was going to find the
time to take my Blackberry to a Sprint Store during lunch. Finding and following the
lesson this morning was my last shot and I was about to give up when I saw error
#3. your 7 hours of troubleshooting and posting the solution saved me headache
and pain.
I'm trying to recover my blackberry 8310 it crashed while updating and lost connection
with the desktop manager. Now all I get is a black screen and 2 quick red flashes. I was
able to get the USB-PIN:Unkown but it is just sitting at Load JVM and system software for
20 minutes now. Just want to make sure I am giving it enough time.
I have the same issue netrattler posted. Brand new 8310 tried to upgrade to OS
downloaded from AT&T section of blackberry site... now it's dead. I'm wondering if
it's 'cause I'm running Windows 7 ?
I have done everything you have said and it won't work is it possible that my blackberry
is toast?
Thanks man! I had a failure while upgrading my BB OS which left it unresponsive - and
your tutorial worked to get it running again!
The only thing that was different (as of 12/08) is that there was no Loader application
folder - instead I had to download the OS loader program from blackberry.com - but it
worked the same from there (starting the program, and then plugging in the phone to
catch it in the middle of a reboot loop).

ecusal25 Dec 13, 2008 at 10:53 pm
gucci_playaa Dec 19, 2008 at 5:52 pm
SoCal David Dec 21, 2008 at 9:39 pm
Thanks so much man - I thought I was totally screwed and you saved me!
Last night I downloaded the latest OS v.4.5 for my Curve 8310 from AT&T (I made sure it
was the right match). After downloading and installing, it started the DM and the
upgrading process. Everything went smooth until, I guess, near the end of the upgrade
when the phone begin turning itself on and off continually. Finally, a screen popped up
"Unable to Complete the Loading Multi-Stage Process," or something like that. After that
the telephone only cycles on and off with the red led light flashing. By the way, I have
DM v. 4.7. This morning I found the article "Blackberry 101: How to Reload the Operating
System on a Nuked Blackberry" and followed the steps without success. The uploader only
finishes the first two steps out of the four before quitting. The first step says "Load JVM
and System Software" where it erases the applications and loads the system software.
During this first step, the screen of the Curve is black. Then the loader starts the second
step "Wait for Device Initialization" where is reconnecting to JVM, but after a while the
phone and its screen begin the on and off sequence with the hourglass in the middle.
After a few more minutes a screen in the computer comes up: "Unable to Complete the
Loading Operation." Any ideas anyone???
Hey,
Thanks i tryed step by step, and i get the same message as before "Unable to reconnect
to the device during a multi-stage load operation"
Basically, when i'm trying to connect to "USB-PIN:UNKNOWN" it will not connect with no
battery, so what i do is, put batter in cell phone first, then one second later connect usb
cord, to phone then i can connect to "USB-PIN:UNKNOWN" .... But what i'm thinking is
maybe this is why i'm having the issue..
Please let me know your thoughts..
and if there may be any other solutions.
THANK YOU!
Pearl 8110 with ATT.
I have read all 130+ postings and no one has the answers for this failure. One guy
was close when he says you have to put the battery in before you start the load.
This is similar to what Blackberry says on their web site with knowledge article
KB04269 (detailed below) but none of these things have gotten me past the
problem (yet). I have two laptops and 4 Pearls - so I borrowed a fully charged
battery and followed all the steps with no resolution.
KB04269:
Unable to connect to the BlackBerry smartphone during a multistage loading
operation
--------------------------------------------------------------------------------
Doc ID : KB04269
Last Modified : 12-02-2008
Document Type : Support
Environment
BlackBerry® Desktop Software
BlackBerry smartphones
Windows® XP
--------------------------------------------------------------------------------
Overview
The following error appears when Application Loader is used:
Unable to complete the loading operation. Unable to connect to the handheld
during a multistage loading operation.
--------------------------------------------------------------------------------
Cause
There are multiple causes for this issue.
1. There is insufficient power for the loading operation to complete on the
BlackBerry smartphone.
2. The connection between the USB port of the BlackBerry smartphone and the
computer's USB port is unsustainable.
3. The USB drivers failed to initialize during BlackBerry smartphone initialization.
--------------------------------------------------------------------------------

