Employee as an individual Employee as a connected node
Employee trained by experts Employee learns from peers, networks
SMEs within the organization SMEs anywhere – within & without
Training was location specific Learning is location agnostic
Just-in-case learning/training Just-in-time performance support
Yearly feedback cycles Instant feedback required
Jobs for life Life of jobs and projects
Career as a ladder Career as a jungle gym
L&D managed learning/training L&D MUST facilitate learning/training
Share is the new save
Open is the new Social
Everyone is the new HiPo
Learning is the new Efficiency
The Edge is the new Core
Giving is the newTaking
The Individual is the new Institution
Adapt is the new Adopt Media is the new Brand
Problem solving Analytical thinking Pattern sensing Meaning making
Networking Exception handling
What can L&D Do?
Have an enterprise
Be a connector
Talk to business
Five Skills for the Future L&D
#1: Learning Agility
• They are not afraid
to challenge the
• They remain calm in
the face of difficulty.
• They take time to
reflect on their
• They purposefully
put themselves in
• They are simply
open to learning and
resist the temptation
defensive in the face
#2: Community Management
Seed with Content
Have a dedicated
•Who will the users be?
Where are they?
What are the burning needs and issues?
Why shd they collaborate?
Talk to key advocates and members
•Will the users mainly consume content?
Will they primarily use the group for discussions?
How will joining the group help them?
Define the purpose
•How do the users currently communicate?
How might this impact their participation?
How much change will the “new way of learning” bring?
Explore current communication channels
#3: Social Media Use
Share links Work out
#4: Self-Driven Learning
knowledge and skill
sharing / learning