• Job satisfaction refers to a person’s feeling of satisfaction on the job,
which acts as a motivation to work. It is not the self-satisfaction,
happiness or self-contentment but the satisfaction on the job.
• Job satisfaction is defined as the, “pleasurable emotional state
resulting from the appraisal of one’s job as achieving of facilitating
the achievement of one’s job values
• Telecom in India was started by private persons in 1851 as “Public
Utility Service”. Subsequently it was taken over by Govt. of India in
1943 as department of Tele communication; it functions under the
communication ministry headed by a Cabinet Minister. The office is
situated at New Delhi, having circle offices in all states in India. The
circle office is located at the capital city of the every district of all
states under supervision of General Manager. It is world’s 7th largest
company and India’s No.1 Telecom Company and celebrating 150
years of Telecom Services
Rationality for selecting the Industry:
• Telecom sector is the industry in the expansion mode and
telecom industry in India especially BSNL is going through a
process of organizational change. With this emphasis on the
change. There is a lot expectation from the employees and
redesigning of the jobs. In this context I felt that there is a
need for scientific study on the job satisfaction of telecom
employees in BSNL.
• According to Abraham A. Kumar there two types of variables, which determine the job satisfaction of an
1. Organization Variables
2. Personal Variables
• Organization variables:
• Occupational Level: The higher the level of the job, the greater the satisfaction of the individuals. This is
because, higher level of jobs carry greater prestige and self-control. This relationship between occupational
level and job satisfaction.
• Job content: Greater the variation in job content and less the repetitiveness with which the tasks must be
performed, the greater the satisfaction of the individuals involved
• Considerate Leadership: People to be treated with consideration. Hence considerate leadership results in
higher job satisfaction than in considerate leadership
• Pay and Promotional opportunities: All other things being equal these two variables are
positively related to job satisfaction.
• Interaction among Employees: Here the question is, when interaction in the work group is a
source of job satisfaction and when it is not.
• Interaction is more satisfying when: It results in the cognition that other person’s attitudes
are similar to ones own since, this permits are ready calculability of the others behavior and
constitutes a validation of one’s self. It results in being accepted by other and It facilitates
and achievement of goals
• Personal Variables
For some people, it appears that most jobs will be dissatisfying irrespective of the
organizational conditions, where for other most jobs will be satisfying personal variable
for this difference.
• Educational Level
• Role perception
organizational unit changes that would boost performance should be made
Review of Literature:
• Job satisfaction reduces absenteeism, labor turnover and accidents. Job satisfaction increases
employee’s morale, productivity, etc. Job satisfaction creates innovative ideas among the employees.
Individuals may become more loyal towards the organization Employees will be more satisfied if
they get what they expected, job satisfaction relates to inner feelings of workers.
• Job satisfaction and dissatisfaction not only depends on the nature of the job, it also depend on the
expectation what’s the job supply to a Lower convenience costs, higher organizational and social
and intrinsic reward will increase job satisfaction. Job satisfaction is complex phenomenon with
multi facets; it is influenced by the factors like salary, working
environment, autonomy, communication, and organizational commitment.
Review of Literature:
• Research Problem:
To identify the extent of job satisfaction in the BSNL employees and its impact on the job
performance of the employees. It further explains the area on which employees are
mostly dissatisfied. To evaluate the working environment in BSNL.
Scope of the Study:
• In the survey an attempt has been made to analyze the job satisfaction of employees of
BSNL,Vijayawada & Hyderabad. Job satisfaction of the employees has been analyzed
on the basis of the following…………
• Salary and monetary benefits
• Job security
• Promotion policy
• Working environment
• Employees participation in management
• Freedom of expressions
• Nature of job
• Interest taken by superiors
• Superiors and sub-ordinate relationship
Objectives of the Study:
• The main aim of the study is to analyze and examine level of job satisfaction among
the BSNL employees and to know the problems faced by the employees of the
The specific objectives are as follows:
• To present a profile of BSNL and organizational structure etc.,
• To observe the level of satisfaction among of employees relating to the nature of the job and other factors.
• To identify the extent of job satisfaction in the BSNL employees and its impact on the job performance of the
• To evaluate the working environment in BSNL.
• To examine satisfaction regarding the salary and other benefits of its employees.
• To suggest suitable measures to improve the overall satisfaction of the employees in the organization.
Method of data collection:
• In the preparation of this report, the researcher the data from different sources.
The sources of data as follows:
Primary data: This data is gathered from first-hand information sources by the
researcher, this data collection from employees, managers, clerks etc., by
administrating the questionnaire having face to face interaction with employees.