SoCal David Dec 22, 2008 at 10:46 am
2000bin Jan 14, 2009 at 8:43 pm
andreas73 Dec 20, 2008 at 3:04 pm
chronic_wop Dec 22, 2008 at 1:51 pm
ecusal25 Dec 23, 2008 at 9:14 am
boldlook Dec 24, 2008 at 2:49 pm
BD ROYE Dec 28, 2008 at 3:13 pm
Resolution
Complete the following tasks:
1. Verify that the battery is inserted in the BlackBerry smartphone.
2. Verify that the battery is not faulty.
3. Turn off the Power Management option for the USB root hubs on the computer.
For instructions, see the Additional Information section.
4. If a laptop computer is being used, make sure the computer is not connected to
a docking station.
5. Make sure the BlackBerry smartphone is connected directly to the computer and
not to a USB hub.
Disconnect all other USB devices (for instance, cameras) from the computer.
Connect the BlackBerry smartphone to another USB port on the computer.
6. Turn off antivirus or firewall programs that are running on the computer. Turn the
programs on again once a connection to the BlackBerry smartphone is established.
Using all the procedures in this tutorial, I dropped the 4.5 OS load on my
laptop and added 4.3 from ATT. The 4.3 version loaded fine and my Pearl is
back to normal.
I think BlackBerry's explanation of the Multi-Stage load failure is perhaps
good, but totally didn't apply to me. My unit just doesn't like 4.5. I even
downloaded it a second time tried the entire install again and got the same
results - so definately a 4.5 thing for me.
Same thing happened to me. 4.5 gave me the unable to connect error
so I tried 4.3 and thank god it worked.
If it helps, I also used the att version.
i was upgrading my BOLD into latest version 190. during the process said fatal error and
my bold displayed "reload software 507" then i foun dyour tutorial, and my bold back to
normal...Thank you very much...you are great!
Is amazing buddy, I nuked my phone 2 times on purpous to try this and it worked both
times flawless now I am never worried about my phone when it is Fnucked, much
appreciated!
This is sad, but to those of us whose phones cannot go past the "Unable to Reconnect
During A Multi-Stage Load Operation" no matter what we try, I think that this is like when
a person suffers a stroke. Some have minor strokes and are able to recoup completely,
but others (like my dad) have serious strokes and never make it. Likewise, this lesson 12
works for some, but not for others. I have followed guidelines, read articles and hundreds
of postings here and in other websites, have posted for help, but no one seems to have
an answer that works, at least for my case. After two weeks of trying, I guess is time to
accept the fact that my BB Curve is history...
I've gone through everything you've said to do and when I got to the Device Applications
Selection, check off various applications, hit Next various times and always get the Invalid
Configuration error, X The system software is not designed for the connected device
(A:0x00000043). How do I get the PC to download the applications and allow me to get to
the next step of finishing?
omg. this completly helped out me and my friend.
she had just gotten her blackberry not even 2 days ago, and it had crashed.
this step by step process saved her life. :)))
All of the steps you outlined worked. But at the end of the process I see a revolving Hour
Glass. I am going to let it run but I am concern that this is not right. Am I good or not?
Thanks.

