Balancing SME-Speak with Learner Needs | Designing for Just Enough Information

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This is a presentation on the gap in thinking between SMEs and novices and tips on how to bridge the gap when designing elearning courses. This also addresses some of the key factors that give rise to this gap.

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Balancing SME-Speak with Learner Needs | Designing for Just Enough Information

  1. 1. Balancing SME-speakwith Learner Needs
  2. 2. The Scenario Complex nature Information of work overload Short time Change to expertise
  3. 3. SME and ID
  4. 4. Novice vs. Expert Thinking How IDs Bridge the Gap Using the Content
  5. 5. Dreyfus Model Expert Proficient Competent Beginner Novice
  6. 6. Facts and Motor Things Skills Declarative ProceduralDescribing Doing Tasks and Tacit Methods Knowledge
  7. 7. 1= 10Interconnected Disconnected
  8. 8. Learning is iterative Application Feedback An environment that encourages “bunkos” Practice Reflection Practice
  9. 9. 5 key differences Thinks Intuitively Think Analytically Sees Holistically See Specifically Analyzes Contexts Analyze Situations Sees Patterns See Pieces Draws from Experience Look for Guidance
  10. 10. Novice vs. SME ThinkingHow IDs Bridge the Gap
  11. 11. As you see, this is a veryimportant topic. They have to know…Let’s talk about what they have to do…
  12. 12. ID acts as filter SOP Data Research Market Data Survey Activities Manual Process Info in History Support
  13. 13. Filters are performance objectives Business Goals Activities to support the goals = Feedback to support actions
  14. 14. The bridge toward performance
  15. 15. Novice vs. SME ThinkingHow IDs Bridge the Gap Using the content
  16. 16. Designing for “Pull” Course Job Aids Helpline/ Tech Intranet Stories Case studies Reference
  17. 17. A word about “Job Aids” User Manual Step list Job Aids Setting up a Webex
  18. 18. In summary
  19. 19. Thank You!
  20. 20. Acknowledgments #lrnchat Jane Bozarth Cathy Moore Tom Kuhlmann & the Articulate Community Jean Marrapodi Sumeet Moghe
  21. 21. References
  22. 22. Sahana Chattopadhyay sahana2802 ID and other Reflections http://in.linkedin.com/in/sahana2802

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