Secondary data: This will give the theoretical basis required for the report
presentation which can be available from various sources such as magazines,
office files, inter office manual and web site.
Sample Size: 100
Sample Design:(Convenient Sampling)
Measurement of Scale:
• A Likert’s scale was used to that the respondent can select a numerical score
ranking from 1-5 for each statement to indicate the degree of agreement or
otherwise, where ,1,2,3,4 and 5 denote “Strongly
Disagree”, “Agree”, “Neutral”, ”Disagree”, ”Strongly Disagree” respectively.
Tools for Data Analysis:
• Description analysis and frequencies and Chi-square test are used.
Out of 100 respondents for the
given question, about 19% of
respondents belongs to the age
20-20, 56% of respondents
belongs to 31-40, 25% belongs
For the given question, out of 100
respondents about 62% of
respondents are male and 38% of
respondents are female. This
shows that males highly satisfied in
the job rather then the females in
the organization availability.
Out of 100 respondents 40%
people are neutral satisfied their
job and 32% people are satisfied
and 19% people are highly
satisfied and 8 people are
dissatisfied and 1% member is
Out of 100 respondents 51% are
satisfied with the job and kind of
work they do and 23% are
neutrally satisfied and 20% are
highly satisfied and only 6% are
dissatisfied with job and kind of
work they do and there is no
people are highly dissatisfied
with the job and kind of work
Out of 100 respondents 44% people
are feeling job as a challenging and
interesting and 24% are felling highly
agreeing the challenging and 27%
are feeling neutral on the job
challenging and the interesting and
5% are not agreeing with the job
nature. And no one can highly
dissatisfied about the job nature
Out of 100 respondents 42% are
satisfied with the opportunities
and training and 33% are on the
neutral and 23% are highly
satisfied with the opportunities
and training tools.
Out of 100 respondents 46%
are satisfied with the
recognizing of work by
Manager and 25% are highly
satisfied and 27% have
neutral feeling and 1% and
1% are dissatisfied and
Out of 100 respondents 11%
are highly satisfied with the
working conditions and 56%
are satisfied and 26% have
the neutral feeling and 7% are
dissatisfied with the working
• H0: There is no significant difference in job satisfaction by
• H1: There is significant difference in job satisfaction by gender.
Calculate value is: 0.871
Tabulated value is: 0.5
• Calculate value is greater than the Tabulated value in this way
Null hypothesis (H0) is rejected and Alternative Hypothesis (H1)
• H1 Is accepted and there is a significant difference in job
satisfaction by gender.
• It is observed that there is a significant difference in job satisfaction and Gender.
• It is observed that there is no significant difference in job satisfaction in terms of
• Out of 100 respondents 44% people are feeling job as a challenging and
interesting and 24% are felling highly agreeing the challenging and 27% are
feeling neutral on the job challenging and the interesting and 5% are not agreeing
with the job nature. And no one can highly dissatisfied about the job nature.
• Out of 100 respondents 19% are highly satisfied with the Manager helping to
improve their skills and 48% are agreed and 30% are having the neutral feeling
and 3% are dissatisfied with the manager helping nature(In terms of their view).
• Out of 100 respondents 42% are satisfied with the opportunities and training and
33% are on the neutral and 23% are highly satisfied with the opportunities and
• Some of them are feeling dissatisfied with the job nature for that conducting
the Creative programs to Interact with the employees.
• Majority of the employees feel that there should be an incentive wage
scheme for efficient work in the organization.
• Some of them are feeling dissatisfaction towards the employee wellness
programs such as Birthday announcements and employee of the month
conduct the better employee wellness programs to increase the job
satisfaction and performance.
• The management should be more helpful and sympathetic towards the
problems faced by the workers at the workstation.
• Improve the distribution process of work in the organization and conduct
the task fairly.
• Improve the Employee welfare programs to increase the morality of the
employees and their loyalty toward the organization.
• Almost all the employees are satisfied with the wages paid to them.
70% of the employees feel that there should be an incentive wages
scheme for efficient work in the organization. Employees are
satisfied with the present working conditions and feel secure about
their job. 70% of the employees feel that the management is
sympathetic to some extent in their problems faced at
workstation, Management shares a very good relation with the
• Overall the employees of BSNL are having a very high job
satisfaction and hence they are working with great enthusiasm and
zeal to achieve their organizations goal
• Ashwathappa. K Human Resource Management
Tata Mc Grew Hill Publications
• Deith Davis Human Relation at Work
• Tripathi Personnel management &
• P. Subba Rao Essentials of Human Resources
and Industrial Relations
• C.B. Mamoria Human Resource Management