BD ROYE Dec 29, 2008 at 1:36 am
BD ROYE Dec 28, 2008 at 11:53 pm
shaolinfinest Dec 30, 2008 at 12:41 pm
mek#cb Jan 1, 2009 at 9:32 pm
splyle Jan 4, 2009 at 11:42 pm
jpblack34 Jan 5, 2009 at 1:36 pm
tabba56 Jan 6, 2009 at 12:04 am
Anonymous Jan 7, 2009 at 9:00 am
All of the steps you outlined worked. But at the end of the process I see a revolving Hour
Glass. I am going to let it run but I am concern that this is not right. Am I good or not?
Thanks.
I let it run and it worked!! Thanks. This site and this entry has been a Godsend.
HI, my bb got nuked and ive been trying to reboot it several times but doesn't seem to
work, every time i hit the next button when the pin is unknown it goes to the other step
but the window says " the blackberry desktop software does not have blackberry device
software for the device that you have connected to the computer. contact your wireless
service provider or system admin." ive downloaded different versions, newer and older
and it happens over and over, do you think you can help me??
so on the 8110 its doing the loop but the screen is not coming on at all. Have anyone
experienced this before? When I wait for it to connect I hit next so I can pick what
applications and such on it and it goes through fine until it gets to one part. "Wait for
device initialization" on this part is when the phone goes back in the loop process and I
can not go any further. Is this phone totally dead or is there a fix Im not aware of for it
I have a Pearl 8100. It is my third Pearl, but the first to nuke. I downloaded the newest
desktop manager, i did everything you said but my app loader wizard says COM4
instead of COM1 and it never gets to USB-PIN:Unknown at any point with the battery
pulled or not. I have no idea what to do at this point and I just want to revive my Pearl.
Can someone help me out with this?
Hi Kevin,
I just want to thank you sooooooooooooooooo much for posting this lecture! I followed
your instructions and now my Blackberry Curve 8310 is up and running again. Thanks
again!
My phone doesnt get to the unknown pin prompt - any ideas?
Quick question, in the requirements, it states that you need to have the OS on the desktop
of your pc before going through the processes. I have tried to download off of blackberry
and at&t's websites all morning long, and I can not figure out how to do this. Could
someone please offer some suggestions? Most appreciated.
hi... i got the bb storm its a 9530 and i tried to install the new software and in the midle of
the installation it frozed...and stayed all black like nuked and the usb cable got the lil
noise like conect and desconect...like its in rebot mode and wont let me do none help
please...
When my blackberry got nuked it was because I overloaded it with downloads. This site
was a huge help in fixing it but I just deleted the downloads using the application loader
and my blackberry was juat fine, like new, untill I noticed that I didn't have my web
brower icons anymore, I couldn't connect to the internet.I think I might have deleted
something I wan't supposed to. So I was told to download my blackberry pearl system
software again but it won't allow me. I get through all the steps but when I get to "Chose
all applications to be added or deleted" and I hit next it tells me "Invalid Configuration-
the application cannot be loaded because some required files are not available." I'm not
sure what to do next, I appreciate any help. Thanks

samsams Jan 7, 2009 at 12:44 pm
TonyB625 Jan 7, 2009 at 1:16 pm
Rego Jan 7, 2009 at 4:08 pm
Tyler18 Jan 9, 2009 at 3:30 am
NTD Jan 12, 2009 at 2:44 pm
Anonymous Jan 17, 2009 at 10:40 am
hoopdizz Jan 20, 2009 at 6:49 am
dlctreo Jan 20, 2009 at 11:36 am
Chucky1 Jan 21, 2009 at 8:31 pm
gaabrysz Jan 23, 2009 at 7:50 am
Thankyou Thankyou Thankyou....
Thx Kevin!
My BB died during a normal upgrading.
Used your "how to..." together with Read's "how to..."
And it's alive again!
Really don't know how to thank you.
It was my first dead BB, never want that to happen again!
Desktop loader is unable to connect to device.
Then I get a fatal error message.
At first I was thrown off by the "8300 series" label on the back and downloaded the
wrong OS, then I saw the "BlackBerry 8310" label and this time it worked. Thanks so much!
Ok i get everything to work fine, except when it tries to reconnect to my curve after
waiting for device inilazation it cant find the device again. Help please.
Thanks
I'd like to buy you an adult beverage of your choice
I am completely new to this but a bit of a techno geek.
Just brave enough to try it and not good enough to figure out what to do to fix it.
Thanks
i never get to see the screen where i pick the os options instead it says that no software
for my device is available.....can anyone help me???????
When I connected my blackberry 7250 to the computer, nothing came up in the
connection port selection. It was just blank. COM1 did not show up at all. Can someone
please help me!!!!!!
I have tried this process a few times, and it STILL WILL NOT WORK! :(
I keep getting the white screen of death and the red light. Someone help!
I am freaking out. I followed the steps but it still will not work for me. any ideas as what to
do?!?!!?
Thanks for this tutorial! It worked great on my bricked Bold! While installing a Beta OS,
with Windows 7, things went terribly wrong. This step by step brought my Bold back to
life!!
New to BB and phone nuked on updates. This did the trick and some...THANK YOU...
Hey Guys
Ok So i got my BB Bold nuked:( I accidentally pull out usb cable when updating. Now the
screen is black but the led is flashing red twice. I have tried to apploader but the
problem is it gets to the moment when it loads the jvm and system software and then it

How to reload the operating system on a nuked or bricked black berry crackberry

How to reload the operating system on a nuked or bricked black berry crackberry

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How to reload the operating system on a nuked or bricked black berry crackberry